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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old May 27, 19, 6:04 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: silverforumsurf
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Nov 11, 18, 7:00 am
  #766  
 
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl., Accor-Plat., Former FPC-Plat.
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Originally Posted by TheWiseOne View Post
Sorry if this has all been covered but I am struggling to search the thread for some reason.

Anyway, I have an OC8 which got moved to a NC5. From my reading, are my options as follows:

a) Call Marriott take the NC5 and recieve a 45k point refund.
b) Call Marriott and upgrade to a NC6 for 45k points
c) Attempt to attach my OC cert to one of the NC bands

Is this all correct and my only options? If anyone could help/clarify it would be greatly appriciated!
a) 30K refund, b) 30K charge if possible, c) might work initially, but problematic if you find out that it didn't work after arrival.

If there are other questions about conversion, the Wiki has enough info to calculate the conversions. In you example, an OC 8 has a liquidation value of 135K and a NC 5 has a liquidation value of 105K which is a difference of 30K.
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Old Nov 11, 18, 11:21 am
  #767  
 
Join Date: Feb 2016
Posts: 10
Data point: I called the UK number to convert my OC6 (870T) to a NC6 (QP99). Asked the rep if she can do that. She said yes and put me on hold, but when she came back she had converted it to a NC4 (QP83). I asked if it was not possible to convert to QP99, so she checked with her "US-based supervisor" and confirmed they cannot. No 30k points added to my account yet. Are there any datapoints of upgrades from a NC4 to a NC6?
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Old Nov 11, 18, 3:56 pm
  #768  
 
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 437
read post #746 above
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Old Nov 12, 18, 12:21 am
  #769  
 
Join Date: Jan 2010
Programs: UA, AS
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Originally Posted by scandi_dre View Post
Data point: I called the UK number to convert my OC6 (870T) to a NC6 (QP99). Asked the rep if she can do that. She said yes and put me on hold, but when she came back she had converted it to a NC4 (QP83). I asked if it was not possible to convert to QP99, so she checked with her "US-based supervisor" and confirmed they cannot. No 30k points added to my account yet. Are there any datapoints of upgrades from a NC4 to a NC6?
What is possible changes all the time. The only way to know for sure if it is possible today is to try it. I would lead off with a "the agent that did this made a mistake and ordered me a QP83 after I had confirmed with her that she would be ordering a QP99", "Can you please fix this for me?", or something like that. It is much better if you frame it in the context of them making a mistake that they should fix.
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Old Nov 12, 18, 9:57 am
  #770  
 
Join Date: Feb 2016
Posts: 10
Originally Posted by Safti View Post
read post #746 above
I did. I know there are successful datapoints of OC to NC upgrades, but I haven't seen NC to NC.. I will be the datapoint I'm looking for.
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Old Nov 12, 18, 10:01 am
  #771  
 
Join Date: Jul 2017
Programs: UR, Marriott, AA, WN, Chick Fil A Red
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I upgraded a OC 7 to NC 6 for 7nts. Difference was 90k points.
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Old Nov 12, 18, 11:30 am
  #772  
 
Join Date: Aug 2013
Posts: 1
P950 to QP91

I just received this email saying my old P950 (cat 1-8) converts to QP91 (cat1-5)? Also my other certs just say Category 9 7 nights. What P category would that be. Thanks.
"
Your travel package hotel week, reward code P950, which was usable at pre-merger hotel categories 1-8, converts into travel package hotel week, reward code QP91, usable at post-merger hotel categories 1-5. The pre-merger hotel week credits for 135,000 points and the post-merger hotel week is issued for 105,000 points, for a net difference of +30,000 points on your account.
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Old Nov 12, 18, 12:16 pm
  #773  
 
Join Date: Aug 2003
Location: Northern California
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Posts: 2,862
Along with the conversion, has anyone successfully gotten an timing extensions?
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Old Nov 12, 18, 1:03 pm
  #774  
 
Join Date: Jan 2012
Posts: 67
Help Catching up

I just got through a wedding and have been out of touch for months. I'm hoping someone will catch me up. I have a C5 7 night travel pkg through Marriott. I know since the merger there have been lots of changes. I would like to book something in Hawaii (I have never been there, plus its the only place I can think of I want to stay for 7 nights). Any suggestions. Will my cert. still work?

