Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Sep 26, 2018, 6:17 am
#451
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Sep 26, 2018, 7:16 am
#452
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I bought the 7-night certificate from other people, I just call the customer service to modify the hotel. I was asked by the cs to check if Member himself will present and stay. The new policy is that if the member does not present the CI verification, the e-certificate will not be triggered, and they will use the BAR price for billing.
Is there any DP which use the old 7 night and CI successfully recently?
Is there any DP which use the old 7 night and CI successfully recently?
Sep 26, 2018, 7:51 am
#453
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Original Poster
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
As mentioned, the certs have always technically required the named person on the cert to be there to check-in. With that, a lot of hotels have been lax in enforcing that or allowing someone to add a second name to the reservation and that would be "good enough" to use the cert.
I'm wondering though if there has been a big push of TP (Travel Package) awards to get airline miles before the Great Merge reduced the value of that award. If so, then there may be a glut of those hotel certs sitting out there with folks trying to use the certs. And so Marriott may well have reminded the hotels to check the name on the cert to the person(s) checking in.
I'm wondering though if there has been a big push of TP (Travel Package) awards to get airline miles before the Great Merge reduced the value of that award. If so, then there may be a glut of those hotel certs sitting out there with folks trying to use the certs. And so Marriott may well have reminded the hotels to check the name on the cert to the person(s) checking in.
Sep 26, 2018, 8:04 am
#454
Join Date: Oct 2016
Programs: SPG platinum, HHonors Diamond
Posts: 41
I actually went to Marriott web site to pull out their fine prints of T&Cs. Below are the paragraphs associated with Award Redemption.
3.1 Redeeming Points for Awards.
A Member may redeem Points to obtain certain awards and benefits (each an “Award” or “Award Redemption”) including, without limitation, rooms at Participating Properties, Moments experiences, flights, and other services and merchandise. A full listing of current Award Redemption options is available on the Loyalty Program website under "use points"3.1.a. Points and Awards may not be exchanged or redeemed by a Member for cash, prizes or credit.
3.1.b. Points posted as the result of a transfer or earned from the use of credit cards may not be redeemable for certain Awards.
3.1.c. Awards are valid only for use by the individual designated on the Award and are not transferable, although, if requested at the time of issuance, an Award may be issued to a third party. Third party transfers or transfers to non-Members are limited to twenty (20) Awards in a calendar year on a single Membership Account. In the event an Award is given to a third party in accordance with the prior sentence, neither the Member nor the third party will earn any Points/Miles, Elite Night Credit, Qualifying Nights, or Qualifying Stays in connection with such Award. At check-in, the guest using the Award may be required to show valid identification and provide a credit card to the Participating Property for incidental charges.
It seems that you can book for others, but not more than 20 times a year??
Sep 26, 2018, 8:08 am
#455
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Original Poster
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Sep 26, 2018, 8:09 am
#456
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I actually went to Marriott web site to pull out their fine prints of T&Cs. Below are the paragraphs associated with Award Redemption.
3.1 Redeeming Points for Awards.
A Member may redeem Points to obtain certain awards and benefits (each an “Award” or “Award Redemption”) including, without limitation, rooms at Participating Properties, Moments experiences, flights, and other services and merchandise. A full listing of current Award Redemption options is available on the Loyalty Program website under "use points"3.1.a. Points and Awards may not be exchanged or redeemed by a Member for cash, prizes or credit.
3.1.b. Points posted as the result of a transfer or earned from the use of credit cards may not be redeemable for certain Awards.
3.1.c. Awards are valid only for use by the individual designated on the Award and are not transferable, although, if requested at the time of issuance, an Award may be issued to a third party. Third party transfers or transfers to non-Members are limited to twenty (20) Awards in a calendar year on a single Membership Account. In the event an Award is given to a third party in accordance with the prior sentence, neither the Member nor the third party will earn any Points/Miles, Elite Night Credit, Qualifying Nights, or Qualifying Stays in connection with such Award. At check-in, the guest using the Award may be required to show valid identification and provide a credit card to the Participating Property for incidental charges.
It seems that you can book for others, but not more than 20 times a year??
