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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Aug 6, 19, 12:38 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: silverforumsurf
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Jan 4, 19, 8:46 am
  #1126  
 
Join Date: Mar 2004
Location: atl, ga, us
Posts: 168
Does anyone know whether if you attached your certificate to a reservation before the merger you can can extend it for another year now (and change hotels within the same category)?

Thanks and sorry of this has been answered.

Last edited by trey; Jan 4, 19 at 8:58 am
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Old Jan 4, 19, 12:22 pm
  #1127  
 
Join Date: Mar 2009
Location: SNA
Programs: M/R LT/TIT
Posts: 370
Originally Posted by constar View Post
Do you happen to know the points pricing or where a table is published?
I found this in the WIKI


If you want to purchase the new 5 night travel packages then they are as follows:
5 night cat. 1-4 = 813T (25K MR points) costs 270K MR points (for 100K Airmiles)
5 night cat 5= 833T (35K MR points) costs 310K MR points (for 100K Airmiles)
5 night cat 6= 853T( 50K MR points) costs 390K MR points (for 100K Airmiles)
5 night cat 7=873T (60K MR points) costs 450K MR points (for 100K Airmiles)
5 night Cat 8- 890T(85K MR points) costs 560 MR points (for 100K Airmiles)
Note: for 50KAirmiles the costs would be 195MR (for cat 4), 255MR (for cat 5), 315MR (for cat 6), 355MR (for cat 7) and 475MR (for cat 8)
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Old Jan 4, 19, 7:26 pm
  #1128  
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Join Date: Jul 2003
Location: Florida
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Originally Posted by farnorthtrader View Post
There was some chatter last week about the hotel portion no longer being refundable. Has anyone had any success refunding or conversely, been unable to refund an old travel package hotel cert?
Originally Posted by nexusCFX View Post
You can still do it. I was even able to refund a NC6 by complaining that I wasn't informed of the policy change when I chose to convert, and that is a clear cut policy says "no" case. The technical ability is entirely there, but finding the right CSR is key.
It so happened that a friend just canceled an OC5 today by calling the 801 number. Without any need to lead in, rep knew the code and did the refunding within 2 min. After finished it, rep told the friend his new account balance. Friend also saw it from his end.

So to refund an OC should have no problem Basically it is to Marriott's advantage when you cancel an OC due to the cost of hotel stay definitely is much higher than the value refunded (the bulk of course went to the miles transferred).

Refund of NC might not be as straight forward due to the explicit words in the new Travel Package T&Cs.
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Old Jan 5, 19, 12:38 pm
  #1129  
 
Join Date: Nov 2018
Posts: 3
What is the UK number members are calling? I've read many posts and can't find it.
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Old Jan 5, 19, 3:02 pm
  #1130  
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Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, AA EXP, SPG P100, Marriott Plat, Fairmont Plat
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Originally Posted by ymcarthur View Post
What is the UK number members are calling? I've read many posts and can't find it.
I posted it in the wiki for easy retrieval. Scroll to the bottom.
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Old Jan 5, 19, 4:05 pm
  #1131  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,164
Is the consensus for a smooth booking is to make a points advance reservation and subsequently call to convert OC to NC and have it attached? Would there be another email confirmation once it's attached? TIA
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Old Jan 5, 19, 4:23 pm
  #1132  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,164
Originally Posted by kkl View Post
anyone managed to apply/upgrade certs to new cat 7? Looking to apply to RC Tokyo cat 7. Used to be no problem with a Tier5 cert, but with the new changes not sure how would that work?
Any luck with this?
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Old Jan 5, 19, 4:58 pm
  #1133  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,164
Originally Posted by frudd38 View Post
Is the consensus for a smooth booking is to make a points advance reservation and subsequently call to convert OC to NC and have it attached? Would there be another email confirmation once it's attached? TIA
So I made a points advance reservation (new cat 5) and it's displaying "Great! You’ve earned all the points you need. Deduct your points now for your stay, or we’ll automatically take care of this for you 15 days prior to your arrival."

