Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Sep 20, 2018, 3:10 pm
#391
Join Date: Sep 2010
Posts: 74
Been on hold for an hour now, just trying to cancel my Tier 1-3 package as I have no hope of Marriott getting their act together any time soon & I want to book an SPG property.
Have just been informed that my package was used to pay for 1 night at a Fairfield Inn... They really have made a mess of this merger!! Can't wait to get my points spent & move on from this shambles.
Got cut off before getting anywhere!
Have just been informed that my package was used to pay for 1 night at a Fairfield Inn... They really have made a mess of this merger!! Can't wait to get my points spent & move on from this shambles.
Got cut off before getting anywhere!
Last edited by Markagh; Sep 20, 2018 at 4:01 pm
Sep 20, 2018, 3:54 pm
#394
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
LOL for the 2nd part - I'm in the UK so have it as part of the unlimited free calls on my mobile phone plan
Sep 20, 2018, 4:12 pm
#395
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Highly doubtful. Before the 18th, many reps said upgrades were impossible. Reps were afraid to even touch the certs, some fearing for their jobs if they did. But since the 18th, almost every upgrade DP has been successful. Seems like an internal memo may have gone out, backtracking on the previous rigid TP policies.
Marriott is in serious damage control mode right now. And not just on TPs. They have massive IT issues to deal with. The last thing they need is to create another issue for their IT staff to worry about.
Marriott is in serious damage control mode right now. And not just on TPs. They have massive IT issues to deal with. The last thing they need is to create another issue for their IT staff to worry about.
Perhaps just as speculative as me but agree with the IT issues. I booked a one night stay at the Westin Tokyo. Received the online confirmation but didn't note the reservation number, credit card was authourized. No email, didn't show in my trips other than "we are unable to display all you reservations." When I arrived at the property yesterday there was no record of my reservation. They were able to accommodate me. Fun Times!
James
Sep 20, 2018, 5:57 pm
#396
Suspended
Join Date: Aug 2018
Posts: 590
Question: When I call to downgrade my Tier 1-3 cert, should I ask to downgrade it to an OC9 first so that I get the 30k refund? And then have them convert it to a NC6?
Sep 20, 2018, 7:27 pm
#397
Join Date: Aug 2015
Posts: 181
Also wanted to note I had success just now with the Australian line (singapore time) 61 2 8298 5250. The first rep was a guy who sounded like he had the flu hung up on me after I mentioned travel cert, but the 2nd rep did the QP83 to QP91 change with no questions asked.
Sep 20, 2018, 8:24 pm
#399
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 861
Also wanted to note I had success just now with the Australian line (singapore time) 61 2 8298 5250. The first rep was a guy who sounded like he had the flu hung up on me after I mentioned travel cert, but the 2nd rep did the QP83 to QP91 change with no questions asked.
Sep 20, 2018, 8:26 pm
#401
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 861
Sep 20, 2018, 9:02 pm
#402
Join Date: Aug 2018
Posts: 36
Is there any way to use a friends cert while keeping the reservation in my account ( I am Platinum Premier )?
Sep 21, 2018, 12:02 am
#405
Join Date: Jun 2018
Programs: Marriott, Delta, United, Hilton, Chase
Posts: 15
Simply ask to convert it to a QP99. They will cancel your cert which will redeposit 195K into your account then "purchase" the QP99 (NC6) which will cost 165K. The 30K difference is your "refund."