Oct 2, 2018, 4:57 pm
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
Feb 17, 2019, 7:17 am
#421
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I completed a (2 rooms x 4 Nights) stay in a Four Points property. Each room was under a separate reservation. Both reservations were under my name.
One of the rooms stay got posted in my account immediately. The other one was not!
What I should do to have the second room stay get posted in my account? Will I get elite qualification nights for the second room or just the stay points+ Premium elite bonus points?
One of the rooms stay got posted in my account immediately. The other one was not!
What I should do to have the second room stay get posted in my account? Will I get elite qualification nights for the second room or just the stay points+ Premium elite bonus points?
Feb 17, 2019, 10:27 am
#422
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
I completed a (2 rooms x 4 Nights) stay in a Four Points property. Each room was under a separate reservation. Both reservations were under my name.
One of the rooms stay got posted in my account immediately. The other one was not!
What I should do to have the second room stay get posted in my account? Will I get elite qualification nights for the second room or just the stay points+ Premium elite bonus points?
One of the rooms stay got posted in my account immediately. The other one was not!
What I should do to have the second room stay get posted in my account? Will I get elite qualification nights for the second room or just the stay points+ Premium elite bonus points?
Unless things have recently changed, you'll eventually get full elite credit for both.
Feb 18, 2019, 12:27 am
#423
Join Date: Dec 2002
Location: New York, NY USA
Programs: AA 8MM Exec,Life Plat, Marriott Amb,Life Titanium, ,Hilton Diamond, Hyatt Globalist.
Posts: 495
I'm Scared to say things might be improving........
I am soon finishing up on 5 stays totaling almost 1 month. There were multiple rooms and dates as well as a duplicate night where I prepaid from the night before for early arrival......All Credited properly and correctly, except I think my bonus status nights.....but that is the least of my worries. For once in weeks I am not contacting my ambassador. Is it too early for a hallelujah????? Safe Travels to all! NYC
Feb 18, 2019, 12:52 am
#424
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
On the flip side, I just did my first Marriwood stay in a month (Sheraton Stockholm), and while the hotel experience worked out well, I was shorted 14% in points due to whatever currency machinations they use, and now have to go fight for that.
YMMV.
YMMV.
Feb 18, 2019, 1:20 am
#425
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,658
Feb 18, 2019, 7:15 am
#427
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
After not having a problem with points posting in probably 5 or 6 years, my last stay didn't post. I had to submit the missing stay request. Someone got back to me asking for more information, which I provided, and it was corrected that day (but about 12 or 13 days after the stay ended). I don't know if it's a merger issue or a property issue, but I suspect the latter. At least Marriott was responsive and quickly corrected the issue.
Feb 18, 2019, 7:50 am
#428
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
I had 2 consecutive one night stays at EWR last week. The second night was booked months ago with a LNF. I had to tag on a first night (using a AAA rate which was cheaper than my LNF rate) due to impending storm day of arrival. I know. I broke the LNF rules! Bwah-ha-ha.
Second night/stay posted correctly. Nothing for first night/stay.
So I'm afraid that this thread with one data point of one customer who says things are good may just devolve into another thread about Marriott's broken IT! So maybe we can just roll this into the "Stays not posting correctly thread".
Second night/stay posted correctly. Nothing for first night/stay.
So I'm afraid that this thread with one data point of one customer who says things are good may just devolve into another thread about Marriott's broken IT! So maybe we can just roll this into the "Stays not posting correctly thread".
Feb 18, 2019, 11:26 am
#429
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
I am soon finishing up on 5 stays totaling almost 1 month. There were multiple rooms and dates as well as a duplicate night where I prepaid from the night before for early arrival......All Credited properly and correctly, except I think my bonus status nights.....but that is the least of my worries. For once in weeks I am not contacting my ambassador. Is it too early for a hallelujah????? Safe Travels to all! NYC
Feb 18, 2019, 1:24 pm
#430
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
Just like my post to the one above, at least pre-merger MR took 10 days to report the other (sometimes first, sometimes other) stays of consecutive stay(s) at the same property. I don't know if that's continued on post-merger, but it wouldn't surprise me if it had, and this is what you're seeing.
Feb 19, 2019, 3:23 pm
#431
Join Date: Aug 2014
Posts: 305
I believe that is what it was called. The platinum cards I have (back when they issued cards) Says MARRIOTT'S CLUB MARQUIS Platinum Level Membership, and it was issued at 75 nights. This was back in the early - mid/late 90s. Marriott says that program was discontinued so those years don't count. I'm sure this isn't the case, just like your Marriott rewards nights and years still count even though it's been re-branded to Bonvoy.
Did it predate Marriott Rewards program?
Feb 19, 2019, 5:53 pm
#432
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,475
Yes, Marriott Rewards nights were rolled into Bonvoy program. I have never heard of Marriott Marquis program but sounds like it is a level within Marriott Rewards, not a separate program. Then, it should still count.
Feb 19, 2019, 5:57 pm
#433
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Feb 19, 2019, 7:52 pm
#435
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,121
I assume it'll be just like it used to be with Marriott. My stays have generally taken one to two weeks to post.