Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Sep 14, 2018, 9:37 pm
#226
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
NC5 is equal to OC7 on the old chart, i.e. 35K/night property.
He has an OC6 which is for 30K/night property. This category no longer exists.
Surrender value on OC6 is 75K (but mapped to NC4 same as the OC5 which surrender value is 45K - that is where the 30K refund you are thinking).
Surrender value on OC7 is 105K.
Therefore the upgrade to NC5 (the equivalent of OC7) at 30K is on the old chart which Marriott obviously would not like to see and now issue internal memo to stop the upgrade process.
For those who want the upgrade, tomorrow calling the 353 number might be your last chance.
This just goes back to the goal Marriott has had all along - to fleece the customers so it can reduce their liability on the book with the least cost.
I would not be surprised that after the lock down lifted, we still would not be able to use our certs on SPG properties, and probably would never be able to. Just telling customers one more lie would not make any difference.
Sep 14, 2018, 10:14 pm
#227
Join Date: Feb 2010
Location: YVR
Posts: 1,465
Is it possible to convert old cat 1-5 to new cat 5 by paying point difference (30,000?)
Sep 14, 2018, 10:32 pm
#228
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
Sep 14, 2018, 11:02 pm
#229
Join Date: Dec 2007
Location: SFO
Posts: 4,914
Do the certs automatically convert?
been sitting on the sidelines for these travel packages conversions. If I have an old cat 5 package, do I need to call to convert to new cat 4 certificate or is it automatic? Mine is still listed in my account as cat1-5 which I’m assuming will not work when I call in to make a reservation. Will the cert be extended by one year when it does convert? Thanks.
Sep 15, 2018, 3:31 am
#230
Join Date: Jun 2009
Location: WAS
Programs: AA EXP, BA Bronze, TK Elite, Hyatt Diamond, Hilton Gold, Fairmont Premiere, IHG Ambas
Posts: 180
Sep 15, 2018, 4:42 am
#231
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Sep 15, 2018, 5:18 am
#233
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Sep 15, 2018, 5:48 am
#234
Join Date: Jan 2017
Posts: 24
I called the 353 number and got rewards team Ireland, asked for QP91 and was told OC6 can only be converted to QP83. It seems the loophole has closed.
Last edited by DelAbbot; Sep 15, 2018 at 5:53 am
Sep 15, 2018, 5:57 am
#235
Join Date: Feb 2015
Programs: AA EXP, Marriott Plat, Hyatt Globalist
Posts: 11
Sep 15, 2018, 7:25 am
#236
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
I added the following to the Wiki:
NC5 QP61 = OC7 610T/P610 (refund value: 45K)
NC5 QP61 = OC7 610T/P610 (refund value: 45K)
Sep 15, 2018, 7:27 am
#237
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
No. Go to Wiki to read the table on surrender value.
NC5 is equal to OC7 on the old chart, i.e. 35K/night property.
He has an OC6 which is for 30K/night property. This category no longer exists.
Surrender value on OC6 is 75K (but mapped to NC4 same as the OC5 which surrender value is 45K - that is where the 30K refund you are thinking).
Surrender value on OC7 is 105K.
Therefore the upgrade to NC5 (the equivalent of OC7) at 30K is on the old chart which Marriott obviously would not like to see and now issue internal memo to stop the upgrade process.
For those who want the upgrade, tomorrow calling the 353 number might be your last chance.
This just goes back to the goal Marriott has had all along - to fleece the customers so it can reduce their liability on the book with the least cost.
I would not be surprised that after the lock down lifted, we still would not be able to use our certs on SPG properties, and probably would never be able to. Just telling customers one more lie would not make any difference.
NC5 is equal to OC7 on the old chart, i.e. 35K/night property.
He has an OC6 which is for 30K/night property. This category no longer exists.
Surrender value on OC6 is 75K (but mapped to NC4 same as the OC5 which surrender value is 45K - that is where the 30K refund you are thinking).
Surrender value on OC7 is 105K.
Therefore the upgrade to NC5 (the equivalent of OC7) at 30K is on the old chart which Marriott obviously would not like to see and now issue internal memo to stop the upgrade process.
For those who want the upgrade, tomorrow calling the 353 number might be your last chance.
This just goes back to the goal Marriott has had all along - to fleece the customers so it can reduce their liability on the book with the least cost.
I would not be surprised that after the lock down lifted, we still would not be able to use our certs on SPG properties, and probably would never be able to. Just telling customers one more lie would not make any difference.
Given Marriott seems reluctant to do right by its global customer base with these packages, such Marriott customers shouldn’t be reluctant to file complaints of various sorts in the jurisdictions in which they may be domiciled or have a nexus.
Sep 15, 2018, 8:22 am
#238
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
Nothing confirmed as of yet - just not possible so far and given the bad faith Marriott has shown to date I'm dubious as to whether it'll happen or not! #glasshalfempty
Agree on both points, in particular the bad faith we have been shown by Marriott so far.
@yoyo
I am not sure we can even believe on any "official" announcement because none of it has turned true, literally on all fronts not just the TP.
It is the Actual Treatment that matters!!!
Go back upthread to find my post I copied and pasted from Flyertea, the Chinese equivalent of FT here, poster was told by Chinese CSRs that they had received instruction on SPG properties cannot be booked, no idea if it can be after Sept 18, and high probability it will never be.
Sep 15, 2018, 9:09 am
#239
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 861
DP: Still unable to apply my converted TP cert to SPG properties as of this morning.
Sep 15, 2018, 9:42 am
#240
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,466
Go back upthread to find my post I copied and pasted from Flyertea, the Chinese equivalent of FT here, poster was told by Chinese CSRs that they had received instruction on SPG properties cannot be booked, no idea if it can be after Sept 18, and high probability it will never be.