Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Aug 8, 2019, 1:23 am
#2056
Join Date: May 1998
Posts: 6,790
My OC6 7-night cert expired July 17, 2019 and it completely slipped my mind. I called on Aug 5, 2019 and got it reinstated to NC1-4 (QP83) with expiration date of Aug 5, 2020. So call in and see if you have any expired certificates and my rep offered to reissue it on his own without my prompting.
Aug 8, 2019, 1:07 pm
#2057
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Can anybody confirm if we can still get 45k points reimbursement if we intend to cancel NC 1-4 certificate?
Also, once we make a future booking with Marriot NC certificate, does system still allow us to cancel that booking and then use the certificate for some other booking due to plan change? I somehow remember vaguely that it was in the terms that bookings with NC can not be changed once done. TIA
Also, once we make a future booking with Marriot NC certificate, does system still allow us to cancel that booking and then use the certificate for some other booking due to plan change? I somehow remember vaguely that it was in the terms that bookings with NC can not be changed once done. TIA
NC has its own T&Cs which you may want to look it up before trying for a cancellation for residual pts. Short answer is NO.
Booking with NC definitely can be cancel therefore "changed" - just go back to read the thread started from a couple months ago IIRC. Someone has posted experiences on cancelling NC reservations ONLINE by himself. The cert returned to his account almost immediately but with the same expiration date.
Aug 8, 2019, 2:00 pm
#2058
Join Date: Feb 2016
Location: USA
Posts: 44
The residual value you cited is only for OC.which T&Cs do not apply to NC, and soon will go out of the window as most OC will expire in about 10 days if not less.
NC has its own T&Cs which you may want to look it up before trying for a cancellation for residual pts. Short answer is NO.
Booking with NC definitely can be cancel therefore "changed" - just go back to read the thread started from a couple months ago IIRC. Someone has posted experiences on cancelling NC reservations ONLINE by himself. The cert returned to his account almost immediately but with the same expiration date.
NC has its own T&Cs which you may want to look it up before trying for a cancellation for residual pts. Short answer is NO.
Booking with NC definitely can be cancel therefore "changed" - just go back to read the thread started from a couple months ago IIRC. Someone has posted experiences on cancelling NC reservations ONLINE by himself. The cert returned to his account almost immediately but with the same expiration date.
Aug 8, 2019, 2:08 pm
#2059
Join Date: Feb 2016
Location: USA
Posts: 44
Another DP - Called a couple of days back to extend my NC 1-4 certificate by another year which was set to expire end of August. marriott rep, placed me on hold for 5 mins, and then issued a new cat 1-4 certificate into my account. I could clearly see that my marriott point balance went down by 45k points. Checked the history and available certificates into my account, I could now see total 2 certificates (1 with the new 2020 expiry date, and the other one with the old 8/302019 expiry). So in short, Marriott rep just issues a new Cat 1-4 certificate for me using my 45k points, but didn't extend the previos one.
Not sure if its a blessing inn disguise as i just scored another Cat 1-4 certificate for just 45k points? has this happened with anybody else? What is the general consensus on this, should I just keep both certificates or marriott can cancel it at later stage? ALso, i believe I can just call in again, and just request to extend my expiring certificate now without even talking about the new one if I don;t intend to cancel that?
Not sure if its a blessing inn disguise as i just scored another Cat 1-4 certificate for just 45k points? has this happened with anybody else? What is the general consensus on this, should I just keep both certificates or marriott can cancel it at later stage? ALso, i believe I can just call in again, and just request to extend my expiring certificate now without even talking about the new one if I don;t intend to cancel that?
Aug 8, 2019, 11:52 pm
#2060
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
Another DP - Called a couple of days back to extend my NC 1-4 certificate by another year which was set to expire end of August. marriott rep, placed me on hold for 5 mins, and then issued a new cat 1-4 certificate into my account. I could clearly see that my marriott point balance went down by 45k points. Checked the history and available certificates into my account, I could now see total 2 certificates (1 with the new 2020 expiry date, and the other one with the old 8/302019 expiry). So in short, Marriott rep just issues a new Cat 1-4 certificate for me using my 45k points, but didn't extend the previos one.
Not sure if its a blessing inn disguise as i just scored another Cat 1-4 certificate for just 45k points? has this happened with anybody else? What is the general consensus on this, should I just keep both certificates or marriott can cancel it at later stage? ALso, i believe I can just call in again, and just request to extend my expiring certificate now without even talking about the new one if I don;t intend to cancel that?
Not sure if its a blessing inn disguise as i just scored another Cat 1-4 certificate for just 45k points? has this happened with anybody else? What is the general consensus on this, should I just keep both certificates or marriott can cancel it at later stage? ALso, i believe I can just call in again, and just request to extend my expiring certificate now without even talking about the new one if I don;t intend to cancel that?
see my EDIT II:
https://www.flyertalk.com/forum/31346322-post1973.html
Aug 8, 2019, 11:59 pm
#2061
Join Date: Jun 2017
Location: QC
Programs: AS MVP G, CZ *G, UA *S, AC *S, Hilton D, Marriott T, IHG S
Posts: 23
If people want to do upgrade, DON'T CALL US number anymore, as it appears that the supervisors are informed they don't allow any upgrade. I have an OC6 870T and I was checking whether I can convert it to a QP91. The rep just put me right on hold and when she got back it was already converted to QP83. WT...
I tried with British line, although the ones that I talk to won't to QP91, they were not aggressively converting it.
Maybe I really had bad luck, but just to give you guys a warning.
I tried with British line, although the ones that I talk to won't to QP91, they were not aggressively converting it.
