AmEx UK Bonvoy Card [General Discussion Thread]
Nov 5, 2018, 10:42 am
#92
Join Date: Jan 2016
Posts: 48
My formal complaint with Amex was upheld and they gave £150 compensation on top of the £50 credit I had already received. This was due to a few unsatisfactory calls, the SPG points delay and the failure to sort out the Marriott gold upgrade due to my Amex plat.
I’m happy with the outcome but it has been 9 weeks and they still haven’t upgraded my Marriott account to gold. Any tips?
I’m happy with the outcome but it has been 9 weeks and they still haven’t upgraded my Marriott account to gold. Any tips?
Nov 20, 2018, 12:49 am
#93
Join Date: Sep 2016
Location: Middle of Nowhere
Programs: Lowly BAEC Bronze, VS, IHG Platinum, HHonors Gold, Hotels.com Gold
Posts: 231
If you took out an SPG Amex card just before the merger with Marriott, then it is very likely that your 10,000 Starpoints welcome bonus was applied incorrectly as 10,000 Marriott points.
As with other posters in this thread, I have been pursuing the matter with AMEX, and I spoke with an agent today.
The latest information is that the loss of welcome bonus is a known issue. As reported by PeeTee, it is looking to be corrected in November, The timing of the correction will be dependant on the cardholder's statement date.
Whilst the timing for resolution remains uncertain, it is good to hear that the points shortfall has been acknowledged by AMEX/Marriott, and is receiving attention.
As with other posters in this thread, I have been pursuing the matter with AMEX, and I spoke with an agent today.
The latest information is that the loss of welcome bonus is a known issue. As reported by PeeTee, it is looking to be corrected in November, The timing of the correction will be dependant on the cardholder's statement date.
Whilst the timing for resolution remains uncertain, it is good to hear that the points shortfall has been acknowledged by AMEX/Marriott, and is receiving attention.
Nov 27, 2018, 11:30 am
#96
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
I have noted in regards the bonus points for a new card the missing 20k points now show on my Amex site so I assume they will transfer next time the points go accross.
So it seems like progress finally!
So it seems like progress finally!
Nov 29, 2018, 1:12 am
#97
Join Date: Sep 2016
Location: Middle of Nowhere
Programs: Lowly BAEC Bronze, VS, IHG Platinum, HHonors Gold, Hotels.com Gold
Posts: 231
Jan 16, 2019, 3:16 pm
#99
Original Poster
Join Date: Sep 2005
Location: UK
Programs: IHG Diamond Amb, Bonvoy Plat (+LTP), VS Silver
Posts: 1,392
From the Bonvoy email I received earlier today - “More information about your current Credit Card will be coming soon”
Does this mean revised benefits as well as a name change?
Does this mean revised benefits as well as a name change?
Jan 29, 2019, 8:21 pm
#100
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,363
Bizarrely, there are to be no changes to the card at all! They're not even changing the design of the card... just keeping the same old maroon design! We didn't even get to enjoy the nice SPG Purple US-Amex cards had.
Coming in February: Marriott Bonvoy™ will be the new name for Marriott Rewards®, The Ritz-Carlton Rewards® and Starwood Preferred Guest®. It’s a modern new name for our powerful, combined loyalty programme.
After the launch, your Starwood Preferred Guest® American Express® Credit Card will stay the same and you’ll continue to receive exclusive benefits and rewards when you use it.
We’ll keep you informed of any upcoming changes. In the meantime, thank you for your loyalty — and here’s to new adventures.
Coming in February: Marriott Bonvoy™ will be the new name for Marriott Rewards®, The Ritz-Carlton Rewards® and Starwood Preferred Guest®. It’s a modern new name for our powerful, combined loyalty programme.
After the launch, your Starwood Preferred Guest® American Express® Credit Card will stay the same and you’ll continue to receive exclusive benefits and rewards when you use it.
We’ll keep you informed of any upcoming changes. In the meantime, thank you for your loyalty — and here’s to new adventures.
Mar 11, 2019, 10:48 am
#101
Join Date: Jan 2016
Programs: BAEC Silver, Avis Preferred, Hilton Gold
Posts: 521
Should there be a spend tracker for the signup bonus?
I can't see one in my online account. I swear I had one for my Platinum card.
Also, I have now spend >£1000 and haven't recieved the bonus either although I only tipped over the spend target on Saturday...
I can't see one in my online account. I swear I had one for my Platinum card.
Also, I have now spend >£1000 and haven't recieved the bonus either although I only tipped over the spend target on Saturday...
Mar 11, 2019, 11:12 am
#102
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173
I have a new UK SPG Amex and also haven't seen the bonus progress bar. I haven't yet hit the bonus target (nearly there), so don't know how well the bonus is posting. Has the purchase that took you over the £1000 accrued any Marriott points yet? The Amex bonuses normally post with the purchase that took the card holder over the target.
Mar 11, 2019, 12:14 pm
#103
Join Date: Jan 2016
Programs: BAEC Silver, Avis Preferred, Hilton Gold
Posts: 521
No, it hasn't accrued anything yet. The last points accrued were on 5/3 when my spend total was around £920...
Mar 12, 2019, 11:00 am
#104
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173