Several months on - how are they doing?
Sep 23, 2018, 12:48 pm
#76
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
Since we are entering the alleged Century of full rise of China, let me offer some insights of what it would be like had Marriott is a State-owned Enterprise and Marriott members are living within the influence sphere of China's mighty government.
1) When the merge happens, the website would have gone down completely and would have gone down as long as it takes for IT staff to do the work.
2) No points and night credits will earn or redeemed until the site is back on. Meanwhile, you can stay at rival hotels or Marriott/SPG state-owned ones without status recognition and night credits. You should love the hotel for the hard products
3) If you have complains, talk to the wall and if you have anger issues, hit the head against the wall until the anger goes away.
4) Once the new Travel Cert mapping is out, it's final. No one is backing -down. Those dissidents are warned to stop complaints and some famous blogger has his/her account closed with all points/nights removed. Then harmony returns with everyone accepting the new conversion or choose to stay in a different hotel chain.
5) The website comes back on a month later. Those accounts that merging is unsuccessful are asked to keep quiet while problems being fixed. Those who are strong dissidents and famous flyertalkers/celebrities/bloggers are then disappear for 3 months to be reform in jail (like Chinese actress Fan BingBing) for disrupting harmony. Those overseas learn to keep the harmony or else their family members that are living under the sphere of influence would be "inconvenienced".
On the surface, it is all integration is smooth and only positive reviews are being posted.
1) When the merge happens, the website would have gone down completely and would have gone down as long as it takes for IT staff to do the work.
2) No points and night credits will earn or redeemed until the site is back on. Meanwhile, you can stay at rival hotels or Marriott/SPG state-owned ones without status recognition and night credits. You should love the hotel for the hard products
3) If you have complains, talk to the wall and if you have anger issues, hit the head against the wall until the anger goes away.
4) Once the new Travel Cert mapping is out, it's final. No one is backing -down. Those dissidents are warned to stop complaints and some famous blogger has his/her account closed with all points/nights removed. Then harmony returns with everyone accepting the new conversion or choose to stay in a different hotel chain.
5) The website comes back on a month later. Those accounts that merging is unsuccessful are asked to keep quiet while problems being fixed. Those who are strong dissidents and famous flyertalkers/celebrities/bloggers are then disappear for 3 months to be reform in jail (like Chinese actress Fan BingBing) for disrupting harmony. Those overseas learn to keep the harmony or else their family members that are living under the sphere of influence would be "inconvenienced".
On the surface, it is all integration is smooth and only positive reviews are being posted.
Sep 23, 2018, 5:28 pm
#77
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Sep 23, 2018, 5:29 pm
#78
Join Date: Oct 2001
Location: San Francisco
Programs: UA 1k, SPG/Marriott Plat, IHG Plat
Posts: 1,020
Still waiting for:
- stays to post that I have contacted Marriott about
- stays to post that I have not yet contacted Marriott about
- points to be returned to my account from a stay I cancelled about a month ago
- contact attempts to Marriott to be responded to
- all future stays to be visible in my combined Marriott account
- stays to post that I have contacted Marriott about
- stays to post that I have not yet contacted Marriott about
- points to be returned to my account from a stay I cancelled about a month ago
- contact attempts to Marriott to be responded to
- all future stays to be visible in my combined Marriott account
Sep 23, 2018, 5:47 pm
#79
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
Got it thanks...hence the little smiley guy with the sunglasses. ^. (It was an excellent bit of wit by yeunganson. Sadly, my attempt at a first world problem reply did not match that level). I would have posted a link to Scottiish comdeian Billy Conolly’s bit on Demands, but it would likely not meet FT’s T/C’s
Sep 23, 2018, 6:22 pm
#80
Join Date: Sep 2004
Location: YVR
Programs: TK Elite Plus, IC Plat Ambassador, HH Diamond
Posts: 918
I redeemed my points for Aeroplan Miles each 60,000 pts converted to 19,998 miles and the bonus only listing as 4,999 - multiply these by 5 (300K converted). Sooner redeem for a couple of mini-RTW biz awards and stay at Hilton than redeem for Marrirot. My email to customer service has gone unanswered for a week now.
Sep 25, 2018, 6:52 am
#81
Join Date: Jan 2013
Programs: Marriott LT Plat, Hyatt Globalist, AA Plat
Posts: 199
A couple weeks ago, I did get an email response about an issue I reported post merger:
Hello NJNY!
