nexusCFX

DP: Followed this script and converted my OC8 to NC6 for 30k points. Took 15min. Rep made sure to point out that this wasn't the "closest match" but I just claimed one of the email reps said I could pay the difference to upgrade and they went with it.

TIGRIS23

Hi All, just wanted to see your opinion on this. So I have two 7-nights Marriott cert. cat.1-5 which was redeemed under the old rules (bought mainly for Aeroplan miles but also with hope I can upgrade these certs to higher cat. stays), but under new rules, I can’t upgrade these certs. (mostly defeats the purpose of them now). One is expiring end of this year & the other in 5/2019. Since I won’t have any usage for cat.1-5 and I’m assuming it’s highly unlikely Marriott will change direction on the upgrade possibility (unless that may still be an option in near future), do you think it’s better I have these 2 refunded for a total of 90K Marriott pts and transfer it to Aeroplan for a total of 47,250 Aeroplan miles (which I need for J seats to Asia in 2020)? Feedbacks are appreciated!

Happy

Have you guys read Post 137? As well as others who have been able to upgrade their certs with the original 30K incremental costs?
The poster of Post 137 not only got an upgrade, but the additional cost was credited back to his account - in short, he was able to get a higher level NC without paying any extra.
Enough DPs show people are able to upgrade, or get back the refunds much much sooner.

Here are some DPs that I personally know outside of public posts, that some are able to get 30K refunds on their OC6, but still keeping an OC6 in their accounts because the OC6s are not touched at all, or an NC83 with 75K value code - all by calling long before Sept even rolled around. The 30K was given under different descriptions, at least 3 versions - Courtesy / Goodwill / Bonus from Omaha Office. It is fair that people receive such compensation after being put thru the mess which is 100% caused by Marriott's underhanded treatment to treat customers. Of course such compensation would not be handed to you without you fight for it.

In at least 2 cases, the holders of the OC6 chose to just refund the certs and received the full partial value of 75K. So these early birds received an extra 30K for their trouble, or rather, their tenaciousness to determine to get back what they were owed, and then later decided to call it quit not to fool around with the TPs any more.

May be you would get a big piece of cheese once Sept 18th comes. At a minimum, the conversion of OC to NC should not be an issue as right now more and more reps know how to do it even for the first time because the tables are loaded and they just need to do a refund and rebuy with the correct code.
Hopefully you would be able to upgrade with only 30K incremental like in the past - seems there are multiple successful DPs in this thread the past 10 days.

However, being able to achieve what Post 137 said to upgrade with ZERO net cost, or being able to get 30K extra points, would become less and less likely the longer you wait to deal with it,

skimthetrees

OMG, finally got my current travel package cert converted properly. This has been a nightmare. For awhile now I have been trying to convert my QP88/NC5/135k to a QP91/NC5/105k and today after 1 hour 50 minutes on the phone I finally got it done. I made the mistake of converting early and agents converted me into the wrong NC package multiple times but eventually started telling me there was nothing more they could do to fix their errors. After much persistence, today, I finally got them to fix it.

History pre-8/18:
OC5 upgraded to OC8

Post 8/18:
Agent 1 converts OC8 to NC4 (wrong).
Supervisor converts NC4 to QP99/NC6/165k (wrong again).
Agent 2 converts NC6 to QP88/NC5/135k, says she can't do better than that. Still wrong on points value but at least I have the right category cert.
A few wasted calls and hours with low level agents trying to fix but agents are unwilling or unable to fix. At some point they started claiming no conversions allowed on an NC package.

Today: Converted my QP88/NC5/135k to a QP91/NC5/105k.
Called and got a Platinum Elite agent (Thank God because most of the non-platinum agents I've spoken with have not been very knowledgeable) who mostly understood my problem but claimed that she was only allowed to follow a company sanctioned conversion chart and my original package did not map to something that could be converted to a QP91. I requested a supervisor and she put in a call to one to check but with me having to use her as an intermediary to the supervisor (no direct contact with the supervisor). The supervisor took some time to review the convoluted history and the agent came back to tell me it was not possible to convert because I had an OC5 and that could not be converted to a QP91/NC6 at which point I realized that they had not found the upgrade of the OC5 to OC8 in the history. My online account history is missing some of the transactions in this travel package chain so I figured this is why they weren't making the connection from the OC5 to the OC8 but I do have email confirmations of all transactions in the chain and I pointed out to them that they had missed the OC5->OC8 upgrade and the date of the conversion at which point they started digging further and after a much longer hold the agent came back and said after reviewing "thousands of lines of history" they had concluded I was correct and they would convert the package for me with the caveat that I understood that no future changes would be allowed to this package - fine with me, just fix it.