Sep 26, 2018, 8:09 am
#457
Join Date: Oct 2016
Programs: SPG platinum, HHonors Diamond
Posts: 41
Another section of fine prints about the 7 nights travel package. According to this section, if we don't use the hotel portion or cancel it. We won't get any points back...
3.14.a. All Loyalty Program Rules apply to Members redeeming Points toward a hotel and flight “Travel Package.”
3.14.b. When a Member redeems Points to purchase a Travel Package: (1) the hotel award portion includes consecutive nights at the selected hotel; (2) Miles will be automatically transferred into the participating airline frequent flyer program account that matches the name on the Membership Account; and (3) Travel Packages are excluded from airline partner conversion bonus campaigns.
3.14.c. Once a Travel Package is processed:
i. airline Miles cannot be transferred back to the Membership Account; and
ii. the hotel award portion of the Travel Package is non-refundable to the Member if cancelled or not used.
3.14 Hotel and Air Travel Packages
3.14.a. All Loyalty Program Rules apply to Members redeeming Points toward a hotel and flight “Travel Package.”
3.14.b. When a Member redeems Points to purchase a Travel Package: (1) the hotel award portion includes consecutive nights at the selected hotel; (2) Miles will be automatically transferred into the participating airline frequent flyer program account that matches the name on the Membership Account; and (3) Travel Packages are excluded from airline partner conversion bonus campaigns.
3.14.c. Once a Travel Package is processed:
i. airline Miles cannot be transferred back to the Membership Account; and
ii. the hotel award portion of the Travel Package is non-refundable to the Member if cancelled or not used.
Sep 26, 2018, 8:18 am
#458
Join Date: Mar 2013
Location: NY
Programs: BA Gold
Posts: 121
I wonder if it’s possible to change a 7 night OC5 into a 5 night NC5 since they have the same value...Anybody has tried that?
Sep 26, 2018, 8:36 am
#459
Join Date: Oct 2016
Programs: SPG platinum, HHonors Diamond
Posts: 41
No refunds on unused Hotel award portion of Travel Package?
Looking at the fine prints of Marriott Loyalty Program's Terms & Conditions. There is an interesting section about Hotel and Air travel package. According to this section, if we don't use the hotel portion or cancel it. We won't get any points back...
3.14 Hotel and Air Travel Packages
3.14.a. All Loyalty Program Rules apply to Members redeeming Points toward a hotel and flight “Travel Package.”
3.14.b. When a Member redeems Points to purchase a Travel Package: (1) the hotel award portion includes consecutive nights at the selected hotel; (2) Miles will be automatically transferred into the participating airline frequent flyer program account that matches the name on the Membership Account; and (3) Travel Packages are excluded from airline partner conversion bonus campaigns.
3.14.c. Once a Travel Package is processed:
3.14 Hotel and Air Travel Packages
3.14.a. All Loyalty Program Rules apply to Members redeeming Points toward a hotel and flight “Travel Package.”
3.14.b. When a Member redeems Points to purchase a Travel Package: (1) the hotel award portion includes consecutive nights at the selected hotel; (2) Miles will be automatically transferred into the participating airline frequent flyer program account that matches the name on the Membership Account; and (3) Travel Packages are excluded from airline partner conversion bonus campaigns.
3.14.c. Once a Travel Package is processed:
i. airline Miles cannot be transferred back to the Membership Account; and
ii. the hotel award portion of the Travel Package is non-refundable to the Member if cancelled or not used.
So basically, we won't get the 45K back for an unused OC5/NC4 hotels if we don't use it or cancel it? I know we are receiving the refunds now. But according to this T&C, they can stop doing it at any time!
ii. the hotel award portion of the Travel Package is non-refundable to the Member if cancelled or not used.
So basically, we won't get the 45K back for an unused OC5/NC4 hotels if we don't use it or cancel it? I know we are receiving the refunds now. But according to this T&C, they can stop doing it at any time!
Last edited by RebeccaC; Sep 26, 2018 at 8:37 am Reason: Typos.
Sep 26, 2018, 9:13 am
#460
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Painful. On third call with with Marriott trying downgrade a (7) night Cat 9 to the new cat 6. 1 guy didn't know how to do it. 1 wanted to charge me 30K points. FINALLY got it done.
