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Points Missing (Post-Merger) - General Discussion

Points Missing (Post-Merger) - General Discussion

Old Sep 13, 18, 12:56 am
  #31  
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Originally Posted by kennycrudup View Post
It's a freakin' epidemic; just look at corporate insurance premiums
I hate frivolous lawsuits as much as anyone else. Itís not my first resort, itís my last resort. Iíll give it a few more days but at this point I see very little hope of this resolving itself, though I hope Iím wrong.
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Old Sep 13, 18, 1:02 am
  #32  
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Originally Posted by bruinfever View Post
I hate frivolous lawsuits as much as anyone else. Itís not my first resort, itís my last resort. Iíll give it a few more days but at this point I see very little hope of this resolving itself, though I hope Iím wrong.
they are still sorting out a number of known issues so giving it a little bit more time can't hurt....
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Old Sep 13, 18, 5:35 am
  #33  
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Out of curiosity, what is SPG/Marriott saying? Do they acknowledge that you had points and theyíve disappeared?
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Old Sep 13, 18, 9:18 am
  #34  
 
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When I called SPG plat line earlier this week to investigate my still missing 330k SPG points, I was told that there were accounts that needed manually correcting. I assume OP falls into this group where any existing SPG points were zeroed out after the conversion process.

I was also told not to merge my accounts and wait... No ETA was given
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Old Sep 13, 18, 11:07 am
  #35  
 
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Originally Posted by bruinfever View Post
I was under the assumption getting in touch with the Starwood lurkers was only for issues arising Post-August 18th. Anything screwed up from the mergers would not be dealt by them? Am I not correct?
Originally Posted by smokie View Post
Perhaps consider escalating this to the Office of Consumer Affairs (OCA)? I was provided this recourse when I reached out to Marriott management regarding my account (which was being similarly impacted)...

Should you like, I can send your email to our Office of Consumer Affairs (OCA) for further handling. For OCA to contact you, please provide your email address and/or telephone number. I will then provide your contact information, along with the comments above, to OCA and a representative will contact you as soon as they are able.

However, should you require immediate assistance or would prefer to contact OCA directly, you may call them at (800) 621-0999 or email them at [email protected].
Originally Posted by bruinfever View Post
Yea, I have had a bunch of incompetent CSR's tell me the reason my account balance is incorrect is because I haven't combined accounts. I'm not combining anything until this is resolved. Coming up on 4 weeks. The level of incompetence is just jaw-dropping. I cant understand how heads aren't rolling....
bruinfever,
Reading back through this, it appears that you have only been calling the standard Cust Service line, and speaking with Customer Service Reps.
The majority of references in this forum indicate that the regular Customer Service Reps are not not empowered/have the tools available to rectify this for you.
You might want to document your claim with any backup information to [email protected] providing your old SPG number, New SPG number and any back up documentation/screenshots that you have. You might also copy the lurkers at [email protected]
The Consumer Affairs office information is also above, but I would start with the research email. They would seem to be the most appropriate first level of engagement for this. I keep coming back to this thread hoping you have gotten resolution. Good Luck!
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Last edited by xzh445; Sep 13, 18 at 11:26 am
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Old Sep 13, 18, 11:17 am
  #36  
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Folks, bruinfever's issue has been picked up by us and escalated through the proper channels. When we have heard something back, we will be in contact with him.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Sep 15, 18, 6:08 am
  #37  
 
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Same thing happened to me but I only had 200k points. I merged my account and they showed up after a few days. I would merge.

Did you take take a screenshot of your account prior to 8/18? For backup purposes.
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Old Sep 15, 18, 8:30 am
  #38  
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Originally Posted by jb3t View Post
Same thing happened to me but I only had 200k points. I merged my account and they showed up after a few days. I would merge.

Did you take take a screenshot of your account prior to 8/18? For backup purposes.
Did you keep your existing Marriott number or the newly assigned Marriott number (i.e. the SPG account)?

This saga scares the hell out of me as I have over 700K pts in my legacy SPG account and are very hesitant to merge them because I do need them for some Oct/Nov stays.
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Old Sep 16, 18, 5:37 am
  #39  
 
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I merged accounts and a new Marriott Number was created. It took a few days but the points eventually came over correctly. Once I merged, I began using the Marriott site and app exclusively. This was based on the recommendation of technical support.
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Old Sep 20, 18, 9:50 am
  #40  
 
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Originally Posted by bruinfever View Post

Combined accounts. After I confirmed it said ďMerge FailedĒ but it ended up combining anyways. No change on points.
So maybe the "Merge Failed" message wasn't related to your accounts but was simply a general status update on the overall program integration.
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Old Sep 20, 18, 2:58 pm
  #41  
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Originally Posted by yurtripper View Post
So maybe the "Merge Failed" message wasn't related to your accounts but was simply a general status update on the overall program integration.
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Old Jan 4, 19, 7:44 am
  #42  
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Did bruinfever get his points back?

@bruinfever, would be nice to close the loop. Thx
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Old Jan 4, 19, 10:14 am
  #43  
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Originally Posted by margarita girl View Post
Did bruinfever get his points back?

@bruinfever, would be nice to close the loop. Thx
Yes, I was finally able to get the vast majority of my points back. I say "vast" because there was an interim period of time before they reinstated my points where I had a bunch of Amex SPG spend that didnt get credited and then I had to lobby for those points and I think I got most of those points. They said that I would have to prove to them where I wasnt credited and I simply dont have the time or energy to deal with this anymore. Regardless between this whole fiasco and the devaluation of the SPG Amex I have completely discontinued accruing SPG points (use to charge about 100K a month on my SPG Amex.) I'll just continue using up my points for stays and miles transfers until they are at 0.
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Old Jan 4, 19, 12:40 pm
  #44  
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Originally Posted by Happy View Post
Wrong.
I'm curious how a post consisting entirely of questions to collect additional information is "Wrong".
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Old Jan 5, 19, 12:18 pm
  #45  
 
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I'm curious how someone would start a thread like this, lead us along in the quest for so many points to be returned, and then have to be asked to come back and tell us what happened.
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