Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Sep 15, 2018, 9:56 pm
#256
Join Date: Nov 2009
Posts: 432
I wonder how many hours I have put on the phone with Marriott agents for the past two months. Must be more than a hundred hours by now.
Sep 16, 2018, 7:04 am
#257
Join Date: Aug 2002
Location: St. Louis, MO
Posts: 1,411
OC6 just converted to NC5 using MasterGeek's instructions through the UK call center. Awesome.
Sep 16, 2018, 7:31 am
#258
Join Date: Mar 2011
Posts: 62
I hold an OC6 cert, also just converted to a NC5 using the UK call office. First agent was polite and told me that I could upgrade, but if I downgraded there would be NO points refund. Because his information was wrong, I decided I would rather him not process the transaction, so I hung up and called again. Second agent was extremely nice and confirmed I could either pay 30K points to upgrade or receive 30K points to downgrade. I opted to upgrade. I half-jokingly asked her to do it for 0 points, got shot down right away .
She also said I could upgrade or downgrade the cert in the future at will, just like the old packages, so my choice was not set in stone at all. Not sure if I believe that or not, but she was adamant that it was indeed the case.
Took her 10 seconds to do the transaction once I made my choice, she had clearly done it before.
Interestingly she was able to quickly transfer my points from my SPG account without merging them. So I'm leaving my accounts un-merged for now and will simply transfer points through the call center as needed.
.She also said I could upgrade or downgrade the cert in the future at will, just like the old packages, so my choice was not set in stone at all. Not sure if I believe that or not, but she was adamant that it was indeed the case.
Took her 10 seconds to do the transaction once I made my choice, she had clearly done it before.
Interestingly she was able to quickly transfer my points from my SPG account without merging them. So I'm leaving my accounts un-merged for now and will simply transfer points through the call center as needed.
Sep 16, 2018, 8:53 am
#259
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Phoned the UK call centre earlier today, 20 min wait then a helpful french-accented agent answered. I explained I wanted to make a booking for a Westin property. She checked and said it was NC5 and I had an OC6 TP so would need to convert it & upgrade - she pulled the 30k across from my linked but un-merged SPG account without an issue and I duly received email for cancellation of 870T and reissue of QP91 (105k = 75k from old package and 30k from SPG account). She then said she would need to transfer me to SPG to make booking. A bit more of a hold, SPG agent checked availability on points (which I'd already done), but then wasn't sure how to apply package. After another 20 min of waiting came back and said it wouldn't be possible to use TPs on SPG until 20th September. Fingers-crossed availability holds until then but seems like they do at least think it should be do-able, she was happy my cert was showing as NC5, which matched the hotel I wanted (some confusion when she said it was only 105k package but I explained that was the purchase price, not the value!).
Will call back in 4 days and see...
PS despite receiving email and SPG balance dropping by 30k, no activity lines in either Marriott or SPG accounts (checked both on website and mobile app) - I thought something would have shown up, the new TP is showing correctly.
Will call back in 4 days and see...
PS despite receiving email and SPG balance dropping by 30k, no activity lines in either Marriott or SPG accounts (checked both on website and mobile app) - I thought something would have shown up, the new TP is showing correctly.
Last edited by EDIflyer; Sep 16, 2018 at 9:10 am
Sep 16, 2018, 9:51 am
#260
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
[QUOTE=patiolanterns;30209270]I hold an OC6 cert, also just converted to a NC5 using the UK call office. First agent was polite and told me that I could upgrade, but if I downgraded there would be NO points refund. Because his information was wrong, I decided I would rather him not process the transaction, so I hung up and called again. Second agent was extremely nice and confirmed I could either pay 30K points to upgrade or receive 30K points to downgrade. I opted to upgrade. I half-jokingly asked her to do it for 0 points, got shot down right away .
She also said I could upgrade or downgrade the cert in the future at will, just like the old packages, so my choice was not set in stone at all. Not sure if I believe that or not, but she was adamant that it was indeed the case.
Took her 10 seconds to do the transaction once I made my choice, she had clearly done it before.
Interestingly she was able to quickly transfer my points from my SPG account without merging them. So I'm leaving my accounts un-merged for now and will simply transfer points through the call center as needed.[/QUOTE]
This is a great DP.
Did you see the Marriott account balance went up by the corresponding amount? Or the points are just used to order the upgrade cert?
I need to do some bookings but would prefer to do it from the Marriott side due to it carries higher status. Also want to keep all reservations in one place instead of splitting to 2 sites.
There are still issues when combining accounts the reservations disappear from online accounts!
.She also said I could upgrade or downgrade the cert in the future at will, just like the old packages, so my choice was not set in stone at all. Not sure if I believe that or not, but she was adamant that it was indeed the case.
Took her 10 seconds to do the transaction once I made my choice, she had clearly done it before.
