Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Sep 21, 2018, 12:16 am
#406
Join Date: Dec 2008
Posts: 4,519
The Marriott Rewards # on the cert need to match the one on the reservation, hence, you can't. The stay can be for anyone as Marriott officially allow you to use your points to book rewards stay for someone else.
Sep 21, 2018, 1:37 am
#407
Join Date: Sep 2010
Posts: 74
Just off the phone again(UK number), still unable to cancel my TP as it had previously been redeemed for against a 1 night stay at a Fairfield, have been told it will be fixed at some point!!! Wish I had never bought the bloody thing in the first place.
Sep 21, 2018, 2:23 am
#408
Suspended
Join Date: Aug 2018
Posts: 590
Thanks! With my luck I'm sure I'll get a rep who doesn't have a clue what a QP99 is. Let's see.
Sep 21, 2018, 9:49 am
#409
Join Date: Mar 2012
Posts: 315
Pro-rata annual fee?
They will give a pro-rata annual fee refund? I missed cancellation by a few days so have kept it open since it was already paid. Was told no refunds after 30 days...
Sep 21, 2018, 10:49 am
#410
Join Date: May 2015
Posts: 140
I purchased a Tier 1-3 package and then converted it to a Category 9 package the night of the merger, thankfully. I booked a 7 night stay at Scrub Island in BVI with the certificate pre-merger, (when it was 45k/night vs 60k/night now). As a reminder a Cat 9 TP was 390k. I chose Alaska Air as my miles and expected to receive 120k miles. About 5 weeks later my miles still haven't showed and i inquired about this (I luckily have been corresponding with a Marriott rep directly over email) and he said that due to the conversion, something happened and the miles were never sent. They rep said they redeposited 225k Marriott points back into my account and gave me the general link to where i can use Marriott points to 'buy' airline miles at the standard 3:1 ratio. On the face of this, my net cost of the 7 night stay will be only 165k Marriott points - an amazing deal on itself, but I'm giving up all those Alaska miles. Has anyone else experienced this and what should I do?
I already asked the rep to give me an additional 75k Marriott points, the logic being 300k Marriott points will allow me to get my 120k Alaska miles. This of course is way better, as it allows me the flexibility to get whatever other miles I might need instead of lock me in to Alaska.
I already asked the rep to give me an additional 75k Marriott points, the logic being 300k Marriott points will allow me to get my 120k Alaska miles. This of course is way better, as it allows me the flexibility to get whatever other miles I might need instead of lock me in to Alaska.
Sep 21, 2018, 11:39 am
#413
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Sep 21, 2018, 12:59 pm
#414
Join Date: Jun 2011
Posts: 66
Called US Reservations to attempt to convert OC6 to NC5 and attach to a hotel - after 10 mins of trying to figure out was told I would need to speak with Rewards - was transferred and on hold for 17 minutes - line went dead.
Called back to the rewards number - explained what I wanted to do and the guy said he needed to check with the rewards specialist and it might take a few minutes - placed on hold for 22 minutes - then they hung up on me.
Seriously fed up with Marriott at this point. Some simple courtesy would go a long way.
Called back to the rewards number - explained what I wanted to do and the guy said he needed to check with the rewards specialist and it might take a few minutes - placed on hold for 22 minutes - then they hung up on me.
Seriously fed up with Marriott at this point. Some simple courtesy would go a long way.
Sep 21, 2018, 1:09 pm
#415
Join Date: Jan 2016
Location: United States of America
Programs: MR Plat Prem., WN Companion Pass
Posts: 9
Called US Reservations to attempt to convert OC6 to NC5 and attach to a hotel - after 10 mins of trying to figure out was told I would need to speak with Rewards - was transferred and on hold for 17 minutes - line went dead.
Called back to the rewards number - explained what I wanted to do and the guy said he needed to check with the rewards specialist and it might take a few minutes - placed on hold for 22 minutes - then they hung up on me.
Seriously fed up with Marriott at this point. Some simple courtesy would go a long way.
Called back to the rewards number - explained what I wanted to do and the guy said he needed to check with the rewards specialist and it might take a few minutes - placed on hold for 22 minutes - then they hung up on me.
Seriously fed up with Marriott at this point. Some simple courtesy would go a long way.
