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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Apr 9, 19, 8:31 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: margarita girl
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP61
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Nov 27, 18, 8:20 am
  #826  
 
Join Date: Nov 2015
Programs: DL PM, Marriott Gold, HH Diamond
Posts: 800
Westin is in the Marriott system as of this morning and I just applied a previously converted 7-night TP cert for a reservation. Finally.....
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Old Nov 27, 18, 9:09 am
  #827  
 
Join Date: Mar 2017
Location: S. Calif.
Posts: 33
Originally Posted by pharmawalk View Post
Westin is in the Marriott system as of this morning and I just applied a previously converted 7-night TP cert for a reservation. Finally.....
Nice!
I just had my current reservation cancelled for my NC6 package, I see expiration date extended to 11/27/19.
I dont see option to attach certificate so I called to have it attached to new points advance reservation at Westin.

So it seems like all brands except St Regis are now points advance?
Thank you!!

Last edited by Quimby4; Nov 27, 18 at 9:37 am
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Old Nov 27, 18, 10:08 am
  #828  
 
Join Date: Nov 2018
Posts: 5
Another data point...

I did not see any option to use my cert online, but called and was able to apply to NC5 cert to a 7 night stay at a LM property!
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Old Nov 27, 18, 2:53 pm
  #829  
 
Join Date: Aug 2015
Posts: 278
Is it possible with the HUACA strategy to get a converted category 5 made into category 7? Or cat 5-6?

If yes, what should one say to the agent? And what is the cost expected? Thx so much!!!
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Old Nov 27, 18, 3:37 pm
  #830  
 
Join Date: Dec 2017
Location: SF Bay
Programs: SPG Platinum
Posts: 785
Originally Posted by Quimby4 View Post
Nice!
I just had my current reservation cancelled for my NC6 package, I see expiration date extended to 11/27/19.
I dont see option to attach certificate so I called to have it attached to new points advance reservation at Westin.

So it seems like all brands except St Regis are now points advance?
Thank you!!
Luxury Collection is not.
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Old Nov 27, 18, 5:28 pm
  #831  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,041
Originally Posted by nexusCFX View Post
Luxury Collection is not.
According to the wiki, Aloft and Element too.
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Old Nov 27, 18, 5:31 pm
  #832  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,041
Originally Posted by brokenwindow View Post
Is it possible with the HUACA strategy to get a converted category 5 made into category 7? Or cat 5-6?

If yes, what should one say to the agent? And what is the cost expected? Thx so much!!!
NC5 or 6 maybe. No one has had success getting an NC7.

A phone script to guide the agent through the upgrade is here in this thread. Sorry, I do not have the post number.
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Old Nov 27, 18, 5:45 pm
  #833  
 
Join Date: Feb 2016
Posts: 18
Originally Posted by Willbur View Post
Definitely call back or send a request via email. I was in the same boat where it did not show as being attached and reps kept telling me it was attached until I finally got someone with real knowledge. I believe you will also see the point value of the stay decrease down to the value of your card and then it will also say that it's attached. I eventually gave up on the reps and sent in a support request to see what would happen because the agents seemed incompetent and my hotel kept saying there was no cert attached. It took Marriott 3 weeks to respond to my email but my reservation was updated (dropped down from 105k to 45k points) and shows certificate attached.

Finally get it attached. It was a pain to deal with the customer service. Told them multiple time everytime they make adjustment to the guest they have to re-attached and they never did.... 8 hours on the phone total to get the cert to attach properly.

Thank you for your help!
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Old Nov 27, 18, 9:30 pm
  #834  
 
Join Date: Oct 2016
Programs: Aeroplan
Posts: 67
Originally Posted by carlitos View Post
Wow, great news. Did you call the US Marriott Call Center or another country?
Originally Posted by brokenwindow View Post
Is it possible with the HUACA strategy to get a converted category 5 made into category 7? Or cat 5-6?

If yes, what should one say to the agent? And what is the cost expected? Thx so much!!!
Cat-7 certs dont exist yet.

Cat-6 upgrade possible, i called over 10 times until i found an agent able to do it.

Basically you ask to upgrade your cert to cat-6. Mine was a 5n one, cat-5, 'Partial 45k', and cat-6 is 'Partial 135k', so i had to pay the 90k point difference.
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Old Nov 27, 18, 11:18 pm
  #835  
 
Join Date: Aug 2015
Posts: 278
Originally Posted by coljung View Post
Cat-7 certs dont exist yet.

Cat-6 upgrade possible, i called over 10 times until i found an agent able to do it.

Basically you ask to upgrade your cert to cat-6. Mine was a 5n one, cat-5, 'Partial 45k', and cat-6 is 'Partial 135k', so i had to pay the 90k point difference.
I got it done on my first call. 60k difference from cat 5, 7 nights to cat 6, 7 nights
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Old Nov 28, 18, 3:46 pm
  #836  
 
Join Date: Sep 2004
Location: The World!!!
Programs: Some of them not all ...
Posts: 1,158
Originally Posted by brokenwindow View Post
I got it done on my first call. 60k difference from cat 5, 7 nights to cat 6, 7 nights
Did you cal a specific number (like Mexico or UK)?
Or USA and Spanish?
I will start trying to switch mine from OC8 to NC6
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Old Nov 28, 18, 4:10 pm
  #837  
 
Join Date: Apr 2009
Location: YEG
Posts: 15
Originally Posted by coljung View Post
Cat-7 certs dont exist yet.

Cat-6 upgrade possible, i called over 10 times until i found an agent able to do it.

Basically you ask to upgrade your cert to cat-6. Mine was a 5n one, cat-5, 'Partial 45k', and cat-6 is 'Partial 135k', so i had to pay the 90k point difference.
Looking to convert a OC5 to NC5... looked through this thread, can't find if anyone managed to or any phone scripts... any luck anyone?
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Old Nov 28, 18, 5:46 pm
  #838  
 
Join Date: Jun 2015
Posts: 194
Originally Posted by coljung View Post
Cat-7 certs dont exist yet.
NC7 still doesn't exist? I really wonder what they've been telling people who should have been converted to one.
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Old Nov 28, 18, 6:02 pm
  #839  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,041
Originally Posted by Zelucifer View Post
NC7 still doesn't exist? I really wonder what they've been telling people who should have been converted to one.
If they really do not have them, and I find that hard to believe at this point, hopefully they just exchange the old cert for enough points to make an NC7 7 night reservation. I can only recall two people in this thread who had OC Tier 4-5 certs that would have converted to NC7 and neither of them reported getting converted. One cashed in his cert for a refund points value. The other I have not heard a resolution to.
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Old Nov 29, 18, 10:30 am
  #840  
 
Join Date: Nov 2011
Posts: 30
marriott travel packages

Can I convert my marriott travel package back to points...and how many should i expect for an old category 8 marriott/Southwest package
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