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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old May 27, 19, 6:04 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: silverforumsurf
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Oct 25, 18, 8:52 am
  #661  
 
Join Date: Apr 2018
Programs: SPG plat/Marriott Plat/United Gold
Posts: 47
Does anyone know what refunds you get if you cancel the certificate? I loaded up on about 50 certs pre-merger, but only because I wanted the United points. I've tried to get a refund for the certs already, but Marriott's systems were down when I called last . Trying to understand how much each cert (Category 1-5) will earn me back!
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Old Oct 25, 18, 9:00 am
  #662  
 
Join Date: Jun 2013
Location: RDU
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Originally Posted by lincoln841 View Post
Does anyone know what refunds you get if you cancel the certificate? I loaded up on about 50 certs pre-merger, but only because I wanted the United points. I've tried to get a refund for the certs already, but Marriott's systems were down when I called last . Trying to understand how much each cert (Category 1-5) will earn me back!
45k each. And 50 certs? Wow.
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Old Oct 25, 18, 9:09 am
  #663  
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Originally Posted by lincoln841 View Post
Does anyone know what refunds you get if you cancel the certificate? I loaded up on about 50 certs pre-merger, but only because I wanted the United points.
6 Million miles... images of Dr Evil.
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Old Oct 25, 18, 10:41 am
  #664  
 
Join Date: Dec 2000
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Originally Posted by nabeelj View Post
Old TPs:

Thanks - I had no idea that all the levels were 30k except the last step was 120k. Wow
Would be very interested what the OP is told, esp since even tho the coversion says it converts to NC7 (which seems not to exist)
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Old Oct 25, 18, 2:48 pm
  #665  
 
Join Date: Dec 2007
Location: YYZ
Programs: National EE
Posts: 318
I have a NC4 attached to a reservation that I wanted to bump up by one day (arrive and depart one day later). Call the North America line yesterday and the agent was really frustrated as her system just kept returning an error everytime she tried to bring up the reservation. She suggested calling the hotel sometime next year to do this as they won't be able to see the reservation right now.

Called the UK line today and they still seem to be having challenges with the travel package certificates. They couldn't seem to change the dates on the existing reservation and were suggesting I call the hotel directly to get them to do this for me. I tried calling the hotel and they weren't able to help.

I called back on the UK line with a new cat 4 award reservation with the new dates and asked them to move the certificate over to it. After they removed the certificate from the original reservation the certificate disappeared and this required getting a supervisor involved to get it back and attach it to the new reservation. Overall another hour or two wasted and multiple calls to simply change the arrival and departure date by +1. I'll be happy when I'm done with this and the certificate is used and won't have to deal with another one.
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Old Oct 28, 18, 11:51 am
  #666  
 
Join Date: Feb 2003
Location: Moscow, Russia
Programs: SU Gold, Marriott Platinum Premier/Lifetime Gold
Posts: 95
Unable to use Marriott Travel Certificate - HELP

Been trying to use a 7-nigth travel package certificate which I got from Marriott at the beginning of August 2018 and I have been having trouble using it. I want to to use it for Sheraton Cat.4 hotel ... unsuccessful.
The helpline associate said it is impossible to attach the certificate specifically to Sheraton on their system due to fact that the merging process is not over yet and Sheraton is STILL not on their system. In reply to my question "When it could be done?" , the answer I got was "How do I possibly know!?".
Any thoughts on that? I need to book the nights asap.
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Old Oct 28, 18, 1:54 pm
  #667  
 
Join Date: Mar 2015
Location: NYC
Programs: DL DM, Marriott Platinum, Hyatt Explorist, Hilton Gold; Ex UA 1K & AA EXP
Posts: 1,339
Originally Posted by WEREX View Post
Been trying to use a 7-nigth travel package certificate which I got from Marriott at the beginning of August 2018 and I have been having trouble using it. I want to to use it for Sheraton Cat.4 hotel ... unsuccessful.
The helpline associate said it is impossible to attach the certificate specifically to Sheraton on their system due to fact that the merging process is not over yet and Sheraton is STILL not on their system. In reply to my question "When it could be done?" , the answer I got was "How do I possibly know!?".
Any thoughts on that? I need to book the nights asap.
Horrible customer service!
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Last edited by MarkP24; Oct 28, 18 at 2:45 pm
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Old Oct 28, 18, 2:39 pm
  #668  
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Join Date: Jun 2007
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Originally Posted by WEREX View Post
Been trying to use a 7-nigth travel package certificate which I got from Marriott at the beginning of August 2018 and I have been having trouble using it. I want to to use it for Sheraton Cat.4 hotel ... unsuccessful.
The helpline associate said it is impossible to attach the certificate specifically to Sheraton on their system due to fact that the merging process is not over yet and Sheraton is STILL not on their system. In reply to my question "When it could be done?" , the answer I got was "How do I possibly know!?".
Any thoughts on that? I need to book the nights asap.
Check the wiki!
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Old Oct 28, 18, 2:51 pm
  #669  
 
