Travel Package General Discussion Thread

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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.

Concerning use of TP for peak or off-peak, see post 2179:

Originally Posted by Marriott Bonvoy Lurker View Post
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
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Old Oct 6, 18, 7:26 pm
  #571  
 
Join Date: Mar 2015
Location: NYC
Programs: DL DM, UA 1K, Marriott Platinum, Hyatt Explorist, Hilton Gold; Ex AA EXP
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Originally Posted by joeags View Post
You just notify the hotel that you are arriving late and they will keep your reservation I have done this twice with the certificate, once to guarantee a room at 7-9am when we arrived, and the other due to staying an extra day in another city. I have always called the day I was supposed to arrive.
I have done (and am planning on doing) the same as well
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Old Oct 7, 18, 12:16 pm
  #572  
 
Join Date: Jun 2015
Posts: 209
Originally Posted by estnet View Post
Does anyone know if I could change OC6 to NC7 and if so how many more points?
Last I've heard is NC7 does not exist yet.
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Old Oct 7, 18, 1:39 pm
  #573  
 
Join Date: Feb 2014
Posts: 24
Hi all. Just hoping for some advice. I have an old scheme cat 1-4 attached to a 7 night night stay at the JW Marriott Phu Quoc and booked before that property became a cat 5 earlier this year (pre merger). It turns out that getting to Phu Quoc is a bit of a nightmare (!) and so i wondered whether if i asked nicely they would let me cancel the booking and reattach the certificate to a new scheme cat 5? or, if they do let me cancel, will it be to a new scheme cat 4 only? Do i have to reattach at the same time as cancelling the phu quoc booking or can it stay in my account until i know which new scheme 4/5 property i want to stay at? Thanks in advance and hope my question is clear!
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Old Oct 7, 18, 2:12 pm
  #574  
 
Join Date: May 2009
Location: SMF
Programs: AA EXP
Posts: 62
Hello all,

This morning I called to move a 7 night certificate from a booking for May 2019 to a reservation in the same property for July 2019. for the same property. After a long time on hold the agent told me that the certificate has been attached to my July reservation. I went ahead and checked that (saw a certificate attached to the booking) while she was on the phone, thanked her and then cancelled the May reservation. A few minutes later I tried to make a new booking and I saw that my account had very few points. I realized that what the agent did was to create a new certificate and not to transfer the old one as I told her to do. I called in immediately and asked for this issue to be fixed even if this meant that I keep my original reservation for May. I spent more than one hour on the phone with the agent telling me that this is not possible due to a category change and that now I have an unattached certificate that is good for a hotel of a lower category.

I sent an e-mail to Marriott and waiting to hear from them. Any ideas of what I could do to fix that?

Thanks,
ngls
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Old Oct 7, 18, 2:43 pm
  #575  
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Originally Posted by jezza86 View Post
Hi all. Just hoping for some advice. I have an old scheme cat 1-4 attached to a 7 night night stay at the JW Marriott Phu Quoc and booked before that property became a cat 5 earlier this year (pre merger). It turns out that getting to Phu Quoc is a bit of a nightmare (!) and so i wondered whether if i asked nicely they would let me cancel the booking and reattach the certificate to a new scheme cat 5? or, if they do let me cancel, will it be to a new scheme cat 4 only? Do i have to reattach at the same time as cancelling the phu quoc booking or can it stay in my account until i know which new scheme 4/5 property i want to stay at? Thanks in advance and hope my question is clear!
I think it highly unlikely that they will upgrade your cert because you attached it to a hotel that changed categories.

I also have have a reservation at Emerald Bay. I will be in SIN first and booked SIN-KUL-PQC on Air Asia to get there. For the return, I booked a reward ticket from PQC-SGN using my DL miles where I will spend a few days before flying home on a Star Alliance ticket.
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Old Oct 7, 18, 2:54 pm
  #576  
 
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, spg plat, aa plat, marriott plat
Posts: 3,197
Originally Posted by Zelucifer View Post
Last I've heard is NC7 does not exist yet.
Ah thanks - that explains why the nice sup I finally got after an hour hold couldn't find it - although he also wasn't sure how/if I could change an OC6 to a NC 5 or 6
(I think someone said how further up in the thread but don't remember at the moment)
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Old Oct 7, 18, 3:37 pm
  #577  
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Originally Posted by ngls View Post
Hello all,

