Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Mar 4, 2019, 5:01 pm
#1546
Join Date: Mar 2007
Posts: 92
Does anyone know the timings for the UK number?
Mar 4, 2019, 5:13 pm
#1547
Join Date: May 2011
Location: Arlington Virginia
Programs: Marriott Platinum; United Premier Silver
Posts: 30
I believe Happy's advice comes from a place that meant no malice. But any elites here that has been staying with Marriott should be aware of this merger mess, the ultimate rule of thumb is NEVER modify your reservations once they are applied with e-certs on them, especially so when you have very complicated processes of these travel packages conversions (compounded with inferior IT) and constant CAT changes that has taken place in the past few months.
Sometimes, I feel bad for the reps, even if they are the ones on the plat line, not all Plat reps are legacy Marriott Reps that are very knowledgeable with 5/7 night travel packages conversation, let alone a legacy SPG rep providing you accurate information.
It is clear that Marriott rather blow their budget with marketing over glitzy commercials during the Oscar prime time than spend money to adequately train their employees.
Having said all that, your outcome would have been better when you did your homework or even read some blogger's experience before you adjusted your reservations and made flight arrangements before checking for your reservation confirmation. I ALWAYS ask for an email confirmation in writing, and then verify, before any rep hangs up on me and tell me it's all set. I'd rather spend another 10 minutes to check my reservations than have a mistake that would require me another 3 hours to rectify.
Your best bet now would probably send an email to the executive office and pray they entertain you, or you'll probably be better off booking another property in NYC and use your 5 nights cert elsewhere for later.
Sometimes, I feel bad for the reps, even if they are the ones on the plat line, not all Plat reps are legacy Marriott Reps that are very knowledgeable with 5/7 night travel packages conversation, let alone a legacy SPG rep providing you accurate information.
It is clear that Marriott rather blow their budget with marketing over glitzy commercials during the Oscar prime time than spend money to adequately train their employees.
Having said all that, your outcome would have been better when you did your homework or even read some blogger's experience before you adjusted your reservations and made flight arrangements before checking for your reservation confirmation. I ALWAYS ask for an email confirmation in writing, and then verify, before any rep hangs up on me and tell me it's all set. I'd rather spend another 10 minutes to check my reservations than have a mistake that would require me another 3 hours to rectify.
Your best bet now would probably send an email to the executive office and pray they entertain you, or you'll probably be better off booking another property in NYC and use your 5 nights cert elsewhere for later.
Mar 4, 2019, 7:13 pm
#1548
Join Date: Aug 2013
Location: Vancouver
Posts: 159
I have made a tentative reservation that is going from cat 5 to cat 6. Do I need to attach a certificate before tomorrow?
A little extra info. I have booked two separate weeks because I'm not sure which one I can get flights for next month. This is why I haven't attached it yet.
A little extra info. I have booked two separate weeks because I'm not sure which one I can get flights for next month. This is why I haven't attached it yet.
Mar 4, 2019, 10:59 pm
#1549
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
So, I called today to attach my newly converted certificate (from an old Cat 7to a new Cat 5). Rep had problems attaching it, so has opened up a 'case'. Sigh. The reservation is for Nov so I have plenty of time to get it sorted out, and the hotel is not changing categories, so no issues there. But, I was hoping it would be a simple process now that my certificate had been reissued. Seemingly not.
Is it possible that because I wanted 3 ppl in the room, this was/is causing the problem?
Is it possible that because I wanted 3 ppl in the room, this was/is causing the problem?
Mar 4, 2019, 11:02 pm
#1550
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
I have made a tentative reservation that is going from cat 5 to cat 6. Do I need to attach a certificate before tomorrow?
A little extra info. I have booked two separate weeks because I'm not sure which one I can get flights for next month. This is why I haven't attached it yet.
A little extra info. I have booked two separate weeks because I'm not sure which one I can get flights for next month. This is why I haven't attached it yet.
Mar 5, 2019, 11:59 am
#1551
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
Another DP
Called the UK number today to try to upgrade my OC6 to NC5. First two agents I spoke to were adamant no upgrades allowed.
On the third try I spoke to what seemed like a clueless agent. I explained I wanted to convert my OC into NC and asked if he could help. He put me on hold straight away for 30 mins, and then came back saying "it's all done". He got it converted to NC4 without asking me!! I was like:"WHAT?? But I didn't want a NC4, I need an NC5 (QP91).
He put me on hold for another 10 mins, and then said "all done" once again. I checked my account while he was still on the phone, and sure enough, the NC5 cert was there! No mention of any points difference, but the 30k did come out of my account.
Moral of the story, keep trying and with a little luck and perseverance you can still get your certs upgraded!
On the third try I spoke to what seemed like a clueless agent. I explained I wanted to convert my OC into NC and asked if he could help. He put me on hold straight away for 30 mins, and then came back saying "it's all done". He got it converted to NC4 without asking me!! I was like:"WHAT?? But I didn't want a NC4, I need an NC5 (QP91).
He put me on hold for another 10 mins, and then said "all done" once again. I checked my account while he was still on the phone, and sure enough, the NC5 cert was there! No mention of any points difference, but the 30k did come out of my account.
Moral of the story, keep trying and with a little luck and perseverance you can still get your certs upgraded!
Last edited by RafKa; Mar 5, 2019 at 5:00 pm
Mar 5, 2019, 12:42 pm
#1552
Join Date: Mar 2016
Posts: 413
It is really hard to get most of this thread since this TP thing is very complicated and the thread has been this long.... Now we are at page #103 . Can keep going for another year until most are used....
