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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Apr 9, 19, 8:31 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: margarita girl
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP61
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Oct 12, 18, 10:14 am
  #601  
 
Join Date: Aug 2010
Posts: 37
I'm really confused with the merge. I have this P830 PARTIAL PKG-CAT 1-5 expiring 3/9/19. It was extended once pre merge. What are my options?

1. can it be extended again?
2. is it good on any cat 5 on new chart or just Marriott/4p?
3. Where should I go? (would travel 1/19-1/26 and up for anything warm, bringing a 4 year old...long plane ride from ORD is OK)
Thanks for any help, have to get something planned out (unless there is a way to extend/convert to something of equal value)
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Old Oct 12, 18, 10:30 am
  #602  
 
Join Date: Nov 2004
Location: San Francisco Bay Area
Programs: UA 2MM Plat, IHG Plat, Marriott Gold, and EVA Gold soon
Posts: 545
Just got off the phone with a competent MR agent and had requested a credit for my OC6 that had a reservation attached (now a NC4) to it, was given a 30K points refund.
Not sure if that is the correct amount but I'll take it. Considered myself lucky as I was told last month that this was not possible and this was done in less than 15 minutes.

Last edited by rerunree1; Oct 12, 18 at 11:03 pm Reason: add info
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Old Oct 12, 18, 10:52 am
  #603  
 
Join Date: May 2014
Posts: 24
Purchased the 120 mile / 7 day original category 7 travel package in August, called back 8/14, and upgraded it to a cat 8 by adding another 30,000 points. I did so as agent advised the cat 6 SPG hotel i wanted would be available once categories were reclassified. I quickly found out a few days later I was advised incorrectly.
Fast forward to post 9/18. It took 4-5 calls before I finally got a hold of someone who understood what I meant when I said I wanted 30K back because the old category 7 (330k point cost) and old 8 cert. (360k point cost) both pointed to a new cat 5. and I ended up paying an extra 30K points for the old cat 8 and not getting any benefit when it points to the new cat 5. She understood, and cancelled my travel cert, and reissued it as a new cat 5 and then gave me 30k points back i saw in my acct that day.

Fast forward another 10 days . I tried to attach the 7 day cert.. to a SPG cat 5 propriety. I called Rewards 1 week ago, and was advised that I would not be able to attahc my certificate to any SPG properties. I HUCA, got same answer. Fast forward to today. Called rewards again this morning. This time I was told I need to speak with an SPG travel adviser who said the cert was worth only 105,000 points (that is the cancellation value as I understand it) and I could not use it for a 7 day, but could use it for a 3 days at a SPG cat 5 property that charges 35K points per night. (3 time 35K =105,000 cancellation value).
So, I HUCA. Got another Marriott rewards advisor and this time I asked about attaching the 7 day cat 5 certificate to a cat 5 Marriott Courtyard property. She checked with her supervisor and came back and told me the cert was only was worth 105k points and I would need another 105K points in addition to the cert if I wanted to use it at the Marriott cat 5 Courtyard. I asked to speak with the person she got her info from and even though my call now hitting 60 minutes long , I was conveniently disconnected.
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Old Oct 12, 18, 12:11 pm
  #604  
Chy
 
Join Date: May 2014
Posts: 47
Does anyone know if I can convert An OC6 package to a new category 6? That would be bookable at a cat 7? Thanks
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Old Oct 12, 18, 4:03 pm
  #605  
 
Join Date: Jan 2005
Location: Los Angeles, CA
Programs: Marriott Platinum, HH Gold, BW Diamond Select
Posts: 406
Originally Posted by Chy View Post
Does anyone know if I can convert An OC6 package to a new category 6? That would be bookable at a cat 7? Thanks
No, that is not possible. I believe OC5 and OC6 packages are mapping to NC1-4, but for the OC6, you should get 30k points back to make you whole w/ OC5 holders.
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Old Oct 12, 18, 9:55 pm
  #606  
 
Join Date: Jun 2015
Posts: 54
Does this look right?

I just got a 7 night Cat 1-4 attached and I checked my online account and I see this. Is this correct? It doesn’t mean I will get charged my certificate and 45k points right?
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Old Oct 12, 18, 10:52 pm
  #607  
Suspended
 
Join Date: Aug 2018
Posts: 585
Originally Posted by castcore View Post
I just got a 7 night Cat 1-4 attached and I checked my online account and I see this. Is this correct? It doesn’t mean I will get charged my certificate and 45k points right?
it's fine
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Old Oct 12, 18, 11:02 pm
  #608  
 
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, spg plat, aa plat, marriott plat
Posts: 3,103
Where are people seeing the cert number?

If I look in my activity I can see -270000 for travel package (but no associated number for the cert) and this is for multiple dates (multiple redemptions)
If I look in my reservations I see "e-cert attached" and will be sent to the hotel - but no details eg number of the cert.
People seem to be able to see details I cannot (eg screen shot below and previous posts about cert numbers)
What am I missing? (reservation were made pre "merger" with spg points transferred to marriott if that matters - I only see 270k points added then 270k deducted). When I called I was able to get the cert number from phone agent for 2 reservations - but he couldn't tell me where I should be able to see them. Of course if I can't see them I also can't see expiration date.
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Old Oct 13, 18, 9:09 am
  #609  
 
