Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Feb 22, 2019, 6:33 pm
#1471
Join Date: Dec 2017
Posts: 36
Just converted a P950 to QP99 this morning. Thanks for the help everyone. Followed the guideline on wiki and guided the process. The agent didn't have experience with it, but asked her supervisor to do it. Got an email confirmation about the cancel and new certificate with new expiration. However, I don't see the points deduction yet.
Feb 22, 2019, 9:14 pm
#1472
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Feb 23, 2019, 12:25 am
#1473
Join Date: Dec 2017
Posts: 36
Thanks for the reply. I checked your post and I understand that I need to call the UK number/call center in the wiki in order to "convert" my OC to a higher NC but I don't have international calling. I've been denied the "conversion" when I called the US numbers, where they specifically mention upgrade.
Feb 23, 2019, 1:28 am
#1474
Join Date: Jun 2018
Posts: 4
Extend for old travel package
Here is my DP:
- One of my old 7-night travel package C 1-5 expired and has been already extended once;
- I called customer service to extend it again and attached to a reservation in 2020 Jan;
- Seems they failed to do so and I called again;
- This time they delete my old once and assign me another once named Partial package - 7 nights Category 1-4 - 45000 points (Yes, 45000 point), and attached the new certificate to the reservation.
Feb 23, 2019, 1:41 am
#1475
Join Date: Aug 2013
Location: Vancouver
Posts: 159
I will try to "convert" my OC5 to an NC6... as per the wiki.
Feb 23, 2019, 3:59 am
#1476
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Thanks for the reply. I checked your post and I understand that I need to call the UK number/call center in the wiki in order to "convert" my OC to a higher NC but I don't have international calling. I've been denied the "conversion" when I called the US numbers, where they specifically mention upgrade.
(BTW, I think Skype costs 2 cents/min so might be worthwhile.)
Feb 23, 2019, 4:00 am
#1477
Join Date: Aug 2013
Location: Vancouver
Posts: 159
Just wanted to share my datapoint. I have a reservation in December for a New CAT 5. It's going up to a Cat 6 in two weeks. I called the UK office and asked to convert the certificate to be able to attach. Long wait... rep tried to attach the OC5. Came back and said he can't attach the certitficate because it will be expired... which is true... it expires in July... but that's not why it won't attach.
So I repeated "would it be possible to CONVERT the 830T certificate to a Category QP91, I'll pay the extra 60K to convert it.
LONG HOLD.
Rep came back online to confirm that I wanted to cancel and convert and TOLD ME that it would cost 60k more points... which I told him already. But hey, he's just confirming. Asked for my confirmation. I said... (with relief in my voice), Yes please, I have no issue with that! I thought it was all set now!
It seems that this rep was a little clueless and wasn't paying attention to what I was asking, but he then comes back and says I don't have enough points... as I only have 32k points. I told him... but I just had 242,000 points 1 hour ago!!! I realize what happened is that 210,000 points were posted to the reservation. So, I said that it looks like the points were added to the reservation... so those POINTS need to be removed from the reservation.
What i SHOULD have said is that the e-certificate needs to be removed... Anyhow, REP thought that cancelling the reservation would add the points back. I told him... I don't want to lose the dates, can't he just remove the points from the reservation. Well, he cancelled the reservation and then POOF... only 45,000 points are added back to the account.... not 210,000. So, now I'm MISSING 165,000 points! I said... WHOA! What happened?
Now I'm getting sick to my stomach thinking I've LOST 165,000 points... and I didn't even get an NC5 certificate out of it.
LONG HOLD.
He finally comes back and says he was able to do it... and I should see the points. I check out and it still says 77,000 points... it should be 182,000 + NC5 cert. I quickly checked the App... it's accurate... so I stop worrying.
At THAT point, the rep says... okay, so you just need to earn another 28,000 so we can attach the certificate... I'm thinking to myself... What is he talking about? Anyhow, I thank him for his time... I can SEE the new certticiate and I can see the points balance is at 182,000 points.... so I don't worry.
Hang-up, and call right back. I ask her to attach the certificate to the reservation. She says sure no problem... tells me it will be MAX 5 minutes, please hold. COmes back in 60 seconds... says it's done. I ask her to verify my points balance and she says it's 182,000. IN THE END, I got it done, but it wasn't easy... this thread helped. But I learned two valuable lessons...
1. if you think the rep doesn't really understand what you're saying... HUCA. It's not worth the anxiety and stress and TIME wasted.
2. Make sure you DO NOT have enough points to make the reservation with points. Make a dummy reservation you can cancel later. If you don't have enough points, the points won't be added to any reservation.
3. Try to focus on the certificates, not on a specific reservation.
4. DETACH, DETACH, DETACH... CANCEL and UPGRADE are your two STOP words.
THANK YOU THANK YOU THANK YOU to all of those doing the legwork on this. It's super helpful and one less thing to stress about.
So I repeated "would it be possible to CONVERT the 830T certificate to a Category QP91, I'll pay the extra 60K to convert it.
LONG HOLD.
Rep came back online to confirm that I wanted to cancel and convert and TOLD ME that it would cost 60k more points... which I told him already. But hey, he's just confirming. Asked for my confirmation. I said... (with relief in my voice), Yes please, I have no issue with that! I thought it was all set now!
It seems that this rep was a little clueless and wasn't paying attention to what I was asking, but he then comes back and says I don't have enough points... as I only have 32k points. I told him... but I just had 242,000 points 1 hour ago!!! I realize what happened is that 210,000 points were posted to the reservation. So, I said that it looks like the points were added to the reservation... so those POINTS need to be removed from the reservation.
What i SHOULD have said is that the e-certificate needs to be removed... Anyhow, REP thought that cancelling the reservation would add the points back. I told him... I don't want to lose the dates, can't he just remove the points from the reservation. Well, he cancelled the reservation and then POOF... only 45,000 points are added back to the account.... not 210,000. So, now I'm MISSING 165,000 points! I said... WHOA! What happened?
Now I'm getting sick to my stomach thinking I've LOST 165,000 points... and I didn't even get an NC5 certificate out of it.
LONG HOLD.
He finally comes back and says he was able to do it... and I should see the points. I check out and it still says 77,000 points... it should be 182,000 + NC5 cert. I quickly checked the App... it's accurate... so I stop worrying.
At THAT point, the rep says... okay, so you just need to earn another 28,000 so we can attach the certificate... I'm thinking to myself... What is he talking about? Anyhow, I thank him for his time... I can SEE the new certticiate and I can see the points balance is at 182,000 points.... so I don't worry.
Hang-up, and call right back. I ask her to attach the certificate to the reservation. She says sure no problem... tells me it will be MAX 5 minutes, please hold. COmes back in 60 seconds... says it's done. I ask her to verify my points balance and she says it's 182,000. IN THE END, I got it done, but it wasn't easy... this thread helped. But I learned two valuable lessons...
1. if you think the rep doesn't really understand what you're saying... HUCA. It's not worth the anxiety and stress and TIME wasted.
2. Make sure you DO NOT have enough points to make the reservation with points. Make a dummy reservation you can cancel later. If you don't have enough points, the points won't be added to any reservation.
3. Try to focus on the certificates, not on a specific reservation.
4. DETACH, DETACH, DETACH... CANCEL and UPGRADE are your two STOP words.
THANK YOU THANK YOU THANK YOU to all of those doing the legwork on this. It's super helpful and one less thing to stress about.
Last edited by bluemeansgo; Feb 23, 2019 at 4:06 am
Feb 23, 2019, 6:11 am
#1478
Join Date: Jun 2018
Posts: 4
Just wanted to share my datapoint. I have a reservation in December for a New CAT 5. It's going up to a Cat 6 in two weeks. I called the UK office and asked to convert the certificate to be able to attach. Long wait... rep tried to attach the OC5. Came back and said he can't attach the certitficate because it will be expired... which is true... it expires in July... but that's not why it won't attach.
So I repeated "would it be possible to CONVERT the 830T certificate to a Category QP91, I'll pay the extra 60K to convert it.
LONG HOLD.
Rep came back online to confirm that I wanted to cancel and convert and TOLD ME that it would cost 60k more points... which I told him already. But hey, he's just confirming. Asked for my confirmation. I said... (with relief in my voice), Yes please, I have no issue with that! I thought it was all set now!
It seems that this rep was a little clueless and wasn't paying attention to what I was asking, but he then comes back and says I don't have enough points... as I only have 32k points. I told him... but I just had 242,000 points 1 hour ago!!! I realize what happened is that 210,000 points were posted to the reservation. So, I said that it looks like the points were added to the reservation... so those POINTS need to be removed from the reservation.
What i SHOULD have said is that the e-certificate needs to be removed... Anyhow, REP thought that cancelling the reservation would add the points back. I told him... I don't want to lose the dates, can't he just remove the points from the reservation. Well, he cancelled the reservation and then POOF... only 45,000 points are added back to the account.... not 210,000. So, now I'm MISSING 165,000 points! I said... WHOA! What happened?
Now I'm getting sick to my stomach thinking I've LOST 165,000 points... and I didn't even get an NC5 certificate out of it.
LONG HOLD.
He finally comes back and says he was able to do it... and I should see the points. I check out and it still says 77,000 points... it should be 182,000 + NC5 cert. I quickly checked the App... it's accurate... so I stop worrying.
At THAT point, the rep says... okay, so you just need to earn another 28,000 so we can attach the certificate... I'm thinking to myself... What is he talking about? Anyhow, I thank him for his time... I can SEE the new certticiate and I can see the points balance is at 182,000 points.... so I don't worry.
Hang-up, and call right back. I ask her to attach the certificate to the reservation. She says sure no problem... tells me it will be MAX 5 minutes, please hold. COmes back in 60 seconds... says it's done. I ask her to verify my points balance and she says it's 182,000. IN THE END, I got it done, but it wasn't easy... this thread helped. But I learned two valuable lessons...
1. if you think the rep doesn't really understand what you're saying... HUCA. It's not worth the anxiety and stress and TIME wasted.
2. Make sure you DO NOT have enough points to make the reservation with points. Make a dummy reservation you can cancel later. If you don't have enough points, the points won't be added to any reservation.
3. Try to focus on the certificates, not on a specific reservation.
4. DETACH, DETACH, DETACH... CANCEL and UPGRADE are your two STOP words.
THANK YOU THANK YOU THANK YOU to all of those doing the legwork on this. It's super helpful and one less thing to stress about.
So I repeated "would it be possible to CONVERT the 830T certificate to a Category QP91, I'll pay the extra 60K to convert it.
LONG HOLD.
Rep came back online to confirm that I wanted to cancel and convert and TOLD ME that it would cost 60k more points... which I told him already. But hey, he's just confirming. Asked for my confirmation. I said... (with relief in my voice), Yes please, I have no issue with that! I thought it was all set now!
It seems that this rep was a little clueless and wasn't paying attention to what I was asking, but he then comes back and says I don't have enough points... as I only have 32k points. I told him... but I just had 242,000 points 1 hour ago!!! I realize what happened is that 210,000 points were posted to the reservation. So, I said that it looks like the points were added to the reservation... so those POINTS need to be removed from the reservation.
What i SHOULD have said is that the e-certificate needs to be removed... Anyhow, REP thought that cancelling the reservation would add the points back. I told him... I don't want to lose the dates, can't he just remove the points from the reservation. Well, he cancelled the reservation and then POOF... only 45,000 points are added back to the account.... not 210,000. So, now I'm MISSING 165,000 points! I said... WHOA! What happened?
Now I'm getting sick to my stomach thinking I've LOST 165,000 points... and I didn't even get an NC5 certificate out of it.
LONG HOLD.
He finally comes back and says he was able to do it... and I should see the points. I check out and it still says 77,000 points... it should be 182,000 + NC5 cert. I quickly checked the App... it's accurate... so I stop worrying.
