estnet

Yes I know. I REALLY miss SPG!!!! (lifetime titanium - earned before the merger)

GUWonder

Yes, but they still have email and do use email to communicate with internet email addresses. Not sure if the Marriott hotels ever used to use intranet addresses to communicate with Marriott HQ, but they all seem to have at least some employees on email for external/public communications. Don't some of these properties still have their own website pages? If not, many of them previously and maybe still did seem to get onto having Facebook pages and may take some customer communications that way.

The Road Goes On Forever

I agree staff have email addresses. My point is that whether a property employee (i.e. the GM) wants their email address shared or not via the company's official site, it's not their choice to make. At least back in the day, everything for Marriott's website ran through the office in Omaha. You could request XYZ be changed/added/edited for your property but they controlled it.

Each property gets charged per @marriott.com email address they have which is why the average limited service tries to have as few as possible. The GM will have one and so will the Sales Manager/Director but after that it's property by property as to what is allowed. A lot of franchisees have their own internal email systems that they want employees to use since they can manage it better and/or it's cheaper in the aggregate. A lot of your desk staff either have no email address or they are using a shared generic Gmail or Yahoo account. At the HIS I work at now, three people have official Hilton email addresses. The desk staff all share a generic Gmail account for outside communication which includes emailing the daily post audit financial reports to the franchise home office.

You could have a 300 room full service property with forty official email addresses and a 90 room property with two and everything in between.

I know that some places (usually full service/resort) will have their own websites, FB or Instagram pages but most properties in general don't and never will. At the HWS I worked at the Sales Manager set up a FB page for the property and after the owner at the time, Briad, found out they had her get rid of it. None of the other four properties I've worked at have any social media and none of the places in the area I work at have anything like that which I'm aware of. There is certainly no directive to have something like that and most people aren't taking on more work then they need to.

brkandjfk

But... you can't get back the information they took while it was installed.




Generally most people accept these and move on without a second thought. But for someone concerned enough about their privacy to not have / use FB, none of those issues are resolved by deleting the app after using it.

SPN Lifer

When you download FB Messenger, you can deny access to most of those requests.

Out of my Element

"most" just doesn't cut it for some of us.

And others of us who 100% refuse to give any of our business or info, even briefly, to that company, should have an alternative.

SPN Lifer

It sounds like you should save the telephone numbers of upcoming properties prior to making reservations there.

I have such a contact list.

And I am by no means unsympathetic with or personally unconcerned about data privacy issues, having partnered with the USDOJ Computer Crime & Intellectual Property Section (CCIPS) for 6½ years while an AUSA.

escape4

Is this still working? Recently every time I try to look up a hotel fact sheet, I get the same error message

Zorak

See the wiki at the top of the thread:

escape4

Bummer! Zorak I completely missed that. Those fact sheets were useful to see the number of suites, age of construction, lots of other info.

mkannuri

Totally forgot to update this thread,
I have completed the trip down to medellin and found the GM email address (Foupoint sheraton) thru the call centre and could able to contact ahead.
I really got a good response and was given free breakfast (gold elite) upgraded to suite room with balcony. Had an excellent stay with them for 5 nights and all in costed 50k total.

schley

Not only miss SPG putting email address, but how about missing the chat messenger feature?! That was GREAT and could resolve almost any issue more quickly than an email.

Nazdoom

So is this new international Marriott standard post-COVID? Hotel pre-arrival email says contact us to discuss transportation options, replied to pre-arrival email but received no response after 2 business days (understandable given that it was sent from an individual's email and not a group email), ask Marriott corporate via social media for an email for the hotel, Marriott corporate gives one, receive immediate email undeliverable bounce back, ask Marriott corporate again to see if they can call the hotel to get an updated email, and they say sorry that's all we have - have a nice day. I guess titanium isn't enough to get a modicum of help anymore with the most basic concierge things, is being able to contact the hotel in advance now ambassador-only?

CPH-Flyer

It is probably more a specific property thing. Had a stay this past week. Got a welcome email, replied back to let them know that even if I was booked from Monday, I'd only be arriving at 5:30am Tuesday, but I wanted to secure a room at arrival time. Less than an hour later I had a reply. The initial email also came from a specific front desk agent, not a shared address.

Also no issues of folio and elite night credits not showing three nights for checking in way after the night audit.

Nazdoom

IDK, the last time I couldn't reach a property to arrange transportation (in South Africa), Marriott corporate via social media was willing and able to find me an active email address by calling the property (the one they had on file had given me radio silence and I was still waiting to hear back while at HKG Airport about to depart). Now their messaging is basically "arrive in South America and figure it out". One might think the bare minimum customer service function of Marriott corporate would be to facilitate communication with their branded properties by providing working contact information, but apparently even that's too much.