Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Jul 17, 2019, 5:12 am
#1936
Join Date: Nov 2010
Posts: 787
Just got off the phone with the UK rewards line and was able to convert my OC6 partial package to an NC5 by paying 30k extra points. It took some discussion to get an NC5 instead of the NC4 she wanted to give me. Definitely the word has spread to most agents that there is no flexibility involved in the conversion anymore. The agent I talked to was not British, possibly a Slavic accent, and she told me initially that agents have a chart and rules have been passed down that they are not allowed to deviate from the chart when it comes to conversions and my OC6/P870 was shown in the chart as only converting to NC4/QP83 and she was quite firm that was all I was allowed. I pressed her explaining that my OC6 was in the middle of the new package categories and if she converted to a QP83 it would not be a straight conversion, I would get a 30k refund, so since I was in the middle of the NC4 and NC5 packages I thought it should be allowed to convert to the NC5/QP91 knowing that it would cost an extra 30k points which I had in my account. I also said that I had heard of other people doing this conversion and that I had heard it was allowed (I was not certain it was allowed now but I tried to sound confident that I was right). She said she would check and put me on hold. She came back a couple of minutes later to say she had confirmed that my case was a known exception and I was allowed to convert to the QP91 and then she put me on hold to do the conversion. It took quite a while to get done but she did it. Clearly the agents can order any package they want but they been warned not to deviate from the chart so most will not.
If you have an old cert that maps in between two NC categories it seems like there is an allowed exception to the conversion table to allow you to up-convert to the next higher category with a 30k cost rather than take the Marriott conversion chart's down-conversion and a 30k refund. I think the only OC packages that fall in the middle are the OC6 and the OC8. Other than that you may have a hard time converting up categories now what with the agents seeming to have been read the riot act on following the conversion chart.
If you have an old cert that maps in between two NC categories it seems like there is an allowed exception to the conversion table to allow you to up-convert to the next higher category with a 30k cost rather than take the Marriott conversion chart's down-conversion and a 30k refund. I think the only OC packages that fall in the middle are the OC6 and the OC8. Other than that you may have a hard time converting up categories now what with the agents seeming to have been read the riot act on following the conversion chart.
I had an OC6 and they took it upon themselves to convert to NC4 while I was on hold waiting for them to look into converting to NC5. No flexibility whatsoever from the UK and NA agents I tried with. I'm still going to try and plead my case again, since one agent said it was possible (and then stuck me with NC4 instead). I think I saw someone earlier mentioned they still managed to swap to NC5 even after they were given an NC4 in a similar situation, having been told they would get an NC5.
Jul 17, 2019, 10:08 am
#1937
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
I had an OC6 and they took it upon themselves to convert to NC4 while I was on hold waiting for them to look into converting to NC5. No flexibility whatsoever from the UK and NA agents I tried with. I'm still going to try and plead my case again, since one agent said it was possible (and then stuck me with NC4 instead). I think I saw someone earlier mentioned they still managed to swap to NC5 even after they were given an NC4 in a similar situation, having been told they would get an NC5.
Jul 17, 2019, 10:37 am
#1938
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173
...I pressed her explaining that my OC6 was in the middle of the new package categories and if she converted to a QP83 it would not be a straight conversion, I would get a 30k refund, so since I was in the middle of the NC4 and NC5 packages I thought it should be allowed to convert to the NC5/QP91 knowing that it would cost an extra 30k points which I had in my account...
Jul 17, 2019, 12:07 pm
#1939
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
As ,mentioned before, OC6 and OC8 stand a chance to pay up. Though some lucky ones were able to get their OC5 to pay up to NC5 but that definitely are "forbidden". And I believe agents would be written up on that, just like last year when people were able to redeem 5 nights without the eligibility.
The recent posts also indicate that conversions resulting into something out of ordinary are being audited - a guy's 45K windfall was wiped and another guy's successful OC5 to NC5 got a post conversion call to tell him it should not be, but nonetheless it would stay because once done cannot be undone.
Pretty sure the agents who went outside the strict guideline eventually would receive some reprimands at this stage of game.
The best one would be agent took 45K from you and gave you a new partial QP83, and left the OC5 remained unconvert... Easy to call back to get the OC5 to NC4 straight conversion while getting an NC4 on the cheap...
The recent posts also indicate that conversions resulting into something out of ordinary are being audited - a guy's 45K windfall was wiped and another guy's successful OC5 to NC5 got a post conversion call to tell him it should not be, but nonetheless it would stay because once done cannot be undone.
Pretty sure the agents who went outside the strict guideline eventually would receive some reprimands at this stage of game.
The best one would be agent took 45K from you and gave you a new partial QP83, and left the OC5 remained unconvert... Easy to call back to get the OC5 to NC4 straight conversion while getting an NC4 on the cheap...
Jul 17, 2019, 4:27 pm
#1940
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,208
Can I make a reservation for 8 nights, pay for a night in the middle and use the cert to pay for 4 nights at the start + 3 at the end?
Jul 17, 2019, 7:29 pm
#1942
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Need to be consecutive 7 nights - therefore if there is no availability in between, you are stuck.
