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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Apr 9, 19, 8:31 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: margarita girl
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP61
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Jan 31, 19, 11:53 am
  #1291  
 
Join Date: Mar 2014
Posts: 382
Originally Posted by coljung View Post
My DP.

I had 2 cat-7 5n packages pre merge.

Around October I called to convert them. After conversion they showed up on my account as 'Partial Package - 5 nights category, 45k points'.

I know they were both new cat-5. I had a redemption in mind for a cat-6, so i called a few times until I was able to upgrade one. It cost me 90k extra points, as a new cat-6 reads: 135k points. So i paid for the difference.

I was then able to attach said certificate to a cat-6 hotel without issues.
Didn't you get ripped off? The cost differential is 15k per night between new cat-6 and cat-5 hotels. So the cost differential for 5 nights should be 15k x 4 or 60k (the fifth night is always free).
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Old Jan 31, 19, 1:13 pm
  #1292  
 
Join Date: Jun 2006
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Originally Posted by sfducati View Post
I'm in a bit of conundrum. I had a 7 night cat 1-5 TP, which was expiring Nov'18. I had called end of Sep to extend the validity and was informed by the agent that she couldn't do it at that point of time due to ongoing merger(IT issues?), but more importantly the cert would automatically be converted and extended by another year once the merger was complete.
So, I called this past Friday to attach it to a reservation and the agent said my original cert had expired and she couldn't extended it. I waited for an hour to be connected to a supervisor, but then had to hang up.
Planning to call back on Monday but thought I'll pick on the collective wisdom of FT here - am I SOL?
An update on my situation: I followed @buschoi's advice in post#1259. After few emails back and forth, I was asked to asked to call in to log a "customer service file" to reinstate the certificate, which would then get reviewed/approved by management.
When I called this morning, I lucked out and got connected to a very competent rep(she seemed to be from the SPG side), who instead of logging the request, decided to work on it and escalate it to her supervisor who was able to reinstate my certificate
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Old Jan 31, 19, 6:20 pm
  #1293  
 
Join Date: Jun 2001
Location: San Jose, Ca HH Diamond, UA 1K
Posts: 477
It seems like at least some people are reporting being able to "upgrade" the category when you convert from the old certificate to a new one. I am going to give it a try at least, but want to make sure i have code correct. I have a old 5 night Cat 1-5 certificate, and I would ideally like to use it for a category 6 hotel. I believe should tell the agent i want to convert a 530T certificate to a QP61.

Does that sound correct?
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Old Jan 31, 19, 8:24 pm
  #1294  
 
Join Date: Oct 2016
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Originally Posted by tth6133 View Post
Didn't you get ripped off? The cost differential is 15k per night between new cat-6 and cat-5 hotels. So the cost differential for 5 nights should be 15k x 4 or 60k (the fifth night is always free).
Actually a cat-5 shows as partial 45k because that is the money you get back if want a 'refund'. For cat-6 it is 135k.

So to do the upgrade, the agent had to basically refund the 45k and pay 135 to get the next cat.

Doing the math yes, difference in theory is 60k, but the system made the upgrade that way.

At the end I had a redemption in mind for a cat-6 and i had no certificate. So i see it as instead of expending 200k, i spent 90k.
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Old Feb 3, 19, 11:34 am
  #1295  
 
Join Date: Aug 2014
Programs: Southwest CP, Hyatt Diamond, Hilton Diamond
Posts: 694
Has anyone successfully upgraded from OC9 to NC7 at conversion yet? Toying with the idea if I find the right hotel I want to do it at, but don't want to run further down this rabbit hole if it's not going to be possible.
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Old Feb 3, 19, 8:16 pm
  #1296  
 
Join Date: Jul 2014
Programs: Hyatt Diamond, southwest A List Preferred, American Platinum
Posts: 166
I tried to convert my OC9 to a NC7 just a few weeks ago. Talked to 5 different people. Two of them were supervisors an all said no way. Some people in this thread have had success, but that was earlier in this changeover process and I don't think all of the agents had been properly trained. Hope you have success.
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Old Feb 4, 19, 6:43 am
  #1297  
 
Join Date: Jun 2013
Posts: 28
Originally Posted by joey965 View Post
I tried to convert my OC9 to a NC7 just a few weeks ago. Talked to 5 different people. Two of them were supervisors an all said no way. Some people in this thread have had success, but that was earlier in this changeover process and I don't think all of the agents had been properly trained. Hope you have success.
I just got off my 5th call with Marriott and was unable to convert my OC5 to a NC5. Its not looking so easy to find a rep willing to do this anymore. I also tried sending a message to Marriott through the website but had no luck there either.
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Old Feb 4, 19, 8:38 am
  #1298  
 
Join Date: Apr 2011
Posts: 118
Originally Posted by Quinnjamin View Post
I just got off my 5th call with Marriott and was unable to convert my OC5 to a NC5. Its not looking so easy to find a rep willing to do this anymore. I also tried sending a message to Marriott through the website but had no luck there either.
Forgive me, I'm just now hopping into this conversation because I had a question about my own cert, but this caught my eye. Do you mean you had an original category 1-5 and others have been able to convert them to new category 1-5 certificates?? I thought they were all to become 1-4s??

