SanDiego1K

I have deleted the SPG app from my phone. Still, I have the issues listed above. The only way I can book a Starwood property is to do so when not logged into my account. Then I have to call to have my Marriott number added to the booking. And that takes most of an hour on hold while waiting for an agent.

Primary Consult

I am having a similar issue - I can't find a way to apply Suite Night Awards to Starwood reservations. Oddly enough I can apply them to Marriott ones without issue (despite only having ever had a Starwood account). The Platinum Concierge number had over a 1/2 hour wait. Has anyone had any success in doing this lately, and if so what is the 'trick' to it?

philemer

Having no problem booking SPG hotels online. I log in to my MR acct, pick an SPG property, I get redirected to the SPG website and book with pts. Did two last week.

Vince Chan

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Due to the amount of time this page has been inactive, we cannot complete this reservation. We ask, for security reasons, that you begin the reservation process again.



When is this going to end, Mr.Marriott?

tc fly girl

Just received the same error when trying to book a Sheraton on my desktop. I was able to complete the booking on the app. I have combined accounts.

coffee18

Same issue here. I was able to book on the app; however, I didn't write down the reservation number at the success screen, and now I don't see this reservation on my app or website, and have no email. Ugh.

KRSW

Data point: I've *NOT* merged my accounts and am able to make SPG reservations, although it kicks me over to the SPG site even though I'm logged into Marriott.

Happy

I have the same experiences when I book 4 SPG properties the past few days using the Computer, not App.

I have not combined my accounts yet. My Marriott account has higher status than SPG account, I also want to keep all the reservations in one single place so I booked SPG from Marriott account. Yes, it directed me to SPG booking engine to book, and have to have enough pts to pay for it, no point advance feature that is available to Marriott properties. But it seems to work most of the time except it would crash if you are browsing too long. Also you have to use back arrow to go back to your Marriott account page. No clickable tab on the SPG booking engine.

While we are at it, on Marriott site I cannot change the date of an SPG booking. The Change tab is there but not responsive. Had to do a cancellation and rebook instead.

Oh, the View Availability with Flexible Dates also not functioning on SPG properties despite the button is shown online.

margarita girl

Yes, thank goodness for that!

bhrubin

SanDiego1K

I just checked, hoping I was no longer an outlier. Sadly, I still am. On attempting to book a Starwood property online, I got the same message as before:

We're unable to locate this Starwood Preferred Guest® account, or you have entered an invalid SPG number. Please re-enter or remove your SPG number, check that the last name you have entered below matches the name on the account, or contact us for assistance.

On the good news front, I successfully booked a Starwood property on my phone. Assuming I can repeat that success, it's a step forward.

I have a merged account.

Happy

Did you keep the old Marriott number or the new Marriott number assigned to SPG account? I start to think there may be some implication on WHICH account you chose to keep.

Because some merged accounts are not having any issue while some do, it would help if more details are given on the Merged Accounts what the final account is. Then those of us who have not merged accounts yet may be able to see a pattern thus could choose our path carefully.

Happy

Which account you ended up keeping? The Old Marriott or the New Marriott (Old SPG)? I start to think those who chose to keep their SPG accounts now have new numbers, might be those merged accounts that have issues, as one of the problems is the system keeps saying the SPG account does not exist - probably because the system is unable to recognize the New number assigned to the Old SPG account.

SanDiego1K

My original Marriott number from the year that the program began.

controller1

Being unable to book SPG hotels from the Marriott site must be extremely frustrating.

Fortunately, I don't have that problem. I've merged my accounts and kept my original Marriott number as I didn't want my new SPG number. Everything is functioning with the exception of one reservation is not being shown and I continue to receive a message at the top of the page indicating such.

Has everyone tried different browsers? I am using Safari and am having no issues in making reservations.