Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Jan 12, 2019, 7:30 pm
#1201
Join Date: Jul 2017
Programs: aeroplan spg
Posts: 14
I currently have 2 P950 PARTIAL PKG-CAT 8 certificates that both expire on March 12, 2019. Am I correct in the fact that they are now considered category 5 certificates? I would like to reserve a category 6 in Maui in February 2020. Do I call and try to upgrade to a category 6 certificate for an additional 30K points each to do so? When I do, I assume (hope) they will extend the certificates by one year?
Sorry if this has already been answered....
Sorry if this has already been answered....
Jan 13, 2019, 3:19 pm
#1202
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,302
So from what I am reading upthread
OC6 -> no problem converting it into NC4 - but problem getting the 30k back?
OC6 -> possible to upgrade to NC5 using 30k points, yes, or no?
OC6 -> no problem converting it into NC4 - but problem getting the 30k back?
OC6 -> possible to upgrade to NC5 using 30k points, yes, or no?
Jan 13, 2019, 4:03 pm
#1203
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
Either way, you will want to have the rep cancel the OC6 certificate and the order the NC5 certificate. As long as you're doing it in two separate actions, it should automatically refund the correct number of points and then deduct the correct # of points.
Jan 13, 2019, 10:12 pm
#1205
Join Date: Feb 2017
Posts: 20
Both of those steps are essentially what I did. The only difference is that I converted an OC5 instead of an OC6.
Either way, you will want to have the rep cancel the OC6 certificate and the order the NC5 certificate. As long as you're doing it in two separate actions, it should automatically refund the correct number of points and then deduct the correct # of points.
Either way, you will want to have the rep cancel the OC6 certificate and the order the NC5 certificate. As long as you're doing it in two separate actions, it should automatically refund the correct number of points and then deduct the correct # of points.
please suggest the step
Jan 14, 2019, 1:39 am
#1206
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Jan 14, 2019, 4:11 am
#1207
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,089
I'm confused about my cert redemption for a 9 night stay (7 nights with the cert and 2 nights on points). It took 3 agents to get it done - 2 of the agents claimed it will be done but nothing happened. Then the third agent used 30 minutes to get the cert attached to the reservation. I got an email saying this:
There's nowhere mentioning my cert was used. Then I checked my account and it showed up like 45000 points deducted for my cert and 50000 for 2 nights redemption, the reservation claimed the stay will be 95000 points and the certs will be sent to the hotel. I was hoping that the agent will break the single reservation up and break into 2.
This is really confusing. What if I want to swap the 2 nights with cash/stay at another hotel? The agent didn't want to help further when I was trying to ask him to break the reservation into 2.
1room(s) for 9night(s)
Friday, February xx, 2019 -
Saturday, February xx, 2019 - 25,000points
Sunday, February xx, 2019 - 25,000points
Monday, February xx, 2019 - 25,000points
Tuesday, February xx, 2019 - 25,000points
Wednesday, February xx, 2019 - 25,000points
Thursday, February xx, 2019 - 25,000points
Friday, February xx, 2019 - 25,000points
Saturday, February xx, 2019 - 25,000points
Friday, February xx, 2019 -
Saturday, February xx, 2019 - 25,000points
Sunday, February xx, 2019 - 25,000points
Monday, February xx, 2019 - 25,000points
Tuesday, February xx, 2019 - 25,000points
Wednesday, February xx, 2019 - 25,000points
Thursday, February xx, 2019 - 25,000points
Friday, February xx, 2019 - 25,000points
Saturday, February xx, 2019 - 25,000points
This is really confusing. What if I want to swap the 2 nights with cash/stay at another hotel? The agent didn't want to help further when I was trying to ask him to break the reservation into 2.
Jan 14, 2019, 7:27 am
#1208
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
I'm confused about my cert redemption for a 9 night stay (7 nights with the cert and 2 nights on points). It took 3 agents to get it done - 2 of the agents claimed it will be done but nothing happened. Then the third agent used 30 minutes to get the cert attached to the reservation. I got an email saying this:
There's nowhere mentioning my cert was used. Then I checked my account and it showed up like 45000 points deducted for my cert and 50000 for 2 nights redemption, the reservation claimed the stay will be 95000 points and the certs will be sent to the hotel. I was hoping that the agent will break the single reservation up and break into 2.
This is really confusing. What if I want to swap the 2 nights with cash/stay at another hotel? The agent didn't want to help further when I was trying to ask him to break the reservation into 2.
There's nowhere mentioning my cert was used. Then I checked my account and it showed up like 45000 points deducted for my cert and 50000 for 2 nights redemption, the reservation claimed the stay will be 95000 points and the certs will be sent to the hotel. I was hoping that the agent will break the single reservation up and break into 2.
This is really confusing. What if I want to swap the 2 nights with cash/stay at another hotel? The agent didn't want to help further when I was trying to ask him to break the reservation into 2.
