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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   how to link new SPG# to my existing SPG AMEX? (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1932816-how-link-new-spg-my-existing-spg-amex.html)

slidergirl Sep 27, 2018 1:09 pm
how to link new SPG# to my existing SPG AMEX?
 
Is there something I need to do on either side of the equation to be sure that any purchases with my SPG AMEX are put into the SPG account with the new account#? I looked around, but found no info on that. I may have been blind and didn't see it, though...

TIA!

Starwood Lurker Sep 27, 2018 1:19 pm
Originally Posted by slidergirl (Post 30253339)
Is there something I need to do on either side of the equation to be sure that any purchases with my SPG AMEX are put into the SPG account with the new account#? I looked around, but found no info on that. I may have been blind and didn't see it, though...

TIA!
That should have been a seamless process with no action needed by you. Let us know if you find it otherwise.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]

Saidoh Sep 27, 2018 2:19 pm
AMEX updated my SPG number to the new one automatically. Then when I combined into my existing Marriott account, it automatically updated to that number.

davidw70 Sep 27, 2018 2:20 pm
Originally Posted by Starwood Lurker (Post 30253388)
That should have been a seamless process with no action needed by you. Let us know if you find it otherwise.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
William
This doesn’t seem to have happened with the UK SPG Amex card (see thread below). Would you happen to know if this is a known problem and being worked on?
https://www.flyertalk.com/forum/marr...amex-card.html

Starwood Lurker Sep 27, 2018 2:35 pm
Originally Posted by davidw70 (Post 30253669)


William
This doesn’t seem to have happened with the UK SPG Amex card (see thread below). Would you happen to know if this is a known problem and being worked on?
https://www.flyertalk.com/forum/marr...amex-card.html
Yes. There is an unrelated known issue with regard to the SPG UK AMEX card and having usage points applied to those members' accounts. That is being worked on by both companies, but I do not have a time-frame to reference when it comes to a fix.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]

davidw70 Sep 27, 2018 2:52 pm
Originally Posted by Starwood Lurker (Post 30253720)
Yes. There is an unrelated known issue with regard to the SPG UK AMEX card and having usage points applied to those members' accounts. That is being worked on by both companies, but I do not have a time-frame to reference when it comes to a fix.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
That is so good to know. As long as the points appear at some stage. Many thanks

kennypanthew Sep 29, 2018 3:30 am
Same here, UK Amex points have not appeared from my August and September statements. Pretty frustrating seems like it's been going on forever.

LAXNRT Sep 29, 2018 3:39 am
Japan Amex and only got posted a third of the points that should have posted. Do I take this up with Amex?

rhivolution Oct 3, 2018 1:41 am
Originally Posted by kennypanthew (Post 30259670)
Same here, UK Amex points have not appeared from my August and September statements. Pretty frustrating seems like it's been going on forever.
Yep, I'm in the same boat. Really frustrating. I have about 15k SPG / 45k Marriott missing now and seems useless to even contact them about it.

onlysuites Oct 3, 2018 3:58 am
Originally Posted by kennypanthew (Post 30259670)
Same here, UK Amex points have not appeared from my August and September statements. Pretty frustrating seems like it's been going on forever.
July, August and September for me.


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