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how to link new SPG# to my existing SPG AMEX?

how to link new SPG# to my existing SPG AMEX?

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Old Sep 27, 18, 1:09 pm
  #1  
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how to link new SPG# to my existing SPG AMEX?

Is there something I need to do on either side of the equation to be sure that any purchases with my SPG AMEX are put into the SPG account with the new account#? I looked around, but found no info on that. I may have been blind and didn't see it, though...

TIA!
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Old Sep 27, 18, 1:19 pm
  #2  
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Originally Posted by slidergirl View Post
Is there something I need to do on either side of the equation to be sure that any purchases with my SPG AMEX are put into the SPG account with the new account#? I looked around, but found no info on that. I may have been blind and didn't see it, though...

TIA!
That should have been a seamless process with no action needed by you. Let us know if you find it otherwise.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Sep 27, 18, 2:19 pm
  #3  
 
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AMEX updated my SPG number to the new one automatically. Then when I combined into my existing Marriott account, it automatically updated to that number.
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Old Sep 27, 18, 2:20 pm
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Originally Posted by Starwood Lurker View Post
That should have been a seamless process with no action needed by you. Let us know if you find it otherwise.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
William
This doesn’t seem to have happened with the UK SPG Amex card (see thread below). Would you happen to know if this is a known problem and being worked on?
https://www.flyertalk.com/forum/marr...amex-card.html
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Old Sep 27, 18, 2:35 pm
  #5  
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Originally Posted by davidw70 View Post


William
This doesn’t seem to have happened with the UK SPG Amex card (see thread below). Would you happen to know if this is a known problem and being worked on?
https://www.flyertalk.com/forum/marr...amex-card.html
Yes. There is an unrelated known issue with regard to the SPG UK AMEX card and having usage points applied to those members' accounts. That is being worked on by both companies, but I do not have a time-frame to reference when it comes to a fix.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Sep 27, 18, 2:52 pm
  #6  
 
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Originally Posted by Starwood Lurker View Post
Yes. There is an unrelated known issue with regard to the SPG UK AMEX card and having usage points applied to those members' accounts. That is being worked on by both companies, but I do not have a time-frame to reference when it comes to a fix.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
That is so good to know. As long as the points appear at some stage. Many thanks
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Old Sep 29, 18, 3:30 am
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Same here, UK Amex points have not appeared from my August and September statements. Pretty frustrating seems like it's been going on forever.
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Old Sep 29, 18, 3:39 am
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Japan Amex and only got posted a third of the points that should have posted. Do I take this up with Amex?
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Old Oct 3, 18, 1:41 am
  #9  
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Originally Posted by kennypanthew View Post
Same here, UK Amex points have not appeared from my August and September statements. Pretty frustrating seems like it's been going on forever.
Yep, I'm in the same boat. Really frustrating. I have about 15k SPG / 45k Marriott missing now and seems useless to even contact them about it.
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Old Oct 3, 18, 3:58 am
  #10  
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Originally Posted by kennypanthew View Post
Same here, UK Amex points have not appeared from my August and September statements. Pretty frustrating seems like it's been going on forever.
July, August and September for me.
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