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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old May 27, 19, 6:04 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: silverforumsurf
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Nov 15, 18, 6:10 am
  #781  
 
Join Date: May 2017
Posts: 240
Originally Posted by Slickw View Post
I just completed a stay in Paris and as of now looks like Marriott hasn't managed to screw anything up yet such as debiting 45k points from my account. I actually checked out after 5 nights but the original reservation was 7.
Likewise. I didn't get debited the 45k points, and the voucher was successfully added to a 6-night stay.
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Old Nov 15, 18, 1:13 pm
  #782  
 
Join Date: Oct 2016
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DP: I was just able to upgrade a 5n cat-5 to cat-6.

The new terms don't allow for this, but the system does. I called many times until I found an agent able to do it. It now shows on my account as a Partial cat-6 5n certificate valued 135k points. It was cat-5 45k points before.
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Old Nov 15, 18, 1:56 pm
  #783  
 
Join Date: Nov 2014
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Originally Posted by coljung View Post
DP: I was just able to upgrade a 5n cat-5 to cat-6.

The new terms don't allow for this, but the system does. I called many times until I found an agent able to do it. It now shows on my account as a Partial cat-6 5n certificate valued 135k points. It was cat-5 45k points before.
Although I only have 7-night packages, I am sure some others will appreciate the data point.

Unless I am mistaken, the prohibition against category changes was only communicated through social media. IMO, things that are not mentioned in a company's terms and conditions, on its website or communicated directly to customers are open to negotiation.
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Last edited by rny321; Nov 15, 18 at 3:26 pm
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Old Nov 15, 18, 5:15 pm
  #784  
 
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Originally Posted by coljung View Post
DP: I was just able to upgrade a 5n cat-5 to cat-6.

The new terms don't allow for this, but the system does. I called many times until I found an agent able to do it. It now shows on my account as a Partial cat-6 5n certificate valued 135k points. It was cat-5 45k points before.
Wow, great news. Did you call the US Marriott Call Center or another country?
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Old Nov 15, 18, 8:01 pm
  #785  
 
Join Date: Oct 2016
Programs: Aeroplan
Posts: 69
Originally Posted by carlitos View Post
Wow, great news. Did you call the US Marriott Call Center or another country?
I always press 2 'Spanish', then after a pause i press 3 for 'Rewards'. All agents speak English.
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Old Nov 16, 18, 8:20 am
  #786  
 
Join Date: Mar 2011
Posts: 134
Originally Posted by cmatthews11 View Post
Trying to redeem a week certificate and getting this error when looking up rates for a specific hotel:

"We’re sorry. This property is not taking redemption bookings at this time. You can either book a cash reservation or search for another property."

Has anyone else had this happen?

EDIT: It's for an Autograph Collection property, so I don't think anything in the Wiki will apply.
That message means there is no award space available for your dates. Award space is capacity-controlled. Even if there are regular cash rooms available at a property, that does not mean there are award spaces available.

It doesn't matter if it's an AC or not. I'm leaving for an AC that I applied a week certificate to. But I first booked it as an award week, then called in to attach the certificate.
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Old Nov 16, 18, 5:42 pm
  #787  
 
Join Date: May 2017
Location: Pittsburgh, PA
Programs: Marriott Platinum Premier Elite+, United 1K, Delta Gold
Posts: 71
Originally Posted by 0limits View Post
That message means there is no award space available for your dates. Award space is capacity-controlled. Even if there are regular cash rooms available at a property, that does not mean there are award spaces available.

It doesn't matter if it's an AC or not. I'm leaving for an AC that I applied a week certificate to. But I first booked it as an award week, then called in to attach the certificate.
Ok, got it makes sense. I sent a note to my ambassador to see if she can apply it for me, but no answer as of yet.
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Old Nov 17, 18, 7:37 pm
  #788  
 
Join Date: Nov 2018
Posts: 5
Long time reader, first time on the boards. Thank you all for your insights and help...could not have been able to see the world the way I have the past few years without the tips on this site!

I have a NC5 cert and am wanting to use it for a 7 night stay at the Le Méridien Phuket over New Years. I have the stay reserved currently with points to hold a room. Any word on the status of being able to use these certs on SPG properties, specifically Le Méridien's?