Interestingly she was able to quickly transfer my points from my SPG account without merging them. So I'm leaving my accounts un-merged for now and will simply transfer points through the call center as needed.[/QUOTE]
This is a great DP.
Did you see the Marriott account balance went up by the corresponding amount? Or the points are just used to order the upgrade cert?
I need to do some bookings but would prefer to do it from the Marriott side due to it carries higher status. Also want to keep all reservations in one place instead of splitting to 2 sites.
There are still issues when combining accounts the reservations disappear from online accounts!
Last edited by Happy; Sep 16, 2018 at 10:09 am
Sep 16, 2018, 9:53 am
#261
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
No, because I am not sure HOW the rest of the table is corresponding to. Whoever created that table in the Wiki must have had something else s/he went by. That s/he should check the accuracy of the table and then fix the whole thing.
IIRC, the table WAS correct when it first appeared, and actually have MORE information.
The old thread that was closed by the Mod? HAS the correct information in the Wiki, so as in the body of the old thread. Why those valuable information was left out when a new thread is created is a mystery.
EDIT: Looks like the info from the Old Wiki is now being moved to the New Wiki.
Finally, anyone who has the interest to follow this thread, should have understood the process and the codes related to his or her needs by now, as it has been about a month since the initial confusion, then active DPs posted the past 2 weeks.
IIRC, the table WAS correct when it first appeared, and actually have MORE information.
The old thread that was closed by the Mod? HAS the correct information in the Wiki, so as in the body of the old thread. Why those valuable information was left out when a new thread is created is a mystery.
EDIT: Looks like the info from the Old Wiki is now being moved to the New Wiki.
Finally, anyone who has the interest to follow this thread, should have understood the process and the codes related to his or her needs by now, as it has been about a month since the initial confusion, then active DPs posted the past 2 weeks.
Last edited by Happy; Sep 16, 2018 at 10:39 am
Sep 16, 2018, 10:06 am
#262
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
Phoned the UK call centre earlier today, 20 min wait then a helpful french-accented agent answered. I explained I wanted to make a booking for a Westin property. She checked and said it was NC5 and I had an OC6 TP so would need to convert it & upgrade - she pulled the 30k across from my linked but un-merged SPG account without an issue and I duly received email for cancellation of 870T and reissue of QP91 (105k = 75k from old package and 30k from SPG account). She then said she would need to transfer me to SPG to make booking. A bit more of a hold, SPG agent checked availability on points (which I'd already done), but then wasn't sure how to apply package. After another 20 min of waiting came back and said it wouldn't be possible to use TPs on SPG until 20th September. Fingers-crossed availability holds until then but seems like they do at least think it should be do-able, she was happy my cert was showing as NC5, which matched the hotel I wanted (some confusion when she said it was only 105k package but I explained that was the purchase price, not the value!).
Will call back in 4 days and see...
PS despite receiving email and SPG balance dropping by 30k, no activity lines in either Marriott or SPG accounts (checked both on website and mobile app) - I thought something would have shown up, the new TP is showing correctly.
Will call back in 4 days and see...
PS despite receiving email and SPG balance dropping by 30k, no activity lines in either Marriott or SPG accounts (checked both on website and mobile app) - I thought something would have shown up, the new TP is showing correctly.
People who were owed the refunds on canceled SPG bookings/ properties dropped in categories, do not see activities in their accounts when refunds were finally deposited, but their account balances correctly reflect the increases. This causes a lot of confusion and mandate one to keep close tab on the account balance.
The ability to pull / transfer SPG pts on linked accounts is much needed as merging accounts still seem to be a hit or miss. Some very smoothly some have issues. The worst case was SPG pt balance disappears. Next to that is one can no longer book SPG property when logged in. Had to book as a guest then call to add the Marriott number. This would not work for award bookings!
Sep 16, 2018, 10:08 am
#263
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
But your SPG total balance has dropped by 30K, right?
People who were owed the refunds on canceled SPG bookings/ properties dropped in categories, do not see activities in their accounts when refunds were finally deposited, but their account balances correctly reflect the increases. This causes a lot of confusion and mandate one to keep close tab on the account balance.
The ability to pull / transfer SPG pts on linked accounts is much needed as merging accounts still seem to be a hit or miss. Some very smoothly some have issues. The worst case was SPG pt balance disappears. Next to that is one can no longer book SPG property when logged in. Had to book as a guest then call to add the Marriott number. This would not work for award bookings!
People who were owed the refunds on canceled SPG bookings/ properties dropped in categories, do not see activities in their accounts when refunds were finally deposited, but their account balances correctly reflect the increases. This causes a lot of confusion and mandate one to keep close tab on the account balance.
The ability to pull / transfer SPG pts on linked accounts is much needed as merging accounts still seem to be a hit or miss. Some very smoothly some have issues. The worst case was SPG pt balance disappears. Next to that is one can no longer book SPG property when logged in. Had to book as a guest then call to add the Marriott number. This would not work for award bookings!