Mar 5, 2019, 12:45 pm
#1553
Join Date: Mar 2016
Posts: 413
Called the UK number today to try to upgrade my OC6 to NC5. First two agents I spoke to we'r adamant no upgrades allowed.
On the third try I spoke to what seemed like a clueless agent. I explained I wanted to convert my OC into NC and asked if he could help. He or me on hold straight away for 30 mins, and then came back saying "it's all done". He got it covered to NC4 without asking me!! I was like:"WHAT?? But I didn't want a NC4, I need an NC5 (QP91).
He or me on hold for another 10 mins, and then said "all done" once again. I checked my account while he was still in the phone, and sure enough, the NC5 cert was there! No mention of any points difference, but the 30k did cone out of my account.
Moral of the story, keep trying and with a little luck and persévérance you can still get your certs upgraded!
On the third try I spoke to what seemed like a clueless agent. I explained I wanted to convert my OC into NC and asked if he could help. He or me on hold straight away for 30 mins, and then came back saying "it's all done". He got it covered to NC4 without asking me!! I was like:"WHAT?? But I didn't want a NC4, I need an NC5 (QP91).
He or me on hold for another 10 mins, and then said "all done" once again. I checked my account while he was still in the phone, and sure enough, the NC5 cert was there! No mention of any points difference, but the 30k did cone out of my account.
Moral of the story, keep trying and with a little luck and persévérance you can still get your certs upgraded!
Mar 5, 2019, 3:22 pm
#1554
Join Date: Mar 2007
Posts: 92
Tried twice today, no luck converting my old Cat 1-5 to new Cat 5. I have read people being able to do it and one didn't even have to pay extra points! Maybe I'm saying something wrong, lol.
Mar 5, 2019, 3:36 pm
#1555
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
See my post above: I got lucky yesterday on my third try. I just followed the script on the wiki, but ultimately it's all down to luck of the draw and what agent you get... HUCA is your friend!
Mar 5, 2019, 3:40 pm
#1556
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
Sadly, with the way things are going at Marriott, it looks like these may be the only 7 nights I'll be spending at a Bonvoy hotel in 2019 while Hilton is getting all my business...
Mar 5, 2019, 4:19 pm
#1557
Join Date: Jan 2002
Location: Pittsburgh, PA
Posts: 45
To add another data point: last night, I called the US line and on the third try, was able to convert my OC1-5 to NC1-5 by paying the difference of 60,000 points. Thank you for the detailed roadmap in this thread!
Mar 5, 2019, 5:51 pm
#1558
Join Date: Apr 2016
Programs: Bonvoy Titanium, Hilton Diamond, BA Silver, IHG Spire, AMEX Plat
Posts: 604
Called the UK number but feel like the agent I spoke to was American rather than european. Asked the agent to convert my current cert to a new cat 6 cert and talked me through 135k discount and then taking 165k for the new one and applied the cert then and there with zero hassle. Not sure if having a hotel to apply the voucher to helped move the conversation along but there was no questioning upgrading the category.
Mar 5, 2019, 7:35 pm
#1559
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
DP US platinum/titanium number
Called and verified previous Marriott rep - still what should have been a 5 minute call took 30. Simply wanted to convert 7 night OC 1-5 to NC 4. Asked if he could see my existing 4 certs - gave correct code # for old one and asked to make sure he saw 2 oldest ones
Placed on hold many times while he clearly looked up how to do things. Before I even said what I wanted to do he repeated 4!!! times adamantly before allowing me to say what I wanted to do:
1 TRAVEL CERTS CANNOT BE UPGRADED
2 Travel certs can be extended once
3 Travel certs if cancelled can has no value (will be returned to account with 5k credit) YES he said this contradictory statement 4 times
So a call that should have taken a short while lasted forever while he kept repeating irrelevant stuff to me (wonder what would have happened if I just told him I wanted to convert to code for NC 5 since he had NO idea what was going on except for rereading a script over and over to me)
Once the certs were converted he did apply them to the two existing reservations I wanted quite promptly.
Called and verified previous Marriott rep - still what should have been a 5 minute call took 30. Simply wanted to convert 7 night OC 1-5 to NC 4. Asked if he could see my existing 4 certs - gave correct code # for old one and asked to make sure he saw 2 oldest ones
Placed on hold many times while he clearly looked up how to do things. Before I even said what I wanted to do he repeated 4!!! times adamantly before allowing me to say what I wanted to do:
1 TRAVEL CERTS CANNOT BE UPGRADED
2 Travel certs can be extended once
3 Travel certs if cancelled can has no value (will be returned to account with 5k credit) YES he said this contradictory statement 4 times
So a call that should have taken a short while lasted forever while he kept repeating irrelevant stuff to me (wonder what would have happened if I just told him I wanted to convert to code for NC 5 since he had NO idea what was going on except for rereading a script over and over to me)
Once the certs were converted he did apply them to the two existing reservations I wanted quite promptly.
Mar 6, 2019, 7:40 am
#1560
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,088
I wasn't aware of that Marriott wants to get the certs attached before the 5th! I called yesterday morning time and the system was updating and the agent told me that they could just override and attached the cert.
Nothing happened and I called again and they said they can't do it and claimed that the cert is new - I had all the requirements to attach the cert and I just couldn't do it myself!
I got them to open a case and in case it doesn't work out they will give me 30k points back.
Definitely not happy here. I know I should have called earlier but it's not as easy as we are ahead of US time zone.
Nothing happened and I called again and they said they can't do it and claimed that the cert is new - I had all the requirements to attach the cert and I just couldn't do it myself!
I got them to open a case and in case it doesn't work out they will give me 30k points back.
Definitely not happy here. I know I should have called earlier but it's not as easy as we are ahead of US time zone.