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POst 8/18 stay at legacy SPG property using legacy MR number - count for legacy SPG?

POst 8/18 stay at legacy SPG property using legacy MR number - count for legacy SPG?

Old Sep 20, 18, 4:22 pm
  #1  
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Join Date: Jan 2011
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POst 8/18 stay at legacy SPG property using legacy MR number - count for legacy SPG?

In late Aug, post 8/18, I booked a stay at a legacy SPG property. Unfortunately, when I typed in SPG.com like I normally do I was redirected to the new SPG themed Marriott site. I didn't notice the URL changed and my browser autofilled my username and PW and logged me into my legacy MR "account" with the new SPG branding which I didn't realize. So then I accidentally booked the stay with that legacy MR info and stayed at the SPG property. That stay has never posted to my legacy MR account after a month, but more importantly I was staying at the legacy SPG property because I really needed it for my legacy SPG 25 stay plat qualification and my legacy lifetime nights calculation.

Is there anyway to fix this stay to make it county to my legacy SPG account? Or should I just write it off and book another SPG stay the right way?
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Old Sep 20, 18, 4:38 pm
  #2  
Company Representative - Starwood
 
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Originally Posted by BallardFlyer View Post
In late Aug, post 8/18, I booked a stay at a legacy SPG property. Unfortunately, when I typed in SPG.com like I normally do I was redirected to the new SPG themed Marriott site. I didn't notice the URL changed and my browser autofilled my username and PW and logged me into my legacy MR "account" with the new SPG branding which I didn't realize. So then I accidentally booked the stay with that legacy MR info and stayed at the SPG property. That stay has never posted to my legacy MR account after a month, but more importantly I was staying at the legacy SPG property because I really needed it for my legacy SPG 25 stay plat qualification and my legacy lifetime nights calculation.

Is there anyway to fix this stay to make it county to my legacy SPG account? Or should I just write it off and book another SPG stay the right way?
I take it that you haven't merged your SPG & MR accounts. If not, send the folio to Program Services at [email protected] and ask them to post it to your SPG account. Give them plenty of time to get to it. They are really getting slammed at the moment.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Sep 20, 18, 4:41 pm
  #3  
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It shouldn't matter especially after you combine your accounts. William has always said there is no harm in combining your accounts even if you are pursuing status based on 25 legacy Starwood stays.

But since stay hasn't posted, why don't you just submit a missing stay request using your SPG number? I can't remember if there is anywhere to enter comments on the form, but I know they like you to submit the folio. Just cross out the Marriott number and put in the SPG number. If it matches your name, I wouldn't expect there to be a problem.
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Old Sep 20, 18, 4:49 pm
  #4  
Original Poster
 
Join Date: Jan 2011
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Programs: AA EXP, DL PM, AS MVPG 75K, UA PM, MR Plat, Hyatt Globalist, HH Gold, Avis PC, Hertz PC, Natl EE
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Originally Posted by Starwood Lurker View Post
I take it that you haven't merged your SPG & MR accounts. If not, send the folio to Program Services at [email protected] and ask them to post it to your SPG account. Give them plenty of time to get to it. They are really getting slammed at the moment.
Thank you William - glad you are still here at the new company. I will do that.

And no I have not merged yet - has seemed to rocky still to me.
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