Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
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MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Nov 11, 2018, 7:00 am
#766
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Sorry if this has all been covered but I am struggling to search the thread for some reason.
Anyway, I have an OC8 which got moved to a NC5. From my reading, are my options as follows:
a) Call Marriott take the NC5 and recieve a 45k point refund.
b) Call Marriott and upgrade to a NC6 for 45k points
c) Attempt to attach my OC cert to one of the NC bands
Is this all correct and my only options? If anyone could help/clarify it would be greatly appriciated!
Anyway, I have an OC8 which got moved to a NC5. From my reading, are my options as follows:
a) Call Marriott take the NC5 and recieve a 45k point refund.
b) Call Marriott and upgrade to a NC6 for 45k points
c) Attempt to attach my OC cert to one of the NC bands
Is this all correct and my only options? If anyone could help/clarify it would be greatly appriciated!
If there are other questions about conversion, the Wiki has enough info to calculate the conversions. In you example, an OC 8 has a liquidation value of 135K and a NC 5 has a liquidation value of 105K which is a difference of 30K.
Nov 11, 2018, 11:21 am
#767
Join Date: Feb 2016
Posts: 10
Data point: I called the UK number to convert my OC6 (870T) to a NC6 (QP99). Asked the rep if she can do that. She said yes and put me on hold, but when she came back she had converted it to a NC4 (QP83). I asked if it was not possible to convert to QP99, so she checked with her "US-based supervisor" and confirmed they cannot. No 30k points added to my account yet. Are there any datapoints of upgrades from a NC4 to a NC6?
Nov 12, 2018, 12:21 am
#769
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Data point: I called the UK number to convert my OC6 (870T) to a NC6 (QP99). Asked the rep if she can do that. She said yes and put me on hold, but when she came back she had converted it to a NC4 (QP83). I asked if it was not possible to convert to QP99, so she checked with her "US-based supervisor" and confirmed they cannot. No 30k points added to my account yet. Are there any datapoints of upgrades from a NC4 to a NC6?
Nov 12, 2018, 10:01 am
#771
Join Date: Jul 2017
Programs: UR, Marriott, AA, WN, Chick Fil A Red
Posts: 182
I upgraded a OC 7 to NC 6 for 7nts. Difference was 90k points.
Nov 12, 2018, 11:30 am
#772
Join Date: Aug 2013
Posts: 1
P950 to QP91
I just received this email saying my old P950 (cat 1-8) converts to QP91 (cat1-5)? Also my other certs just say Category 9 7 nights. What P category would that be. Thanks.
"
"
Your travel package hotel week, reward code P950, which was usable at pre-merger hotel categories 1-8, converts into travel package hotel week, reward code QP91, usable at post-merger hotel categories 1-5. The pre-merger hotel week credits for 135,000 points and the post-merger hotel week is issued for 105,000 points, for a net difference of +30,000 points on your account.
Nov 12, 2018, 12:16 pm
#773
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Along with the conversion, has anyone successfully gotten an timing extensions?
Nov 12, 2018, 1:03 pm
#774
Join Date: Jan 2012
Posts: 68
Help Catching up
I just got through a wedding and have been out of touch for months. I'm hoping someone will catch me up. I have a C5 7 night travel pkg through Marriott. I know since the merger there have been lots of changes. I would like to book something in Hawaii (I have never been there, plus its the only place I can think of I want to stay for 7 nights). Any suggestions. Will my cert. still work?
Thanks!!!!
Thanks!!!!
Nov 12, 2018, 1:12 pm
#775
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,467
I just got through a wedding and have been out of touch for months. I'm hoping someone will catch me up. I have a C5 7 night travel pkg through Marriott. I know since the merger there have been lots of changes. I would like to book something in Hawaii (I have never been there, plus its the only place I can think of I want to stay for 7 nights). Any suggestions. Will my cert. still work?
Thanks!!!!
Thanks!!!!
Nov 13, 2018, 1:28 pm
#776
Join Date: May 2002
Location: OAK
Programs: AS MVPG; WN A-List; Marriott Plat; IHG Plat; HH Diamond; all the rest
Posts: 650
IMHO I would lean toward Kona between those two, because right in Kona town is a better place to be than on the south edge of Kapaa.