Although cancelling the 8th and 9th nights should work, I still wouldn't do anything to a reservation while a travel certificate is attached. Detach, change reservation to 7 nights, reattach.
Jan 14, 2019, 10:34 am
#1209
Join Date: May 2018
Posts: 1
Thanks
Just wanted to say thanks for the wiki & DPs - canceled an OC5/830Tfor 45k. Required about a 30 minute wait but it was a breeze.
Jan 14, 2019, 1:13 pm
#1210
Join Date: Aug 2011
Posts: 37
In my account I see that I have 1 of '7 Nights, Travel Package Category 9 Hotels'. Will it be possible to change them all to points? or change to NC3 then get the refund for the different? If possible, how much points will I get back?
Jan 14, 2019, 1:29 pm
#1211
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
I'm confused about my cert redemption for a 9 night stay (7 nights with the cert and 2 nights on points). It took 3 agents to get it done - 2 of the agents claimed it will be done but nothing happened. Then the third agent used 30 minutes to get the cert attached to the reservation. I got an email saying this:
There's nowhere mentioning my cert was used. Then I checked my account and it showed up like 45000 points deducted for my cert and 50000 for 2 nights redemption, the reservation claimed the stay will be 95000 points and the certs will be sent to the hotel. I was hoping that the agent will break the single reservation up and break into 2.
This is really confusing. What if I want to swap the 2 nights with cash/stay at another hotel? The agent didn't want to help further when I was trying to ask him to break the reservation into 2.
There's nowhere mentioning my cert was used. Then I checked my account and it showed up like 45000 points deducted for my cert and 50000 for 2 nights redemption, the reservation claimed the stay will be 95000 points and the certs will be sent to the hotel. I was hoping that the agent will break the single reservation up and break into 2.
This is really confusing. What if I want to swap the 2 nights with cash/stay at another hotel? The agent didn't want to help further when I was trying to ask him to break the reservation into 2.
The issue is now you have lost the flexibility on the 2 nights you booked with points.
Why would you make the 9 nights together with a single stay reservation to make things a lot harder to handle and a lot less flexible in case you want to change the 2 nights you added to the 7 nights with cert? Reading what you wrote it sounds to me that you have ONE single reservation for 9 nights and then asked a 7 nights cert to attach to it plus 2 nights from points. Is there any compelling reasons you must take this route? If you have made TWO individual reservations as a 7 nights and a 2 nights, I doubt you would have gone thru all the hassles to get a cert attached to the 7 nights and you can easily do the 2 nights yourself online, plus you can easily change hotel for the 2 nights. It is not the agent does not want to help, it is that the separation of the reservation into 2 should be done BEFORE attaching the cert. Or better yet, book as two reservations to begin with.
As my321 said, the calculation is correct. Ignore how the daily cost is in the details - it is for the regular point redemption calculation. You know the Cert does not work this way - the total pts value from the cert is the PARTIAL Value, meaning only 45K pts, plus the 2 additional point redemption.
I were you I would just book TWO separate reservations and do the combining directly with the hotel either by emailing them ahead of the time or just do it at check in, to AVOID all sorts of the hassles you have gone thru, and completely kills off the flexibility as you suggest, what if you want to cancel one of the point booking nights or both - it would just make things super complicated when and if you try to do that as it is being booked right now. You want to make things as simple as they can be, not to make it harder to handle.
In any case, DETACH the cert first before you try to do anything of the reservation. Else you will be in endless TP cert hell if you cancel the reservation before detaching the cert. After detach the cert then you do the change of nights on the reservation to get rid of the 2 nights booked with pts. Then start all over. Though I suspect now how it is being done, the detachment could be another nightmarish operation.
I thought by now it has been 5 months since the certs are allowed to convert / use, people who own the certs should have learned a lot from the trail blazers ahead of them as to the How To. Also the late comers would have the chances to learn the better ways to handle stuff so to avoid all the mistakes made by those ahead of them.
Last edited by Happy; Jan 15, 2019 at 10:25 pm
Jan 15, 2019, 6:42 pm
#1212
Join Date: Oct 2016
Posts: 141
My experience to do a simple OC1-5 to NC 1-4 conversion to apply to a booking I've made.
Called, the Australia (which connects to Malaysia I believe) number.
Explain to him what I wanted to do. He puts me on hold and a few minutes later it disconnects.
I call again and get the same guy, and he either can't hear me or pretends he can't and hangs up.
I call again from a different phone and the same thing.
Wait 10 minutes and I call again and this time he answers and acknowledges me but hangs up as soon as he hears my requests about my 7 night certificate.
So I give up and call the USA number using Skype instead.
Made the same request again and specifically mention which one certificate to cancel. I have multiple OC1-5 and one OC7.
For some reason he decides to cancel the OC7 instead. He does create the NC1-4 correctly and attaches it to the booking.