Thanks!

Last edited by lifeinfirst; Nov 17, 18 at 7:46 pm
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Old Nov 17, 18, 8:19 pm
  #789  
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Originally Posted by lifeinfirst View Post
Long time reader, first time on the boards. Thank you all for your insights and help...could not have been able to see the world the way I have the past few years without the tips on this site!

I have a NC5 cert and am wanting to use it for a 7 night stay at the Le Méridien Phuket over New Years. I have the stay reserved currently with points to hold a room. Any word on the status of being able to use these certs on SPG properties, specifically Le Méridien's?

Thanks!
Welcome to FT!

If the timeline in the wiki is correct, LM should be added to Marriott platform at the end of Nov.
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Old Nov 17, 18, 8:35 pm
  #790  
 
Join Date: Nov 2018
Posts: 5
Originally Posted by margarita girl View Post


Welcome to FT!

If the timeline in the wiki is correct, LM should be added to Marriott platform at the end of Nov.
What is the best way to test this? I read somewhere in this chain to use the SPG mobile app and do a dummy booking and see if it routes you to the Marriott site or not, but I did not fully follow that logic. Could you step me through how to check if the LM or other property has been added to the platform or not?
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Old Nov 18, 18, 11:18 am
  #791  
 
Join Date: Jul 2015
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Originally Posted by lifeinfirst View Post
What is the best way to test this? I read somewhere in this chain to use the SPG mobile app and do a dummy booking and see if it routes you to the Marriott site or not, but I did not fully follow that logic. Could you step me through how to check if the LM or other property has been added to the platform or not?
November 27
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Old Nov 18, 18, 11:24 am
  #792  
 
Join Date: Nov 2018
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Originally Posted by sgan317 View Post
November 27
Awesome - and at that point would I call SPG or Marriott to apply the cert to my existing reservation?
How do you find out its the 27th, out of curiosity?
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Old Nov 18, 18, 2:10 pm
  #793  
 
Join Date: Jul 2015
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Originally Posted by lifeinfirst View Post
Awesome - and at that point would I call SPG or Marriott to apply the cert to my existing reservation?
How do you find out its the 27th, out of curiosity?
Call Marriott. Give it a day or two from the 27th. They're integrating a lot of hotels, it may take some time.
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Old Nov 19, 18, 12:11 am
  #794  
 
Join Date: Jan 2014
Location: DEN
Posts: 91
Is anybody familiar with reward code '7PC5'? After 6 agents tonight and 1.5 hours on the phone, I finally got an agent that knew what a certificate was and seemed to know how to cancel legacy certs and reissue into new post-merger certs. The weird thing is, she cancelled the P910 7 Night Category 7 certificate and reissued a new certificate that reads "PARTIAL PACKAGE - 7 NIGHTS CATEGORY 5" but the reward code indicated in the email confirmation was '7PC5' and 'Points redeemed: 5,000'. Indeed, I see 100K more points in my account than before so I think they refunded 105K then used 5K to issue the certificate. Did I just hit the jackpot here or is my certificate useless and I'll have to call in to get this fixed?

Regardless of whether or not I hit the jackpot... assuming I had a normal certificate, how would I attach it to a stay? Is that a 'self-serve' function or do I have to call in to do that? I tried to search for availability for a Marriott property, then clicked on View Rates, then picked Redemption. It only gives me two options for payment:
(1) 150,000 points for 7 night(s)
(2) Points Advance: wait until you earn the points you need

I do not see where I am able to attach the certificate. Now, I have never used one in the past so may be it is just user error on my part but the Marriott agent said that this is the part of the booking process where I should be able to opt to apply the certificate. Was she right? If not, can you please point me in the right direction? Thanks in advance.
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Old Nov 19, 18, 12:14 am
  #795  
 
Join Date: Jan 2014
Location: DEN
Posts: 91
Just a data point. The agent that reissued my cert tonight also specified November 27th as the date SPG properties were gonna be bookable with the cert online.

Originally Posted by lifeinfirst View Post
Awesome - and at that point would I call SPG or Marriott to apply the cert to my existing reservation?
How do you find out its the 27th, out of curiosity?
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