Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Jan 30, 2019, 7:43 am
#1276
Join Date: Oct 2010
Posts: 486
That data point may not come for a while since anyone who bought certs before August 2018 will need to convert them from OC to NC. We already know that automatically extends the cert. I suspect no one in their right mind would have bought TPs in Aug and possibly even Sept, so might not know until next fall.
Jan 30, 2019, 8:48 am
#1277
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,738
I had an OC6 attached to Cat6 hotel for july as a precaution. Decided to use it for something in August and called to change things.
The first rep said that old reservation should be cancelled and did so, so the OC6 appeared in my account. I had to drop the call and decided to call back later to continue.
On my second call I informed the Rep that I'd like to book using my OC6 a Cat4 hotel. Should be no issues plus 30k points back.
She had trouble finding right codes, so I offered what I knew - QP87. For some reason she saw another QP87 in my account, already used, and decided that it was not correctly added back during last conversion. She went ahead and ordered another QP87 deducting 75000 points from my account and attempted to attach it to the new reservation which would have cost me 150,000 if using points. I didnt object...
In the end she said they had some system glitch and they cant attach now, but will monitor it and attach later. So now I have two certs in my account OC6 and NC4 QP87, the latter one slated for new reservation, at a cost of 75k points to me.
Just need to extend the OC6 at some point between now and july.
Bonvoy IT strikes again - if only merger was not so complicated.
The first rep said that old reservation should be cancelled and did so, so the OC6 appeared in my account. I had to drop the call and decided to call back later to continue.
On my second call I informed the Rep that I'd like to book using my OC6 a Cat4 hotel. Should be no issues plus 30k points back.
She had trouble finding right codes, so I offered what I knew - QP87. For some reason she saw another QP87 in my account, already used, and decided that it was not correctly added back during last conversion. She went ahead and ordered another QP87 deducting 75000 points from my account and attempted to attach it to the new reservation which would have cost me 150,000 if using points. I didnt object...
In the end she said they had some system glitch and they cant attach now, but will monitor it and attach later. So now I have two certs in my account OC6 and NC4 QP87, the latter one slated for new reservation, at a cost of 75k points to me.
Just need to extend the OC6 at some point between now and july.
Bonvoy IT strikes again - if only merger was not so complicated.
If not, then now we see yet another quirk - in the past if the cert is not detached first, when the reservation is canceled, the cert would be automatically cashed out to its partial value with the pts go back to your account.
In other words, the OC is LOST and requires manual correction to put it back.
From your description I am confused on how the whole process has been as in term of whether the OC was detached or not before the reservation was canceled.
Also now we know they can still order a cert based on the old table partial value as you now have both an OC6 and an NC4. You essentially have "bought" a new 7 nights cert with the partial value based on the old chart... This time the customer wins!
Jan 30, 2019, 8:57 am
#1278
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,738
That data point may not come for a while since anyone who bought certs before August 2018 will need to convert them from OC to NC. We already know that automatically extends the cert. I suspect no one in their right mind would have bought TPs in Aug and possibly even Sept, so might not know until next fall.
I'd be curious to know if we can apply the certs to reservations up to 11 months past the cert expiry date as with the old certs.
I'd be curious to know if we can apply the certs to reservations up to 11 months past the cert expiry date as with the old certs.
Jan 30, 2019, 9:06 am
#1279
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,738
Another data point here. I read through the Wiki and previous posts, and called UK number at late night in Australia (i.e. day time in UK), to un-attach an existing OC7 cert on my Springhill Suites Springdale Zion National Park (now Cat 6) to a points advance booking on 7-night Sheraton Waikiki (Cat 6) booked in November 2018 (when Sheraton hotels got migrated to Marriott system).
The operator tried to do it but after 10 minutes advised that the original booking was booked under OC7, and can only be converted to QP91 (ie NC5) and cannot attach to Sheraton Waikiki booking (yes I was hoping he could just attach it directly and not having to pay the 60K difference). So I asked him to CONVERT to QP99 and I will pay the 60K Marriott points difference. Initially he said he couldn't do it himself as he said the system won't allow him to do so, but I politely ask whether he can ask his supervisor to do it for him. So he did and after 10 minutes waiting, they got a new cert created and attach to Sheraton Waikiki booking.
So the call took 30 minutes in total. I didn't ask to cancel existing booking, but rather requested to un-attach a certificate from one booking and attach to another booking, Also I asked to convert the hotel certificate, rather than using the word "upgrade", with the correct QP codes provided upfront.
So it seems very painless to do if the instruction was provided to the CSR correctly, and be polite and ask the CSRs manager/supervisor help if required.
The operator tried to do it but after 10 minutes advised that the original booking was booked under OC7, and can only be converted to QP91 (ie NC5) and cannot attach to Sheraton Waikiki booking (yes I was hoping he could just attach it directly and not having to pay the 60K difference). So I asked him to CONVERT to QP99 and I will pay the 60K Marriott points difference. Initially he said he couldn't do it himself as he said the system won't allow him to do so, but I politely ask whether he can ask his supervisor to do it for him. So he did and after 10 minutes waiting, they got a new cert created and attach to Sheraton Waikiki booking.
So the call took 30 minutes in total. I didn't ask to cancel existing booking, but rather requested to un-attach a certificate from one booking and attach to another booking, Also I asked to convert the hotel certificate, rather than using the word "upgrade", with the correct QP codes provided upfront.
So it seems very painless to do if the instruction was provided to the CSR correctly, and be polite and ask the CSRs manager/supervisor help if required.
Worth to point out, once the cert is unattached, it becomes much easier for the reps to handle. So do it with multiple steps as your illustration, would probably the best method to achieve an upgrade without much of mess to deal with.
Again, thank you for posting your positive experience so the readers of this thread can learn from it.
Jan 30, 2019, 9:13 am
#1280
Join Date: Mar 2016
Posts: 413
That data point may not come for a while since anyone who bought certs before August 2018 will need to convert them from OC to NC. We already know that automatically extends the cert. I suspect no one in their right mind would have bought TPs in Aug and possibly even Sept, so might not know until next fall.
I'd be curious to know if we can apply the certs to reservations up to 11 months past the cert expiry date as with the old certs.
I'd be curious to know if we can apply the certs to reservations up to 11 months past the cert expiry date as with the old certs.
Jan 30, 2019, 10:24 am
#1281
Join Date: Jun 2010
Location: ORD
Programs: AA EXP, HH Diamond, Marriott PLT, National EE
Posts: 43
Can anyone confirm whether there's a NC7 version of the 5 night cert? I'm holding a 5 night OC8 which converts to NC5.....and I'm trying to find a way to convert it to a NC7. Sounds like NC6 is do-able, but there doesnt seem to be any experience with the NC7. Thank you.
Jan 30, 2019, 11:38 am
#1282
Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,154
Did the OC is detached from the reservation first, BEFORE the reservation is canceled?
If not, then now we see yet another quirk - in the past if the cert is not detached first, when the reservation is canceled, the cert would be automatically cashed out to its partial value with the pts go back to your account.
In other words, the OC is LOST and requires manual correction to put it back.
From your description I am confused on how the whole process has been as in term of whether the OC was detached or not before the reservation was canceled.
Also now we know they can still order a cert based on the old table partial value as you now have both an OC6 and an NC4. You essentially have "bought" a new 7 nights cert with the partial value based on the old chart... This time the customer wins!
If not, then now we see yet another quirk - in the past if the cert is not detached first, when the reservation is canceled, the cert would be automatically cashed out to its partial value with the pts go back to your account.
In other words, the OC is LOST and requires manual correction to put it back.
From your description I am confused on how the whole process has been as in term of whether the OC was detached or not before the reservation was canceled.
Also now we know they can still order a cert based on the old table partial value as you now have both an OC6 and an NC4. You essentially have "bought" a new 7 nights cert with the partial value based on the old chart... This time the customer wins!
Note that this also matches my prior experience. Originally I bought two OC6, had them both attached immediately after purchase. I then used one this summer and just cancelled original reservation - OC6 went back in my account and I needed to call to have it exchanged and attached to new reservation.
P.S. the NC4 is still not attached, I'll give it a week or so before I call again. With cert in my account and reservation locked in no need to make waves :-) I'll update when it all get settled.
Jan 30, 2019, 2:31 pm
#1283
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,738
I cant say for sure what the Rep did, but based on the dialog she just cancelled the reservation. I immediately saw the OC6 in my account.
Note that this also matches my prior experience. Originally I bought two OC6, had them both attached immediately after purchase. I then used one this summer and just cancelled original reservation - OC6 went back in my account and I needed to call to have it exchanged and attached to new reservation.
P.S. the NC4 is still not attached, I'll give it a week or so before I call again. With cert in my account and reservation locked in no need to make waves :-) I'll update when it all get settled.
Note that this also matches my prior experience. Originally I bought two OC6, had them both attached immediately after purchase. I then used one this summer and just cancelled original reservation - OC6 went back in my account and I needed to call to have it exchanged and attached to new reservation.
P.S. the NC4 is still not attached, I'll give it a week or so before I call again. With cert in my account and reservation locked in no need to make waves :-) I'll update when it all get settled.
I would still do the detachment first when changing / cancelling a reservation that has a cert attached, to be on the safe side.
Agree you dont need to do anything until the deadline to order cert for the reservation already in place - after all the dusts have settled for sure.
Jan 30, 2019, 3:24 pm
#1285
Join Date: Oct 2016
Programs: Aeroplan
Posts: 98
My DP.
I had 2 cat-7 5n packages pre merge.
Around October I called to convert them. After conversion they showed up on my account as 'Partial Package - 5 nights category, 45k points'.
I know they were both new cat-5. I had a redemption in mind for a cat-6, so i called a few times until I was able to upgrade one. It cost me 90k extra points, as a new cat-6 reads: 135k points. So i paid for the difference.
I was then able to attach said certificate to a cat-6 hotel without issues.
I had 2 cat-7 5n packages pre merge.
Around October I called to convert them. After conversion they showed up on my account as 'Partial Package - 5 nights category, 45k points'.
I know they were both new cat-5. I had a redemption in mind for a cat-6, so i called a few times until I was able to upgrade one. It cost me 90k extra points, as a new cat-6 reads: 135k points. So i paid for the difference.
I was then able to attach said certificate to a cat-6 hotel without issues.
Jan 31, 2019, 12:08 am
#1286
Join Date: Oct 2016
Posts: 141
That data point may not come for a while since anyone who bought certs before August 2018 will need to convert them from OC to NC. We already know that automatically extends the cert. I suspect no one in their right mind would have bought TPs in Aug and possibly even Sept, so might not know until next fall.
I'd be curious to know if we can apply the certs to reservations up to 11 months past the cert expiry date as with the old certs.
I'd be curious to know if we can apply the certs to reservations up to 11 months past the cert expiry date as with the old certs.
I wasn't aware we could apply old certs to bookings past their expiry dates. I always thought in those situations the agents would actually extend the cert before applying it to the booking. Or is that what you meant?
They may not allow a 1 year extension but if you have a booking made their extend it for you and apply it?
Jan 31, 2019, 6:55 am
#1287
Join Date: May 1998
Posts: 6,790
I think margarita girl meant she thought no one had redeemed for a NEW Travel Package in August or September, and so it would be a while before they (the new ones) began expiring. I'm sure a lot of folks redeemed for an old TP up until the cut-off in mid August to get the better deal on miles (I know I did).
Jan 31, 2019, 10:35 am
#1288
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,506
The earliest data point we may have is if someone had an old cert that expired past the August date and so had to convert the cert over earlier.
I wasn't aware we could apply old certs to bookings past their expiry dates. I always thought in those situations the agents would actually extend the cert before applying it to the booking. Or is that what you meant?
They may not allow a 1 year extension but if you have a booking made their extend it for you and apply it?
I wasn't aware we could apply old certs to bookings past their expiry dates. I always thought in those situations the agents would actually extend the cert before applying it to the booking. Or is that what you meant?
They may not allow a 1 year extension but if you have a booking made their extend it for you and apply it?
Jan 31, 2019, 11:03 am
#1289
Join Date: Aug 2015
Programs: Hyatt Diamond, Hilton Diamond, SPG Gold, Marriot Silver
Posts: 29
I apologize if this is asked before but I have an OC9. The new expiration date is August 2019. It’s says max per night is 60k. Can i book NC7 with it that cost 60k a night. Or will I have to upgrade? I am very confused and the more i read I’m getting more confused. Also can you extend it from August to next year if you already extended it once? From what I am reading it seems it is possible. Thank you.
Jan 31, 2019, 11:03 am
#1290
Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,154
te partial NC4 has been applied to my reservation, the OC6 is still in the account. Reservation total went down from 150k to 75k
