Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
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MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Oct 2, 2018, 6:32 pm
#511
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,822
I have no problem for them to auto-convert mine, provided I can use the certs for starwood hotels. I am waiting eagerly as I have three stays October and November in Sheratons but so far I cannot use the certs for any.
Oct 3, 2018, 9:48 am
#512
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
I have no idea how others are having luck but I've tried the USA, UK, and Australian call centers and all said no (to upgrade the travel cert).
Oct 3, 2018, 10:25 am
#513
Join Date: May 2017
Posts: 305
Having managed to convert my cert, I'm now struggling to use it!
I want to use a 7 night Cat1-4 certificate for 6 nights at a Cat4 hotel (I recognise that I will not get full use out of the certificate, but nevermind). I have the six night reservation locked in (Points Advance) so that's all fine.
The first agent I spoke to said it wasn't possible to use a 7 night certificate for a 6 night stay. The second said it was fine and attached the certificate... but reservation said that there were still 45,000 points left to pay. The third promised that they'd fixed the issue by re-attaching the certificate... but the reservation still says that there are 45,000 points left to pay.
Surely this should be possible!?
I want to use a 7 night Cat1-4 certificate for 6 nights at a Cat4 hotel (I recognise that I will not get full use out of the certificate, but nevermind). I have the six night reservation locked in (Points Advance) so that's all fine.
The first agent I spoke to said it wasn't possible to use a 7 night certificate for a 6 night stay. The second said it was fine and attached the certificate... but reservation said that there were still 45,000 points left to pay. The third promised that they'd fixed the issue by re-attaching the certificate... but the reservation still says that there are 45,000 points left to pay.
Surely this should be possible!?
Oct 3, 2018, 11:37 am
#514
Join Date: Nov 2009
Posts: 432
Having managed to convert my cert, I'm now struggling to use it!
I want to use a 7 night Cat1-4 certificate for 6 nights at a Cat4 hotel (I recognise that I will not get full use out of the certificate, but nevermind). I have the six night reservation locked in (Points Advance) so that's all fine.
The first agent I spoke to said it wasn't possible to use a 7 night certificate for a 6 night stay. The second said it was fine and attached the certificate... but reservation said that there were still 45,000 points left to pay. The third promised that they'd fixed the issue by re-attaching the certificate... but the reservation still says that there are 45,000 points left to pay.
Surely this should be possible!?
I want to use a 7 night Cat1-4 certificate for 6 nights at a Cat4 hotel (I recognise that I will not get full use out of the certificate, but nevermind). I have the six night reservation locked in (Points Advance) so that's all fine.
The first agent I spoke to said it wasn't possible to use a 7 night certificate for a 6 night stay. The second said it was fine and attached the certificate... but reservation said that there were still 45,000 points left to pay. The third promised that they'd fixed the issue by re-attaching the certificate... but the reservation still says that there are 45,000 points left to pay.
Surely this should be possible!?
Oct 3, 2018, 12:39 pm
#515
Join Date: Jun 2016
Posts: 7
Has anyone had any recent success upgrading an OC6 to a NC5 (P870 to QP91) - If so, which call center?
Oct 3, 2018, 3:26 pm
#516
Join Date: Sep 2004
Location: The World!!!
Programs: Some of them not all ...
Posts: 1,532
If not, I will have to switch to an NC5 and try to get 30,000 points back. Although they should be doing this automatically, as many others have suggested.
Oct 3, 2018, 4:02 pm
#517
Join Date: Jun 2016
Posts: 7
Just got off the phone with the US-based Marriot Platinum Line. I followed the direction laid out in previous posts about how to direct the CSRs to convert from an OC6 to a NC5 for a net cost of 30,000. I was not expecting much luck since my experience with the US-based CSRs has been awful. Her "chart" says downgrade only, but she asked her supervisor and they made a "one-time exception" and upgraded. Done within 10 minutes. YMMV but worth a shot!
Oct 3, 2018, 5:36 pm
#518
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Having managed to convert my cert, I'm now struggling to use it!
I want to use a 7 night Cat1-4 certificate for 6 nights at a Cat4 hotel (I recognise that I will not get full use out of the certificate, but nevermind). I have the six night reservation locked in (Points Advance) so that's all fine.
The first agent I spoke to said it wasn't possible to use a 7 night certificate for a 6 night stay. The second said it was fine and attached the certificate... but reservation said that there were still 45,000 points left to pay. The third promised that they'd fixed the issue by re-attaching the certificate... but the reservation still says that there are 45,000 points left to pay.
