Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Sep 19, 2018, 2:19 pm
#361
Join Date: Aug 2015
Posts: 5
I have 2x 5 night category (now) 5 certs. What are the chances of combining both and getting an upgrade to a 7 or 8 to one 5 night cert?
Sep 19, 2018, 2:20 pm
#362
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,738
Before August 18th I booked a Category 8 hotel with my Southwest Category 5 travel package certificate adding an additional 90,000 points from my account. This certificate expires January of 2019. Our plans may change and I am thinking of cancelling this reservation.
Will I get the 90,000 points back and my Category 5 certificate? (This is what I would like to happen)
If so, will the certificate have the same expiration date of January 2019 or will it be extended? It was already extended once.
Can I add points to change the category 5 certificate again?
Thanks for any help... I've read through everything but not sure I understand how this works since the change.
Will I get the 90,000 points back and my Category 5 certificate? (This is what I would like to happen)
If so, will the certificate have the same expiration date of January 2019 or will it be extended? It was already extended once.
Can I add points to change the category 5 certificate again?
Thanks for any help... I've read through everything but not sure I understand how this works since the change.
2) Convert the Old Cat 8 to an NC - NC4 is for the OC5 at 45K. If you opt for NC4 Code QP83, you would receive the difference between OC8 surrender value of 135K MINUS the 45K, that is the 90K refund you are looking for. The entries would look a +135K and then a -45K. You should receive confirmation emails on both transactions. Do stay on the phone with the rep UNTIL you receive both emails.
3) Whenever the cert is reissued, it would generate a new date and new life, UNLESS the rep takes it upon himself to backdate it to the originally issued date (happened on me).
4) We do not know going forward whether upgrade is still allowed. Currently it is a HUCA but mostly successful cases.
Read MasterGeek's post 359 that is 2 posts after yours, and follow his 3-steps simple instruction when calling. He just successfully upgraded a NC4 to NC5 paying 60K cost (that is equivalent to OC5 to OC7, at 30K increment at each level).
Last edited by Happy; Sep 19, 2018 at 2:26 pm
Sep 19, 2018, 3:30 pm
#363
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Thanks for the update! That makes sense. No longer need it though.
The Combine Account process now is largely glitch-free, provided the entries in your 2 accounts are correct before the process.
Last night I experimented with my husband's accounts as his had only 7 SPG pts left - it went smoothly and his 7 turned to 21 SPG pts showed on the 2nd step of the process, (first step is for you to give your SPG credential, second step is giving you the point balance of each account, third step tells you how long it takes for various items to transfer, fourth step is to confirm the intention to combine, then it is DONE).
Today about 30 min ago I initiated the Combine Account on mine. It went exactly as last night. Once it is DONE, Marriott point balance reflects the addition of the SPG bal. Activities would take 48 to 72 hours to show up.
So if both your accounts are correct now, you can / should combine them. I would recommend to keep the Marriott account because it is the "native" platform - far less glitch-prone.
Of course I did take screen shots of both accounts balances and activities, as well as each step of the process, just in case. I think I would only keep the screen shots of the original account activities, esp the SPG one. The rest can be discarded.
One thing of improvement is, Marriott site now has options to choose whether you want to use point advance or not, EVEN THOUGH you already have enough pts in the account for the redemption. IIRC in the past if you have over 1/3 of the needed pts, the site would try to take all of it, and left the reservation with an unpaid balance. Now it let you choose.
Also if a reward night reservation is not paid for yet, it would not send out a confirmation email on the reservation. This can be a good or bad thing (some people may forget they have an existing reservation out there, and forget to cancel it in time.)
The Combine Account process now is largely glitch-free, provided the entries in your 2 accounts are correct before the process.
Last night I experimented with my husband's accounts as his had only 7 SPG pts left - it went smoothly and his 7 turned to 21 SPG pts showed on the 2nd step of the process, (first step is for you to give your SPG credential, second step is giving you the point balance of each account, third step tells you how long it takes for various items to transfer, fourth step is to confirm the intention to combine, then it is DONE).
Today about 30 min ago I initiated the Combine Account on mine. It went exactly as last night. Once it is DONE, Marriott point balance reflects the addition of the SPG bal. Activities would take 48 to 72 hours to show up.
So if both your accounts are correct now, you can / should combine them. I would recommend to keep the Marriott account because it is the "native" platform - far less glitch-prone.
Of course I did take screen shots of both accounts balances and activities, as well as each step of the process, just in case. I think I would only keep the screen shots of the original account activities, esp the SPG one. The rest can be discarded.
One thing of improvement is, Marriott site now has options to choose whether you want to use point advance or not, EVEN THOUGH you already have enough pts in the account for the redemption. IIRC in the past if you have over 1/3 of the needed pts, the site would try to take all of it, and left the reservation with an unpaid balance. Now it let you choose.
Also if a reward night reservation is not paid for yet, it would not send out a confirmation email on the reservation. This can be a good or bad thing (some people may forget they have an existing reservation out there, and forget to cancel it in time.)
Agree re keeping Marriott account, esp as the old SPG number is defunct anyway, can't see much point in keeping the one with the new number.