Does the system think my existing OC7 (not yet converted to NC5) is enough points for the reservation? I definitely don't enough have points at the moment, so afraid to even click proceed to see what happens (incase it charges me for the remaining points needed)

And nowhere does it say e-certificate needed like it normally does..

Last edited by frudd38; Jan 5, 19 at 5:06 pm
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Old Jan 5, 19, 8:00 pm
  #1134  
 
Join Date: Dec 2015
Posts: 53
Originally Posted by frudd38 View Post
So I made a points advance reservation (new cat 5) and it's displaying "Great! You’ve earned all the points you need. Deduct your points now for your stay, or we’ll automatically take care of this for you 15 days prior to your arrival."

Does the system think my existing OC7 (not yet converted to NC5) is enough points for the reservation? I definitely don't enough have points at the moment, so afraid to even click proceed to see what happens (incase it charges me for the remaining points needed)

And nowhere does it say e-certificate needed like it normally does..
That link to " Deduct your points now ", just takes me to a Terms page.
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Old Jan 5, 19, 8:15 pm
  #1135  
kkl
 
Join Date: Feb 2010
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Originally Posted by frudd38 View Post
Any luck with this?
have not tried yet
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Old Jan 6, 19, 1:23 am
  #1136  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
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Originally Posted by frudd38 View Post
Is the consensus for a smooth booking is to make a points advance reservation and subsequently call to convert OC to NC and have it attached? Would there be another email confirmation once it's attached? TIA
Yes. Always better IMO to refer agents to a specific booking done as to your requirements, instead of getting them to book it over the phone.

I'm not sure whether you'll receive a further email, but you can always check "My Trips" later to be sure that an award certificate is properly attached.
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Old Jan 6, 19, 6:29 am
  #1137  
 
Join Date: Jun 2005
Location: UK
Programs: BD/BA G, VS G, SQ S, Hilton Honors D, IHG S/A, SPG G, CC G, Hertz PC
Posts: 3,642
Final update for anyone that remembered my previous posts - had OC6, converted to NC5 but issues for months trying to apply to ex-SPG property. Got fed up with lack of proper Marriott communication (if it hadn't been for here I'd never had heard anything about the changes!) so eventually escalated to Corporate level. Took two months for them to resolve (which in itself is perhaps telling!) but eventually had to opt for Marriott property as unsurprisingly the SPG one had filled up by that point. Ended up with 90k points in compensation and a guaranteed one-cat upgrade. Happy with the end result, based on the points normally required for this stay (210k) it means I effectively got the airline miles for free. Painful and drawn out process though so won't be rushing back to Marriott for further stays after this (still have about 150k points to burn though).
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Old Jan 6, 19, 1:25 pm
  #1138  
 
Join Date: Jan 2015
Posts: 55
When to convert to new packages

Originally Posted by frudd38 View Post
Is the consensus for a smooth booking is to make a points advance reservation and subsequently call to convert OC to NC and have it attached? Would there be another email confirmation once it's attached? TIA
I have 4 old packages and also want to know the best strategy for extending the expiry dates.
1) If I "convert" these to the new packages, will my expiry dates become 1 year from today?
2) Is it better to hold off converting until I have some specific reservation in mind? I would then probably have to do all 4 packages.
3) How long can I stall this off for?
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Old Jan 6, 19, 5:10 pm
  #1139  
 
Join Date: Jul 2017
Posts: 12
I have a OC8 that was booked in what is now a Cat 6 property. I need to change the date. Will I be allowed to do this without being forced to upgrade?
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Old Jan 6, 19, 5:16 pm
  #1140  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,269
Originally Posted by FrankZap View Post
I have 4 old packages and also want to know the best strategy for extending the expiry dates.
1) If I "convert" these to the new packages, will my expiry dates become 1 year from today?
2) Is it better to hold off converting until I have some specific reservation in mind? I would then probably have to do all 4 packages.
3) How long can I stall this off for?
1) Yes
2) Yes, hold off if you want the furthest expiration date. You may convert only one package if you want. That is what I did. I am waiting to convert my other cert so I can get a later expiration date.
3) Must be done before the existing cert expires.
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