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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old May 27, 19, 6:04 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: silverforumsurf
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Sep 5, 18, 3:32 am
  #16  
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Originally Posted by Lizie View Post

I'm not sure about this. When I redeem my Cat 6 cert I will be looking for a Cat 5 or Cat 6 property as repeatedly promised throughout the purchasing process. I won't be accepting a new Cat 4.
Let us know how that works out for you!

(You do know that the category scale has changed, right?)
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Old Sep 5, 18, 4:50 am
  #17  
 
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Question regarding Tier 4-5 package

If I have a Tier 4-5 package and I don't plan on using it, can I get a refund and what would the amount be? I had calculated 315K Marriott points. Is that accurate?
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Old Sep 5, 18, 5:59 am
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Originally Posted by margarita girl View Post


Let us know how that works out for you!

(You do know that the category scale has changed, right?)

Yes.
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Old Sep 5, 18, 11:59 am
  #19  
 
Join Date: Jul 2011
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Anyone know if I can change dates on existing reservation booked with TP 7nights Cat 6 (new Cat 5)? Or I have to convert to new TP before I can rebook? I don't want to switch to new system as I need more points for same reservation. Thanks.
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Old Sep 5, 18, 1:42 pm
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Originally Posted by DziVang View Post
Anyone know if I can change dates on existing reservation booked with TP 7nights Cat 6 (new Cat 5)? Or I have to convert to new TP before I can rebook? I don't want to switch to new system as I need more points for same reservation. Thanks.
If your reservation is months away, I'd sit and wait. Marriott may get loose with the TPs. Its hands are just tied now. Not much juice you can squeeze out of MR now. They just can't do it.

If your reservation is within a month or two, it is up in the air....
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Old Sep 5, 18, 2:50 pm
  #21  
 
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I used to consider myself a TP PhD. Now I feel like I am in kindergarten. I have a Cat 8 I tried to downgrade. Twice I have been told the systems aren't ready and to try later. I think I will wait a few weeks. Nothing pressing to use it.
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Old Sep 5, 18, 3:46 pm
  #22  
 
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Originally Posted by atojbk View Post
Anyone have any luck upgrading? I still think its absurd not being able to upgrade at the new rates...
I've seen one report of someone upgrading. The systems still seem to be quite flakey.
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Old Sep 5, 18, 4:52 pm
  #23  
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Originally Posted by Lizie View Post
'If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.' hhoope01

I'm not sure about this. When I redeem my Cat 6 cert I will be looking for a Cat 5 or Cat 6 property as repeatedly promised throughout the purchasing process. I won't be accepting a new Cat 4.
Wish you all the bests. Make them pull phone records, threaten them you would sue in small claim courts or whatever legal avenues available. And keep us updated.

Originally Posted by Mr. Vker View Post
I used to consider myself a TP PhD. Now I feel like I am in kindergarten. I have a Cat 8 I tried to downgrade. Twice I have been told the systems aren't ready and to try later. I think I will wait a few weeks. Nothing pressing to use it.
System CAN handle it but reps may not know HOW TO do it. The rep who did the downgrade for me several days ago, initially did not know how to but she went to check - and came back told me, "I need to do it using the Old System." The mechanism is to cancel the old cert and reorder the new cert. with the lower amount. I even managed to cancel a new NC4 with value of the OC6 and receiving the full pts into my account. I already have more certs than I feel I can use within one year so more willing to get full refund of the points on the partial cert.

I hope Sept 18 would really bring about the change but I am not hopeful the way Marriott IT has been functioning. If you read other threads on how people's point balances are messed up, stays not posting, etc etc and their account statuses kept changing - it seems to me the IT tried to fix one thing and then broke other things in the process.

Marriott is simply too cheap not to hire the data migration experts (such as the Big 4) to do the job. Wonder there is even the Go/No Go meetings before the migration, judged by the myriad of issues we are facing. In any other industries, the management would make apologies to their customers and to keep communication channels open as on the progress. Yet, we have not heard any official words from Marriott either before AND after the messy merger. The only tidbits we have had so far are the posts here, and the David Flueck interviews with selected bloggers, that this guy has the nerve to claim 99.9% of their customers are not affected by the merger... Wow. talk about Big Lie.
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Last edited by Happy; Sep 5, 18 at 5:00 pm
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Old Sep 5, 18, 5:13 pm
  #24  
 
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Originally Posted by Happy View Post

The mechanism is to cancel the old cert and reorder the new cert. with the lower amount.
For every agent who correctly cancels and old cert for a full refund and/or reissue, there will be 10 others who incorrectly cancel and you'll get 45K points instead of a new certificate.