Thanks!!!!
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Old Nov 12, 18, 1:12 pm
  #775  
 
Join Date: Dec 2017
Location: SF Bay
Programs: Marriott Titanium
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Originally Posted by iamamy View Post
I just got through a wedding and have been out of touch for months. I'm hoping someone will catch me up. I have a C5 7 night travel pkg through Marriott. I know since the merger there have been lots of changes. I would like to book something in Hawaii (I have never been there, plus its the only place I can think of I want to stay for 7 nights). Any suggestions. Will my cert. still work?

Thanks!!!!
If this is a pre-merger Cat5, then it's a new Cat4. IIRC, there are two Cat4 Courtyard properties in Hawaii that it would work at.
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Old Nov 13, 18, 1:28 pm
  #776  
 
Join Date: May 2002
Location: ICT
Programs: AS MVP; Marriott/SPG Plat; IHG Plat; HH Gold; all the rest
Posts: 647
Originally Posted by nexusCFX View Post
If this is a pre-merger Cat5, then it's a new Cat4. IIRC, there are two Cat4 Courtyard properties in Hawaii that it would work at.
Correct, the Courtyard King Kamehameha in Kona, on the Big Island; and the Courtyard Kauai at Coconut Beach, on the east shore of Kauai in Kapaa.

IMHO I would lean toward Kona between those two, because right in Kona town is a better place to be than on the south edge of Kapaa.
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Old Nov 13, 18, 5:10 pm
  #777  
 
Join Date: Feb 2008
Location: Kobe, Japan
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Originally Posted by skimthetrees View Post
Check the wiki. You would need to find an agent willing to cancel your OC6 and order you a QP91. This would cost an extra 30k points over the OC6 cert (assuming 7 nights) to switch to an NC5. People have been able to do this since 8/18 but more recently there have been a lot of denials. Most agents have been informed not to allow upgrades so I would not ask for an upgrade. Assuming your cert is unattached I would tell the agent that I understood that I needed to change my old TP cert to a new one in order to use it now, after getting confirmation from them that this is correct to make sure they are not clueless, I would tell them I would like to cancel my old cert and order a new QP91 cert and ask them if they are familiar with the process and can do this for you.

QP91 is an NC5 but given the pushback people have been getting trying to upgrade categories I would not mention the NC5 category. I would just tell them I wanted them to order an QP91 cert (as part of the process to convert your old cert to new cert). I would start with calling a UK agent since previously reports were they were more helpful. You might have to HUCA a few times and it may or may not work. If an agent is unwilling to convert to a QP91 you do not have them cancel the old cert and order a new NC4 cert. Once you get a new cert it is exponentially harder to get an upgrade. Your best chance is to get upgraded when converted from the old cert to the new cert.

7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
Great advice. I'll give it a try!
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Old Nov 13, 18, 6:14 pm
  #778  
 
Join Date: May 2017
Location: Pittsburgh, PA
Programs: Marriott Platinum Premier Elite+, United 1K, Delta Gold
Posts: 71
Trying to redeem a week certificate and getting this error when looking up rates for a specific hotel:

"We’re sorry. This property is not taking redemption bookings at this time. You can either book a cash reservation or search for another property."

Has anyone else had this happen?

EDIT: It's for an Autograph Collection property, so I don't think anything in the Wiki will apply.

Last edited by cmatthews11; Nov 13, 18 at 6:20 pm
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Old Nov 14, 18, 9:11 pm
  #779  
 
Join Date: Sep 2012
Location: IAH
Posts: 386
Originally Posted by hearingdouble View Post
So I've managed to get to the bottom of this. I think it's to do with how certificates show on the new Marriott system.

I also had a second Cat1-4 certificate, which I have attached to a separate 7-night Cat4 stay (using the certificate in full). This too is showing 45,000 points outstanding on the reservation.

What's actually going on is that my Cat1-4 certificate has a system/cancellation value of 45,000 points. So, the full points cost of the stay is somehow 'reduced' to the value of the certificate, and then the certificate is attached to offset this. I have called both hotels and both are satisfied that there is a certificate covering the full stay. Only, it doesn't look that way on the website!

The trick is to ignore the "My Trips" section of the Marriott website, as this is completely misleading/confusing. Another Marriott IT triumph!
I just completed a stay in Paris and as of now looks like Marriott hasn't managed to screw anything up yet such as debiting 45k points from my account. I actually checked out after 5 nights but the original reservation was 7.
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Old Nov 14, 18, 10:03 pm
  #780  
 
Join Date: Dec 2010
Posts: 164
I’ve read a lot of these and can’t find an answer. I have two 5-night certificates, both OC5, which I know will convert to NC4. I see one post above of a successful upgrade to NC5 for 45k points each. Anyone able, or know what the cost would be, to upgrade to NC6? Thanks.
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