The 3rd woman wanted the names of the first 2 I spoke with. She wasn't happy. I liked that.
The 3rd woman wanted the names of the first 2 I spoke with. She wasn't happy. I liked that.
Sep 26, 2018, 9:55 am
#461
Join Date: Jun 2016
Posts: 2,257
Looking at the fine prints of Marriott Loyalty Program's Terms & Conditions. There is an interesting section about Hotel and Air travel package. According to this section, if we don't use the hotel portion or cancel it. We won't get any points back...
3.14 Hotel and Air Travel Packages
3.14.a. All Loyalty Program Rules apply to Members redeeming Points toward a hotel and flight “Travel Package.”
3.14.b. When a Member redeems Points to purchase a Travel Package: (1) the hotel award portion includes consecutive nights at the selected hotel; (2) Miles will be automatically transferred into the participating airline frequent flyer program account that matches the name on the Membership Account; and (3) Travel Packages are excluded from airline partner conversion bonus campaigns.
3.14.c. Once a Travel Package is processed:
3.14 Hotel and Air Travel Packages
3.14.a. All Loyalty Program Rules apply to Members redeeming Points toward a hotel and flight “Travel Package.”
3.14.b. When a Member redeems Points to purchase a Travel Package: (1) the hotel award portion includes consecutive nights at the selected hotel; (2) Miles will be automatically transferred into the participating airline frequent flyer program account that matches the name on the Membership Account; and (3) Travel Packages are excluded from airline partner conversion bonus campaigns.
3.14.c. Once a Travel Package is processed:
i. airline Miles cannot be transferred back to the Membership Account; and
ii. the hotel award portion of the Travel Package is non-refundable to the Member if cancelled or not used.
So basically, we won't get the 45K back for an unused OC5/NC4 hotels if we don't use it or cancel it? I know we are receiving the refunds now. But according to this T&C, they can stop doing it at any time!
ii. the hotel award portion of the Travel Package is non-refundable to the Member if cancelled or not used.
So basically, we won't get the 45K back for an unused OC5/NC4 hotels if we don't use it or cancel it? I know we are receiving the refunds now. But according to this T&C, they can stop doing it at any time!
i am not sure if what i told is true, but i wasnt planning to cancel the cert to get points refund anyway, since i already have a hotel in mind that i want to stay at, so i chose the oc->nc conversion without hesitation.
Sep 26, 2018, 10:02 am
#462
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
If you are not an eligible VC owner the 5 nights cert is a non starter to begin with.
There exchanges are done with tables shown on the System. If it is not listed in the table, seriously doubt anyone could make it happen even if you somehow convince a supervisor to try.
Sep 26, 2018, 10:12 am
#463
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
i dont know where the above t&c come from, but fwiw what i can tell u is that when i converted my old cert to new cert last week (a change of coding, didnt ask for upgrade or downgrade), the agent told me that i have to decide at that point - do i want points refund (hotel cert cancellation), or do i really want the new cert. if i choose the latter, then i cannot qualify for points refund later.
i am not sure if what i told is true, but i wasnt planning to cancel the cert to get points refund anyway, since i already have a hotel in mind that i want to stay at, so i chose the oc->nc conversion without hesitation.
i am not sure if what i told is true, but i wasnt planning to cancel the cert to get points refund anyway, since i already have a hotel in mind that i want to stay at, so i chose the oc->nc conversion without hesitation.
Based on the above, I believe the new TP does not have the refundable partial portion on the hotel stay.
Though I believe there would be very few redemption on the new TP as it does not make any sense for the hotel part - you actually would pay MORE then you book a straight point stay according to some calculations posted here and elsewhere on the net with break down analysis on the TP costs.
In other words, going forward, if one wants miles, do the 60K transfer with 25K miles would be better value than using a TP. Though Marriott system is having trouble to convert 60K into 20K airline miles, it seems the 60K would come up as 19994 miles instead of 20000 miles.
Sep 26, 2018, 10:25 am
#464
Join Date: Mar 2012
Posts: 314
Any DP's on whether they are still allowing extensions? They extended mine once and at that time said if I needed another year to just call back.