Nov 13, 2018, 5:10 pm
#777
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,531
Check the wiki. You would need to find an agent willing to cancel your OC6 and order you a QP91. This would cost an extra 30k points over the OC6 cert (assuming 7 nights) to switch to an NC5. People have been able to do this since 8/18 but more recently there have been a lot of denials. Most agents have been informed not to allow upgrades so I would not ask for an upgrade. Assuming your cert is unattached I would tell the agent that I understood that I needed to change my old TP cert to a new one in order to use it now, after getting confirmation from them that this is correct to make sure they are not clueless, I would tell them I would like to cancel my old cert and order a new QP91 cert and ask them if they are familiar with the process and can do this for you.
QP91 is an NC5 but given the pushback people have been getting trying to upgrade categories I would not mention the NC5 category. I would just tell them I wanted them to order an QP91 cert (as part of the process to convert your old cert to new cert). I would start with calling a UK agent since previously reports were they were more helpful. You might have to HUCA a few times and it may or may not work. If an agent is unwilling to convert to a QP91 you do not have them cancel the old cert and order a new NC4 cert. Once you get a new cert it is exponentially harder to get an upgrade. Your best chance is to get upgraded when converted from the old cert to the new cert.
7-night packages
QP91 is an NC5 but given the pushback people have been getting trying to upgrade categories I would not mention the NC5 category. I would just tell them I wanted them to order an QP91 cert (as part of the process to convert your old cert to new cert). I would start with calling a UK agent since previously reports were they were more helpful. You might have to HUCA a few times and it may or may not work. If an agent is unwilling to convert to a QP91 you do not have them cancel the old cert and order a new NC4 cert. Once you get a new cert it is exponentially harder to get an upgrade. Your best chance is to get upgraded when converted from the old cert to the new cert.
7-night packages
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
Nov 13, 2018, 6:14 pm
#778
Join Date: May 2017
Location: Pittsburgh, PA
Programs: Marriott Titanium Elite (Lifetime Gold), United 1K
Posts: 128
Trying to redeem a week certificate and getting this error when looking up rates for a specific hotel:
"We’re sorry. This property is not taking redemption bookings at this time. You can either book a cash reservation or search for another property."
Has anyone else had this happen?
EDIT: It's for an Autograph Collection property, so I don't think anything in the Wiki will apply.
"We’re sorry. This property is not taking redemption bookings at this time. You can either book a cash reservation or search for another property."
Has anyone else had this happen?
EDIT: It's for an Autograph Collection property, so I don't think anything in the Wiki will apply.
Last edited by cmatthews11; Nov 13, 2018 at 6:20 pm
Nov 14, 2018, 9:11 pm
#779
Join Date: Sep 2012
Location: IAH
Posts: 418
So I've managed to get to the bottom of this. I think it's to do with how certificates show on the new Marriott system.
I also had a second Cat1-4 certificate, which I have attached to a separate 7-night Cat4 stay (using the certificate in full). This too is showing 45,000 points outstanding on the reservation.
What's actually going on is that my Cat1-4 certificate has a system/cancellation value of 45,000 points. So, the full points cost of the stay is somehow 'reduced' to the value of the certificate, and then the certificate is attached to offset this. I have called both hotels and both are satisfied that there is a certificate covering the full stay. Only, it doesn't look that way on the website!
The trick is to ignore the "My Trips" section of the Marriott website, as this is completely misleading/confusing. Another Marriott IT triumph!
I also had a second Cat1-4 certificate, which I have attached to a separate 7-night Cat4 stay (using the certificate in full). This too is showing 45,000 points outstanding on the reservation.
What's actually going on is that my Cat1-4 certificate has a system/cancellation value of 45,000 points. So, the full points cost of the stay is somehow 'reduced' to the value of the certificate, and then the certificate is attached to offset this. I have called both hotels and both are satisfied that there is a certificate covering the full stay. Only, it doesn't look that way on the website!
The trick is to ignore the "My Trips" section of the Marriott website, as this is completely misleading/confusing. Another Marriott IT triumph!
Nov 14, 2018, 10:03 pm
#780
Join Date: Dec 2010
Posts: 196
I’ve read a lot of these and can’t find an answer. I have two 5-night certificates, both OC5, which I know will convert to NC4. I see one post above of a successful upgrade to NC5 for 45k points each. Anyone able, or know what the cost would be, to upgrade to NC6? Thanks.