I have an OC5 attached to a reservation in July 2019 (when the cert expires as well). I would like to change that reservation. Am I understanding the process correctly that I can ask them to detach the cert, cancel the reservation, and then attach the cert to a new reservation? Ideally, I think I'd like to just extend the expiration date another year to be used elsewhere because we'd rather book another hotel brand for this trip (unless there is a way to convert this to a NC5?? without extra points?). If they still allow extending, what would be the best way to accomplish?
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Old Feb 4, 19, 1:10 pm
  #1299  
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Originally Posted by jperiod View Post
Forgive me, I'm just now hopping into this conversation because I had a question about my own cert, but this caught my eye. Do you mean you had an original category 1-5 and others have been able to convert them to new category 1-5 certificates?? I thought they were all to become 1-4s??

I have an OC5 attached to a reservation in July 2019 (when the cert expires as well). I would like to change that reservation. Am I understanding the process correctly that I can ask them to detach the cert, cancel the reservation, and then attach the cert to a new reservation? Ideally, I think I'd like to just extend the expiration date another year to be used elsewhere because we'd rather book another hotel brand for this trip (unless there is a way to convert this to a NC5?? without extra points?). If they still allow extending, what would be the best way to accomplish?
It is not a free conversion - it is an upgrade with additional 60k pts IF one can find an agent to do so. Using the word "Convert" has least resistance versus using the word "Upgrade" which would almost certainly meet a firm NO.

What you are asking for, the information have been repeated many many many times in this thread, with no shortage of actual examples.

Since you said you have not followed the thread, you really should READ both the Wiki and 10 pages back to get yourself familiarized with what has been going on, what can be done, if approach it TACTFULLY. There are enough real life examples on successes and failures so you can learn from others' experiences.
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Old Feb 4, 19, 2:54 pm
  #1300  
 
Join Date: Apr 2011
Posts: 118
Originally Posted by Happy View Post
It is not a free conversion - it is an upgrade with additional 60k pts IF one can find an agent to do so. Using the word "Convert" has least resistance versus using the word "Upgrade" which would almost certainly meet a firm NO.

What you are asking for, the information have been repeated many many many times in this thread, with no shortage of actual examples.

Since you said you have not followed the thread, you really should READ both the Wiki and 10 pages back to get yourself familiarized with what has been going on, what can be done, if approach it TACTFULLY. There are enough real life examples on successes and failures so you can learn from others' experiences.
I apologize. I read the wiki prior to asking. There was no mention of needing to use the word "convert" in place of "upgrade," nor was there mention specifically that old certificates, already attached to reservations, could be extended without some sort of upgrade or reattachment to an existing reservation. I searched the thread for the word "extend," and read multiple posts which is how I gathered the certificate might need to be unattached before changing my reservation. And while I read the last 2-3 pages, alas I didn't read the last 10. I didn't realize that was a prerequisite before posting, especially after attempting to do some due diligence.

Anyway, from the research I did, I noted the process in my post, and was just hoping for someone to confirm that I had understood correctly before I started the process. Perhaps someone else will be happier (pun intended) to do so.
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Old Feb 4, 19, 3:44 pm
  #1301  
 
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl., Accor-Plat., Former FPC-Plat.
Posts: 575
Originally Posted by jperiod View Post
I apologize. I read the wiki prior to asking. There was no mention of needing to use the word "convert" in place of "upgrade," nor was there mention specifically that old certificates, already attached to reservations, could be extended without some sort of upgrade or reattachment to an existing reservation. I searched the thread for the word "extend," and read multiple posts which is how I gathered the certificate might need to be unattached before changing my reservation. And while I read the last 2-3 pages, alas I didn't read the last 10. I didn't realize that was a prerequisite before posting, especially after attempting to do some due diligence.

Anyway, from the research I did, I noted the process in my post, and was just hoping for someone to confirm that I had understood correctly before I started the process. Perhaps someone else will be happier (pun intended) to do so.
Happy has answered numerous questions and has been very generous with her time, but is apparently becoming frustrated with posters asking similar questions every couple of days.

