Points Missing (Post-Merger) - General Discussion
Sep 13, 2018, 12:56 am
#31
Original Poster
Join Date: Feb 2013
Posts: 83
I hate frivolous lawsuits as much as anyone else. It’s not my first resort, it’s my last resort. I’ll give it a few more days but at this point I see very little hope of this resolving itself, though I hope I’m wrong.
Sep 13, 2018, 1:02 am
#32
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
they are still sorting out a number of known issues so giving it a little bit more time can't hurt....
Sep 13, 2018, 9:18 am
#34
Join Date: Feb 2007
Posts: 12
When I called SPG plat line earlier this week to investigate my still missing 330k SPG points, I was told that there were accounts that needed manually correcting. I assume OP falls into this group where any existing SPG points were zeroed out after the conversion process.
I was also told not to merge my accounts and wait... No ETA was given
I was also told not to merge my accounts and wait... No ETA was given
Sep 13, 2018, 11:07 am
#35
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
Perhaps consider escalating this to the Office of Consumer Affairs (OCA)? I was provided this recourse when I reached out to Marriott management regarding my account (which was being similarly impacted)...
Should you like, I can send your email to our Office of Consumer Affairs (OCA) for further handling. For OCA to contact you, please provide your email address and/or telephone number. I will then provide your contact information, along with the comments above, to OCA and a representative will contact you as soon as they are able.
However, should you require immediate assistance or would prefer to contact OCA directly, you may call them at (800) 621-0999 or email them at [email protected].
Should you like, I can send your email to our Office of Consumer Affairs (OCA) for further handling. For OCA to contact you, please provide your email address and/or telephone number. I will then provide your contact information, along with the comments above, to OCA and a representative will contact you as soon as they are able.
However, should you require immediate assistance or would prefer to contact OCA directly, you may call them at (800) 621-0999 or email them at [email protected].
Yea, I have had a bunch of incompetent CSR's tell me the reason my account balance is incorrect is because I haven't combined accounts. I'm not combining anything until this is resolved. Coming up on 4 weeks. The level of incompetence is just jaw-dropping. I cant understand how heads aren't rolling....
Reading back through this, it appears that you have only been calling the standard Cust Service line, and speaking with Customer Service Reps.
The majority of references in this forum indicate that the regular Customer Service Reps are not not empowered/have the tools available to rectify this for you.
You might want to document your claim with any backup information to [email protected] providing your old SPG number, New SPG number and any back up documentation/screenshots that you have. You might also copy the lurkers at [email protected]
The Consumer Affairs office information is also above, but I would start with the research email. They would seem to be the most appropriate first level of engagement for this. I keep coming back to this thread hoping you have gotten resolution. Good Luck!
Last edited by xzh445; Sep 13, 2018 at 11:26 am
Sep 13, 2018, 11:17 am
#36
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Folks, bruinfever's issue has been picked up by us and escalated through the proper channels. When we have heard something back, we will be in contact with him.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Sep 15, 2018, 6:08 am
#37
Join Date: Aug 2010
Programs: MR LT Titanium, SPG LT Plat & Plat 100, SWA A+ & CP
Posts: 1,093
Same thing happened to me but I only had 200k points. I merged my account and they showed up after a few days. I would merge.
Did you take take a screenshot of your account prior to 8/18? For backup purposes.
Did you take take a screenshot of your account prior to 8/18? For backup purposes.
Sep 15, 2018, 8:30 am
#38
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,754
This saga scares the hell out of me as I have over 700K pts in my legacy SPG account and are very hesitant to merge them because I do need them for some Oct/Nov stays.
Sep 16, 2018, 5:37 am
#39
Join Date: Aug 2010
Programs: MR LT Titanium, SPG LT Plat & Plat 100, SWA A+ & CP
Posts: 1,093
I merged accounts and a new Marriott Number was created. It took a few days but the points eventually came over correctly. Once I merged, I began using the Marriott site and app exclusively. This was based on the recommendation of technical support.
Sep 20, 2018, 9:50 am
#40
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Sep 20, 2018, 2:58 pm
#41
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
Jan 4, 2019, 7:44 am
#42
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Jan 4, 2019, 10:14 am
#43
Original Poster
Join Date: Feb 2013
Posts: 83
Jan 4, 2019, 12:40 pm
#44
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,004
Jan 5, 2019, 12:18 pm
#45
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,937
I'm curious how someone would start a thread like this, lead us along in the quest for so many points to be returned, and then have to be asked to come back and tell us what happened.