Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Elite Benefits Guarantee contradiction from website & hotel for CY

Elite Benefits Guarantee contradiction from website & hotel for CY

Reply

Old Sep 22, 18, 11:07 am
  #16  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,290
Originally Posted by fumje View Post
Thanks for this concise summary.

If a property does not honour the amenity guarantee (i.e. offered neither bonus points nor F&B credit), after check out what is the preferred channel for seeking recourse? Contact hotel or email [email protected]?
After check out is too late. You must make formal request before you get checked out. Get with the highest level of management on site. Make note of names and discussions had. If they fail to honor the guarantee then escalate with MPG at the email address you have shown.
RogerD408 is offline  
Reply With Quote
Old Sep 22, 18, 8:02 pm
  #17  
Original Poster
 
Join Date: Jul 2004
Posts: 399
Yeah, the manager gave me the $10 f&b voucher but I probably should have pressed for $50 cash since I wasn't offered the option. I was thrown off when the website didn't match what he pulled out the paper. Also, I didn't get the king I requested, but I booked early on the same day so technically wasn't entitled.
alchemista is offline  
Reply With Quote
Old Sep 24, 18, 4:31 pm
  #18  
 
Join Date: Apr 2009
Location: MSP/DFW
Programs: Priority Club PLT, Marriott Titanium, AA EXP
Posts: 397
The other factor with the PLT arrival gift, is mobile check-in. If you utilize mobile check-in, you basically forfeit your ability to make a PLT arrival gift claim, due to the fact that part of the process is accepting the points. You can certainly change your option while at the hotel, but it protects them in the event that they do not ask you for your preference when you check-in.
KRSW likes this.
genotonda is offline  
Reply With Quote
Old Oct 2, 18, 11:11 am
  #19  
 
Join Date: Mar 2011
Location: YOW
Programs: AC SE, SPG Plat, FPC Plat, Marriott Plat, Hilton Diamond, Hyatt Diamond
Posts: 548
Semi-related, please let me know if this belongs in another thread.

Property failed to offer me my bed type as well as an arrival gift. Would compensation be for each (e.g. $200), or would it only be one compensation per stay? Property confirmed the latter, but I could not find it anywhere in the T&Cs.

Thanks in advance.
YOWzer is offline  
Reply With Quote
Old Oct 2, 18, 12:24 pm
  #20  
FlyerTalk Evangelist
 
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,503
Originally Posted by Jon Maiman View Post
That said, I tend to be lenient on claiming the compensation as long as the property makes the appropriate effort to recover and it has otherwise been a good stay. E.g. they are apologetic and post the platinum amenity immediately when reminded. The net result is I have never claimed the compensation though one or two properties gave it to me anyway (e.g. fully acknowledged their mistake including giving the compensation).

--Jon
This, a thousand times over. Everyone makes mistakes. If they are good to me otherwise, I let it go. If I have a lousy stay, however, I have no problem holding their feet to the fire.

Mike
mikeef is offline  
Reply With Quote
Old Oct 2, 18, 5:04 pm
  #21  
Original Poster
 
Join Date: Jul 2004
Posts: 399
Originally Posted by YOWzer View Post
Semi-related, please let me know if this belongs in another thread.

Property failed to offer me my bed type as well as an arrival gift. Would compensation be for each (e.g. $200), or would it only be one compensation per stay? Property confirmed the latter, but I could not find it anywhere in the T&Cs.

Thanks in advance.
Each guarantee is supposed to be separate, so you are supposed to get the combined guarantee, not just one guarantee per stay.
alchemista is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread