Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Jan 16, 2019, 5:34 am
#1216
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,075
It says the cert will be sent to the hotel, right? It does not ask you to order the cert for the stay, so that means the cert is attached.
The issue is now you have lost the flexibility on the 2 nights you booked with points.
Why would you make the 9 nights together with a single stay reservation to make things a lot harder to handle and a lot less flexible in case you want to change the 2 nights you added to the 7 nights with cert? Reading what you wrote it sounds to me that you have ONE single reservation for 9 nights and then asked a 7 nights cert to attach to it plus 2 nights from points. Is there any compelling reasons you must take this route? If you have made TWO individual reservations as a 7 nights and a 2 nights, I doubt you would have gone thru all the hassles to get a cert attached to the 7 nights and you can easily do the 2 nights yourself online, plus you can easily change hotel for the 2 nights. It is not the agent does not want to help, it is that the separation of the reservation into 2 should be done BEFORE attaching the cert. Or better yet, book as two reservations to begin with.
As my321 said, the calculation is correct. Ignore how the daily cost is in the details - it is for the regular point redemption calculation. You know the Cert does not work this way - the total pts value from the cert is the PARTIAL Value, meaning only 45K pts, plus the 2 additional point redemption.
I were you I would just book TWO separate reservations and do the combining directly with the hotel either by emailing them ahead of the time or just do it at check in, to AVOID all sorts of the hassles you have gone thru, and completely kills off the flexibility as you suggest, what if you want to cancel one of the point booking nights or both - it would just make things super complicated when and if you try to do that as it is being booked right now. You want to make things as simple as they can be, not to make it harder to handle.
In any case, DETACH the cert first before you try to do anything of the reservation. Else you will be in endless TP cert hell if you cancel the reservation before detaching the cert. After detach the cert then you do the change of nights on the reservation to get rid of the 2 nights booked with pts. Then start all over. Though I suspect now how it is being done, the detachment could be another nightmarish operation.
I thought by now it has been 5 months since the certs are allowed to convert / use, people who own the certs should have learned a lot from the trail blazers ahead of them as to the How To. Also the late comers would have the chances to learn the better ways to handle stuff so to avoid all the mistakes made by those ahead of them.
The issue is now you have lost the flexibility on the 2 nights you booked with points.
Why would you make the 9 nights together with a single stay reservation to make things a lot harder to handle and a lot less flexible in case you want to change the 2 nights you added to the 7 nights with cert? Reading what you wrote it sounds to me that you have ONE single reservation for 9 nights and then asked a 7 nights cert to attach to it plus 2 nights from points. Is there any compelling reasons you must take this route? If you have made TWO individual reservations as a 7 nights and a 2 nights, I doubt you would have gone thru all the hassles to get a cert attached to the 7 nights and you can easily do the 2 nights yourself online, plus you can easily change hotel for the 2 nights. It is not the agent does not want to help, it is that the separation of the reservation into 2 should be done BEFORE attaching the cert. Or better yet, book as two reservations to begin with.
As my321 said, the calculation is correct. Ignore how the daily cost is in the details - it is for the regular point redemption calculation. You know the Cert does not work this way - the total pts value from the cert is the PARTIAL Value, meaning only 45K pts, plus the 2 additional point redemption.
I were you I would just book TWO separate reservations and do the combining directly with the hotel either by emailing them ahead of the time or just do it at check in, to AVOID all sorts of the hassles you have gone thru, and completely kills off the flexibility as you suggest, what if you want to cancel one of the point booking nights or both - it would just make things super complicated when and if you try to do that as it is being booked right now. You want to make things as simple as they can be, not to make it harder to handle.
In any case, DETACH the cert first before you try to do anything of the reservation. Else you will be in endless TP cert hell if you cancel the reservation before detaching the cert. After detach the cert then you do the change of nights on the reservation to get rid of the 2 nights booked with pts. Then start all over. Though I suspect now how it is being done, the detachment could be another nightmarish operation.
I thought by now it has been 5 months since the certs are allowed to convert / use, people who own the certs should have learned a lot from the trail blazers ahead of them as to the How To. Also the late comers would have the chances to learn the better ways to handle stuff so to avoid all the mistakes made by those ahead of them.
