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-   -   When are Mariott Rewards points credited? (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1932735-when-mariott-rewards-points-credited.html)

aetherane Sep 27, 2018 1:38 am

When are Mariott Rewards points credited?
 
Are Marriott Rewards points credited at the end of the stay?

I am doing a long (several week) stay at a hotel and accidentally had my Marriott account set to miles rather than points at the beginning of my stay. I since have updated it to points, but I am not sure whether it will take effect.

I contacted the Marriott Rewards email but they are taking a long time to respond. Does anyone know the answer to this?

3Cforme Sep 27, 2018 2:57 am

My current experience points (pun) to three or four days after check-out from U.S. properties.

mingzie Sep 27, 2018 3:02 am

Before merger - 2-4 days after the stay

Now - never. You have to submit a missing stay request and then reply with your invoice and then reply that your stay still didn't get awarded and then insist that you are indeed eligible for the stay rewards. Each step will take 9 days for a reply and each reply will be a notification that this has been forwarded to someone else or there is nothing they can do.

so no need to worry about how your options are set.

kpfleming Sep 27, 2018 6:51 am

I've had one stay since the merger and the points were credited about 72 hours after checkout.

craigthemif Sep 27, 2018 11:41 am


Originally Posted by mingzie (Post 30251225)
Before merger - 2-4 days after the stay

Now - never. You have to submit a missing stay request and then reply with your invoice and then reply that your stay still didn't get awarded and then insist that you are indeed eligible for the stay rewards. Each step will take 9 days for a reply and each reply will be a notification that this has been forwarded to someone else or there is nothing they can do.

so no need to worry about how your options are set.

This.

You always need to remember to check out in person and get a paper copy of your bill. Marriott won't even accept retro-claims online unless you have a copy of your bill.

RogerD408 Sep 27, 2018 1:38 pm

The time to post varies with just about every case. Your real question should be when do they pull the preference? Is it passed to the property at time of booking? My suggestion would be to chat with the property to see if they see anything stating what to post? If not, then you might be good to go with getting points. But I'd still follow up with a CSR to see what they say. Unfortunately there is no guarantee they will be right.

ryw Sep 27, 2018 3:52 pm

Historically it's varied by property (most I've had within a couple days, but I think some properties took 5-7 days to do it). I've had my one post-8/18 stay post within 48 hours. Maybe I'm old fashioned, but I almost always checkout at the desk and ask for a printed bill (or have them email it to me and I'll check on my phone to make sure I have it) before I leave, just in case something happens. Pre-merger, I only had to send in a missing stay request once, but it was helpful to have the physical copy!

KRSW Sep 27, 2018 4:37 pm

During/initially after the merger, 10 days, if at all.

Within the past 2 weeks: 2 days for SPG properties, 3 days for Marriott properties.

darthbimmer Sep 27, 2018 6:34 pm

I finished a stay last Tuesday that still hasn't posted, 9 days later. Will file missing stay request with MR tomorrow if necessary. My previous such request (pertaining to a stay made during the merger period) was handled quickly and accurately, so I hope this will be the same. Still, I hope even MORE that it won't be necessary-- now or for future stays!


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