Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Sep 7, 2018, 11:02 am
#48
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
The refund amount should be shown in the Marriott app where your certificates are listed
Sep 7, 2018, 11:06 am
#49
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173
Today I managed to have a 7n OC1-5 (expiry date Jan19) converted to NC1-4 and attached to a Marriott Cat 4 hotel. All done correctly on UK call centre number. Agent told me when they replace an old TP cert with a new one then the expiry date of the new one is one year from the new order date. If I cancel my booking I will have an NC1-4 cert in my account, expiry date Sep19.
Sep 7, 2018, 1:43 pm
#50
Join Date: Apr 2016
Posts: 702
I believe I figured the corresponding codes for packages in the new system. Please check your emails with subject "new reward order confirmation" to help me complete it.
5-night packages
7-night packages
Other 7-night packages
xx0T = initial package;
Pxx0 = partial package;
QPxx = post-merger converted partial package
5-night packages
- OC5 530T/P530 = NC4 QP53 (to be confirmed)
7-night packages
- OC5 830T/P830 = NC4 QP83 (refund value: 45K)
- OC6 870T/P870 = NC4 QP87 (refund value: 75K)
- OC7 910T/P910 = NC5 QP91 (refund value: 105K)
- OC8 950T/P950 = NC5 QP95 (refund value: 135K)
- OC9 990T/P990 = NC6 QP99 (refund value: 165K)
Other 7-night packages
- OC7 P880 = NC5 QP88 (refund value: 135K)
- OC8 P920 = NC5 QP92 (refund value: 165K)
xx0T = initial package;
Pxx0 = partial package;
QPxx = post-merger converted partial package
Sep 7, 2018, 2:04 pm
#51
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Today I managed to have a 7n OC1-5 (expiry date Jan19) converted to NC1-4 and attached to a Marriott Cat 4 hotel. All done correctly on UK call centre number. Agent told me when they replace an old TP cert with a new one then the expiry date of the new one is one year from the new order date. If I cancel my booking I will have an NC1-4 cert in my account, expiry date Sep19.
Sep 7, 2018, 2:27 pm
#52
Join Date: Dec 2009
Programs: SPG Plat
Posts: 459
Sep 7, 2018, 2:34 pm
#53
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Sep 7, 2018, 6:37 pm
#54
Join Date: May 2015
Posts: 4
So if I currently have a Cat 8 cert which isn’t attached to any reservation and wanted to book a hotel which is now Cat 6 under the new mapping do I have any options?
Additionally as mentioned in wiki should I call in to downgrade my Cat 8 to Cat 7 get 30k refunded and then call In again to convert to the new category? Or is there a way to get full refund not sure how many points that would be..
Additionally as mentioned in wiki should I call in to downgrade my Cat 8 to Cat 7 get 30k refunded and then call In again to convert to the new category? Or is there a way to get full refund not sure how many points that would be..
Sep 7, 2018, 6:53 pm
#55
Join Date: Jun 2011
Posts: 794
I have several old cat 1-5 hanging around. Those cannot be booked, apparently. They have to convert them to the new cat 1-4 before they can be attached. For some reason, I´m getting charged an extra 45k points for the conversion. What the heck is wrong with Marriott?
Sep 8, 2018, 2:35 am
#56
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,978
Sep 8, 2018, 3:23 am
#57
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I have several old cat 1-5 hanging around. Those cannot be booked, apparently. They have to convert them to the new cat 1-4 before they can be attached. For some reason, I´m getting charged an extra 45k points for the conversion. What the heck is wrong with Marriott?
Sep 8, 2018, 5:40 am
#58
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173
I have several old cat 1-5 hanging around. Those cannot be booked, apparently. They have to convert them to the new cat 1-4 before they can be attached. For some reason, I´m getting charged an extra 45k points for the conversion. What the heck is wrong with Marriott?
Sep 8, 2018, 8:11 am
#59
Join Date: Jun 2011
Posts: 794
I called so many times for this one issue. Some of them flat out said the 7 nights package cannot be booked now since they don’t release the conversion yet. I think they just started training these agents after the merge. So crazy how incompetent the lead merge folks are.
Sep 8, 2018, 10:26 am
#60
Join Date: Feb 2003
Location: NY Metro
Programs: SPG Titanium, United Premier 1K
Posts: 1,600
I had luck with a supervisor who converted OCs to NCs certs. The regular agent was clueless. Said I had to pay to convert by OC9 to NC6. So just ask for a supervisor.