The US agents seem to have been given the script that no changes are allowed to an NC TP cert. If you want to change an OC cert to an NC cert that is fine so long as you find an agent knowledgeable enough to do it but if you try to convert an NC to different NC with a US agent you will probably be told it is not allowed so going forward you probably will have one shot to convert your OC to NC so make sure they convert it to the NC you want the first time because you might be stuck with that NC. I mention US agents because I have read here that at least one person was able to make a NC to NC change with a non-US agent.

RedSun

Very nicely said. I wish I could get something good to report. But I do not want to spend many hours on the phone since my TPs are attached for travels next year.

You mentioned Post 137 (should be 124) several times. But the poster had not returned after that post. I'm not saying anything to discourage you, but it is just one DP and there is no follow-up from the poster.

Still wish all the good luck with those TPs.

geewhy

Is this for Marriott hotel or SPG hotel?

geewhy

I called Marriott Rewards a couple of times, both times was told TP can not be used for SPG hotels, even after 9/18!

Happy

I use Post 137 because it has both the quote of the original DP AND my comment on it.

The poster does not need to come back to give further more information. He had gotten what he wanted, while kind enough to update the community that things could be done. No need for him to prove to any skeptic here that this indeed is for real.

I dont need to upgrade, so his DP does not have impact to me, but it should be a positive DP to show YOU why people are calling instead of waiting, though you quickly dismiss it being a Lone DP.

It is just like Skimthetrees who posted how he dealt with the mess so others could learn A LOT on the process. Or like MasterGreek who gave a simple 3 Steps Template for others to follow when calling - indeed there are more than one poster said they followed these steps and got theirs certs taken care of.
These are the valuable contributions that really help others, versus the negative comments, including the "blame the victim" mentality, with the whole purpose to dissuade others trying to find a solution. I fail to see what is the motivation behind this.

You can be as skeptical as you can be, just like in the AMEX forum you would not believe AMEX targeted offers would bypass the lifetime restriction until others have corrected you multiple times with the facts. Heck, even mia the moderator pointed you to the posts with positive DPs. But you really should not dissuade others to try for a solution on their TPs.

Others who are willing to try would have gotten results themselves. How much efforts required, it is a luck of draw. Some feel it is worth it, some dont. However positive DPs are ALWAYS far more Welcome than NEGATIVE comments that do not contribute to help anyone.

All I can tell you is, among friends and self, we have gotten all our stuff taken care of, with enough courtesy/goodwill/bonus to compensate the frustration. As for time spent - that is what a speaker phone is for. Haven't you heard about multi-tasking? Having periodic robot announcement is not even qualified a "task". lol.

Jermyn

Still no confirmation of the partial NC7 code? I'm guessing QP103?
I tried calling on the weekend and spoke to a very sympathetic European agent.
She said she would have tried to take points to upgrade me from an OC9 to an NC7 but she didn't think NC7s existed.

She told me that the maximum that anybody will currently have is an NC6 as the NC7s don't exist in the system yet...

skimthetrees

Obviously they exist in the system already because Marriott is selling new Cat 7 travel packages. You probably do not want one of those because the price would be too high but one would think that they also must have NC7 partial packages to convert the old Ritz Tier 4-5 package certs to NC7 certs since Marriott themselves publicized that was what those certs would convert to. Perhaps you should ask the agent how they would convert your legacy Tier 4-5 cert into a usable NC7 cert? Once they can answer that question you will know the code to order an NC7 cert. If they can't answer that question you are wasting your time, HUCA. Someone at Marriott knows the answer.

EDIflyer

Really hoping SPG properties become available soon - not trying to open the fight on my OC6 cert yet given it looks like still only Marriott properties can be booked!

Yanhui Leung

RedSun

I'd admire you if you get more than what Marriott offers to everyone else. Otherwise, not impressed. Just repeated complaining....

RedSun

This is not true. NC7 existed or the agent can create one to attach to reservations.

vivrant

This worked for me. I was able to upgrade my OC8 950T to an NC6 QP99. I called the UK # @ +353 21 421 6400, was first transferred to a nice lady in Ireland who had to transfer me to Rewards and spoke with a nice chap who was able to do this without any issue. He just charged me the difference in points 30k.