Pre Existing Reservation changed to higher points
Jun 7, 2019, 12:31 pm
#76
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,654
Jun 7, 2019, 12:56 pm
#77
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Jun 7, 2019, 2:41 pm
#79
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,475
I just had MR deduct 340,000 points for a 5 night award reservation from my account that was a huge mistake since the reservation was made under the old points requirement for the hotel. Luckily I had my confirmation email that showed the points cost for the 5 night reservation was 180,000 under the old category instead of the 340,000 it is under the new hotel category. Hotel in question was the Domes of Elounda and when I called the Elite Line they tried to at first tell me that this was correct but then after putting me on hold she tried to charge me 60,000 per night (or 240,000) for the reservation until I told her that my paperwork confirmed the cost of 45,000 per night. Buyer beware and check the number of points they deduct for reservations made at the old points level.
CS offered no apology or anything! I don't understand how stuff like this can still be going on almost a year after the merger. CS could give a crap about it and she made it sound like I should be responsible for checking everything and that it is ok for them to just deduct whatever they feel like deducting.
CS offered no apology or anything! I don't understand how stuff like this can still be going on almost a year after the merger. CS could give a crap about it and she made it sound like I should be responsible for checking everything and that it is ok for them to just deduct whatever they feel like deducting.
https://www.flyertalk.com/forum/marr...-thread-6.html
Jun 7, 2019, 2:59 pm
#80
Join Date: Dec 2007
Location: SFO
Posts: 4,911
but did they already take the original points out already? From your op, it wasn’t very apparent because if they did, your title would have been they charged you again for a reservation previously deducted already.
Jun 7, 2019, 7:27 pm
#81
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Your post gives 100% the scenario as the hotel deducted the points at X days before check in as the points have NOT been deducted at the time of booking.
Having a lot of pts in your account does NOT mean you have paid the points at the time of booking as in the past Marriott system ALLOWED you to make a booking WITHOUT paying the pts even though you have enough in your account. And THAT is a POINT ADVANCE Booking since you have not paid the pts at the timne of booking regardless your point balance.
Jun 7, 2019, 7:28 pm
#82
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
The poster has no idea what Point Advance Booking is about.
Jun 8, 2019, 9:38 am
#83
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
If it is not point advance booking, then WHY the points were not deducted at the time of booking?
Your post gives 100% the scenario as the hotel deducted the points at X days before check in as the points have NOT been deducted at the time of booking.
Having a lot of pts in your account does NOT mean you have paid the points at the time of booking as in the past Marriott system ALLOWED you to make a booking WITHOUT paying the pts even though you have enough in your account. And THAT is a POINT ADVANCE Booking since you have not paid the pts at the timne of booking regardless your point balance.
Your post gives 100% the scenario as the hotel deducted the points at X days before check in as the points have NOT been deducted at the time of booking.
Having a lot of pts in your account does NOT mean you have paid the points at the time of booking as in the past Marriott system ALLOWED you to make a booking WITHOUT paying the pts even though you have enough in your account. And THAT is a POINT ADVANCE Booking since you have not paid the pts at the timne of booking regardless your point balance.
I believe this what happened. This property was an old Cat 9 (45k points). The poster paid 180k total for 5 nights (5th free) at 45k x 4. Then it changed to new cat 8 (85k points) after 8/2018 for a total of 340,000. But prior to Cat 8 into effect, all were capped at 60k per night. So in some system, it shows as 240k points.
The original booking has undergone 3 changes (old to new cat 8/2018, yearly change 3/2019 and the cat 8 in effect). No wonder the rep was confused.
All travelers should have double checked all the certificates before they travel. The rep should manually adjust the award certificates to avoid such confusions....
Jun 8, 2019, 10:05 am
#84
Join Date: Dec 2007
Location: SFO
Posts: 4,911
@Happy, I'm surprised that with your this much involvement with Marriott, you still have trouble with this.
I believe this what happened. This property was an old Cat 9 (45k points). The poster paid 180k total for 5 nights (5th free) at 45k x 4. Then it changed to new cat 8 (85k points) after 8/2018 for a total of 340,000. But prior to Cat 8 into effect, all were capped at 60k per night. So in some system, it shows as 240k points.
The original booking has undergone 3 changes (old to new cat 8/2018, yearly change 3/2019 and the cat 8 in effect). No wonder the rep was confused.
All travelers should have double checked all the certificates before they travel. The rep should manually adjust the award certificates to avoid such confusions....
I believe this what happened. This property was an old Cat 9 (45k points). The poster paid 180k total for 5 nights (5th free) at 45k x 4. Then it changed to new cat 8 (85k points) after 8/2018 for a total of 340,000. But prior to Cat 8 into effect, all were capped at 60k per night. So in some system, it shows as 240k points.
The original booking has undergone 3 changes (old to new cat 8/2018, yearly change 3/2019 and the cat 8 in effect). No wonder the rep was confused.