At THAT point, the rep says... okay, so you just need to earn another 28,000 so we can attach the certificate... I'm thinking to myself... What is he talking about? Anyhow, I thank him for his time... I can SEE the new certticiate and I can see the points balance is at 182,000 points.... so I don't worry.
Hang-up, and call right back. I ask her to attach the certificate to the reservation. She says sure no problem... tells me it will be MAX 5 minutes, please hold. COmes back in 60 seconds... says it's done. I ask her to verify my points balance and she says it's 182,000. IN THE END, I got it done, but it wasn't easy... this thread helped. But I learned two valuable lessons...
1. if you think the rep doesn't really understand what you're saying... HUCA. It's not worth the anxiety and stress and TIME wasted.
2. Make sure you DO NOT have enough points to make the reservation with points. Make a dummy reservation you can cancel later. If you don't have enough points, the points won't be added to any reservation.
3. Try to focus on the certificates, not on a specific reservation.
4. DETACH, DETACH, DETACH... CANCEL and UPGRADE are your two STOP words.
THANK YOU THANK YOU THANK YOU to all of those doing the legwork on this. It's super helpful and one less thing to stress about.
Feb 23, 2019, 9:54 am
#1479
Join Date: Mar 2014
Posts: 546
Just wanted to share my datapoint. I have a reservation in December for a New CAT 5. It's going up to a Cat 6 in two weeks. I called the UK office and asked to convert the certificate to be able to attach. Long wait... rep tried to attach the OC5. Came back and said he can't attach the certitficate because it will be expired... which is true... it expires in July... but that's not why it won't attach.
So I repeated "would it be possible to CONVERT the 830T certificate to a Category QP91, I'll pay the extra 60K to convert it.
LONG HOLD.
Rep came back online to confirm that I wanted to cancel and convert and TOLD ME that it would cost 60k more points... which I told him already. But hey, he's just confirming. Asked for my confirmation. I said... (with relief in my voice), Yes please, I have no issue with that! I thought it was all set now!
It seems that this rep was a little clueless and wasn't paying attention to what I was asking, but he then comes back and says I don't have enough points... as I only have 32k points. I told him... but I just had 242,000 points 1 hour ago!!! I realize what happened is that 210,000 points were posted to the reservation. So, I said that it looks like the points were added to the reservation... so those POINTS need to be removed from the reservation.
What i SHOULD have said is that the e-certificate needs to be removed... Anyhow, REP thought that cancelling the reservation would add the points back. I told him... I don't want to lose the dates, can't he just remove the points from the reservation. Well, he cancelled the reservation and then POOF... only 45,000 points are added back to the account.... not 210,000. So, now I'm MISSING 165,000 points! I said... WHOA! What happened?
Now I'm getting sick to my stomach thinking I've LOST 165,000 points... and I didn't even get an NC5 certificate out of it.
LONG HOLD.
He finally comes back and says he was able to do it... and I should see the points. I check out and it still says 77,000 points... it should be 182,000 + NC5 cert. I quickly checked the App... it's accurate... so I stop worrying.
At THAT point, the rep says... okay, so you just need to earn another 28,000 so we can attach the certificate... I'm thinking to myself... What is he talking about? Anyhow, I thank him for his time... I can SEE the new certticiate and I can see the points balance is at 182,000 points.... so I don't worry.
Hang-up, and call right back. I ask her to attach the certificate to the reservation. She says sure no problem... tells me it will be MAX 5 minutes, please hold. COmes back in 60 seconds... says it's done. I ask her to verify my points balance and she says it's 182,000. IN THE END, I got it done, but it wasn't easy... this thread helped. But I learned two valuable lessons...
1. if you think the rep doesn't really understand what you're saying... HUCA. It's not worth the anxiety and stress and TIME wasted.
2. Make sure you DO NOT have enough points to make the reservation with points. Make a dummy reservation you can cancel later. If you don't have enough points, the points won't be added to any reservation.
