Marriott Instituting Peak Award Chart in 2018 for Ski Resorts
Sep 28, 2018, 3:57 pm
#46
Join Date: Nov 2007
Location: Phoenix, AZ
Programs: WN A-List, Marriott Tit
Posts: 257
Definitely not isolated. There is a discussion thread about this on the Marriott Insiders forum with several others in the same boat (who were also promised the same resolution that I eventually got).
Sep 28, 2018, 4:18 pm
#47
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
“Promised the same resolution,” meaning a retroactive price change? That’s not a resolution.
Sep 28, 2018, 4:29 pm
#48
Join Date: Nov 2007
Location: Phoenix, AZ
Programs: WN A-List, Marriott Tit
Posts: 257
Sep 28, 2018, 5:00 pm
#49
Join Date: Apr 2013
Location: OGG
Programs: AA Plat, A List Pref, Marriott Ambassador
Posts: 356
I had a similar situation, which was just resolved this way after calling CS twice and emailing:
"Thank you for kindly reaching out to Marriott Customer Care
Thank you for your patience
As you are aware, the amount of points needed for your reservation increased after the combining of the loyalty program. In order to honor your original amount of 180,000 points, I needed to add 60,000 points to your account to cover the difference. In your account activity, you will see 60,000 points added to your account, and then 240,000 removed.
Again I apologize that it has taken so long to get this done for you."
"Thank you for kindly reaching out to Marriott Customer Care
Thank you for your patience
As you are aware, the amount of points needed for your reservation increased after the combining of the loyalty program. In order to honor your original amount of 180,000 points, I needed to add 60,000 points to your account to cover the difference. In your account activity, you will see 60,000 points added to your account, and then 240,000 removed.
Again I apologize that it has taken so long to get this done for you."
Sep 28, 2018, 5:08 pm
#50
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Sep 28, 2018, 5:22 pm
#51
Join Date: Sep 2010
Location: Chicago
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Sep 29, 2018, 6:59 am
#52
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
The hotels care about their reimbursement rate not how much they cost in points.
The point cost is completely internal accounting at the reward program level.
Sep 29, 2018, 8:32 pm
#54
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Sep 30, 2018, 7:44 am
#55
Join Date: Apr 2013
Location: OGG
Programs: AA Plat, A List Pref, Marriott Ambassador
Posts: 356
I don’t understand this statement at all. It is not as if the hotels are paid in points. They are paid the same amount that Marriott chose to pay them regardless to how many points Marriott charge the customers.
The hotels care about their reimbursement rate not how much they cost in points.
The point cost is completely internal accounting at the reward program level.
Sep 30, 2018, 7:48 am
#56
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So you think the hotels will not get paid more from Marriott for rooms during the soon to be implemented "Peak" award pricing? ...that's the whole reason they are doing it. Not so Marriott can get extra points off the books...so hotel owners don't lose as much money on reward rooms when they would absolutely sell out anyways...
Sep 30, 2018, 8:22 am
#57
Join Date: Apr 2013
Location: OGG
Programs: AA Plat, A List Pref, Marriott Ambassador
Posts: 356
Fair enough... and you are sure that moving forward nothing has changed? If so, why the dog and pony show of depositing 60k points so they can charge an extra 60k points? Maybe it's just the "new" Marriott...but if so, whoever is making these kinds of decisions should be removed and placed over corporate tours or something (that's where we send incompetent executives who we don't have the heart to fire).
Last edited by davidsc111; Sep 30, 2018 at 9:23 am
Sep 30, 2018, 9:00 am
#58
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Join Date: Apr 2008
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Fair enough... and you are sure that moving forward nothing has changed? If so, why the dog and pony show of depositing 60k points so they can charge an extra 60k points? Maybe it's the just the "new" Marriott...but if so, whoever is making these kinds of decisions should be removed and placed over corporate tours or something (that's where we send incompetent executives who we don't have the heart to fire).
"Incompetent executives" seems to describe the entire Marriott leadership team at this point. Jeff $misek at his worst was pretty tone deaf, but at least he put his face out there trying to communicate to UA flyers post-merger. These guys here are ghosts...
Sep 30, 2018, 2:04 pm
#60
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That was documented with Starwood. No idea if the same applies to Marriott. Actually, probably not an issue as Marriott liberally used black out dates.