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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old May 27, 19, 6:04 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: silverforumsurf
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Oct 29, 18, 7:42 am
  #676  
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Originally Posted by sgan317 View Post
Check again in 2 days
As of Oct 28 Asia time Sheraton at Sydney still is not bookable on Marriott platform. Still being redirected to SPG platform to book.
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Old Oct 29, 18, 7:46 am
  #677  
 
Join Date: Nov 2014
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I have an OC9 that will convert to a NC6. I also have two 7-night reservations at a former Cat 9 hotel that became a Cat 6, but will be using only one of them once my travel plans are definite. I can either use the NC6 with a value of 300K (6*50K) at standard rates for the stay or 270K in points (6*45K).

In the past hotel awards were freely convertible and almost indefinitely extendable and I have used every night of every package. Since that flexibility no longer exists, I believe that the prudent thing to do is use the NC6 certificate, even though I might get better value by using that certificate at a peak time later. Although this choice seems easy, do any of you disagree with this decision and why?
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Old Oct 29, 18, 8:39 am
  #678  
 
Join Date: Dec 2000
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Sheraton hotel in Thailand said there is a big IT update coming the 30th or 31st I suspect it is the update that will include Sheraton to the data base.
It is a mystery to me why Marriott cannot notify customers in advance of updates - for one thing so we don't spend needless hours trying to book online or call - but this is just another example of their disdain for us. They know when systems will be disrupted but don't want to tell their customers OR their customer "service" reps

Originally Posted by Happy View Post


As of Oct 28 Asia time Sheraton at Sydney still is not bookable on Marriott platform. Still being redirected to SPG platform to book.
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Old Oct 29, 18, 10:36 am
  #679  
 
Join Date: Jan 2007
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Originally Posted by Starwood Lurker IV View Post
Abbey Liu
Specialist, Social Media
Marriott International
[email protected]
Great to see you back again.
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Old Oct 29, 18, 7:26 pm
  #680  
 
Join Date: Oct 2016
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Any luck upgrading old TPs recently ? I've asked and was told most probably as of January i'll be able to.
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Last edited by coljung; Oct 30, 18 at 7:26 am
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Old Oct 29, 18, 11:04 pm
  #681  
 
Join Date: Sep 2004
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Originally Posted by coljung View Post
Any luck upgrading old TPs recently ? I've asked and was told must probably as of January i'll be able to.
What? seriously? they will allow it again in 2019?
No luck for me. I was thinking of cashing out mine in the next couple of weeks. The hotels I like are all NC6, so no use for an OC8.
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Old Oct 30, 18, 5:27 am
  #682  
 
Join Date: Mar 2015
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Thumbs up

Originally Posted by carlitos View Post
What? seriously? they will allow it again in 2019?
No luck for me. I was thinking of cashing out mine in the next couple of weeks. The hotels I like are all NC6, so no use for an OC8.
If they do, that would certainly be great!
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Old Oct 30, 18, 8:43 am
  #683  
 
Join Date: Jul 2015
Location: MIA
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Sheraton Integration day. Most properties should already be bookable using TP's and points advance reservations. If you see a property that isnt integrated, give it till tomorrow morning.
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Old Oct 30, 18, 12:35 pm
  #684  
 
Join Date: Apr 2013
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Originally Posted by carlitos View Post
What? seriously? they will allow it again in 2019?
No luck for me. I was thinking of cashing out mine in the next couple of weeks. The hotels I like are all NC6, so no use for an OC8.
My ambassador told me this morning that is what she is expecting...but also, not to blame her if it doesn't happen. She said once all of the updates roll out (so every property is bookable under the Marriott engine) that is the plan. FWIW...
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Old Oct 30, 18, 12:35 pm
  #685  
 
Join Date: May 2013
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Hi folks, I called the platinum line and converted an old 7-night cat5 cert to a new 7-night cat4 cert, and I got this confirmation email. Does this look correct? Is QP82 right?
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Old Oct 30, 18, 12:41 pm
  #686  
 
Join Date: Mar 2012
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I never thought I'd be able to use my certificate if they didn't keep extending it until it happened to work out. But I recently converted it from the old 1-5 to a new 1-4 plus upgraded it to a 5 at the same time. It took several phone calls and they overcharged me 30000 points, but just credited them back because it was easier than trying to fix the mistake. I just used it for a week at Barcelona Renaissance, which worked out well. In the end the week really didn't cost me anything thanks to the old package pricing. But I'm glad to have one less thing to worry about.
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Old Oct 30, 18, 1:28 pm
  #687  
 
Join Date: Jun 2015
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Anyone have any luck with NC7's yet?
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Old Oct 30, 18, 2:15 pm
  #688  
 
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Originally Posted by sgan317 View Post
Sheraton Integration day. Most properties should already be bookable using TP's and points advance reservations. If you see a property that isnt integrated, give it till tomorrow morning.
Looks like the integration is working but the TP are not bookable online and I will need to call Marriott to book them.
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Old Oct 30, 18, 3:23 pm
  #689  
 
Join Date: Jul 2015
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Originally Posted by DFWsakp View Post
Looks like the integration is working but the TP are not bookable online and I will need to call Marriott to book them.
I dont think anyone ever said they would be bookable online, just bookable

Points Advance reservations are available online. TP's have always been redeemable via phone and will continue to be via phone, if online does come about its news to me.
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Old Oct 30, 18, 5:46 pm
  #690  
 
Join Date: Apr 2016
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Hi folks. Do you guys have success to book SPG property using the new Cat 1-4 7 nights certificate? I called SPG reservation line, they can see the certificate in my account but they can't book it citing the system integration issues. They ask me to call back later but can't tell me when. Any people succeed? Any suggestions? Thanks.
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