3. Try to focus on the certificates, not on a specific reservation.
4. DETACH, DETACH, DETACH... CANCEL and UPGRADE are your two STOP words.
THANK YOU THANK YOU THANK YOU to all of those doing the legwork on this. It's super helpful and one less thing to stress about.
So I repeated "would it be possible to CONVERT the 830T certificate to a Category QP91, I'll pay the extra 60K to convert it.
LONG HOLD.
Rep came back online to confirm that I wanted to cancel and convert and TOLD ME that it would cost 60k more points... which I told him already. But hey, he's just confirming. Asked for my confirmation. I said... (with relief in my voice), Yes please, I have no issue with that! I thought it was all set now!
It seems that this rep was a little clueless and wasn't paying attention to what I was asking, but he then comes back and says I don't have enough points... as I only have 32k points. I told him... but I just had 242,000 points 1 hour ago!!! I realize what happened is that 210,000 points were posted to the reservation. So, I said that it looks like the points were added to the reservation... so those POINTS need to be removed from the reservation.
What i SHOULD have said is that the e-certificate needs to be removed... Anyhow, REP thought that cancelling the reservation would add the points back. I told him... I don't want to lose the dates, can't he just remove the points from the reservation. Well, he cancelled the reservation and then POOF... only 45,000 points are added back to the account.... not 210,000. So, now I'm MISSING 165,000 points! I said... WHOA! What happened?
Now I'm getting sick to my stomach thinking I've LOST 165,000 points... and I didn't even get an NC5 certificate out of it.
LONG HOLD.
He finally comes back and says he was able to do it... and I should see the points. I check out and it still says 77,000 points... it should be 182,000 + NC5 cert. I quickly checked the App... it's accurate... so I stop worrying.
At THAT point, the rep says... okay, so you just need to earn another 28,000 so we can attach the certificate... I'm thinking to myself... What is he talking about? Anyhow, I thank him for his time... I can SEE the new certticiate and I can see the points balance is at 182,000 points.... so I don't worry.
Hang-up, and call right back. I ask her to attach the certificate to the reservation. She says sure no problem... tells me it will be MAX 5 minutes, please hold. COmes back in 60 seconds... says it's done. I ask her to verify my points balance and she says it's 182,000. IN THE END, I got it done, but it wasn't easy... this thread helped. But I learned two valuable lessons...
1. if you think the rep doesn't really understand what you're saying... HUCA. It's not worth the anxiety and stress and TIME wasted.
2. Make sure you DO NOT have enough points to make the reservation with points. Make a dummy reservation you can cancel later. If you don't have enough points, the points won't be added to any reservation.
3. Try to focus on the certificates, not on a specific reservation.
4. DETACH, DETACH, DETACH... CANCEL and UPGRADE are your two STOP words.
THANK YOU THANK YOU THANK YOU to all of those doing the legwork on this. It's super helpful and one less thing to stress about.
Feb 23, 2019, 10:26 am
#1480
Join Date: Aug 2013
Location: Vancouver
Posts: 159
I do have a related question, though. If I need to change the dates ( before the hotel goes up ), what's the procedure in that case?
I assume:
1) Detach the NC5 Certificate
2) Change the hotel dates
3) Re-attach the Certificate
Or... even better
1) Make a second reservation ( assuming availability is okay )
2) Ask Rep to move certificate from one stay to the other
Feb 23, 2019, 10:42 am
#1481
Join Date: Mar 2014
Posts: 546
I had agent screwed up this simple procedure last year. She cancelled my reservation AND the certificate (AND not even returning the point value of the certificate to my account). She then took another certificate from my account and attached to the new reservation. I lost a TP certficate as a result and it took more than 2 months to resolve the issue.
Feb 23, 2019, 1:10 pm
#1482
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
Yes! In this case it was a happy ending... except for my wife wondering why I was up at 3am on the phone. lol. All is well that ends well, though.
I do have a related question, though. If I need to change the dates ( before the hotel goes up ), what's the procedure in that case?
