Oct 2, 2018, 4:57 pm
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
Aug 27, 2018, 7:46 am
#32
Join Date: Apr 2004
Programs: AA Plat/2MM, DL Silver, UA Silver (via Marr), Marr LTT, HH Gold (via cc), Hyatt Disc
Posts: 1,039
Aug 27, 2018, 7:56 am
#33
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I'm sure if they could snap their fingers and have everything fixed they would, the sound would be deafening! It seems they are working in batches to resolve issues, how they define those batches is unknown.
Aug 27, 2018, 10:40 am
#36
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
If it’s any consolation, I had all 24 nights from August show as posted (across three brands) when I checked yesterday. Didn’t call Marriott.
Aug 27, 2018, 2:15 pm
#37
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,309
Currently I have approx. 5 stays (all Marriott) from August that haven't posted (some pre and some post 8/18). At this point, I consider it a minor nuisance. If they still haven't posted in the next couple of weeks, I will begin to get more concerned and reach out to Marriott. Based on the other posts above, hopefully mine will show up in the next day or two since they seem to be starting to catch up. YMMV....
--Jon
--Jon
Aug 27, 2018, 2:23 pm
#38
Join Date: Apr 2014
Programs: Coffee Shop Buy 10 Get 1 Free
Posts: 295
I have a stay all the way from 16June not posting, another 31July. Submitted missing stay requests- nada. No one is answering the phone when you call the 1800 number, so try Twitter and that is useless as well
This is a total nightmare
This is a total nightmare
Aug 30, 2018, 9:51 am
#41
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I received what I think are points and nights from an 8/17-8/19 stay though the details are not showing under Activity so there's no way to be sure
Aug 30, 2018, 3:47 pm
#42
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,449
Still no points have posted from my stay in Early Aug, I still can't combine my SPG and Marriot accounts, Marriot tweeter group has stopped replying to me and to call in is a waste of time. This is a cluster...
Aug 30, 2018, 6:36 pm
#43
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,105
Still missing my 1st week of August stay. Filed a missing stay report (once the website was stable enough to do so). At least the mailbox wasn't full, I suppose...
I get that major system integrations and switchovers are going to be a mess. But a month's worth of mess? That's an epic IT fail.
I get that major system integrations and switchovers are going to be a mess. But a month's worth of mess? That's an epic IT fail.
Aug 31, 2018, 9:19 am
#44
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,683
I'm missing 2 stays, one pre Aug 18th and the other after the date.
Is abundantly clear that the IT was nowhere near ready for primetime. They should have held off until they had it right. Admittedly IT can be hard but the communication strategy has been an epic fail. Zero excuses for that.
Amazing that before August, I would have said this merger was going pretty well, but they have managed to totally flip my opinion in the past 2 weeks. Now I think its a cluster
Is abundantly clear that the IT was nowhere near ready for primetime. They should have held off until they had it right. Admittedly IT can be hard but the communication strategy has been an epic fail. Zero excuses for that.
Amazing that before August, I would have said this merger was going pretty well, but they have managed to totally flip my opinion in the past 2 weeks. Now I think its a cluster
Aug 31, 2018, 9:37 am
#45
Join Date: Sep 2004
Location: The World!!!
Programs: Some of them not all ...
Posts: 1,532
I am missing three stays that happened from July 26 to August the 5th. Last stay that posted for me was a four night stay from the 22nd to the 26th of July. Send a missing stay report for one of the 3 missing stays as soon as the 10 day mark elapsed, and still Nothing. Just frustrating ...