Quick answer: Look at the numbers in the Wiki for the liquidation values. Those values will tell you what the conversion values would be IF you could achieve your goal. In your example, an old 1-5 certificate has a cancellation value of 45K and a new category 1-5 has a value of 105K. Therefore, it would cost 60K to make the change you are hoping for. Generally, the conversion will extend the expiration of your award to one year from the date of the change.

Detach before make any changes to a reservation.
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Old Feb 4, 19, 4:12 pm
  #1302  
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Originally Posted by jperiod View Post
I apologize. I read the wiki prior to asking. There was no mention of needing to use the word "convert" in place of "upgrade," nor was there mention specifically that old certificates, already attached to reservations, could be extended without some sort of upgrade or reattachment to an existing reservation. I searched the thread for the word "extend," and read multiple posts which is how I gathered the certificate might need to be unattached before changing my reservation. And while I read the last 2-3 pages, alas I didn't read the last 10. I didn't realize that was a prerequisite before posting, especially after attempting to do some due diligence.

Anyway, from the research I did, I noted the process in my post, and was just hoping for someone to confirm that I had understood correctly before I started the process. Perhaps someone else will be happier (pun intended) to do so.
A mere 5 days ago on Jan 30, Post 1271 has explained why using the phrase of "Upgrade" can meet with stonewall while a "Conversion" can open doors if one is tactful and persistent, i.e. HUCA a few times to the right office.
On the same date Jan 30, Post 1273 posted DETAILS of the latest successful case.

All you need is to read back the past week's posts even if you dont care to follow the ongoing development and just decide to jump in when you feel the need - research means one reads what the DPs others have posted and glean useful information from it.

Wiki is maintained by volunteers, offers a frame work with the needed references on the category's destination codes - this has been proven extremely useful to "lead" the agents in finding the right category to convert / upgrade. I am sure you know that the Old Category 6 has been downgraded to only exchange to New Category 4 like the Old Category 1 to 5 - but the codes denote the different value for OC6 and for OC5. Same for the OC8 and OC7. Knowing the "partial value" of each OC helps one to determine how many extra points needed to upgrade. Those valuable information are collected from numerous people's real life DPs since last August, now has become an organized table in the Wiki.
Yet, that does not mean the Marriott agents would do exactly what supposedly to be - anyone who has read this thread would know that it is much more depending on the "Art of Coaxing" and a large factor of being lucky, to achieve what one would hope for.
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Old Feb 4, 19, 10:33 pm
  #1303  
 
Join Date: Apr 2011
Posts: 118
Thank you both. I'm sorry I was unclear. I didn't research about upgrades, I researched extensions. I just happened to read that one snippet I quoted and thought I'd ask while I was trying to ask my real question about the process of changing reservations and extending certificates (without upgrading). I tried to be apologetic and lead with "forgive me," but I didn't realize it would cause such distress.
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Old Feb 5, 19, 12:12 am
  #1304  
 
Join Date: May 2012
Posts: 2
Sorry if this was asked before but I tried to see past posts and didn't see it. I know it is possible to use extra points to upgrade when you convert OC5 to NCx. Today I made a rookie mistake and used the word "upgrade" and the agent told me that I needed 120k go upgrade from OC5 to NC5. I didn't take the offer but accept the free OC5 to NC4, which was probably a mistake.
My question is: is it possible to use 60k points to convert/upgrade my NC4 to NC5? Is this opportunity only available when you convert OC to NC? I tried a few different agents to get NC4 to NC5 but with no luck.
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Old Feb 5, 19, 8:49 am
  #1305  
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Originally Posted by margarita girl View Post
UPGRADE will almost guarantee you a denial. Many posters have been saying you need to ask to CONVERT your cert from XXX to XXX. See the codes in the wiki as well as a potential script. (FYI, I have not upgraded/converted any certs. I just read the thread.)
I asked if I could add points to the certificate to raise the level.

Originally Posted by potm View Post
When you say you were calling to extend, do you mean convert an old cert to a new cert to get a fresh 1 year?
A big question for me now is whether they'll let us extend the expiry of a new cert for a year like they use to with the old certs.
Yes I have a old cert cat 1-5 expiring this month. I asked about my options. I could get a refund of 45k points or I could have extended my certificate for one year with the caveat being it would expire one year from the date of the call which was 1/30/19. He suggested I might want to wait until closer to the expiration date to extend the certificate so I would have closer to a full year.
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Last edited by kklems; Feb 5, 19 at 8:58 am
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