All travelers should have double checked all the certificates before they travel. The rep should manually adjust the award certificates to avoid such confusions....
either the OP was originally charged at time of reservation and was charged again or it was a points advance and was charged at the current rate (in which customer service should be able to add the difference).
Jun 8, 2019, 1:51 pm
#85
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Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
It was not a point advance since 45k/night was paid. Some of us even have the old Cat 9 partial travel package. Then it would have shown as a total 165,000 for 7 nights (less for 5 nights). Some may have been converted to the new travel package, but some are still old.
This was later changed to 60k after the 8/2018 Bonv*y change.
This was again shown as 85k after the new Cat 8 takes effect.
Just for comparison purpose, for a 7-night booking, it can be any of these below:
165,000, old Cat 9 7-night partial travel package
270,000 (45k x 6), old Cat 9 7-night standard redemption
360,000 (60k x 6), new Cat 7/8 7-night standard redemption (before Cat 8 rate is effective)
510,000 (85k x 6), new Cat 8 7-night standard redemption
Similar for 5-night booking. You figure out.
Jun 8, 2019, 2:05 pm
#86
Join Date: Dec 2007
Location: SFO
Posts: 4,911
You still do not understand this booking.
It was not a point advance since 45k/night was paid. Some of us even have the old Cat 9 partial travel package. Then it would have shown as a total 165,000 for 7 nights (less for 5 nights). Some may have been converted to the new travel package, but some are still old.
This was later changed to 60k after the 8/2018 Bonv*y change.
This was again shown as 85k after the new Cat 8 takes effect.
Just for comparison purpose, for a 7-night booking, it can be any of these below:
165,000, old Cat 9 7-night partial travel package
270,000 (45k x 6), old Cat 9 7-night standard redemption
360,000 (60k x 6), new Cat 7/8 7-night standard redemption (before Cat 8 rate is effective)
510,000 (85k x 6), new Cat 8 7-night standard redemption
Similar for 5-night booking. You figure out.
It was not a point advance since 45k/night was paid. Some of us even have the old Cat 9 partial travel package. Then it would have shown as a total 165,000 for 7 nights (less for 5 nights). Some may have been converted to the new travel package, but some are still old.
This was later changed to 60k after the 8/2018 Bonv*y change.
This was again shown as 85k after the new Cat 8 takes effect.
Just for comparison purpose, for a 7-night booking, it can be any of these below:
165,000, old Cat 9 7-night partial travel package
270,000 (45k x 6), old Cat 9 7-night standard redemption
360,000 (60k x 6), new Cat 7/8 7-night standard redemption (before Cat 8 rate is effective)
510,000 (85k x 6), new Cat 8 7-night standard redemption
Similar for 5-night booking. You figure out.
The OP never stated that he was initially charged with the 45k/night. If the OP did, then I would never have brought up the topic of points advance.
if the OP already paid the 45k a night = 180k for 5 nights, then the original post would have said double charged. since it didn’t, then one would think it’s a point advance.
you can figure it out.
If the OP comes back with more information, we will know more.
Jun 8, 2019, 2:25 pm
#87
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Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
it really doesn’t matter with all your calculations and using references to travel packages because it’s all the same.
The OP never stated that he was initially charged with the 45k/night. If the OP did, then I would never have brought up the topic of points advance.
if the OP already paid the 45k a night = 180k for 5 nights, then the original post would have said double charged. since it didn’t, then one would think it’s a point advance.
you can figure it out.
If the OP comes back with more information, we will know more.
The poster already said it was not point advance. Read the other thread. You just have no idea what is going on. I have the same booking....
Domes of Elounda, Autograph Collection - Crete, Greece [Master Thread]
Jun 8, 2019, 2:35 pm
#88
Join Date: Dec 2007
Location: SFO
Posts: 4,911
If you do not understand all this, why you keep responding?? Puzzling...
The poster already said it was not point advance. Read the other thread. You just have no idea what is going on. I have the same booking....
Domes of Elounda, Autograph Collection - Crete, Greece [Master Thread]
The poster already said it was not point advance. Read the other thread. You just have no idea what is going on. I have the same booking....
Domes of Elounda, Autograph Collection - Crete, Greece [Master Thread]
https://www.flyertalk.com/forum/31182524-post199.html
the poster already said why Marriott did not take points for this reservation which means (whether voluntary or involuntary) it was made as a points advance reservation.
so maybe read and understand first before calling out someone for not understanding
Jun 8, 2019, 2:45 pm
#89
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Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
read
https://www.flyertalk.com/forum/31182524-post199.html
the poster already said why Marriott did not take points for this reservation which means (whether voluntary or involuntary) it was made as a points advance reservation.
so maybe read and understand first before calling out someone for not understanding
Jun 8, 2019, 5:49 pm
#90
Original Poster
Join Date: Jun 2010
Posts: 2,042
Sometimes Marriot does not deduct points at time of booking even though you have enough, but most of the time they do. Assuming points were deducted when they were not has caused me some confusion. When a category change bumps the points price up after you booked at the old points price, Marriot charges the new price but makes up the difference in points. You have to call back until you get a rep who will fix this for you.