Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Aug 10, 2019, 7:16 pm
#2101
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
There is NO modification on the Old Travel Package T&Cs which are the T&Cs the OC were ordered. Therefore they are subj to the Old T&Cs which should expire shortly. (one year from the last day the Old TPs were available for redemption).
The new Travel Package T&Cs became effective Aug 2018, are the basis for all New Certificates which the Old Certificates would need to convert to before they expire. New TP's T&Cs are very different from the Old TP's T&Cs which have not been changed / modified before their natural death.
Aug 10, 2019, 7:25 pm
#2102
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Nothing has changed other than you may have mixed up the 2 different sets of T&Cs.
There is NO modification on the Old Travel Package T&Cs which are the T&Cs the OC were ordered. Therefore they are subj to the Old T&Cs which should expire shortly. (one year from the last day the Old TPs were available for redemption).
The new Travel Package T&Cs became effective Aug 2018, are the basis for all New Certificates which the Old Certificates would need to convert to before they expire. New TP's T&Cs are very different from the Old TP's T&Cs which have not been changed / modified before their natural death.
There is NO modification on the Old Travel Package T&Cs which are the T&Cs the OC were ordered. Therefore they are subj to the Old T&Cs which should expire shortly. (one year from the last day the Old TPs were available for redemption).
The new Travel Package T&Cs became effective Aug 2018, are the basis for all New Certificates which the Old Certificates would need to convert to before they expire. New TP's T&Cs are very different from the Old TP's T&Cs which have not been changed / modified before their natural death.
Aug 10, 2019, 7:31 pm
#2103
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
I think you are confusing agents claiming OC certs cannot be refunded with actually being able to refund OC certs. Clearly OC certs can be cancelled with the refunded points going to your account. This is what happens every time one of the OC certs is exchanged for an NC cert - the OC cert is cancelled, OC cert points added to your account, NC cert is purchased and points are deducted.
Aug 10, 2019, 7:57 pm
#2104
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Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
I think you are confusing agents claiming OC certs cannot be refunded with actually being able to refund OC certs. Clearly OC certs can be cancelled with the refunded points going to your account. This is what happens every time one of the OC certs is exchanged for an NC cert - the OC cert is cancelled, OC cert points added to your account, NC cert is purchased and points are deducted.
Before, you can just call to cancel the OC-5 outright for 45k Marriott points. Likewise to cancel other OC TPs for various other Marriott points. But the OP was not able to cancel those OC TPs.
Can you explain why?
What you said is the "conversion" (from OC to NC), not outright cancellation.
Aug 10, 2019, 8:07 pm
#2106
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
'"The certificates] will work for all: standard, off-peak and peak."
Last edited by rny321; Aug 10, 2019 at 8:20 pm
Aug 10, 2019, 8:17 pm
#2107
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Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Why do you think TPG knows more than we do? All just speculate.
Aug 10, 2019, 8:28 pm
#2108
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Perhaps because he has better access to Marriott executives than some of us. Also, more people follow his site's reviews than any of ours. I am not a huge fan of his site, but he does have a large following and if a Marriott executive tells him something that is untrue more people will hear about it than if a CSR tells one of us something that is incorrect.
Aug 10, 2019, 8:42 pm
#2109
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Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Perhaps because he has better access to Marriott executives than some of us. Also, more people follow his site's reviews than any of ours. I am not a huge fan of his site, but he does have a large following and if a Marriott executive tells him something that is untrue more people will hear about it than if a CSR tells one of us something that is incorrect.
Aug 10, 2019, 9:18 pm
#2110
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
I do not know who is confused. Why no one wants to answer the question gogiantsfan11 asked?
Before, you can just call to cancel the OC-5 outright for 45k Marriott points. Likewise to cancel other OC TPs for various other Marriott points. But the OP was not able to cancel those OC TPs.
Can you explain why?
What you said is the "conversion" (from OC to NC), not outright cancellation.
Before, you can just call to cancel the OC-5 outright for 45k Marriott points. Likewise to cancel other OC TPs for various other Marriott points. But the OP was not able to cancel those OC TPs.
Can you explain why?
What you said is the "conversion" (from OC to NC), not outright cancellation.
Aug 10, 2019, 9:32 pm
#2111
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Maybe some Marriott reps and supervisors were generous or some were incompetent that they offered the point refunds. But that can't be taken as granted. You can certainly HUCA. The reps may even make some mistakes and reward you more points than deserved.
There is never any merit to hang onto the OCs to the last days to prolong the life of the TPs. It is a gamble. The enforcement of the TP T&C (both new and old) get tighter and tighter.
Last edited by RedSun; Aug 10, 2019 at 9:38 pm
Aug 11, 2019, 12:11 am
#2112
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
You can certainly blame the Marriott rep and the supervisors incompetent. But where in the OC T&C that it says the OC can be cancelled and the TP portion of the points refunded? So where the confusions are?