This morning I called to move a 7 night certificate from a booking for May 2019 to a reservation in the same property for July 2019. for the same property. After a long time on hold the agent told me that the certificate has been attached to my July reservation. I went ahead and checked that (saw a certificate attached to the booking) while she was on the phone, thanked her and then cancelled the May reservation. A few minutes later I tried to make a new booking and I saw that my account had very few points. I realized that what the agent did was to create a new certificate and not to transfer the old one as I told her to do. I called in immediately and asked for this issue to be fixed even if this meant that I keep my original reservation for May. I spent more than one hour on the phone with the agent telling me that this is not possible due to a category change and that now I have an unattached certificate that is good for a hotel of a lower category.

I sent an e-mail to Marriott and waiting to hear from them. Any ideas of what I could do to fix that?

Thanks,
ngls
You have not told us whether the same property has changed category from when you initially booked to a higher category after Aug.
If that is the case, NO, you would not be able to book the same property now at higher category, There is nothing you can fix because this is not a new program rule - it has always been like that - you can book in advance on hotels that are set to go up in category and your stay is after the category going up, But your reservation is not changeable. Any change would forfeit the "privilege" of paying the old level.

If your case fits the above, you can save your time to contact Marriott as it would not get your booking for stay in July with the old price.

You may argue back your old May 2019 reservation in the old price due to the "misunderstanding" , but it would still be an uphill battle.

If the property has not gone up in category then Marriott messed up and you certainly can get this fixed, and ask for courtesy points for your trouble.
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Old Oct 8, 18, 11:00 am
  #578  
 
Join Date: Dec 2012
Location: UK
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Posts: 868
Originally Posted by jezza86 View Post
Hi all. Just hoping for some advice. I have an old scheme cat 1-4 attached to a 7 night night stay at the JW Marriott Phu Quoc and booked before that property became a cat 5 earlier this year (pre merger). It turns out that getting to Phu Quoc is a bit of a nightmare (!) and so i wondered whether if i asked nicely they would let me cancel the booking and reattach the certificate to a new scheme cat 5? or, if they do let me cancel, will it be to a new scheme cat 4 only? Do i have to reattach at the same time as cancelling the phu quoc booking or can it stay in my account until i know which new scheme 4/5 property i want to stay at? Thanks in advance and hope my question is clear!
We loved the JW Phu Quoc. It was worth the effort to get there from the UK. We flew via BKK (LHR-BKK, BKK-PQC).

I'm pretty sure if you cancel you will get a new cat1-4 cert.
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Old Oct 8, 18, 11:17 am
  #579  
 
Join Date: Oct 2005
Location: IND
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Originally Posted by hearingdouble View Post
So I've managed to get to the bottom of this. I think it's to do with how certificates show on the new Marriott system.

I also had a second Cat1-4 certificate, which I have attached to a separate 7-night Cat4 stay (using the certificate in full). This too is showing 45,000 points outstanding on the reservation.

What's actually going on is that my Cat1-4 certificate has a system/cancellation value of 45,000 points. So, the full points cost of the stay is somehow 'reduced' to the value of the certificate, and then the certificate is attached to offset this. I have called both hotels and both are satisfied that there is a certificate covering the full stay. Only, it doesn't look that way on the website!

The trick is to ignore the "My Trips" section of the Marriott website, as this is completely misleading/confusing. Another Marriott IT triumph!
Thanks for posting, I just noticed a trip I have for Oct 14th is showing 55K due on the "My Trips" section of the website even though I booked using a Cat 1-5 7 night certificates. Sounds like all is still good based on your post. I noticed that they put "USING P820" in the "Any special requests or needs?" under the "Choose Room Features" on the reservation.
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Old Oct 8, 18, 2:34 pm
  #580  
 
Join Date: Mar 2017
Location: S. Calif.
Posts: 36
Originally Posted by Quimby4 View Post
Data Point:
Call Marriott Plat # today, no hold time.
Rep transferred 30k from my acct to hubby.
Unattached OC8 5 night Certificate
Converted to NC5
Upgraded to NC6 - QP69 for 30k points
Attached new QP69 to New Cat 6 Marriott Hotel.

