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Travel Package General Discussion Thread

Old Sep 4, 2018, 3:50 pm
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Last edit by: Counsellor
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, Ive copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: Theres a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: Points Advance Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart. Weve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they dont have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.

Concerning use of TP for peak or off-peak, see post 2179:

Originally Posted by Marriott Bonvoy Lurker
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
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Travel Package General Discussion Thread

Old Dec 5, 2018, 9:43 pm
  #871  
 
Join Date: Mar 2015
Location: New York, NY
Posts: 31
I read some of the previous replies but I don't see someone experiencing the same thing. Sorry if I missed it.

I have an old 7 nights cat 5 certificate in my account. According to the convention, I would end up getting a new 7 nights cat 4 certificate. I am planning a trip to Tokyo early next year and found not even one hotel there is under cat 5. I tried calling Marriott customer service three times so far and all of them told me they can't upgrade the certificate level to cat 5 for me.

Has anyone successfully upgrade their certificate from cat 4 to cat 5? And If you did, what did you do to make it happen? Appreciate all the help.
tonypg is offline  
Old Dec 5, 2018, 9:54 pm
  #872  
 
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
An old Tier 4-5 certificate, which converts to a NC7, costs 150K more than an OC9, which converts to a NC6. If it were me and I had a choice between a NC6 + 150K in points and a NC7, I would pick the former. The only possible justification for a 150K difference is the ability to use a NC7 for a Cat 8 reservation booked before the end of the year. As margarita girl stated, nobody here has reported converting any OC to a NC7.

Current Cat 7 travel packages cost 60K more than Cat 6 ones. Since new travel packages are priced based on peak values and Cat 7 hotels cost 10K more per night than Cat 6 hotels, the differential makes sense. If MPG actually let someone convert a NC6 to a NC7 at 60K, holders of Tier 4-5 would understandably be upset.

Last edited by rny321; Dec 5, 2018 at 10:08 pm
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Old Dec 5, 2018, 9:59 pm
  #873  
 
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Originally Posted by Soccerjoshj07
Still waiting on NC7?



They sell nc7's on their website though how is there not a code for it?
A reasonable guess is it's QP103. Even if that is correct, nobody has reported getting one.
rny321 is offline  
Old Dec 5, 2018, 11:37 pm
  #874  
 
Join Date: Aug 2017
Posts: 11
I have an old category 5 certificate.
As I found in the previous reply, if the certificate is converted to new category 4, the expiration date of the certificate will be one year from the conversion date.
To my understanding, the certificate should be attached to a reservation before the expiration date even if the stay will be later than the expiration date.
Is this still the same for the new certificate?
KKslider is offline  
Old Dec 6, 2018, 12:38 am
  #875  
 
Join Date: Jun 2016
Location: Surrey
Programs: BA Gold, VS Gold, Eurostar CB, IHG Spire, Hilton Diamond, Bonvoy Titanium, Hertz President Circle
Posts: 435
Originally Posted by Happy
Also on the confirmation email of an award booking, you should see the then current total balance. So you can go back to those emails and try to reconstruct your total and see if you are really indeed short 105K. As the other poster also sees the confusing entries but he said his total was correct. Mine is the same situation. Activities are all illogical, but the total stays correct. I know the total is correct because I have been keeping screen shots so I know exactly where it was before and is now, after each change.

Try to reconstruct the history of your total balance - this way it would ascertain one way or the other, whether you are short 105K. I would do this first before continue to call Marriott on this, just to save some time and energy - trying to sort things out with the reps is not a walk on the cake as we all know.
The date change/rebooking confirmation email shows '+105,000' and my total balance dropping to its current level. I have a pretty low points balance at the moment so a missing 105,000 is quite noticeable so I'm quite sure I'm not just forgetting the balance going up post-cancellation. The cancellation email does not show any points information at all. Under the rate information part, it just has the dates, and the word 'Redemption'.

It never crossed my mind that I would need to take screenshots or maintain my own spreadsheet!
s1362083 is offline  
Old Dec 6, 2018, 1:17 am
  #876  
 
Join Date: Oct 2017
Posts: 78
I called 1 weeks ago... and inquired about whether I am allowed to make a change of date to my existing reservations and the reservations department said they checked with the loyalty department and mention something like Marriott made a change recently to allow of change of date without extra points ( I noted that my hotel category rose during the conversation )

Fast forward to today... where I made travel plans with my wife... called back... and was told I CANNOT change it without extra points...

... MARRIOTT?

I actually have the original conversation recorded... gonna HUCA

Last edited by ahhlun; Dec 6, 2018 at 1:26 am
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Old Dec 6, 2018, 1:21 am
  #877  
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Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 12,979
Originally Posted by ahhlun
I called 1 weeks ago... and inquired about whether I am allowed to make a change of date to my existing reservations and the reservations department said they checked with the loyalty department and mention something like Marriott made a change recently to allow of change of date without extra points ( I noted that my hotel category rose during the conversation )

Fast forward to today... where I made travel plans with my wife... called back... and was told I CANNOT change it without extra points...

... MARRIOTT?
When a hotel changes award category you cannot make any changes to your reservation and keep the old pricing.