I thought the agents are a bit smarter - thought they will just break the reservation into 2 and then attach the cert into 1 and the rest as regular redemption.
The second agent talked to me actually hang up on me while I was thanking her and wished her a good day! I'm really disappointed by Marriott's customer service.
Jan 16, 2019, 11:20 am
#1217
Join Date: Jun 2006
Location: BOS
Programs: Hyatt Diamond, Mosaic
Posts: 1,050
OC8 is not an equal exchange to NC6. You need to pay the 30K upgrade to get the NC6. Had you read the conversion table in wiki and others experiences in trying for an upgrade, you may be able to avoid what you have gotten now.
The correct way is to detach the cert, then ask for an upgrade to the NC6, by way of 30K extra pts, instead of trying to attempt to attach to a reservation clearly the OC8 would not qualify.
If your previous reservation hotel has gone to NC6, and you detached the cert, you will not get it back. You can book hotels before they go up in categories with the old categories. However any subsequent change would void your booking. No turning back.
All the conversion information are in the Wiki. it is up to the readers to read the Wiki and understand what can and what cannot be done before calling.
The correct way is to detach the cert, then ask for an upgrade to the NC6, by way of 30K extra pts, instead of trying to attempt to attach to a reservation clearly the OC8 would not qualify.
If your previous reservation hotel has gone to NC6, and you detached the cert, you will not get it back. You can book hotels before they go up in categories with the old categories. However any subsequent change would void your booking. No turning back.
All the conversion information are in the Wiki. it is up to the readers to read the Wiki and understand what can and what cannot be done before calling.
Right now I'll just ask for it to be reverted it back to the way it was.
Edit: I logged in online and it looks like someone fixed it for me. And to my new reservation to boot. The person I talked to 2nd on the phone must have escalated it. Thanks, nice former LA resident. I think I'm due a 30k point refund for the OC but I could let it slide given the circumstances. Call it even. PP, but it shouldn't matter.
Last edited by pWei; Jan 16, 2019 at 11:30 am
Jan 16, 2019, 4:45 pm
#1218
Join Date: Nov 2007
Location: PHX
Posts: 4,787
This is a question about the value of these certs. I know it’s subjective but I’m kind of curious if others have thoughts. The basic question is whether people think getting 80,000 points of value out of an OC1-5 7-night is worth it.
Here’s the deal. I have an OC1-5 that expires in July. I need to book a five-night stay in Tokyo for October. I’m looking at category 6 hotels. Using points, the reservation would be 200,000. If I can navigate Marriott customer service it looks as though I may be able to convert my OC1-5 to an NC6 by using 120,000 points. So in the end I pay 200,000 points or I pay 120,000 plus my cert. if my Tokyo stay were longer it would be an easier call but with only 5 nights needed I am not sure I should give up the cert.
This is my only stay of more than a couple days in the foreseeable future though I imagine I would find a use for a NC4 before 7/2020. Just wondering what people think. Is using an OC1-5 in this manner for this return shocking to anyone’s points valuation sensibilities? I figure that if I hold off I may eventually wish I had the old cert, but sometimes a bird in the hand....
Thanks in advance.
Here’s the deal. I have an OC1-5 that expires in July. I need to book a five-night stay in Tokyo for October. I’m looking at category 6 hotels. Using points, the reservation would be 200,000. If I can navigate Marriott customer service it looks as though I may be able to convert my OC1-5 to an NC6 by using 120,000 points. So in the end I pay 200,000 points or I pay 120,000 plus my cert. if my Tokyo stay were longer it would be an easier call but with only 5 nights needed I am not sure I should give up the cert.
This is my only stay of more than a couple days in the foreseeable future though I imagine I would find a use for a NC4 before 7/2020. Just wondering what people think. Is using an OC1-5 in this manner for this return shocking to anyone’s points valuation sensibilities? I figure that if I hold off I may eventually wish I had the old cert, but sometimes a bird in the hand....
Thanks in advance.
Jan 16, 2019, 5:02 pm
#1219
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
This is a question about the value of these certs. I know it’s subjective but I’m kind of curious if others have thoughts. The basic question is whether people think getting 80,000 points of value out of an OC1-5 7-night is worth it.