Agree tricky to keep track, Award Wallet history certainly comes in handy.
Main thing will be seeing if SPG can sort booking on Thurs and fingers-crossed still rooms (there have been for a couple of months so would really suck if availability disappeared now!)
Sep 16, 2018, 10:14 am
#264
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
Sadly yes it has! From earlier posts I was expecting something to show in Marriott app re cert cancellation/reissue.
Agree tricky to keep track, Award Wallet history certainly comes in handy.
Main thing will be seeing if SPG can sort booking on Thurs and fingers-crossed still rooms (there have been for a couple of months so would really suck if availability disappeared now!)
Agree tricky to keep track, Award Wallet history certainly comes in handy.
Main thing will be seeing if SPG can sort booking on Thurs and fingers-crossed still rooms (there have been for a couple of months so would really suck if availability disappeared now!)
I wonder if the call center reps can merely transfer points without a booking to attach. Or, they can transfer points and attach to a Marriott point advance booking. Seriously prefer to keep the accounts unmerged till as long as possible when most of the issues have been fixed / no longer happening. Right now it still seems quite hit or miss.
Sep 16, 2018, 10:15 am
#265
Join Date: Nov 2009
Posts: 432
I have an OC5 attached to a reservation for a new Cat 5 property. The attachment was done in early August. Will I have any problem at the check in? Does anyone have an experience like this?
Sep 16, 2018, 10:23 am
#266
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Right. SPG cannot be booked with point advance so it sucks we still are not able to book them with certs.
I wonder if the call center reps can merely transfer points without a booking to attach. Or, they can transfer points and attach to a Marriott point advance booking. Seriously prefer to keep the accounts unmerged till as long as possible when most of the issues have been fixed / no longer happening. Right now it still seems quite hit or miss.
I wonder if the call center reps can merely transfer points without a booking to attach. Or, they can transfer points and attach to a Marriott point advance booking. Seriously prefer to keep the accounts unmerged till as long as possible when most of the issues have been fixed / no longer happening. Right now it still seems quite hit or miss.
I'd imagine they could - she clearly could see my SPG account straight away even though I haven't merged them.
Sep 16, 2018, 10:32 am
#267
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
2) if the cert used is a 7 nights cert, or a 5 nights cert with correct eligibility, you should not have any problem.
3) if the cert is a 5 nights cert but obtained by rep error, i.e. the owner is not eligibility - then it depends on whether the property would do an audit. If the property GM decided to check eligibility (probably want to make sure the property gets paid by Marriott) and found out the guest is not eligible to use a 5 nights cert, an email would be sent when the free cancellation window has passed but within 48 hours of check in, to inform the guest the booking would be either transformed to BAR with 15% discount, Or the guest can choose as a No Show then receives the partial value of the 5 nights cert. Whether the hotel would still charge the 1st night at BAR due to No Show? I haven't found out the details (nor have the incentive to do so because I dont own a 5 nights cert)
Post the info pertinent to the 5 nights cert obtained without eligibility is more for Public Service purpose in case there are some who thought they were lucky to trick the reps to get 5 nights certs. It has so far proven being Fools Game as Marriott Reward has already performed audits, but now the hotels start doing so too - again, probably make sure they would get paid by Marriott when submitting the cert.
Sep 16, 2018, 10:42 am
#268
Join Date: Nov 2009
Posts: 432
3) if the cert is a 5 nights cert but obtained by rep error, i.e. the owner is not eligibility - then it depends on whether the property would do an audit. If the property GM decided to check eligibility (probably want to make sure the property gets paid by Marriott) and found out the guest is not eligible to use a 5 nights cert, an email would be sent when the free cancellation window has passed but within 48 hours of check in, to inform the guest the booking would be either transformed to BAR with 15% discount, Or the guest can choose as a No Show then receives the partial value of the 5 nights cert. Whether the hotel would still charge the 1st night at BAR due to No Show? I haven't found out the details (nor have the incentive to do so because I dont own a 5 nights cert)
Post the info pertinent to the 5 nights cert obtained without eligibility is more for Public Service purpose in case there are some who thought they were lucky to trick the reps to get 5 nights certs. It has so far proven being Fools Game as Marriott Reward has already performed audits, but now the hotels start doing so too - again, probably make sure they would get paid by Marriott when submitting the cert.
Post the info pertinent to the 5 nights cert obtained without eligibility is more for Public Service purpose in case there are some who thought they were lucky to trick the reps to get 5 nights certs. It has so far proven being Fools Game as Marriott Reward has already performed audits, but now the hotels start doing so too - again, probably make sure they would get paid by Marriott when submitting the cert.
Sep 16, 2018, 10:47 am
#269
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945