I am following up with you to ensure that your concern with the Courtyard was addressed by the property leadership team.
If your concerns have not been addressed, please let me know so that I can take immediate action for you.
Thank you,
Matt XXXX
Guest Experience Supervisor
Marriott Customer Care
I was pretty excited to see they were now following up (even though they were not correct that it was a CY property issue) and I wrote back to say that I had not heard anything from them, and asked that Matt please find out about my issue. I have not heard anything in the 2 weeks since. Their idea of "immediate action" is very interesting. This is almost worse then the silence before it.
Hello NJNY!
I am following up with you to ensure that your concern with the Courtyard was addressed by the property leadership team.
If your concerns have not been addressed, please let me know so that I can take immediate action for you.
Thank you,
Matt XXXX
Guest Experience Supervisor
Marriott Customer Care
I was pretty excited to see they were now following up (even though they were not correct that it was a CY property issue) and I wrote back to say that I had not heard anything from them, and asked that Matt please find out about my issue. I have not heard anything in the 2 weeks since. Their idea of "immediate action" is very interesting. This is almost worse then the silence before it.
Sep 25, 2018, 7:00 am
#82
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Are certain staff being evaluated based on some metric of how many emails they have sent as responses? This isn't even a good form letter.
Sep 25, 2018, 7:15 am
#83
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
As a SPGLTP->LTPPE, still avoiding booking any Starriott until all this garbage gets sorted out. (I hope)
Sep 25, 2018, 7:25 am
#84
Join Date: Jul 2005
Posts: 1,074
Last 3 trips My Plat Arrival bonus pts have not posted. My bonus points at 75% of my stay points are posting properly. So if I want the arrival points....I have to call over about 2500 pts over 3 stays. Probably will take hours to get those points I earned in my account...Not worth it vs. my time and of course Marriott wins.
Might just leave a negative review for the hotels and see if that gets someone to fix it for me. I am tired of this BS and having to spend hours on the phone to get something I earned for being loyal.
Might just leave a negative review for the hotels and see if that gets someone to fix it for me. I am tired of this BS and having to spend hours on the phone to get something I earned for being loyal.
Sep 25, 2018, 7:34 am
#85
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Getting really tired of a website that consistently does not work properly. Constantly returns error messages. Does not remember my login. Does not have details on my stays. SNAs not returned to account after reservation cancel. This is really basic stuff, yet five weeks in, Marriott can't seem to fix any of it. Total amateur hour. I really hope these jokers take a big earnings hit.
Sep 25, 2018, 7:38 am
#86
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Last 3 trips My Plat Arrival bonus pts have not posted. My bonus points at 75% of my stay points are posting properly. So if I want the arrival points....I have to call over about 2500 pts over 3 stays. Probably will take hours to get those points I earned in my account...Not worth it vs. my time and of course Marriott wins.
Might just leave a negative review for the hotels and see if that gets someone to fix it for me. I am tired of this BS and having to spend hours on the phone to get something I earned for being loyal.
Might just leave a negative review for the hotels and see if that gets someone to fix it for me. I am tired of this BS and having to spend hours on the phone to get something I earned for being loyal.
Sep 25, 2018, 8:15 am
#87
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
I’m actually coming around to this as a serious people’s power choice. I am inclined to say that rather than whining on FT we should leave a negative (not unreasonably so) review on Tripadvisor making the point that we experience of the hotel was degraded because the Marriott part of their experience was not delivering on the promise. Anyone else similarly minded?
Sep 25, 2018, 8:22 am
#88
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
So you want to ding the individual hotels with a bad TA review for something that is likely out of their control and being completely screwed up by Marriott Corporate IT? I'm sure the hotels are just as frustrated with Marriott and the integration as we are......from my experience this has been confirmed by the interactions I have had with people at the check-in desks when I mention how screwed up Marriott is. IMHO definitely NOT the say this should be handled!
Sep 25, 2018, 8:22 am
#89
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
So you want to ding the individual hotels with a bad TA review for something that is likely out of their control and being completely screwed up by Marriott Corporate IT? I'm sure the hotels are just as frustrated with Marriott and the integration as we are......from my experience this has been confirmed by the interactions I have had with people at the check-in desks when I mention how screwed up Marriott is. IMHO definitely NOT the say this should be handled!
Sep 25, 2018, 8:26 am
#90
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Plus, as a customer, I'm not there to worry about which entity has specific responsibilities on whatever it is that I may have an issue/challenge with.