Here’s the deal. I have an OC1-5 that expires in July. I need to book a five-night stay in Tokyo for October. I’m looking at category 6 hotels. Using points, the reservation would be 200,000. If I can navigate Marriott customer service it looks as though I may be able to convert my OC1-5 to an NC6 by using 120,000 points. So in the end I pay 200,000 points or I pay 120,000 plus my cert. if my Tokyo stay were longer it would be an easier call but with only 5 nights needed I am not sure I should give up the cert.
This is my only stay of more than a couple days in the foreseeable future though I imagine I would find a use for a NC4 before 7/2020. Just wondering what people think. Is using an OC1-5 in this manner for this return shocking to anyone’s points valuation sensibilities? I figure that if I hold off I may eventually wish I had the old cert, but sometimes a bird in the hand....
Thanks in advance.
Here’s the deal. I have an OC1-5 that expires in July. I need to book a five-night stay in Tokyo for October. I’m looking at category 6 hotels. Using points, the reservation would be 200,000. If I can navigate Marriott customer service it looks as though I may be able to convert my OC1-5 to an NC6 by using 120,000 points. So in the end I pay 200,000 points or I pay 120,000 plus my cert. if my Tokyo stay were longer it would be an easier call but with only 5 nights needed I am not sure I should give up the cert.
This is my only stay of more than a couple days in the foreseeable future though I imagine I would find a use for a NC4 before 7/2020. Just wondering what people think. Is using an OC1-5 in this manner for this return shocking to anyone’s points valuation sensibilities? I figure that if I hold off I may eventually wish I had the old cert, but sometimes a bird in the hand....
Thanks in advance.
Jan 16, 2019, 5:08 pm
#1220
Join Date: Nov 2007
Location: PHX
Posts: 4,787
If you don't reasonably see a use for a NC4 and IF could upgrade to a NC6 for 120K in points, I don't think it's a terrible option. Getting 80K in value is betting than turning in for 45K. Even though you only intend to stay 5 night, it might make sense to book all 7 which would give you two more nights credit and additional flexibility if you want to arrive early or depart late. Obviously, the big if is whether or not you can upgrade to a NC6. If it works, please let us know as I am one what I believe are many members who would like to do the same.
Jan 16, 2019, 5:44 pm
#1221
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
I booked the award stay before the merger - as soon as I found out that the hotel will be in Cat 4 after the merger (booked something just to make sure we have somewhere to stay after we booked our flight). At that time I didn't have any travel package (didn't think about that at that point).
I thought the agents are a bit smarter - thought they will just break the reservation into 2 and then attach the cert into 1 and the rest as regular redemption.
The second agent talked to me actually hang up on me while I was thanking her and wished her a good day! I'm really disappointed by Marriott's customer service.
I thought the agents are a bit smarter - thought they will just break the reservation into 2 and then attach the cert into 1 and the rest as regular redemption.
The second agent talked to me actually hang up on me while I was thanking her and wished her a good day! I'm really disappointed by Marriott's customer service.
Still dont understand why you have a single 9 nights reservation versus 7 + 2, in 2 reservations. You would not lose anything booking it this way but you gain the flexibility that a single reservation does not offer.
You could easily break the reservation into 2 reservations yourself either online or phone in but I were you I would do it online unless there is no availability any more. then the agents would not be confused like hell when you tell them to attach the 7 nights cert to the 7 days reservation.
In another thread when people were talking about the point advance feature, some of us have said that we book the stay as multiple SINGLE DAY reservations to give us the maximum flexibility. Then either email the property to inform the multiple reservations be linked and room assigned be the same or just do it at check in. Those of us who book our stays this way have yet encounter a situation we have to move room - only when the upgrade room is not available for the whole stay - other than that we all stay at the same room despite the stay is made up with multiple one day ressies.
Hope others who read the thread would understand the value of booking SINGLE Day reservation and not fear about "would not be in the same room" - it has never happened to us except once, when the first night had a huge upgrade and the second night the property was rather full and we had to take a lesser upgrade as the room we were in was sold to Cash Paying customer, very understandable.
