Points Missing (Post-Merger) - General Discussion
#16
Original Poster
Join Date: Feb 2013
Posts: 83
#18
Join Date: Nov 2009
Location: BC, Canada
Programs: Marriott LTP
Posts: 138
Perhaps consider escalating this to the Office of Consumer Affairs (OCA)? I was provided this recourse when I reached out to Marriott management regarding my account (which was being similarly impacted)...
Should you like, I can send your email to our Office of Consumer Affairs (OCA) for further handling. For OCA to contact you, please provide your email address and/or telephone number. I will then provide your contact information, along with the comments above, to OCA and a representative will contact you as soon as they are able.
However, should you require immediate assistance or would prefer to contact OCA directly, you may call them at (800) 621-0999 or email them at [email protected].
Should you like, I can send your email to our Office of Consumer Affairs (OCA) for further handling. For OCA to contact you, please provide your email address and/or telephone number. I will then provide your contact information, along with the comments above, to OCA and a representative will contact you as soon as they are able.
However, should you require immediate assistance or would prefer to contact OCA directly, you may call them at (800) 621-0999 or email them at [email protected].
#19
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
Data point: Like the OP, I have not combined my accounts yet, but my point balance is correct, showing 3x my previous SPG point balance.
In fact, my SPG points showed correctly as tripled on August 19, 2018. I didn't do any point transfer shenanigans or anything prior to August 18.
In fact, my SPG points showed correctly as tripled on August 19, 2018. I didn't do any point transfer shenanigans or anything prior to August 18.
#20
Original Poster
Join Date: Feb 2013
Posts: 83
Data point: Like the OP, I have not combined my accounts yet, but my point balance is correct, showing 3x my previous SPG point balance.
In fact, my SPG points showed correctly as tripled on August 19, 2018. I didn't do any point transfer shenanigans or anything prior to August 18.
In fact, my SPG points showed correctly as tripled on August 19, 2018. I didn't do any point transfer shenanigans or anything prior to August 18.
#21
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
Yea, I have had a bunch of incompetent CSR's tell me the reason my account balance is incorrect is because I haven't combined accounts. I'm not combining anything until this is resolved. Coming up on 4 weeks. The level of incompetence is just jaw-dropping. I cant understand how heads aren't rolling....
For my situation, I was nowhere near as you in the point totals, but at least now you have another data point.
#22
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 859
Yea, I have had a bunch of incompetent CSR's tell me the reason my account balance is incorrect is because I haven't combined accounts. I'm not combining anything until this is resolved. Coming up on 4 weeks. The level of incompetence is just jaw-dropping. I cant understand how heads aren't rolling....
#23
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
I don't know if this is still an issue, but at least initially the account combining summary (the one shown before clicking to finalize) reflected lifetime nights in each program as only 2018 nights. However, upon completing the combining process a few seconds later, the true (well, truer) total was correct. I'm not sure what you think you have to fear by combining and seeing what happens with your points total? That whole "until this is fixed" stance is just stubborn, frankly, and it seems more than a little silly that you opened this thread already entertaining thoughts of lawyering up, but you haven't yet taken the step of a few mouse clicks that may (or admittedly may not) make the whole problem go away in literally a matter of seconds.
#24
Original Poster
Join Date: Feb 2013
Posts: 83
That whole "until this is fixed" stance is just stubborn, frankly, and it seems more than a little silly that you opened this thread already entertaining thoughts of lawyering up, but you haven't yet taken the step of a few mouse clicks that may (or admittedly may not) make the whole problem go away in literally a matter of seconds.
#25
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
When I attempted to combine the accounts it showed me the total of both accounts which equaled 181K in points, which is what I have in my Marriott account. If it confirms what I will have (and still doesn't account for the missing 3.3 million points) why would I click OK and make a situation that is already broken into a more complicated situation? Clearly the incompetence on their part is already enormous. You want me to further complicate it for them?
I just think it's silly to be talking lawyers when you haven't taken a potentially remediating step that involves a small handful of mouse clicks. It seems as though you must have a lot of spare time and cash on your hands.
#26
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,147
Just try combining. It might fix things. It can't get worse for you - you've already lost 1.1 million points anyway
I always find Americans threat of lawyering up amusing. Does it ever work?
I always find Americans threat of lawyering up amusing. Does it ever work?
#27
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,957
#28
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,957
... and considering his is the first I've seen- despite all the other troubles the IT merge has wrought- of completely missing points, especially this late on (as of today the issues I'd had are all resolved), I'm suspecting we've got a PEBKAC situation going on here.
#29
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,114
This was exactly my experience. I'd give it a go.