Sep 21, 2018, 2:27 pm
#417
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,754
Yeah AMEX has different set up for different country. Same card type usually has different structures for different countries. Agree the US-issued cards have a lot more bonuses due to competitions.
Sep 21, 2018, 4:01 pm
#418
Join Date: Sep 2010
Posts: 1
Newbie Question: Marriott Travel Package post merger
Hello everyone!
Since the merger, there has been so many posts on how terrible the new system & customer service is, especially if you're converting an old travel package certificate over to the new program. However, I can't seem to find a thread/post about whether the travel packages are a good way to use 300K+ points.
The backstory--I had saved about 350K points starting from 2015 to use on my delayed honeymoon (which got delayed by another year and half due to extenuating circumstances). Earlier this summer, I had everything planned and right when I was about to push the button, it happened to be August 19. Unfortunately, my plans were put on hold because I didn't know what to do. I hadn't already gotten a certificate, so I still have all my points sitting in my account.
Now, I've decided that I'll be taking my big 7-day trip (Il Ciecelo in Tuscany, Category 4) using my points, and I'm trying to see if it's worth it to bank the 110,000 miles (or 50,000 miles) at the cost of 330K or 255K points respectively. Or is it just better to keep my points as Marriott points for future trips (I stay in hotels somewhat rarely, and one concern is another devaluation happening to my points--but who's to say that it's not going to happen with airline points as well?)
Anyway, just wanted some thoughts--having a hard time deciding what to do. Thank you so much in advance, and I appreciate your patience, especially if this has been discussed in a thread that I was otherwise unable to find.
-s
Since the merger, there has been so many posts on how terrible the new system & customer service is, especially if you're converting an old travel package certificate over to the new program. However, I can't seem to find a thread/post about whether the travel packages are a good way to use 300K+ points.
The backstory--I had saved about 350K points starting from 2015 to use on my delayed honeymoon (which got delayed by another year and half due to extenuating circumstances). Earlier this summer, I had everything planned and right when I was about to push the button, it happened to be August 19. Unfortunately, my plans were put on hold because I didn't know what to do. I hadn't already gotten a certificate, so I still have all my points sitting in my account.
Now, I've decided that I'll be taking my big 7-day trip (Il Ciecelo in Tuscany, Category 4) using my points, and I'm trying to see if it's worth it to bank the 110,000 miles (or 50,000 miles) at the cost of 330K or 255K points respectively. Or is it just better to keep my points as Marriott points for future trips (I stay in hotels somewhat rarely, and one concern is another devaluation happening to my points--but who's to say that it's not going to happen with airline points as well?)
Anyway, just wanted some thoughts--having a hard time deciding what to do. Thank you so much in advance, and I appreciate your patience, especially if this has been discussed in a thread that I was otherwise unable to find.
-s
Sep 21, 2018, 6:36 pm
#419
Join Date: Sep 2018
Posts: 561
Called US Reservations to attempt to convert OC6 to NC5 and attach to a hotel - after 10 mins of trying to figure out was told I would need to speak with Rewards - was transferred and on hold for 17 minutes - line went dead.
Called back to the rewards number - explained what I wanted to do and the guy said he needed to check with the rewards specialist and it might take a few minutes - placed on hold for 22 minutes - then they hung up on me.
Seriously fed up with Marriott at this point. Some simple courtesy would go a long way.
Called back to the rewards number - explained what I wanted to do and the guy said he needed to check with the rewards specialist and it might take a few minutes - placed on hold for 22 minutes - then they hung up on me.
Seriously fed up with Marriott at this point. Some simple courtesy would go a long way.
https://frequentmiler.boardingarea.c...ravel-package/
As Happy has suggested to many people above, calling overseas numbers requires much less wait time and reps are more competent. If you don't want to do international calls, I suggest calling the US number late at night. Although website says they work M-F until 9pm ET, they are actually 24/7.
Sep 21, 2018, 7:26 pm
#420
Join Date: Jul 2001
Location: Charlotte, NC
Programs: AA lifetime gold, Marrriott Platinum
Posts: 191
I was also looking into a travel package, and it seems they have changed and not for the better. This site takes a deep dive into the subject:
https://thepointsguy.com/guide/analy...-air-packages/
https://thepointsguy.com/guide/analy...-air-packages/