Jan 16, 2019, 5:49 pm
#1222
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
OC8 to NC6 with 30K IIRC has been done and reported, though the more common one is the OC6 to NC5 - both require extra 30K. More than one poster has been lucky enough to get the extra 30K waived or deposited to their accounts when they did not have the means to upgrade - all done by the UK office IIRC.
Jan 17, 2019, 6:22 am
#1223
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,075
You are not a Marriott newbie from what I can tell. Sure you have noticed the service level has come down A Lot from the old days but nothing we can do much about it.
Still dont understand why you have a single 9 nights reservation versus 7 + 2, in 2 reservations. You would not lose anything booking it this way but you gain the flexibility that a single reservation does not offer.
You could easily break the reservation into 2 reservations yourself either online or phone in but I were you I would do it online unless there is no availability any more. then the agents would not be confused like hell when you tell them to attach the 7 nights cert to the 7 days reservation.
In another thread when people were talking about the point advance feature, some of us have said that we book the stay as multiple SINGLE DAY reservations to give us the maximum flexibility. Then either email the property to inform the multiple reservations be linked and room assigned be the same or just do it at check in. Those of us who book our stays this way have yet encounter a situation we have to move room - only when the upgrade room is not available for the whole stay - other than that we all stay at the same room despite the stay is made up with multiple one day ressies.
Hope others who read the thread would understand the value of booking SINGLE Day reservation and not fear about "would not be in the same room" - it has never happened to us except once, when the first night had a huge upgrade and the second night the property was rather full and we had to take a lesser upgrade as the room we were in was sold to Cash Paying customer, very understandable.
Still dont understand why you have a single 9 nights reservation versus 7 + 2, in 2 reservations. You would not lose anything booking it this way but you gain the flexibility that a single reservation does not offer.
You could easily break the reservation into 2 reservations yourself either online or phone in but I were you I would do it online unless there is no availability any more. then the agents would not be confused like hell when you tell them to attach the 7 nights cert to the 7 days reservation.
In another thread when people were talking about the point advance feature, some of us have said that we book the stay as multiple SINGLE DAY reservations to give us the maximum flexibility. Then either email the property to inform the multiple reservations be linked and room assigned be the same or just do it at check in. Those of us who book our stays this way have yet encounter a situation we have to move room - only when the upgrade room is not available for the whole stay - other than that we all stay at the same room despite the stay is made up with multiple one day ressies.
Hope others who read the thread would understand the value of booking SINGLE Day reservation and not fear about "would not be in the same room" - it has never happened to us except once, when the first night had a huge upgrade and the second night the property was rather full and we had to take a lesser upgrade as the room we were in was sold to Cash Paying customer, very understandable.
I should have done the 7+2 nights reservations - I thought Marriott service level doesn't go this low (what I would have expected is that they will break the ressie up for me before attaching the cert - thought it's not that difficult to figure that out). They don't seem to care about their customers, Hilton on the other hand is really helpful and their Diamond desk is just amazing (even though people claimed that everyone is Hilton Diamond).
Jan 17, 2019, 11:27 am
#1224
Join Date: Mar 2004
Location: Atl
Posts: 253
Has anyone spent hours on the phone with Marriott with the result that they make a mistake in your favor and give you a higher level certificate than you should have?
Does honesty compel you to spend hours more telling them about their mistake as opposed to just using the higher reward certificate?
Does honesty compel you to spend hours more telling them about their mistake as opposed to just using the higher reward certificate?
Jan 17, 2019, 11:51 am
#1225
Join Date: Jun 2018
Programs: Hilton Diamond, Marriott Plat, Shangri-la Gold, Taj Gold, Krisflyer Gold, BA Gold
Posts: 101
Nc4 to nc 5
Is there anyway to convert NC 4 to a higher category? Intend to use it in london or paris.
Jan 17, 2019, 6:45 pm
#1226
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
No I'm not new to Marriott but I'm new to the TP - I was those who caught the last chance to cash in my points into TPs before the merger.