Maybe some Marriott reps and supervisors were generous or some were incompetent that they offered the point refunds. But that can't be taken as granted. You can certainly HUCA. The reps may even make some mistakes and reward you more points than deserved.
There is never any merit to hang onto the OCs to the last days to prolong the life of the TPs. It is a gamble. The enforcement of the TP T&C (both new and old) get tighter and tighter.
Maybe some Marriott reps and supervisors were generous or some were incompetent that they offered the point refunds. But that can't be taken as granted. You can certainly HUCA. The reps may even make some mistakes and reward you more points than deserved.
There is never any merit to hang onto the OCs to the last days to prolong the life of the TPs. It is a gamble. The enforcement of the TP T&C (both new and old) get tighter and tighter.
Pre merger Marriott's policy was to allow refunds. Whether or not this policy was actually spelled out in the pre-merger T&C I cannot say without looking at it and I do not have a copy? Do you? If you do not then you are at the mercy of Marriott. One strategy is to use the cert before it expires. Another is to use the guidance in thread to explore other options which have worked for others. It is your choice and using your your cert before it expires is definitely a safe option. Some are willing to explore other options and that is fine too.
Aug 11, 2019, 6:07 am
#2113
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Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Do you have a copy of the pre 8/18 T&C? That's where the confusion is.
Pre merger Marriott's policy was to allow refunds. Whether or not this policy was actually spelled out in the pre-merger T&C I cannot say without looking at it and I do not have a copy? Do you? If you do not then you are at the mercy of Marriott. One strategy is to use the cert before it expires. Another is to use the guidance in thread to explore other options which have worked for others. It is your choice and using your your cert before it expires is definitely a safe option. Some are willing to explore other options and that is fine too.
Pre merger Marriott's policy was to allow refunds. Whether or not this policy was actually spelled out in the pre-merger T&C I cannot say without looking at it and I do not have a copy? Do you? If you do not then you are at the mercy of Marriott. One strategy is to use the cert before it expires. Another is to use the guidance in thread to explore other options which have worked for others. It is your choice and using your your cert before it expires is definitely a safe option. Some are willing to explore other options and that is fine too.
I've seen quite some cases where Marriott allowed point refunds. It may be an one time policy or one time exceptions shortly after the merge which was one year ago. But the recent communication I received is for a 5,000 refund of unused TP. I thought this is for the NC TP only, but the above DP is for the OC TP. There has not been any recent DPs on OC TP point refund.
Marriott’s terms and conditions (which version?) say:
3.14.c. Once a Travel Package is processed:
i. airline Miles cannot be transferred back to the Membership Account; and
ii. the hotel award portion of the Travel Package is non-refundable to the Member if cancelled or not used.
i. airline Miles cannot be transferred back to the Membership Account; and
ii. the hotel award portion of the Travel Package is non-refundable to the Member if cancelled or not used.
All the advice or guidance from bloggers and this site is not Marriott policy. We all take our risk trusting the unofficial sources. We may get lucky and some are not. Everything changes.
Aug 11, 2019, 6:43 am
#2114
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Although I believe the quote rather than the interpretation is the more important detail, I pointed out the discrepancy so that others could decide on the value of the information from TPG's site. In the comments following the quote, TPG's writer made it clear that he believed peak periods were covered. I don't care how someone else interprets something that simple as I am capable of understanding the meaning without help.
From TPG:
There’s one final question I had regarding these packages once 2019 arrives: Will the seven-night certificates be restricted to dates where standard awards are available? The answer to that is yes, according to a Marriott spokesperson:
“[The certificates] will work for all: standard, off-peak and peak.”
Using them when a hotel has off-peak availability will result in even lower value for your points. However, if you are able to use them over peak dates, that increases their value significantly. This is because a hotel-only redemption would be more costly in points on peak dates than standard dates, effectively lowering the number of Marriott points you’d need for the miles.
Last edited by rny321; Aug 11, 2019 at 8:21 am
Aug 11, 2019, 6:52 am
#2115
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
The quote. I don't care how someone else interprets something that simple as I am capable of understanding the meaning without help.
Since Marriott hasn't made it clear how some aspects of travel certificates will be handled, it has been helpful that some posters have sheared their experiences. TPG's site is simply one more data point. Do you have any direct information from Marriott to share that states whether or no peak periods are covered or are you simply going to continue to criticize and complain without offering support for you opinions?
Since Marriott hasn't made it clear how some aspects of travel certificates will be handled, it has been helpful that some posters have sheared their experiences. TPG's site is simply one more data point. Do you have any direct information from Marriott to share that states whether or no peak periods are covered or are you simply going to continue to criticize and complain without offering support for you opinions?
IMO, the TP should be grandfathered and not impacted by the peak/offpeak changes. But the only thing certain is that if you attach your TP to an existing reservation before any changes. This is also what Marriott has urged to do so prior to every change. But a lot people have no plan with those TPs and choose to take risk of the possible changes.