Travel Package General Discussion Thread

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Old Sep 2, 19, 10:14 pm   -   Wikipost
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.

Concerning use of TP for peak or off-peak, see post 2179:

Originally Posted by Marriott Bonvoy Lurker View Post
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
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Old Sep 13, 18, 11:04 pm
  #181  
 
Join Date: Dec 2015
Posts: 53
Originally Posted by skimthetrees View Post
7-night packages
  • OC5 830T/P830 = NC4 QP83 (refund value: 45K)
  • OC6 870T/P870 = NC4 QP87 (refund value: 75K)
  • OC7 910T/P910 = NC5 QP91 (refund value: 105K)
  • OC8 950T/P950 = NC5 QP95 (refund value: 135K)
  • OC9 990T/P990 = NC6 QP99 (refund value: 165K)

Dont forget 880T in your listing
NJKen is offline  
Old Sep 14, 18, 5:04 am
  #182  
 
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Originally Posted by skimthetrees View Post
Tier 1-3 is NOT a P830. P830 is an OC5/NC4. If you have a Tier1-3 cert (we do not have the code for that so if you could check your email confirmation and provide it that would be helpful)
A tier1-3 code is/was 830P
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Old Sep 14, 18, 5:22 am
  #183  
 
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delete

Last edited by metoo; Sep 14, 18 at 6:39 am
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Old Sep 14, 18, 5:49 am
  #184  
 
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Originally Posted by ukinny2000 View Post
A tier1-3 code is/was 830P
Correct
burdender is offline  
Old Sep 14, 18, 7:15 am
  #185  
 
Join Date: Mar 2004
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Has anyone had success getting an extension of the 1 year deadline to use the travel package?
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Old Sep 14, 18, 8:35 am
  #186  
 
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New Datapoint - Called in to try and swap certificate via the European numbers and it seems Marriott has done some training and communication. They were ready for me, and proactively stated no upgrades on a travel package but they can cancel my OC8, return 30k and issue a NC5. One time act, as NC5 is not upgradeable or refundable.

Why didn't they have this ready 3 weeks ago?

I was tormented whether to take the full refund and book additional nights in the Maldives or find a Category 5 i can enjoy 7 days. So, my desire to somehow maximize means I am open to recommendations for that killer property Category 5 or below.
TopGunner is offline  
Old Sep 14, 18, 8:37 am
  #187  
 
Join Date: Jan 2004
Location: GRR
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Originally Posted by trey View Post
Has anyone had success getting an extension of the 1 year deadline to use the travel package?
I had an OC5 7 night package that was due to expire next week. Called in yesterday and got it converted to the NC4 with a expiration of 9/13/2019 and no pushback.
BigJC is offline  
Old Sep 14, 18, 10:14 am
  #188  
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Originally Posted by trey View Post
Has anyone had success getting an extension of the 1 year deadline to use the travel package?
Originally Posted by BigJC View Post
I had an OC5 7 night package that was due to expire next week. Called in yesterday and got it converted to the NC4 with a expiration of 9/13/2019 and no pushback.
A rep suggested to a friend who had a last year's cert about to expire in a few weeks. No outright extension but conversion essentially extend the life for another year from the date of conversion.

Originally Posted by ukinny2000 View Post
A tier1-3 code is/was 830P
Originally Posted by burdender View Post
Correct
I believe we have the confusion before in the closed thread - the LOCATION where the P is at, means DIFFERENT Things!
It is the sloppy job of Marriott IT.
They use the same sequential numbers with different letters to denote different thing - that should be fine, EXCEPT they use the SAME letter P but in different locations of the code, Preceding P means different thing than Suffix P. This creates a lot of confusion when one tries to figure out what is what.

On another note, this morning a friend successfully got the OC6 converted to NC4 QP83 with 30K refund back to the account immediately. Their travel is beginning of Oct and would like to use the cert for a 6 days stay, hence want to get things done sooner than later in case reps dont know how to attach cert to a 6 days stay. I suggest that they can just book a 7 days and just inform the hotel they would check out a day early.
There seems more and more reps know how to do the basic conversion with overcharged points refunded. Calling before 8am EST may have much less wait.
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Old Sep 14, 18, 10:18 am
  #189  
 
Join Date: Apr 2016
Posts: 184
Originally Posted by trey View Post
Has anyone had success getting an extension of the 1 year deadline to use the travel package?
I'd like to know this as well! I have a OC9 attached to a speculative reservation. If I cancel that reservation, the new cert becomes a NC6 with an expiration of 1 year from the detachment/conversion date?
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Old Sep 14, 18, 10:22 am
  #190  
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Originally Posted by Soccerjoshj07 View Post
I'd like to know this as well! I have a OC9 attached to a speculative reservation. If I cancel that reservation, the new cert becomes a NC6 with an expiration of 1 year from the detachment/conversion date?
You may want to DETACH the cert first.

Outright cancellation may get you the full partial cert point refund then you would need to get the rep to reorder the NC for you.

Detach the cert first may just change the cert to NC, or stay as an OC9, with a New issuance date. Then you can decide what you want to do later.
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Old Sep 14, 18, 10:31 am
  #191  
 
Join Date: May 2002
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Originally Posted by Safti View Post
what is the code for the old 5 night TP cat 6 and what is the code post 08/18? Also, I have an old 5 night cat 5 that has obviously converted. What is the old code and what is the new code? I can't figure it out from the previous posts.
I had (have) an old 5 night cat 6. My account says "P570 PARTIAL PKG-CAT 6". Waiting until 9/18 to try to upgrade it to NC5.
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Old Sep 14, 18, 11:10 am
  #192  
 
Join Date: Apr 2016
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Originally Posted by Happy View Post
You may want to DETACH the cert first.

Outright cancellation may get you the full partial cert point refund then you would need to get the rep to reorder the NC for you.

Detach the cert first may just change the cert to NC, or stay as an OC9, with a New issuance date. Then you can decide what you want to do later.
appreciate the suggestion. Thanks!
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Old Sep 14, 18, 11:14 am
  #193  
 
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Originally Posted by TopGunner View Post

I was tormented whether to take the full refund and book additional nights in the Maldives or find a Category 5 i can enjoy 7 days. So, my desire to somehow maximize means I am open to recommendations for that killer property Category 5 or below.
What full refund? I suppose you mean the 45K plus the additional points above the basic package.
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Old Sep 14, 18, 11:27 am
  #194  
 
Join Date: Oct 2016
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Any recent DPs of redeeming 5n packages? I have 2 and have heard of people getting them cancelled recently.

Is it a matter of luck, getting an agent not diligent enough to check that you are not a timeshare member?
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Old Sep 14, 18, 12:17 pm
  #195  
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I have spoken to 3 different CSR's and am now back on hold waiting for someone else going on 2 hours trying to attach a simple 1-4 cat cert for a 7 night stay. Are they really this incompetent of a company or is there a special # to call where people actually understand the nature of their job?
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