I should have done the 7+2 nights reservations - I thought Marriott service level doesn't go this low (what I would have expected is that they will break the ressie up for me before attaching the cert - thought it's not that difficult to figure that out). They don't seem to care about their customers, Hilton on the other hand is really helpful and their Diamond desk is just amazing (even though people claimed that everyone is Hilton Diamond).
I should have done the 7+2 nights reservations - I thought Marriott service level doesn't go this low (what I would have expected is that they will break the ressie up for me before attaching the cert - thought it's not that difficult to figure that out). They don't seem to care about their customers, Hilton on the other hand is really helpful and their Diamond desk is just amazing (even though people claimed that everyone is Hilton Diamond).
You are very right that Marriott no longer cares its customers. Among the myriad IT issues and customer service issues since August, the only things Marriott has done on an extremely timely fashion are - 1) promptly REMOVED the email addresses from all SPG properties. 2) Put Book of Mormon to every room immediately after Aug 18. https://loyaltylobby.com/2018/08/26/...-300000-rooms/
So that demonstrate to you where the Marriott priority is - none of the above 2 immediately implemented measures is customer service friendly.
And this
https://viewfromthewing.boardingarea...paying-for-it/
Hilton has long figured out that satisfied customers would keep coming back. While the Hilton points no longer offer exception value due to the chain has gone revenue-based, Hilton makes sure its elite statuses are very easy to obtain. if you are US-based. A mere $95 gets you the HH Gold that guarantees breakfast and often in International properties Golds are also granted executive lounge access. A mere $450 gets you the HH Diamond without any effort - plus the $450 actually would be offset by real value benefits that you essentially gain the Diamond status for free. True, this only applies to those who have a US address and can get US AMEX Hilton card(s), but that is where Hilton's marketing focus is - it spends money on its customers instead of fleecing them as Marriott has been doing. Marriott is operating in a mind set that because of its huge foot print that it can corner the markets everywhere so it does not care about customer service any more. However the end result would be, if a customer has an option, s/he most likely would not be as incline to choose a Marriott property like in the past. S/he would only choose a Marriott when there is no other comparable options around. I know this household would going forward once we burn off all our marriott balances.
Last edited by Happy; Jan 17, 2019 at 11:32 pm
Jan 17, 2019, 6:47 pm
#1227
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
At the OC level you can upgrade from OC5 to OC7 by way of paying 60K pts with some HUCA. With NC it becomes exponentially more difficult. Your best bet is to try UK number, Do report back if you succeed.
Jan 17, 2019, 6:53 pm
#1228
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Has anyone spent hours on the phone with Marriott with the result that they make a mistake in your favor and give you a higher level certificate than you should have?
Does honesty compel you to spend hours more telling them about their mistake as opposed to just using the higher reward certificate?
Does honesty compel you to spend hours more telling them about their mistake as opposed to just using the higher reward certificate?
I told her she had done her part out of honesty but if Marriott insisted, then let the tens of thousands pts stay - meanwhile made sure she did all 9 stays to meet the challenge and not to use the windfall pts until months later just in case an audit would eventually happened, So far it has been 7 or 8 months, the pts remain in the account.
The real danger of trying to get the mistake corrected, is it most likely would create another mess and the cert disappears without the correct replacement, Then it would take another hours for you to get back the cert.
Jan 17, 2019, 6:59 pm
#1229
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,181
Has anyone spent hours on the phone with Marriott with the result that they make a mistake in your favor and give you a higher level certificate than you should have?
Does honesty compel you to spend hours more telling them about their mistake as opposed to just using the higher reward certificate?
Does honesty compel you to spend hours more telling them about their mistake as opposed to just using the higher reward certificate?
Jan 17, 2019, 9:12 pm
#1230
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Has anyone spent hours on the phone with Marriott with the result that they make a mistake in your favor and give you a higher level certificate than you should have?
Does honesty compel you to spend hours more telling them about their mistake as opposed to just using the higher reward certificate?
Does honesty compel you to spend hours more telling them about their mistake as opposed to just using the higher reward certificate?
They did make a mistake on one of mine and ordered me a higher category cert by mistake but I was charged extra points for the upgrade and I had no use for the higher category so I made them fix it to get my extra points back. If I actually wanted the higher category I would have had no qualms about using the cert they ordered for me, especially since they charged me for it.