Join Date: Sep 2011
Location: Los Angeles
Programs: SPG Plat, Hyatt Diamond
Posts: 178
Hello everyone,
I'm sure this has been discussed, but I can't seem to find a thread. I purchased a 7 night package that after the merger converted to a category 1-4 stay. I, of course, was hoping for the conversion to be to a category 1-5. Obviously that didn't happen. So, now, I'm stuck trying to figure out a decent location to stay for 7 nights at a category 4. I have two kids, ages 1 and 3, so finding a location with a lounge is realllllllly helpful for seven nights. Has anyone found a hidden gem category 4 hotel? I'm open to traveling quite a distance, but the place has to have drinkable water since I'm traveling with two small kiddos.
If there is already a thread on this, can someone point me in the right direction?
Thank you so much!
Ashley
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Old Oct 13, 18, 9:43 am
  #610  
alc
 
Join Date: Dec 2008
Posts: 4,509
Just another data point for the group

Called the Plat Line (1-866-576-5696) just now, the automated system did prompt asking for my Marriott number and I got an Rewards agent in 5min!! I was be able to attached an OC5 to an existing NC4 non points-advanced Four Points reservation that got converted from the old 9 digits SPG to the new 8 digits Marriott confirmation number. Took about 15 min to convert the OC5 to NC4 and attach the cert. On the hand, say no upgrade category allow until further noticed, even after using the excuse that I was told category changes are allow when I order the cert.

--added info--

BTW, cert exp date did not backdated as with all experience reported here.

Last edited by alc; Oct 13, 18 at 9:51 am
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Old Oct 14, 18, 4:35 pm
  #611  
 
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
Originally Posted by alc View Post
Just another data point for the group
...
--added info--
BTW, cert exp date did not backdated as with all experience reported here.
Does it mean the new replacement certificate get a full year until it is expired?
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Old Oct 14, 18, 5:29 pm
  #612  
 
Join Date: Aug 2014
Programs: Southwest CP, Hyatt Diamond, Hilton Diamond
Posts: 694
Originally Posted by lax2010 View Post


Does it mean the new replacement certificate get a full year until it is expired?
Yeah, new certs are one year from issuance date. So just hold out on converting and then convert and get 1yr.
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Old Oct 14, 18, 7:22 pm
  #613  
soy
 
Join Date: Dec 2008
Location: DUB-BOS
Programs: Rapidly decreasing - BA Silver, O6 *G, HH DIA, Mrr PLT, Assorted debris
Posts: 2,456
Originally Posted by ashley1245 View Post
Hello everyone,
I'm sure this has been discussed, but I can't seem to find a thread. I purchased a 7 night package that after the merger converted to a category 1-4 stay. I, of course, was hoping for the conversion to be to a category 1-5. Obviously that didn't happen. So, now, I'm stuck trying to figure out a decent location to stay for 7 nights at a category 4. I have two kids, ages 1 and 3, so finding a location with a lounge is realllllllly helpful for seven nights. Has anyone found a hidden gem category 4 hotel? I'm open to traveling quite a distance, but the place has to have drinkable water since I'm traveling with two small kiddos.
If there is already a thread on this, can someone point me in the right direction?
Thank you so much!
Ashley
Personally I found it hard to see many good places in CAT-4.
CAT-5 is much much better. I suggest getting more points and upgrading to CAT-5. Loads of posts upthread about how to upgrade your cert.
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Old Oct 15, 18, 3:56 am
  #614  
 
Join Date: Mar 2015
Location: NYC
Programs: DL DM, Marriott Platinum, Hyatt Explorist, Hilton Gold; Ex UA 1K & AA EXP
Posts: 1,334
Originally Posted by soy View Post
Personally I found it hard to see many good places in CAT-4.
CAT-5 is much much better. I suggest getting more points and upgrading to CAT-5. Loads of posts upthread about how to upgrade your cert.
Yes, the incremental points for a Cat 5 could be well worth it.
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Old Oct 15, 18, 4:29 am
  #615  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AA, AS Gold 75K, BA, QF, SQ, Marriott Platinum Premiere
Posts: 2,064
Originally Posted by soy View Post
Personally I found it hard to see many good places in CAT-4.
CAT-5 is much much better. I suggest getting more points and upgrading to CAT-5. Loads of posts upthread about how to upgrade your cert.
Indeed NC5 are nicer! A lot of NC5 used to be OC6 to OC8 which an OC1-5 wouldn't have got you into either. Yes, you could upgrade old certificates in the now defunct former, Marriott only program. We were notified upgrades were not possible after converting into the new program. Although some have successfully skirted around the policy, I think the likelihood of doing so will decrease as time goes by. I redeemed for an OC8 and attached it to the property I wanted prior to 8/18 and have spent a total of zero minutes in contacting Marriott. It has been stress free. Did I overpay 30K by attaching in the old program? Apparently I did. If I don't get those points back, will I be upset? Not at all. I got what I wanted within the confines of the old program. There were no gurantees I would have gotten what I wanted in the new program or if inventory would still be available for my dates after the hiatus. I call that insurance and well spent too.

Anyone who didn't attach was speculating even if holding off for a Legacy SPG property.

Prior to 8/18 I also redeemed 4 nights, 5th free & paid for a sixth night at the Satiago Marriott Hotel Chile in the beautiful suburb of Los Condes. It was formerally 20K a night and is now a NC4. As a PP I was treated like royalty, friendly efficient staff, nice lounge, I had breakfast daily in the restaurant in lieu of the welcome points which they gave me anyways. I was also upgraded to a Full Suite, corner room, top floor for the six nights. As a non Chilean, you are also exempt from paying the 19% VAT.

Look at this list of NC4 properties and see what is of interest, some of those will be OC5. I don't understand some that aren't interested in NC4 that they were happy to stay at when it was an OC5. I guess 4 is less than 5 so it can't be as good.

My thoughts of course.

James
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