I get him to put me through to his supervisor and I try to explain to her what he did was incorrect and actually shouldn't even be allowed.
She clearly has no idea about the certificates either and hangs up on me.
So end result is I managed to get a NC1-4 certificate attached to my booking but lost a OC7 instead of an OC1-5 and a gain of 60k points for the difference.
That is highly annoying but not as much as the customer service levels of Marriott now. I am frankly shocked that it could be so appalling.
Called, the Australia (which connects to Malaysia I believe) number.
Explain to him what I wanted to do. He puts me on hold and a few minutes later it disconnects.
I call again and get the same guy, and he either can't hear me or pretends he can't and hangs up.
I call again from a different phone and the same thing.
Wait 10 minutes and I call again and this time he answers and acknowledges me but hangs up as soon as he hears my requests about my 7 night certificate.
So I give up and call the USA number using Skype instead.
Made the same request again and specifically mention which one certificate to cancel. I have multiple OC1-5 and one OC7.
For some reason he decides to cancel the OC7 instead. He does create the NC1-4 correctly and attaches it to the booking.
I get him to put me through to his supervisor and I try to explain to her what he did was incorrect and actually shouldn't even be allowed.
She clearly has no idea about the certificates either and hangs up on me.
So end result is I managed to get a NC1-4 certificate attached to my booking but lost a OC7 instead of an OC1-5 and a gain of 60k points for the difference.
That is highly annoying but not as much as the customer service levels of Marriott now. I am frankly shocked that it could be so appalling.
Jan 15, 2019, 9:42 pm
#1213
Join Date: Jun 2006
Location: BOS
Programs: Hyatt Diamond, Mosaic
Posts: 1,050
I just called in to ask about switching an attached cert from one res to another. The original rep put me on hold for a good bit. Got transferred to someone else for some reason, and we found that the cert was somehow detached but wasn't attached to the other res. The 2nd rep then refused to either undo the detached cert, or attach it to the new res (what I called in to try to do). Apparently the OC8 wasn't good for a NC6, and they couldn't undo.
Suggested solution was to switch to NC5 Grand Sheraton LA from JW LA. Hmm. Guess I'll be calling in tomorrow to try to have someone else fix this.
Suggested solution was to switch to NC5 Grand Sheraton LA from JW LA. Hmm. Guess I'll be calling in tomorrow to try to have someone else fix this.
Jan 15, 2019, 10:31 pm
#1214
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
I just called in to ask about switching an attached cert from one res to another. The original rep put me on hold for a good bit. Got transferred to someone else for some reason, and we found that the cert was somehow detached but wasn't attached to the other res. The 2nd rep then refused to either undo the detached cert, or attach it to the new res (what I called in to try to do). Apparently the OC8 wasn't good for a NC6, and they couldn't undo.
Suggested solution was to switch to NC5 Grand Sheraton LA from JW LA. Hmm. Guess I'll be calling in tomorrow to try to have someone else fix this.
Suggested solution was to switch to NC5 Grand Sheraton LA from JW LA. Hmm. Guess I'll be calling in tomorrow to try to have someone else fix this.
The correct way is to detach the cert, then ask for an upgrade to the NC6, by way of 30K extra pts, instead of trying to attempt to attach to a reservation clearly the OC8 would not qualify.
If your previous reservation hotel has gone to NC6, and you detached the cert, you will not get it back. You can book hotels before they go up in categories with the old categories. However any subsequent change would void your booking. No turning back.
All the conversion information are in the Wiki. it is up to the readers to read the Wiki and understand what can and what cannot be done before calling.
Last edited by Happy; Jan 15, 2019 at 10:37 pm
Jan 16, 2019, 1:15 am
#1215
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
OC8 is not an equal exchange to NC6. You need to pay the 30K upgrade to get the NC6. Had you read the conversion table in wiki and others experiences in trying for an upgrade, you may be able to avoid what you have gotten now.
The correct way is to detach the cert, then ask for an upgrade to the NC6, by way of 30K extra pts, instead of trying to attempt to attach to a reservation clearly the OC8 would not qualify.
If your previous reservation hotel has gone to NC6, and you detached the cert, you will not get it back. You can book hotels before they go up in categories with the old categories. However any subsequent change would void your booking. No turning back.
All the conversion information are in the Wiki. it is up to the readers to read the Wiki and understand what can and what cannot be done before calling.
The correct way is to detach the cert, then ask for an upgrade to the NC6, by way of 30K extra pts, instead of trying to attempt to attach to a reservation clearly the OC8 would not qualify.
If your previous reservation hotel has gone to NC6, and you detached the cert, you will not get it back. You can book hotels before they go up in categories with the old categories. However any subsequent change would void your booking. No turning back.
All the conversion information are in the Wiki. it is up to the readers to read the Wiki and understand what can and what cannot be done before calling.