Are AMEX FHR bookings eligible for MR points/nights?
Dec 9, 2019, 6:11 pm
#92
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Dec 11, 2019, 1:43 am
#93
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Feb 11, 2020, 2:05 am
#94
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We apologize for any confusion regarding which stays originating from American Express sources are eligible for points and stay accrual. We hope the following guidance clears up any confusion. American Express operates several hotel reservation services and websites. If you made your reservation directly through the American Express Fine Hotels and Resorts program or the American Express Hotel Collection, and the hotel is not one of a handful of excluded properties noted below, then your reservation is eligible for accrual. If you made your reservation through any other American Express Travel or any other online travel channel, then your reservation is not eligible for accrual. To clarify our rules as provided in the Marriott Bonvoy Terms and Conditions:
The following reservation types are eligible for accrual in the Marriott Bonvoy program provided that a Qualifying Rate is paid:
• Reservations made directly with Marriott, including Marriott.com, the Marriott Bonvoy app, Marriott engagement centers and on-property
• Reservations made directly with American Express Fine Hotels and Resorts website and call center; Reservations made directly with American Express The Hotel Collection
• Reservations made with corporate negotiated rates and Government negotiated rates booked through authorized corporate-rate and government-rate channels
The following reservation types are not eligible for accrual in the Marriott Bonvoy program
• Reservations made through amextravel.com, travel.americanexpress.com, membershipewards.com, global.americanexpress.com/rewards.
• Reservations made through a tour operator, online travel channel or other third-party channel including, without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com, etc.
• In addition, stays at select properties are never eligible for Marriott Bonvoy accrual even if they are booked through an eligible channel. These include St Regis Residence Club properties, Bulgari Hotels and Resorts, Ritz-Carlton Residences, Ritz-Carlton Reserve properties, and any individual properties listed in section 1.2 of the Marriott Bonvoy Program Terms and Conditions.
If you have been denied stay credit for a reservation that you believe was booked through Fine Hotels and Resorts or the Hotel Collection, please contact American Express to confirm how your reservation was processed by their agents or web service. As a reminder, always ensure that your Marriott Bonvoy account number is included when you make your reservation or verify the number upon checking in at the hotel.
The following reservation types are eligible for accrual in the Marriott Bonvoy program provided that a Qualifying Rate is paid:
• Reservations made directly with Marriott, including Marriott.com, the Marriott Bonvoy app, Marriott engagement centers and on-property
• Reservations made directly with American Express Fine Hotels and Resorts website and call center; Reservations made directly with American Express The Hotel Collection
• Reservations made with corporate negotiated rates and Government negotiated rates booked through authorized corporate-rate and government-rate channels
The following reservation types are not eligible for accrual in the Marriott Bonvoy program
• Reservations made through amextravel.com, travel.americanexpress.com, membershipewards.com, global.americanexpress.com/rewards.
• Reservations made through a tour operator, online travel channel or other third-party channel including, without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com, etc.
• In addition, stays at select properties are never eligible for Marriott Bonvoy accrual even if they are booked through an eligible channel. These include St Regis Residence Club properties, Bulgari Hotels and Resorts, Ritz-Carlton Residences, Ritz-Carlton Reserve properties, and any individual properties listed in section 1.2 of the Marriott Bonvoy Program Terms and Conditions.
If you have been denied stay credit for a reservation that you believe was booked through Fine Hotels and Resorts or the Hotel Collection, please contact American Express to confirm how your reservation was processed by their agents or web service. As a reminder, always ensure that your Marriott Bonvoy account number is included when you make your reservation or verify the number upon checking in at the hotel.
Feb 11, 2020, 9:53 pm
#95
Join Date: Jan 2018
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So this is still unclear because FHR directs many bookings to AmexTravel.com when you use the FHR portal, so it remains unclear. Can Marriott please provide a PUBLISHED link to this explanation on a Marriott channel so we all have something official to go by? This is hurting a lot of Marriott bookings; people are sending hotel stays elsewhere.
I am about to book a FHR stay at a Marriott hotel but worried about points too....
Feb 11, 2020, 11:19 pm
#96
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Feb 12, 2020, 9:00 am
#97
Join Date: Mar 2004
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Perhaps AMEX itself would be more helpful in advocating for clients than asking Bonvoy's lukers?
With STARS and Luminous being a Marriott created programs for certain top travel agents/advisors it is an obvious place to direct your bookings if Bonvoy is more important to you than Amex Membership Rewards
With STARS and Luminous being a Marriott created programs for certain top travel agents/advisors it is an obvious place to direct your bookings if Bonvoy is more important to you than Amex Membership Rewards
Feb 12, 2020, 11:05 am
#98
Join Date: Jan 2016
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Perhaps AMEX itself would be more helpful in advocating for clients than asking Bonvoy's lukers?
With STARS and Luminous being a Marriott created programs for certain top travel agents/advisors it is an obvious place to direct your bookings if Bonvoy is more important to you than Amex Membership Rewards
With STARS and Luminous being a Marriott created programs for certain top travel agents/advisors it is an obvious place to direct your bookings if Bonvoy is more important to you than Amex Membership Rewards
So what I do is book FHR, and use my Bonvoy AMEX when checking in/out. I get the bonus points from using the credit card in addition to what Marriott gives for spend plus elite bonus and welcome bonus.
Feb 12, 2020, 11:11 am
#99
Join Date: Sep 2008
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Thing I learned this past year is your FHR booking has to be paid with an AMEX card. It does NOT have to be the plat card that got you into the FHR program.
So what I do is book FHR, and use my Bonvoy AMEX when checking in/out. I get the bonus points from using the credit card in addition to what Marriott gives for spend plus elite bonus and welcome bonus.
So what I do is book FHR, and use my Bonvoy AMEX when checking in/out. I get the bonus points from using the credit card in addition to what Marriott gives for spend plus elite bonus and welcome bonus.
Regards
Feb 12, 2020, 10:37 pm
#100
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Feb 12, 2020, 11:35 pm
#101
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The ultimate question is whether it books through Amex Travel (Expedia). That's the basis on which properties have denied credit on the 5x prepaid rates.
Feb 13, 2020, 4:57 am
#102
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Feb 13, 2020, 7:11 am
#103
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As others have noted, since the AMEX site redesign, all my attempted hotel bookings on AMEX - FHR or not - eventually redirect to amextravel.com, no matter how I try to book it (e.g., through other domain names like consumer-travel.americanexpress.com, etc.).
Marriott (and AMEX, if necessary) really needs to work this issue out - it's not a good response at all to follow-up pragmatically contradictory information by simply telling the customer, 'well go figure it out with the other guy'...
Last edited by gengar; Feb 14, 2020 at 12:04 pm
Feb 13, 2020, 8:01 am
#104
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No there is not. You may be confusing FHR with IAP.
It's not, but Marriott doesn't care. They just don't get any FHR bookings from me; those go to independent properties or Park Hyatts.
Feb 13, 2020, 7:09 pm
#105
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