Join Date: Jul 2015
Location: MIA
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Originally Posted by WEREX View Post
Been trying to use a 7-nigth travel package certificate which I got from Marriott at the beginning of August 2018 and I have been having trouble using it. I want to to use it for Sheraton Cat.4 hotel ... unsuccessful.
The helpline associate said it is impossible to attach the certificate specifically to Sheraton on their system due to fact that the merging process is not over yet and Sheraton is STILL not on their system. In reply to my question "When it could be done?" , the answer I got was "How do I possibly know!?".
Any thoughts on that? I need to book the nights asap.
Check again in 2 days
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Old Oct 28, 18, 3:39 pm
  #670  
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 7,204
Basic question, as I haven't had much time to devote to keeping up with all the merger fallout.

I had a reservation using old-style 7 night cert. (Cat1-5). I had to cancel due to changing work commitments.
Phone agent said I would get the cert back, but in checking account, looks like it deposited 45,000 points into my account instead.

Should I be able to get the cert back? Not sure what the expectations are now...
Thanks.
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Old Oct 28, 18, 8:31 pm
  #671  
 
Join Date: Oct 2016
Posts: 108
Originally Posted by goodeats21 View Post
Basic question, as I haven't had much time to devote to keeping up with all the merger fallout.

I had a reservation using old-style 7 night cert. (Cat1-5). I had to cancel due to changing work commitments.
Phone agent said I would get the cert back, but in checking account, looks like it deposited 45,000 points into my account instead.

Should I be able to get the cert back? Not sure what the expectations are now...
Thanks.
You’ll have to call back and explain what happened and get them to give you a new certificate instead of 45k points.
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Old Oct 28, 18, 8:51 pm
  #672  
 
Join Date: Sep 2013
Posts: 684
would you please just stop arguing?!?!?!

The Marriott CEO thinks you are noise .... I can't use my certificates into any Le Meridien stay, but it is my fault for expecting such basic features to work.
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Old Oct 28, 18, 9:12 pm
  #673  
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Originally Posted by coltonatx View Post
would you please just stop arguing?!?!?!

The Marriott CEO thinks you are noise .... I can't use my certificates into any Le Meridien stay, but it is my fault for expecting such basic features to work.
Per the wiki, LM is scheduled for end of Nov.
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Old Oct 28, 18, 11:38 pm
  #674  
 
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, spg plat, aa plat, marriott plat
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Originally Posted by margarita girl View Post


Per the wiki, LM is scheduled for end of Nov.
But what about people who don't do FT? WHY should anyone have to come here to find out basic info they should post on their website? Oh, I forgot customers are peripheral noise :MAD:
AND why in the world do the CS/reservation people not know this info when a customer asks?????
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Old Oct 29, 18, 2:02 am
  #675  
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Join Date: Aug 2011
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Originally Posted by WEREX View Post
Been trying to use a 7-nigth travel package certificate which I got from Marriott at the beginning of August 2018 and I have been having trouble using it. I want to to use it for Sheraton Cat.4 hotel ... unsuccessful.
The helpline associate said it is impossible to attach the certificate specifically to Sheraton on their system due to fact that the merging process is not over yet and Sheraton is STILL not on their system. In reply to my question "When it could be done?" , the answer I got was "How do I possibly know!?".
Any thoughts on that? I need to book the nights asap.
You may call again in November to make the reservation.

If you want us to report the associate service to Supervisor, please PM us your information and associate’s name.

Best Regards,

Abbey Liu
Specialist, Social Media
Marriott International
[email protected]
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