If you aren't sure of your precise dates, you need to make multiple reservations and attach your certificate only when you are 100% sure.
craigthemif is offline  
Old Dec 6, 2018, 2:48 am
  #878  
 
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,944
Originally Posted by tonypg
I read some of the previous replies but I don't see someone experiencing the same thing. Sorry if I missed it.

I have an old 7 nights cat 5 certificate in my account. According to the convention, I would end up getting a new 7 nights cat 4 certificate. I am planning a trip to Tokyo early next year and found not even one hotel there is under cat 5. I tried calling Marriott customer service three times so far and all of them told me they can't upgrade the certificate level to cat 5 for me.

Has anyone successfully upgrade their certificate from cat 4 to cat 5? And If you did, what did you do to make it happen? Appreciate all the help.
I managed to do this in August - cost an extra 30k, took about an hour. From what I've read I think still possible, just need to get the right agent! Of course it's still not attached to a booking as they took so many months to add old SPG properties to the system that the availability had gone. Escalated and awaiting a resolution.
EDIflyer is offline  
Old Dec 6, 2018, 3:08 am
  #879  
 
Join Date: Nov 2017
Posts: 5
For those who are looking to convert OC to NC, I have just upgraded OC5 to NC5 with 60k points.
I believe I was just lucky, but here is what I have done.
  1. Called Australia Marriott Support line and asked to upgrade OC5 to NC5 with extra points, but the agent declined.
  2. Called Japan Marriott Support line and asked the same, the agent declined.
  3. Called US Plat line, the first agent declined.
  4. Then called US Plat line again and asked to cancel OC5 and order QP91 without mentioning NC5, then the agent just had it done without any further question, within 5 mins.
  5. Attached the NC5 to a reservation without any issue.

Last edited by Chris Han; Dec 6, 2018 at 3:16 am
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Old Dec 6, 2018, 3:40 am
  #880  
 
Join Date: Oct 2017
Posts: 78
Originally Posted by craigthemif
When a hotel changes award category you cannot make any changes to your reservation and keep the old pricing.
,
Just that I triple checked with the sales rep... (reservation department sales rep checked with loyalty department rep and supervisor) and I provided my booking confirmation and warned them my hotel went up in category.. then I said ok.. I can check my work schedule and then book flight and call back to change? and they said yeah.... Do you think the first reservation rep and loyalty department supp I talked to were just misinformed/misunderstood?

Originally Posted by craigthemif
If you aren't sure of your precise dates, you need to make multiple reservations and attach your certificate only when you are 100% sure.
That is such a smart workaround, im not sure why I didnt think of that!!! I guess it works since Marriott has free cancellation?
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Old Dec 6, 2018, 4:12 am
  #881  
 
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,944
Originally Posted by ahhlun
That is such a smart workaround, im not sure why I didnt think of that!!! I guess it works since Marriott has free cancellation?
I think main reason is that you can make 'Points Advance' reservations via Marriott - not sure if it's possible for ex-SPG properties yet?
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Old Dec 6, 2018, 4:37 am
  #882  
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Join Date: Aug 2011
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Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 12,979
Originally Posted by EDIflyer
I think main reason is that you can make 'Points Advance' reservations via Marriott - not sure if it's possible for ex-SPG properties yet?
Points Advance works for any SPG brands that are now on the Marriott platform.

Of course, none of them were available pre-August before the category changes...
craigthemif is offline  
Old Dec 6, 2018, 5:11 am
  #883  
 
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,944
Originally Posted by craigthemif
Points Advance works for any SPG brands that are now on the Marriott platform.

Of course, none of them were available pre-August before the category changes...
Glad it's now working - most of them won't available post-August either, although presumably are going on brand by brand. I note the booking confirmation number for Westin cash booking I had has now changed, presumably as they moved onto the system.
EDIflyer is offline  
Old Dec 6, 2018, 7:08 am
  #884  
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,463
Originally Posted by Mr. Vker
Today I called to upgrade a Cat (6) new system to a Cat (7). I figured it would be 60K points.

1) I got kicked around to four different depts-including MVCI. UNBELIEVABLE. Oh how I miss a competent Plat line.

2) The last rep insisted it would be 120K additional points to upgrade. I thought it would be 60K. His inability to articulate without putting me on hold 5 times left me in doubt.

3) Ultimately, he told me upgrades are not allowed and they would cancel and reissue and the difference is 120K. It isn't. I asked for a supervisor. He told me to hang up and call back. I asked to be transferred. He hung up on me.

I am calling tomorrow during the day. ARGH.

Just spoke to Marriott Rewards. 30K to upgrade the package. Should be reflected in 24 hours. Let's see if its real.
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Old Dec 6, 2018, 7:09 am
  #885  
 
Join Date: May 1998
Posts: 6,790
Originally Posted by KKslider
To my understanding, the certificate should be attached to a reservation before the expiration date even if the stay will be later than the expiration date.
Is this still the same for the new certificate?
That's not my understanding -- I believe the certificate expires on the expiration date whether or not attached to a reservation. However, I have never tried attaching a certificate to a stay beginning after its expiration date.
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