Maybe I really had bad luck, but just to give you guys a warning.
Aug 9, 2019, 12:11 am
#2062
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
No. It is not written. In fact the written language is the contrary.
However the current policy is the same as in the past, allowing one year extension. BTW even the old policy that benefit is not written either.
If you want to play it safe, try to use it before getting very close to the expiration then it leaves no time buffer should the unwritten policy changes and this benefit is taken away.
However the current policy is the same as in the past, allowing one year extension. BTW even the old policy that benefit is not written either.
If you want to play it safe, try to use it before getting very close to the expiration then it leaves no time buffer should the unwritten policy changes and this benefit is taken away.
I accidentally let my certificate expire (by one week). I feel like an absolute moron. Has anyone ever had any success with reinstating a Marriott Pass which lapsed? I called in and they told me there's nothing they can do when it expires. Oh God...what a disaster.
Thanks
Thanks
what exactly do you mean by "Marriott Pass"? and what did the CSR say? makes no sense they would say that even if you had an OC and converted last year. you can still extend one more year based on DPs.
Aug 9, 2019, 12:13 am
#2063
Join Date: Jun 2017
Location: QC
Programs: AS MVP G, CZ *G, UA *S, AC *S, Hilton D, Marriott T, IHG S
Posts: 23
If people want to do upgrade, DON'T CALL US number anymore, as it appears that the supervisors are informed they don't allow any upgrade. I have an OC6 870T and I was checking whether I can convert it to a QP91. The rep just put me right on hold and when she got back it was already converted to QP83. WT...
I tried with British line, although the ones that I talk to won't to QP91, they were not aggressively converting it.
Maybe I really had bad luck, but just to give you guys a warning.
I tried with British line, although the ones that I talk to won't to QP91, they were not aggressively converting it.
Maybe I really had bad luck, but just to give you guys a warning.
Aug 9, 2019, 6:52 am
#2064
Join Date: Nov 2012
Posts: 165
Two more DPs.
1) I called to have my Old Program Cat 6 converted. Rep puts me on hold for 5 minutes and converts it to the New Program Cat 4. No issues.
2) Wife calls the next day, get someone who seems WOEFULLY untrained. She spends 5 minutes explaining what needs to be done. He puts her on hold while "he gets someone who knows what they're doing" to help. About 10 minutes later he tells her everything has been taken care of and she "has a new Category 5 certificate that expires in a year".
Checking her account this morning, she does has a Category 5 certificate and 80,000 fewer points. They credited 75,000 or the old cert and charged 155,000 for the new, higher category cert.
I guess she came out okay?
1) I called to have my Old Program Cat 6 converted. Rep puts me on hold for 5 minutes and converts it to the New Program Cat 4. No issues.
2) Wife calls the next day, get someone who seems WOEFULLY untrained. She spends 5 minutes explaining what needs to be done. He puts her on hold while "he gets someone who knows what they're doing" to help. About 10 minutes later he tells her everything has been taken care of and she "has a new Category 5 certificate that expires in a year".
Checking her account this morning, she does has a Category 5 certificate and 80,000 fewer points. They credited 75,000 or the old cert and charged 155,000 for the new, higher category cert.I guess she came out okay?
Aug 9, 2019, 8:10 am
#2065
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,572
No refunds, of course. But since it's not uncommon for a Cat 3 hotel to be $200+ per night at peak times, using a TP could make sense.
Aug 9, 2019, 9:44 am
#2066
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173
The risk of extending the expiration date for another year is that when Marriott finally introduce peak and non-peak dates they may screw us again by saying the hotel cert cannot be used on peak dates. Hopefully they won't, but don't forget that we still don't know how TP certs will work with peak/off-peak.
Aug 9, 2019, 12:05 pm
#2067
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Some are. Others have a point value, like the one from one of my business cards which shows 35K only. Whenever I book a reward stay that costs <= 35K, the option to use it appears. I haven't received the 50K one yet.
Aug 9, 2019, 12:07 pm
#2068
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Two more DPs.
1) I called to have my Old Program Cat 6 converted. Rep puts me on hold for 5 minutes and converts it to the New Program Cat 4. No issues.
2) Wife calls the next day, get someone who seems WOEFULLY untrained. She spends 5 minutes explaining what needs to be done. He puts her on hold while "he gets someone who knows what they're doing" to help. About 10 minutes later he tells her everything has been taken care of and she "has a new Category 5 certificate that expires in a year". Checking her account this morning, she does has a Category 5 certificate and 80,000 fewer points. They credited 75,000 or the old cert and charged 155,000 for the new, higher category cert.
I guess she came out okay?
1) I called to have my Old Program Cat 6 converted. Rep puts me on hold for 5 minutes and converts it to the New Program Cat 4. No issues.
2) Wife calls the next day, get someone who seems WOEFULLY untrained. She spends 5 minutes explaining what needs to be done. He puts her on hold while "he gets someone who knows what they're doing" to help. About 10 minutes later he tells her everything has been taken care of and she "has a new Category 5 certificate that expires in a year".
Checking her account this morning, she does has a Category 5 certificate and 80,000 fewer points. They credited 75,000 or the old cert and charged 155,000 for the new, higher category cert.I guess she came out okay?
Aug 9, 2019, 12:11 pm
#2069
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
The risk of extending the expiration date for another year is that when Marriott finally introduce peak and non-peak dates they may screw us again by saying the hotel cert cannot be used on peak dates. Hopefully they won't, but don't forget that we still don't know how TP certs will work with peak/off-peak.
Aug 9, 2019, 2:38 pm
#2070
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
To convert OC travel package certs into NC package certs, what’s the best US Marriott number to call up to do it?