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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Aug 6, 19, 12:38 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: silverforumsurf
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Jan 2, 19, 6:37 pm
  #1111  
 
Join Date: Jan 2005
Location: Los Angeles, CA
Programs: Marriott Platinum, HH Gold, BW Diamond Select
Posts: 410
Another data point if needed...call General Reservation line and the CSR didn't seem to know much about the travel packages, but was able to quickly read up on it as I helped "guide" her, too. She was able to convert my OC7 to NC5 and she did quote the QP91 code. The expiration date did extend another year and I was able to attached the new cert to my reservation. All done in about 10 mins...pleasantly surprised. Good luck, Everyone!
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Old Jan 2, 19, 8:34 pm
  #1112  
 
Join Date: Apr 2016
Posts: 184
Originally Posted by NJKen View Post
Anyone try attaching a certificate to an existing reservation via the email form? I need to upgrade the Cert but figured I try this way and see if they deduct the points and upgrade it so I don’t have to call in.
you could try @marriottRewards on twitter. They’re not very fast but we’re able to verify mine.

Last edited by Soccerjoshj07; Jan 3, 19 at 8:18 pm
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Old Jan 3, 19, 10:31 am
  #1113  
 
Join Date: Mar 2015
Location: MSP
Programs: DL Platinum, Marriott Platinum, UA Silver
Posts: 9
Do 5-night certs still exist under the new program? My parents are MVC owners and I'm trying to plan a points getaway for them.
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Old Jan 3, 19, 11:19 am
  #1114  
 
Join Date: Mar 2009
Location: SNA
Programs: M/R LT/TIT
Posts: 370
Yes, but you must call MVCI to get the package.
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Old Jan 3, 19, 11:32 am
  #1115  
 
Join Date: Dec 2009
Location: Chicago area
Programs: Marriott Platinum, AA Gold
Posts: 49
Datapoint for upgrading travel packages?

Originally Posted by lasnowgirl View Post
Another data point if needed...call General Reservation line and the CSR didn't seem to know much about the travel packages, but was able to quickly read up on it as I helped "guide" her, too. She was able to convert my OC7 to NC5 and she did quote the QP91 code. The expiration date did extend another year and I was able to attached the new cert to my reservation. All done in about 10 mins...pleasantly surprised. Good luck, Everyone!
Was able to convert my OC7 to NC5, after 30 minutes. But told by 1 CSR my 5 night package would be 135,000 points to upgrade, and by 2 others "we don't do that anymore." The 135,000 for upgrading a 5 night cert is way hi...How are others doing?
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Old Jan 3, 19, 11:38 am
  #1116  
 
Join Date: Mar 2015
Location: MSP
Programs: DL Platinum, Marriott Platinum, UA Silver
Posts: 9
Originally Posted by jtp1947 View Post
Yes, but you must call MVCI to get the package.
Do you happen to know the points pricing or where a table is published?
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Old Jan 3, 19, 5:23 pm
  #1117  
 
Join Date: Aug 2012
Location: SFO
Posts: 559
I have the Old 1-4, but in my account it shows:


7 Night Travel Package Category 1-5 Hotels


Can I redeem this for NC 5 hotel?
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Old Jan 3, 19, 5:33 pm
  #1118  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,269
Originally Posted by beagleflyer1977 View Post
I have the Old 1-4, but in my account it shows:


7 Night Travel Package Category 1-5 Hotels


Can I redeem this for NC 5 hotel?
No. What you have is the OC 1-5 cert. You cannot attach this to a hotel now. You must exchange it for an NC cert and the default will be to convert to an NC4. You may be able to talk the agent into ordering an NC5 when they exchange it but it will cost more points. See the wiki for pricing details.
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Old Jan 3, 19, 5:36 pm
  #1119  
 
Join Date: Dec 2017
Location: SF Bay
Programs: Marriott Titanium
Posts: 843
Originally Posted by beagleflyer1977 View Post
I have the Old 1-4, but in my account it shows:


7 Night Travel Package Category 1-5 Hotels


Can I redeem this for NC 5 hotel?
There is no old 1-4. It sounds like you have an old 1-5 which will convert to a new 1-4 which is not usable at a NC5 although could possibly be upgraded.
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Old Jan 3, 19, 7:29 pm
  #1120  
 
Join Date: Apr 2013
Location: MCO, YEG
Programs: HH Diamond,, Club Carlson Gold, Marriott Gold, IHG Platinum
Posts: 996
There was some chatter last week about the hotel portion no longer being refundable. Has anyone had any success refunding or conversely, been unable to refund an old travel package hotel cert?
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Old Jan 3, 19, 8:12 pm
  #1121  
 
Join Date: Dec 2017
Location: SF Bay
Programs: Marriott Titanium
Posts: 843
Originally Posted by farnorthtrader View Post
There was some chatter last week about the hotel portion no longer being refundable. Has anyone had any success refunding or conversely, been unable to refund an old travel package hotel cert?
You can still do it. I was even able to refund a NC6 by complaining that I wasn't informed of the policy change when I chose to convert, and that is a clear cut policy says "no" case. The technical ability is entirely there, but finding the right CSR is key.
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Old Jan 3, 19, 10:04 pm
  #1122  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,269
Originally Posted by farnorthtrader View Post
There was some chatter last week about the hotel portion no longer being refundable. Has anyone had any success refunding or conversely, been unable to refund an old travel package hotel cert?
Gary at VFTW confirmed with a Marriott spokesperson that refunding the hotel portion is allowed.

You Can Still Get Points Back For Marriott Travel Packages

A Marriott spokesperson confirms for me that “members can still receive some points back for unredeemed packages, however, we would strongly encourage members use the certificate rather than redeem them for points.”

Always Assume What a Marriott Representative Tells You Is Wrong
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Old Jan 4, 19, 3:21 am
  #1123  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 6,959
Originally Posted by brokenwindow View Post
What’s the cost to upgrade NC6 to NC7?
Once you have a NC X, the chances of upgrading are slim to none.

As others have mentioned, a few agents will upgrade during the OC to NC conversion process.
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Old Jan 4, 19, 7:10 am
  #1124  
 
Join Date: May 1998
Posts: 6,448
Originally Posted by skimthetrees View Post
Gary at VFTW confirmed with a Marriott spokesperson that refunding the hotel portion is allowed.

You Can Still Get Points Back For Marriott Travel Packages
I would be cautious about relying on this. Note that Gary does not distinguish between (a) getting a refund on an old certificate instead of converting it and (b) getting a refund on a new certificate. As you know, the explicit T&C for new certificates says no refunds, and even if they are not enforcing this right now (although some data points seem to indicate they generally are) they can always point to the T&C and deny the refund on new certificates in the future.
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Old Jan 4, 19, 8:27 am
  #1125  
 
Join Date: Jun 2005
Posts: 280
I have an old category 8 expiring in May. Is it still possible to get it extended?
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