AmEx UK Bonvoy Card [General Discussion Thread]
Oct 11, 2018, 4:25 am
#47
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,598
Oct 11, 2018, 7:29 am
#48
Join Date: Jan 2016
Posts: 48
I have done this last week with both American Express and Marriott as an official complaint. Heard back from both yesterday and Marriott say it is an issue with American Express and they are just waiting them to send the points and as such not a problem of their causing and as such not their issue. American Express say it is Marriott at fault and they had been told by Marriott things would be restored by 14th September but they were not but as it's not an American Express issue they are not responsible.
I have asked for both responses in writing and then as American Express is the card issuer and the complaint official I can then escalate this to the financial ombudsman here in the UK.
Overall not impressed with either, they are acting like children, it's not my fault it's there's. Absolutely no one taking control of the situation or showing any consideration to customers.
I have asked for both responses in writing and then as American Express is the card issuer and the complaint official I can then escalate this to the financial ombudsman here in the UK.
Overall not impressed with either, they are acting like children, it's not my fault it's there's. Absolutely no one taking control of the situation or showing any consideration to customers.
I'm also having huge issues getting my SPG gold from the Amex platinum.
They’re investigating the 4 issues I raised but to see if protocol wasn’t followed not to fix my particular issue.
Last edited by newfrequent; Oct 11, 2018 at 8:14 am
Oct 11, 2018, 9:32 am
#50
Join Date: Sep 2016
Location: Middle of Nowhere
Programs: Lowly BAEC Bronze, VS, IHG Platinum, HHonors Gold, Hotels.com Gold
Posts: 231
Oct 11, 2018, 3:03 pm
#55
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
We would like to thank everyone for their patience while we worked with American Express UK to sort this issue out. Both companies have made some progress towards a resolution, but it may still take a week or more for all of your accounts to be fully caught up.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Oct 11, 2018, 3:33 pm
#56
Join Date: Oct 2015
Posts: 127
We would like to thank everyone for their patience while we worked with American Express UK to sort this issue out. Both companies have made some progress towards a resolution, but it may still take a week or more for all of your accounts to be fully caught up.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Not receiving these points has wrecked my travel plans, and I'm sure many other people's.
Will there be some compensation given or will Marriott just be taking us all for granted as they seem to now?
Oct 11, 2018, 3:44 pm
#57
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
Thanks for the update, but patience has already worn very thin. As I've said in a previous post, I'm due a very large amount of points due to huge spend during a double points offer.
Not receiving these points has wrecked my travel plans, and I'm sure many other people's.
Will there be some compensation given or will Marriott just be taking us all for granted as they seem to now?
Not receiving these points has wrecked my travel plans, and I'm sure many other people's.
Will there be some compensation given or will Marriott just be taking us all for granted as they seem to now?
I do appreciate the update from the Lurkers as always but I know what would happen if I paid my SPG Amex 3 months late!
Oct 11, 2018, 8:54 pm
#58
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,077
Oct 12, 2018, 4:03 am
#59
Join Date: Jun 2016
Posts: 50
My understanding is that Amex made the transfer during the transition so the points could not link to the new combined program.
Oct 12, 2018, 7:27 am
#60
Join Date: Oct 2015
Posts: 127
I have just received my points and they were two months overdue. I called Amex to ask for the reference number and sent it to [email protected]
My understanding is that Amex made the transfer during the transition so the points could not link to the new combined program.
My understanding is that Amex made the transfer during the transition so the points could not link to the new combined program.
How long did it take from sending the email to receiving the points?