Surely this should be possible!?
I want to use a 7 night Cat1-4 certificate for 6 nights at a Cat4 hotel (I recognise that I will not get full use out of the certificate, but nevermind). I have the six night reservation locked in (Points Advance) so that's all fine.
The first agent I spoke to said it wasn't possible to use a 7 night certificate for a 6 night stay. The second said it was fine and attached the certificate... but reservation said that there were still 45,000 points left to pay. The third promised that they'd fixed the issue by re-attaching the certificate... but the reservation still says that there are 45,000 points left to pay.
Surely this should be possible!?
Oct 3, 2018, 5:41 pm
#519
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Did you try making the reservation for 7 nights (assuming availability) and just telling the hotel when u get there that u will be checking out early? If they want to make it hard for us when we are trying to be helpful (eg not making a reservation you don't plan to use) - why not just do it this way?
Oct 3, 2018, 8:58 pm
#520
Join Date: Dec 2009
Programs: Curr Noob, Ex Road Warrior
Posts: 492
I have a OC5 cert that I want to use on a Sheraton at the end of October. Since the integration is expected for Sheraton's towards the end of October, would it be possible to book a 7 night stay with points and change it to use a cert couple days before checkin assuming the certs can be used for Sheraton's by then? What is a better way?
Oct 3, 2018, 10:47 pm
#521
Join Date: Jun 2001
Location: The road less traveled
Programs: UA Gold MM, AA EXP, Delta Platinum, Marriott Titanium, HHonors Diamond, Natl EE, Hertz Platinum
Posts: 5,118
Upgrading NC6 to Category 7 package
Reading through the thread here, it sounds like the consensus is that upgrading an NC6 (former Category 9 certificate) to a new Category 7 package isn't available? Would be curious about other's experiences.
Oct 4, 2018, 2:58 am
#522
Join Date: May 2017
Posts: 305
Did you try making the reservation for 7 nights (assuming availability) and just telling the hotel when u get there that u will be checking out early? If they want to make it hard for us when we are trying to be helpful (eg not making a reservation you don't plan to use) - why not just do it this way?
I also had a second Cat1-4 certificate, which I have attached to a separate 7-night Cat4 stay (using the certificate in full). This too is showing 45,000 points outstanding on the reservation.
What's actually going on is that my Cat1-4 certificate has a system/cancellation value of 45,000 points. So, the full points cost of the stay is somehow 'reduced' to the value of the certificate, and then the certificate is attached to offset this. I have called both hotels and both are satisfied that there is a certificate covering the full stay. Only, it doesn't look that way on the website!
The trick is to ignore the "My Trips" section of the Marriott website, as this is completely misleading/confusing. Another Marriott IT triumph!
Oct 4, 2018, 5:06 am
#523
Join Date: Jun 2011
Posts: 66
Also not ideal if you are staying at a hotel with resort charges - I assume you will still get billed for 7 nights of resort fees even if checking out after 5.
Oct 4, 2018, 6:52 am
#524
Join Date: Aug 2014
Posts: 736
So I've managed to get to the bottom of this. I think it's to do with how certificates show on the new Marriott system.
I also had a second Cat1-4 certificate, which I have attached to a separate 7-night Cat4 stay (using the certificate in full). This too is showing 45,000 points outstanding on the reservation.
What's actually going on is that my Cat1-4 certificate has a system/cancellation value of 45,000 points. So, the full points cost of the stay is somehow 'reduced' to the value of the certificate, and then the certificate is attached to offset this. I have called both hotels and both are satisfied that there is a certificate covering the full stay. Only, it doesn't look that way on the website!
The trick is to ignore the "My Trips" section of the Marriott website, as this is completely misleading/confusing. Another Marriott IT triumph!
I also had a second Cat1-4 certificate, which I have attached to a separate 7-night Cat4 stay (using the certificate in full). This too is showing 45,000 points outstanding on the reservation.
What's actually going on is that my Cat1-4 certificate has a system/cancellation value of 45,000 points. So, the full points cost of the stay is somehow 'reduced' to the value of the certificate, and then the certificate is attached to offset this. I have called both hotels and both are satisfied that there is a certificate covering the full stay. Only, it doesn't look that way on the website!
The trick is to ignore the "My Trips" section of the Marriott website, as this is completely misleading/confusing. Another Marriott IT triumph!
Oct 4, 2018, 7:21 am
#525
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 861
Anyone have success applying a converted TP cert to SPG properties yet?