I'd been holding off as SPG Amex points still hadn't shown up but in the background it should all be linked anyway so perhaps no point in now waiting.
I made a points advance booking and *did* receive a confirmation email, even though it isn't paid for yet - when I go into the booking it says "Please remember to order e-certificate(s) once you earn the required points. If you have not earned the required points 10 days prior to your reservation, customer support will contact you to discuss payment options." but doesn't mention this in the e-mail confirmation.
Sep 19, 2018, 4:23 pm
#364
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,738
Interesting - I don't understand why the SPG got multiplied by 3 during the process, I thought the balances were all already updated?
Agree re keeping Marriott account, esp as the old SPG number is defunct anyway, can't see much point in keeping the one with the new number.
I'd been holding off as SPG Amex points still hadn't shown up but in the background it should all be linked anyway so perhaps no point in now waiting.
I made a points advance booking and *did* receive a confirmation email, even though it isn't paid for yet - when I go into the booking it says "Please remember to order e-certificate(s) once you earn the required points. If you have not earned the required points 10 days prior to your reservation, customer support will contact you to discuss payment options." but doesn't mention this in the e-mail confirmation.
Agree re keeping Marriott account, esp as the old SPG number is defunct anyway, can't see much point in keeping the one with the new number.
I'd been holding off as SPG Amex points still hadn't shown up but in the background it should all be linked anyway so perhaps no point in now waiting.
I made a points advance booking and *did* receive a confirmation email, even though it isn't paid for yet - when I go into the booking it says "Please remember to order e-certificate(s) once you earn the required points. If you have not earned the required points 10 days prior to your reservation, customer support will contact you to discuss payment options." but doesn't mention this in the e-mail confirmation.
I have not received a single confirmation email point advance bookings even before August 18th. Post Aug 18th I have made 4 or 5 point advance bookings (and canceled 3 of them), never receive any confirmation email but I do make screen shot of the booking AND more importantly, the cancellation shown on the screen.
On the AMEX cards forum, people said their AMEX pts were correctly mapped to their combined accounts.
Your not yet posted pts probably are those that got caught during the first couple weeks of the merger. But there are also some resolutions there. DPs were that the twitter team seems to be able to help better than the regular depts.
Sep 19, 2018, 4:27 pm
#365
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Ah OK - that makes sense - was wondering if you'd managed a cunning 9x multiplier somehow 
Interesting, my points advance was made a couple of days ago and received email within seconds.
Good to hear mapping worked with combined accounts, agree probably caught up in the whole mess - Amex washing their hands of it but I can't close my SPG card (thus costing me a pro-rata annual fee refund) until they show up, will try Twitter team.
Interesting, my points advance was made a couple of days ago and received email within seconds.
Good to hear mapping worked with combined accounts, agree probably caught up in the whole mess - Amex washing their hands of it but I can't close my SPG card (thus costing me a pro-rata annual fee refund) until they show up, will try Twitter team.
Sep 19, 2018, 5:24 pm
#366
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
Does anyone know if it is possible to attach a lesser OC certificate to a reservation? That is - is it now (or was it previously) possible to attach an OC5 certificate to an OC7/NC5 reservation?
I ask because I had an OC5 that I discovered today was attached to a NC5 hotel reservation. I am almost certain that it was done by accident by a CSR when I asked them to detach a different certificate and attach it to this hotel reservation. But I am just curious if that somehow upgraded my certificate or not. I am guessing not, and I do not plan to use this reservation.
I ask because I had an OC5 that I discovered today was attached to a NC5 hotel reservation. I am almost certain that it was done by accident by a CSR when I asked them to detach a different certificate and attach it to this hotel reservation. But I am just curious if that somehow upgraded my certificate or not. I am guessing not, and I do not plan to use this reservation.
Sep 19, 2018, 8:05 pm
#367
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,453
Does anyone know if it is possible to attach a lesser OC certificate to a reservation? That is - is it now (or was it previously) possible to attach an OC5 certificate to an OC7/NC5 reservation?
I ask because I had an OC5 that I discovered today was attached to a NC5 hotel reservation. I am almost certain that it was done by accident by a CSR when I asked them to detach a different certificate and attach it to this hotel reservation. But I am just curious if that somehow upgraded my certificate or not. I am guessing not, and I do not plan to use this reservation.
I ask because I had an OC5 that I discovered today was attached to a NC5 hotel reservation. I am almost certain that it was done by accident by a CSR when I asked them to detach a different certificate and attach it to this hotel reservation. But I am just curious if that somehow upgraded my certificate or not. I am guessing not, and I do not plan to use this reservation.
Sep 20, 2018, 5:53 am
#369
Join Date: Nov 2010
Posts: 787
I haven't seen much here about the 5 nights packages? I purchased a cat 5 and a cat 6 package, 5 nights, prior to the merger. Is the 5 night cat 6 eligible for some kind of refund because of the way the categories mapped, similar to the 7 night cat 6?
Also, has anyone had success upgrading a 5 night package?
Also, has anyone had success upgrading a 5 night package?