Hoping to unattach and reattach to a Westin in Dec after Westin's become avail.
Rethinking this here. Shouldn't I have gotten a 30k refund for OC8 to NC5? Since OC7 also mapped to NC5?
Would have then been a wash to upgrade to the NC6
Thoughts?
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Old Oct 8, 18, 3:26 pm
  #581  
 
Join Date: May 2011
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Update: Agent # 6 finally attached the certificate but it was a manual process. She said "the system is giving us trouble again so we are just going take the certificate and deduct the points manually".



Three calls in a row Marriott agents are telling me that the new 7-night certificate cannot be used for stays less than 7-nights. I've previously used pre-merger certificates for a stay that's less than 7 nights.

Is this a "feature" of the new packages or should I keep calling back?

Last edited by Duffman; Oct 8, 18 at 3:56 pm
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Old Oct 8, 18, 11:30 pm
  #582  
 
Join Date: May 2009
Location: SMF
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Posts: 62
Originally Posted by Happy View Post
You have not told us whether the same property has changed category from when you initially booked to a higher category after Aug.
If that is the case, NO, you would not be able to book the same property now at higher category, There is nothing you can fix because this is not a new program rule - it has always been like that - you can book in advance on hotels that are set to go up in category and your stay is after the category going up, But your reservation is not changeable. Any change would forfeit the "privilege" of paying the old level.

If your case fits the above, you can save your time to contact Marriott as it would not get your booking for stay in July with the old price.

You may argue back your old May 2019 reservation in the old price due to the "misunderstanding" , but it would still be an uphill battle.

If the property has not gone up in category then Marriott messed up and you certainly can get this fixed, and ask for courtesy points for your trouble.
The property did apparently go up in price. What bothers me is that at no point in the discussion the agent told me that she would have to create a new certificate and that the old booking would not be changeable as the rate had increased. I am pissed as she made it sound as if she had unattached the certificate from the old booking and attached it to the other reservation. Had I known that this was not doable, I would have kept my original reservation intact. Now, I have no reservation and a certificate that I can only use for properties of lesser value.

Thanks in advance,
ngls
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Old Oct 8, 18, 11:43 pm
  #583  
 
Join Date: Dec 2017
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Originally Posted by Quimby4 View Post
Rethinking this here. Shouldn't I have gotten a 30k refund for OC8 to NC5? Since OC7 also mapped to NC5?
Would have then been a wash to upgrade to the NC6
Thoughts?
Think about what you just said. If it would have been a wash to turn to NC6, then that would imply that OC8 maps to NC6 but it obviously doesn't. Your OC8 was surrendered for 135,000 points and the NC6 was ordered for 165,000, which is correct.
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Old Oct 9, 18, 8:20 am
  #584  
 
Join Date: Jun 2011
Location: New York City
Posts: 757
It seems that legacy SPG properties are still generally not bookable using TP certs. That said, I saw some chatter upthread about Four Points being bookable now, but I can confirm as of this morning that is not true, at least not across the board. Tried booking Four Points Miami Beach only to be transferred to the SPG side, only to be escalated to a supervisor who stated that they cannot book this hotel "until tomorrow, as we're still in the process of bringing hotels online."

Likelihood of it being bookable "tomorrow" approaches zero, but the moral of the story is even Four Points are not bookable across the board.

Last edited by thexfactor; Oct 9, 18 at 8:26 am
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Old Oct 9, 18, 9:56 am
  #585  
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Originally Posted by ngls View Post
The property did apparently go up in price. What bothers me is that at no point in the discussion the agent told me that she would have to create a new certificate and that the old booking would not be changeable as the rate had increased. I am pissed as she made it sound as if she had unattached the certificate from the old booking and attached it to the other reservation. Had I known that this was not doable, I would have kept my original reservation intact. Now, I have no reservation and a certificate that I can only use for properties of lesser value.

Thanks in advance,
ngls
Agent may have taken for granted that you understand the rules because these are not new rules. It has always been like that - literally each year when Marriott announced its new charts, people rushed to book properties that were going up, whether out of actual needs or speculative bookings, in hope to lock in the old rates, and fully aware that any change would forfeit the old rate.

IIRC, in the FAQ before merger, this type of scenario has been addressed. Also questions in this nature have been asked and answered in this and the now closed threads about bookings on properties going up, whether one can change the bookings. Sorry you have missed that altogether.

You may try to argue back your old reservation, but the chance would be very slim.
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