I assume:
1) Detach the NC5 Certificate
2) Change the hotel dates
3) Re-attach the Certificate
Or... even better
1) Make a second reservation ( assuming availability is okay )
2) Ask Rep to move certificate from one stay to the other
I do have a related question, though. If I need to change the dates ( before the hotel goes up ), what's the procedure in that case?
I assume:
1) Detach the NC5 Certificate
2) Change the hotel dates
3) Re-attach the Certificate
Or... even better
1) Make a second reservation ( assuming availability is okay )
2) Ask Rep to move certificate from one stay to the other
There is no such thing of "move the cert" - they detach the cert and then reapply the cert.
You have already learned - the cert should be DETACHED first, so you eliminate the chance allowing the rep messes up your cert.
Always make a CLEAN BREAK between the Cert and the existing reservation.
ONLY after that, then you touch the original reservation whether change the dates online yourself or have the agent do it BEFORE you attach the cert back again.
Feb 25, 2019, 2:15 am
#1483
Join Date: Dec 2017
Posts: 36
In my efforts of HUCAing the UK line to "convert" (upgrade) my certificate, they ended up converting my OC6 to a NC4. However, it seems they gave me an additional 30k points somehow. I understand that OC6 -> NC4 would result in a 30k refund, but I received 60k points + the converted NC4 certificate. Although I wasn't able to upgrade the certificate, I'll take the extra 30k points as a consolation prize.
Feb 25, 2019, 5:06 am
#1484
Join Date: Jan 2017
Location: PHX, ICN
Programs: OZ Diamond Plus, Marriott Gold
Posts: 502
Data point. 2 certs, old Cat 5 and old Cat 6, in wife's account.
After months of planning, I called (US #) tonight to convert an old 1-5 to new 1-4, and then attach to a Cat 4 reservation I had just made (with too few points). Rep answered, said she didn't see cert in account and put me on hold. I say OK, but 2 seconds later I can foresee the worst case scenario. Sure enough, ten minutes later she returned to say she has converted my old cert and good news: my wife has an extra 30K points in the account because it was an old Cat 6. So without customer input she picked a cert, converted and attached. I had to tell her that, no, she needs to wait until the customer tells her what is needed, because she picked the wrong certificate. I ask if there's any way to "reconvert" to the old code number, and also say I am certain that it can't be done. She apologizes and puts me on hold again...then comes back to say that she has successfully converted the OTHER certificate as well. I now have no chance of upgrading the old Cat 6 (and surprising my wife with the Sydney Harbor View next year), a second certificate that has an expiration date 4 months sooner than I was planning, and a rage headache. Mad at myself and mad at the rep, though I kept my cool and explained to her that shes going to get a LOT of calls in the next few months about these certificates, and she needs to listen instead of just assuming she knows best.
Don't let them put you on hold for any reason. They will undoubtedly screw it up. walk them through every step. Don't get Bonvoyed.
After months of planning, I called (US #) tonight to convert an old 1-5 to new 1-4, and then attach to a Cat 4 reservation I had just made (with too few points). Rep answered, said she didn't see cert in account and put me on hold. I say OK, but 2 seconds later I can foresee the worst case scenario. Sure enough, ten minutes later she returned to say she has converted my old cert and good news: my wife has an extra 30K points in the account because it was an old Cat 6. So without customer input she picked a cert, converted and attached. I had to tell her that, no, she needs to wait until the customer tells her what is needed, because she picked the wrong certificate. I ask if there's any way to "reconvert" to the old code number, and also say I am certain that it can't be done. She apologizes and puts me on hold again...then comes back to say that she has successfully converted the OTHER certificate as well. I now have no chance of upgrading the old Cat 6 (and surprising my wife with the Sydney Harbor View next year), a second certificate that has an expiration date 4 months sooner than I was planning, and a rage headache. Mad at myself and mad at the rep, though I kept my cool and explained to her that shes going to get a LOT of calls in the next few months about these certificates, and she needs to listen instead of just assuming she knows best.
Don't let them put you on hold for any reason. They will undoubtedly screw it up. walk them through every step. Don't get Bonvoyed.
Last edited by SightseeMC; Feb 25, 2019 at 6:24 am