I certainly wouldn't try to guide an agent into following that mechanism...
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Old Sep 5, 18, 9:43 pm
  #25  
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Originally Posted by craigthemif View Post
For every agent who correctly cancels and old cert for a full refund and/or reissue, there will be 10 others who incorrectly cancel and you'll get 45K points instead of a new certificate.

I certainly wouldn't try to guide an agent into following that mechanism...
They can fix that and order you the new cert. There are multiple DPs reported on the now closed thread. In most cases if the agents are willing to try, they are comfortable with the process / willing to fix it in case not working. Those who dont know would almost 100% NOT do what you suggest them to do to begin with.

Key is to give the agent the CORRECT Code for the new cert to order. Wiki has the information.
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Old Sep 6, 18, 11:05 am
  #26  
 
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What is the over/under for when we'll actually get some info from Marriott regarding the TPs that isn't a blog post?
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Old Sep 6, 18, 11:49 am
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Originally Posted by seankearns View Post
What is the over/under for when we'll actually get some info from Marriott regarding the TPs that isn't a blog post?
Jan 2nd, once all the new-cat 8 prices are in place?
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Old Sep 6, 18, 12:01 pm
  #28  
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FWIW.... had an OC5 tied to a reservation. Travel plans completely changed and now trying to apply it to a NC4 Starwood hotel. Still can't attach them. Nice lady on the Marriott Reservations line and is very helpful but the issue is on the Starwood side and they apparently have no idea how the certs work on the Starwood side. The Marriott lady flat out said that they have no idea when they will able to use these certificates.

They can book with points now but not with certs. Absolutely no ETA. Hope that Sept ~17 deadline will fix things.
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Old Sep 6, 18, 12:12 pm
  #29  
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Originally Posted by civicmon View Post
FWIW.... had an OC5 tied to a reservation. Travel plans completely changed and now trying to apply it to a NC4 Starwood hotel. Still can't attach them. Nice lady on the Marriott Reservations line and is very helpful but the issue is on the Starwood side and they apparently have no idea how the certs work on the Starwood side. The Marriott lady flat out said that they have no idea when they will able to use these certificates.

They can book with points now but not with certs. Absolutely no ETA. Hope that Sept ~17 deadline will fix things.
As of now, when I try to book an SPG property from Marriott site, it redirect me to the SPG OLD SYSTEM to finalize the booking.
Likewise when I try to book a Marriott property from SPG site, it redirect me to the Marriott site to finalize the booking.

Oh. for the 5th night free booking, on SPG site it shows the AVG pts per night incl the 5th night free in the calculation so each night shows pt charge. The same type of booking on Marriott site it shows the regular rate with the total of only 4 nights charged, with 1st night being free in the details, versus the 5th night.

That is how we get when the IT is outsourced to China to do it by piece meal fashion.

I would not hold my breadth that we could use those certs on SPG properties when Sept 18 comes, when right now they are not even bookable with regular bookings (both pay and ordinary points) on the Marriott site, and must be done on the Legacy SPG system whch never has the "cert" thing. It will require many codes to add the "cert" feature to SPG legacy system.
The only hope would be they can migrate ALL SPG properties to the Marriott booking platform. Right now for the SPG properties I check. all of them redirect me to the legacy SPG booking engine....
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Old Sep 6, 18, 1:23 pm
  #30  
 
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Guys, you might be able to upgrade your certificates, bu you need to find a good agent to do it and GUIDE THEM.

What worked for me is:
  1. "Hi, are you able to see my list of certificates ?" if agent says Yes, proceed to next step;
  2. "You see that I have a P910 right ?" if agent says Yes, proceed to next step;
  3. "I would like to convert my certificate to one of the post-merger certificates, can you cancel the P910 cert and reorder the QPxx certificate ?" Now hope that the agent will feel confident enough to follow your guidance.
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