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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old May 27, 19, 6:04 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: silverforumsurf
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Oct 9, 18, 10:00 am
  #586  
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Originally Posted by thexfactor View Post
It seems that legacy SPG properties are still generally not bookable using TP certs. That said, I saw some chatter upthread about Four Points being bookable now, but I can confirm as of this morning that is not true, at least not across the board. Tried booking Four Points Miami Beach only to be transferred to the SPG side, only to be escalated to a supervisor who stated that they cannot book this hotel "until tomorrow, as we're still in the process of bringing hotels online."

Likelihood of it being bookable "tomorrow" approaches zero, but the moral of the story is even Four Points are not bookable across the board.
I notice 4P at Brisbane no longer showing the SPG purple booking engine. Now it shows the "normal" Marriott format. So some of them are migrated. I assume this 4P can be booked with TP cert because now it is showing fully on Marriott site when I attempted a dummy booking, no redirection.

4P at Sydney continues to direct me to the SPG site.

For properties still direct you to SPG booking engine to book, they are definitely NOT bookable yet.
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Old Oct 9, 18, 10:32 am
  #587  
 
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Originally Posted by Happy View Post
I notice 4P at Brisbane no longer showing the SPG purple booking engine. Now it shows the "normal" Marriott format. So some of them are migrated. I assume this 4P can be booked with TP cert because now it is showing fully on Marriott site when I attempted a dummy booking, no redirection.

4P at Sydney continues to direct me to the SPG site.

For properties still direct you to SPG booking engine to book, they are definitely NOT bookable yet.
Hmm... at first I thought this was quite the insight, but at least on my end, I still see 4P Brisbane using the "purple booking engine."

As an example:

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Old Oct 9, 18, 10:36 am
  #588  
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I used desktop, it never redirected me last night. I was like, "Wow, finally!"
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Old Oct 9, 18, 11:33 pm
  #589  
 
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Originally Posted by Happy View Post
I used desktop, it never redirected me last night. I was like, "Wow, finally!"
The app doesn't redirect to SPG either but when attemp to book using Chase certificate, I got an error.
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Old Oct 10, 18, 5:49 am
  #590  
 
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All Four Points and Tribute Portfolio Hotels are now bookable with TP's and Points Advance reservations. There may be a handful of hotels straggling to get integrated but the brands as a whole did integrate.

Timeline for integration can be found here


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Old Oct 10, 18, 8:16 am
  #591  
 
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Yup, it now appears that 4P Miami Beach is now on Marriott engine... rep was right. Call me a monkey's uncle . . .
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Old Oct 10, 18, 1:18 pm
  #592  
 
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Originally Posted by sgan317 View Post
All Four Points and Tribute Portfolio Hotels are now bookable with TP's and Points Advance reservations. There may be a handful of hotels straggling to get integrated but the brands as a whole did integrate.

Timeline for integration can be found here


Hm no indication on Design hotels?

Edit: nm I see a comment on that post saying 11/27
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Old Oct 11, 18, 7:02 am
  #593  
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So I was able to call and successfully convert my old Tier 1-3 package to a QP99. Agent said 30k would go back in my account and she said she attached the cert to an existing reservation I had.

However, I don't see either the points or the cert attaching and it's about 15 minutes since the call ended. Should I be worried? Or give it some time? I know the site can be slow.

Update: Points are now in my account. E-cert still showing as unattached.

Last edited by kapooncha; Oct 11, 18 at 7:40 am
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Old Oct 11, 18, 3:48 pm
  #594  
 
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In a 3 hour phone call with Marriott today I attached my certificates to two hotel bookings. I finished the call at roughly 3 pm, I no longer see my certificate and there is no E-cert attached, how long does that take to process? At what point should I be worried about the booking?
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Old Oct 11, 18, 3:52 pm
  #595  
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Originally Posted by heyhowmuchfun View Post
In a 3 hour phone call with Marriott today I attached my certificates to two hotel bookings. I finished the call at roughly 3 pm, I no longer see my certificate and there is no E-cert attached, how long does that take to process? At what point should I be worried about the booking?
Look above you. I asked the same thing. Called early this morning, agent sounded competent. Quickly converted my old cert to a QP99, 30k is now in my account. However, the cert doesn't appear to be attached to the reservation the agent said she attached it to.
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Old Oct 11, 18, 7:38 pm
  #596  
 
Join Date: Aug 2012
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release dates of SPG hotels to Travel Packages

Can someone point me to the tread about the staggered release dates of SPG hotels to travel packages? I was reading a thread a few weeks ago (can't remember which one) and a site was posted about the staggered dates of SPG availability . It may have been a blogger site but I can't remember. thanks.
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Old Oct 11, 18, 9:35 pm
  #597  
 
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FIRST ROUND – SEPTEMBER 18
  • Some Four Points by Sheraton
SECOND ROUND – EARLY OCTOBER
  • Remaining Four Points by Sheraton properties
  • Tribute Portfolio properties
THIRD ROUND – END OF OCTOBER
  • Sheraton Properties
FOURTH ROUND – END OF NOVEMBER
  • Westin Properties
  • Le Meriden Properties
  • W Hotels
FIFTH ROUND – DECEMBER 11
  • Luxury Collections Properties
  • St. Regis Properties
  • Aloft Properties
  • Element Properties
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Old Oct 11, 18, 10:14 pm
  #598  
 
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Originally Posted by estnet View Post
Your'e lucky. Call answered right away - asked if agent familiar with TP - said yes - then said "let's see t....r .....a" at that point asked to be transferred to supervisor! If you don't know something just be honest
Now on hold over 20 minutes -
Does anyone know if I could change OC6 to NC7 and if so how many more points?

QUOTE=Quimby4;30286684]Data Point:
Call Marriott Plat # today, no hold time.
Rep transferred 30k from my acct to hubby.
Unattached OC8 5 night Certificate
Converted to NC5'
Upgraded to NC6 - QP69 for 30k points
Attached new QP69 to New Cat 6 Marriott Hotel.

Hoping to unattach and reattach to a Westin in Dec after Westin's become avail.
[/QUOTE]

Interesting. Are people being able to upgrade Marriott Travel Packages?
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Old Oct 11, 18, 10:50 pm
  #599  
 
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Originally Posted by heyhowmuchfun View Post
In a 3 hour phone call with Marriott today I attached my certificates to two hotel bookings. I finished the call at roughly 3 pm, I no longer see my certificate and there is no E-cert attached, how long does that take to process? At what point should I be worried about the booking?
That's an absolutely insane amount of time!!!
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Old Oct 12, 18, 9:22 am
  #600  
 
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Thanks Imverge!
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