Sep 20, 2018, 7:33 am
#370
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
I haven't seen much here about the 5 nights packages? I purchased a cat 5 and a cat 6 package, 5 nights, prior to the merger. Is the 5 night cat 6 eligible for some kind of refund because of the way the categories mapped, similar to the 7 night cat 6?
Also, has anyone had success upgrading a 5 night package?
Also, has anyone had success upgrading a 5 night package?
Sep 20, 2018, 9:21 am
#371
Join Date: Mar 2017
Posts: 113
Just another datapoint.
Cat 6 Pre merger attached to a Marriott hotel
1. Called and picked up about 1-2 minutes
2. Detached Cert
3. Convert Cert to QP83(Cat 1-4) and received 30k points back
4. Done less than 5 minutes.
5. Transferred to SPG to try to attach cert to a Sheraton instead
6 Waited 20-30 minutes while the person tried to do it but couldn't. They kept saying they can't see the cert to try to attach it. They can see my 2 25k certs.
7. Gave up so probably going to attach back to the Marriott I had originally booked.
Cat 6 Pre merger attached to a Marriott hotel
1. Called and picked up about 1-2 minutes
2. Detached Cert
3. Convert Cert to QP83(Cat 1-4) and received 30k points back
4. Done less than 5 minutes.
5. Transferred to SPG to try to attach cert to a Sheraton instead
6 Waited 20-30 minutes while the person tried to do it but couldn't. They kept saying they can't see the cert to try to attach it. They can see my 2 25k certs.
7. Gave up so probably going to attach back to the Marriott I had originally booked.
Sep 20, 2018, 10:03 am
#372
Join Date: May 2002
Location: DTW
Programs: DL FF, Marriott LT Plat., National EA
Posts: 100
Success Story - Upgraded OC6 to NC5
Just got off the phone with a Marriott rep that I reached through the standard Customer Support line. (I'm Platinum Premier, so not sure if it directs me a certain way.)
I was on the phone for a total of 50 minutes, but I covered a bunch of different issues... the most important of which was upgrading my old 5 night category 5 cert to a new 5 night category 5 cert. (By the way, I had upgraded from an OC5 to an OC6 for 15,000 points just prior to the merger date.) Without really any pleading or explaining on my part, the CSR easily upgraded the cert for me! He told me it would cost 20k more points, but I really didn't care! (Better yet... as it turned out, between backing out the original OC5 to OC6 upgrade and adding the OC6 to NC5 upgrade, it ended up costing me less than that!)
My faith in Marriott is restored!
I was on the phone for a total of 50 minutes, but I covered a bunch of different issues... the most important of which was upgrading my old 5 night category 5 cert to a new 5 night category 5 cert. (By the way, I had upgraded from an OC5 to an OC6 for 15,000 points just prior to the merger date.) Without really any pleading or explaining on my part, the CSR easily upgraded the cert for me! He told me it would cost 20k more points, but I really didn't care! (Better yet... as it turned out, between backing out the original OC5 to OC6 upgrade and adding the OC6 to NC5 upgrade, it ended up costing me less than that!)
My faith in Marriott is restored!
Last edited by dsperling; Sep 20, 2018 at 10:06 am Reason: Corrected old category
Sep 20, 2018, 10:07 am
#373
Join Date: May 2002
Location: DTW
Programs: DL FF, Marriott LT Plat., National EA
Posts: 100
If the 5-night packages are handled in the same way that 7-night packages are supposed to be, you should be able to receive a refund of 15,000 points when converting and old 5-night Cat 6 to a new Cat 1-4. alternatively, you might be able to pay an additional 20,000 points for a new Cat 5. Please notice the qualifiers "supposed to," "should," and "might" in my answer
Sep 20, 2018, 11:00 am
#374
Join Date: May 2015
Posts: 4
I have an OC8 and converting to NC5 doesn't make sense for me as all hotels we are interested in are Cat 6 or 7.
1: Is it possible to upgrade from OC8 to NC6 or NC7?
2: If no to the above am I better off just asking for a full refund for the OC8? If so how many points would that be worth and is it really a bad deal?
Sorry if this has been answered but I went through the forms and couldn't get confirmation.
1: Is it possible to upgrade from OC8 to NC6 or NC7?
2: If no to the above am I better off just asking for a full refund for the OC8? If so how many points would that be worth and is it really a bad deal?
Sorry if this has been answered but I went through the forms and couldn't get confirmation.
Sep 20, 2018, 11:16 am
#375
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
I have an OC8 and converting to NC5 doesn't make sense for me as all hotels we are interested in are Cat 6 or 7.
1: Is it possible to upgrade from OC8 to NC6 or NC7?
2: If no to the above am I better off just asking for a full refund for the OC8? If so how many points would that be worth and is it really a bad deal?
Sorry if this has been answered but I went through the forms and couldn't get confirmation.
1: Is it possible to upgrade from OC8 to NC6 or NC7?
2: If no to the above am I better off just asking for a full refund for the OC8? If so how many points would that be worth and is it really a bad deal?
Sorry if this has been answered but I went through the forms and couldn't get confirmation.
2. Answer is in the thread wiki