HOWEVER, booking the 5th night free award, one can have 6 or 7 nights and use the award nights on the more expensive nights and pay for the lower cost nights. The website actually default to such combo, believe it or not!
Unfortunately the 7 nights cert is a different animal and is not afforded such flexibility.
Jul 18, 2019, 12:00 am
#1943
Join Date: Aug 2009
Location: Sky
Posts: 240
Splitting 7-night certificate between room types
I am trying to make a reservation for a room with 2 queen beds using a 7-night certificate. The hotel only has 2-queen reward availability for 6 of the 7 nights. It has 2-queen cash availability and 1-king reward availability for the night without 2-queen reward availability.
Is it possible to attach a 7-night certificate to reservations composed of different room types? I am hoping that hotel would let me keep the 2-queen room for all 7 days once at check-in.
What are your suggestions?
Is it possible to attach a 7-night certificate to reservations composed of different room types? I am hoping that hotel would let me keep the 2-queen room for all 7 days once at check-in.
What are your suggestions?
Jul 18, 2019, 6:04 am
#1944
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
I am trying to make a reservation for a room with 2 queen beds using a 7-night certificate. The hotel only has 2-queen reward availability for 6 of the 7 nights. It has 2-queen cash availability and 1-king reward availability for the night without 2-queen reward availability.
Is it possible to attach a 7-night certificate to reservations composed of different room types? I am hoping that hotel would let me keep the 2-queen room for all 7 days once at check-in.
What are your suggestions?
Is it possible to attach a 7-night certificate to reservations composed of different room types? I am hoping that hotel would let me keep the 2-queen room for all 7 days once at check-in.
What are your suggestions?
Jul 18, 2019, 12:28 pm
#1945
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,554
Quick Q - When you convert to a new cert, you get 12 months from that date until expiry of the new cert, but if you still have not used it by 11 months later, can you extend the new cert a further year as a once-off by asking?
i.e. like we used to be able to do pre merger
i.e. like we used to be able to do pre merger
I have two NC4's. One expires in January 2020. It was a NC redemption made in January 2019. The other expires in June 2020. It was an OC5 redeemed in June 2018 and converted to an NC4 with a phone call last month.
I haven't paid much attention to Marriott lately because I've been mostly going Hilton due to Marriott's website and app issues. So this thread is the first I've heard that I can't upgrade my certs in the future. To be honest, I can live with Cat 4's....but would really like to extend them one time each if I *must* redeem them at Cat 4's.
Marriott’s customer-unfriendly way of dealing with the OC travel packages is a primary driver for why I’m unlikely to ever again have huge balances of Marriott hotel points and for why I’m shopping around differently for lodging services and even including home rental alternatives into my travel plans more than before.
Jul 20, 2019, 9:15 pm
#1946
Join Date: Jul 2014
Location: JRF
Programs: AA Gold, Marriott Platinum, Hilton Diamond, National Executive Elite
Posts: 1,784
My last remaining cert expires in a day or two, repeated call getting nothing for upgrading a Tier 1-3 to NC7. Best offer I’ve had was conversion to NC6 and they’ll open a case to plea for use at a Cat 7 property (?)
Jul 21, 2019, 3:53 pm
#1947
Join Date: Aug 2013
Posts: 32
I have a New 7 day Certificate 1-4 converted from old certificate (cat5) on Jan 2019. Therefore it would be expire Jan 2020. If I am not planning to use it before Jan 2020, do you think from my case, is it still extendable for another year?
Looks like upgrade to NC5 is almost impossible at this moment. Does China or other country customer service help?
Thank you so much.
Looks like upgrade to NC5 is almost impossible at this moment. Does China or other country customer service help?
Thank you so much.
Jul 22, 2019, 12:21 pm
#1948
Join Date: Jul 2003
Location: YYZ
Programs: TK *G, Marriott Titanium Elite, Hilton Diamond,UA Silver
Posts: 260
Called the USA call centre.. converted P910 to QP91 - took about 10 mins on hold for agent to convert 3 certs. I did ask if possible to convert to QP99 - direct "NO" response.
Jul 22, 2019, 2:16 pm
#1949
Join Date: Dec 2006
Posts: 61
Just wanted to share my experience in converting OC to NC. I redeemed my Marriott points last year (7/24/2018) for a 5 night travel package, category 7 Hotel (I was able to do a 5 night deal since I'm a Marriott timeshare owner). Today, I called 1-801-468-4000 to convert it to a NC. The agent put me on hold and came back to let me know that once converted, it would become a category 5. I didn't even have to tell her the old code or the new code. She told me that I can log on my Marriott account to see the new certificate. I asked her to wait for me so that I can log on and verify what she told me. After I confirmed that the NC (with a new expiration of 7/22/2020) show up in my account, I thanked her. The whole thing lasts about 15 minutes. Just wanted to say thank you to everyone who has shared their knowledge.
Jul 22, 2019, 2:27 pm
#1950
Join Date: Oct 2009
Location: Ocean Beach
Programs: Alaska MPVG75, AAdvantage PlatPro, Hyatt Platinum, Marriott Platinum
Posts: 535
If I have not yet converted an OC, is it still possible to obtain a refund of the residual value?
