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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Sep 2, 19, 10:14 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Counsellor
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.

Concerning use of TP for peak or off-peak, see post 2179:

Originally Posted by Marriott Bonvoy Lurker View Post
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
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Old Jul 15, 19, 11:10 am
  #1921  
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Originally Posted by LNJSomers View Post
Called the US line and successfully changed a 7-night category 4 certificate to a category 5. Originally used the word "convert" or "upgrade" and was told it wasn't possible. Asked what I could do if I wanted to book a category 5 hotel, the agent said that he would make the change. Was placed on hold for a minute or two and then the change was taken care of. 60K points deducted, certificate expiry date pushed to 7/15/20.
Wait a minute. The lowest category TP cert you could buy last year was OC5. So you had already converted an OC5 to a NC4? And then you were able to convert that to a NC5 and get it extended? If that is correct, that's fantastic and great news!
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Old Jul 15, 19, 12:06 pm
  #1922  
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Originally Posted by tylerc View Post
I had an agent yesterday that was willing to convert my OC5 5 night to NC8, but she couldn't find the NC8 certificate for 5 nights. There is a 5 night NC8 package, which is 893T.

I wasn't hopeful, just thought I would try...if it worked out, great!
Do you have the code for 7 night NC8?
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Old Jul 15, 19, 12:41 pm
  #1923  
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Originally Posted by LNJSomers View Post
Called the US line and successfully changed a 7-night category 4 certificate to a category 5. Originally used the word "convert" or "upgrade" and was told it wasn't possible. Asked what I could do if I wanted to book a category 5 hotel, the agent said that he would make the change. Was placed on hold for a minute or two and then the change was taken care of. 60K points deducted, certificate expiry date pushed to 7/15/20.
Do you mind to post which US number you call? There are multiple of them - it would be nice that we know the "working" number. Thanks.

Originally Posted by margarita girl View Post
Wait a minute. The lowest category TP cert you could buy last year was OC5. So you had already converted an OC5 to a NC4? And then you were able to convert that to a NC5 and get it extended? If that is correct, that's fantastic and great news!
We need more details, to make sure it is how margarita girl understands it, or LNJSomers is using the "short cut" to call the OC5 being essentially a Cat 4 cert now.

Anybody knows the difference between NC4 and NC5 when redeeming the NEW TP? My recollection is that it isn't a neatly 60K. So there are some doubts on exactly what was the existing Cat 4 cert... an NC4 or an OC5...

In any case, one could still go upward by a different approach which does not work in the past but works with this particular rep. Of course the system is not hardcoded therefore as long as you have a willing and competent rep, things can still be done...

Do note that method used is wanting to use the cert on a higher category...

Those of you who want to go upward, do so asap with this new twist ...

Last edited by Happy; Jul 15, 19 at 12:48 pm
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Old Jul 15, 19, 1:42 pm
  #1924  
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Originally Posted by Happy View Post

In any case, one could still go upward by a different approach which does not work in the past but works with this particular rep. Of course the system is not hardcoded therefore as long as you have a willing and competent rep, things can still be done...

Do note that method used is wanting to use the cert on a higher category...
Did not work for me when I called the UK number. I said that when I bought my TP cert, there were lots of cat 4 beach hotels which were now cat 5s. I said I was willing to pay the extra points required, but the UK agent said there was no way to do it.
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Old Jul 15, 19, 2:58 pm
  #1925  
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Originally Posted by margarita girl View Post
Did not work for me when I called the UK number. I said that when I bought my TP cert, there were lots of cat 4 beach hotels which were now cat 5s. I said I was willing to pay the extra points required, but the UK agent said there was no way to do it.
Yeah, you got an informed rep who fully understands what the current policy is. When I joked with the guy today he had a few chuckles but firmly said "No, it is no longer allowed.", implying he knew it could be done and might very well performed the tasks in the past.

There are still either uninformed reps or reps misunderstand the essence (taking additional points to issue a higher category cert to facilitating booking has no difference then just "upgrade" the cert... but may be some reps think it differently... So HUCA would still work until finally any rep who has done that got reprimanded after some audit has performed (like the poster got a call within less than 30 min informing the mistake done but the mistake stays), there is still a chance - that may not last much longer though.

Myself, before redeeming the OC I had combed thru the new chart and determined there were properties I could use it should an upgrade was not possible. So not a big deal to me, even though if possible, it would be very nice to have nice hotels on the cheap.
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Old Jul 15, 19, 4:15 pm
  #1926  
 
Join Date: Nov 2010
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Originally Posted by kkl View Post


Do you have the code for 7 night NC8?
I don't, I just know the 5 night 100 mile TP is 893T...

Is there a cutoff time to getting someone that can help? Called a few minutes ago and both agents were clueless about converting to the new category, let alone converting to a new higher category.

Last edited by tylerc; Jul 15, 19 at 4:52 pm
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Old Jul 15, 19, 10:27 pm
  #1927  
 
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DP: called in a regular points reservation, decided to convert my OC Cat 5 to a NC Cat 4 (no upgrade) before expiration. Got transferred to Rewards line; rep said she couldn't do that (she "didn't havve the right equipment for that"?). She put me on hold, and 3 or 4 minutes later the cert was changed. PLUS I got the 45K refund value for the old cert. I didn't think that was supposed to happen.

What's it called when you get more than you're supposed to? Nonvoyed?
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Old Jul 16, 19, 5:04 am
  #1928  
 
Join Date: Nov 2010
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i got bonveyed by a 'helpful' agent...whilst on hold looking into converting to a higher category, the agent decided to do me a favour and convert to NC1-4 to extend my expiry date. There goes my shot at upgrading to a higher category on that certificate.

As a DP, it was an OC6 so I got 15k back on the 5 night cert.
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Old Jul 16, 19, 7:56 am
  #1929  
 
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Update: the 45K got wiped with the overnight reset. So...Voyed, I guess.
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Old Jul 16, 19, 3:31 pm
  #1930  
 
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Quick Q - When you convert to a new cert, you get 12 months from that date until expiry of the new cert, but if you still have not used it by 11 months later, can you extend the new cert a further year as a once-off by asking?

i.e. like we used to be able to do pre merger
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Old Jul 16, 19, 4:01 pm
  #1931  
 
Join Date: Nov 2010
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Bonvoyed AGAIN while on hold. Took it upon themselves to convert to NC1-4.

Anyone have success getting these things refunded? I have no use for NC1-4!

EDIT: spoke to a number of agents, all said it's not possible and anyone doing it is breaking the rules. Says very clearly in the process how they map and upgrades are not allowed.

Last edited by tylerc; Jul 16, 19 at 4:53 pm
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Old Jul 16, 19, 5:30 pm
  #1932  
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Marriott’s customer-unfriendly way of dealing with the OC travel packages is a primary driver for why I’m unlikely to ever again have huge balances of Marriott hotel points and for why I’m shopping around differently for lodging services and even including home rental alternatives into my travel plans more than before.
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Old Jul 16, 19, 5:58 pm
  #1933  
 
Join Date: Nov 2010
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Looks like the upgrade party is over...agents in USA/CANADA/UK are all saying the same thing.
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Old Jul 17, 19, 1:01 am
  #1934  
 
Join Date: May 2013
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Is there any value left in redeeming Marriott points for either seven or five night (I am a MVC owner) packages?

I think I know the answer, but it’s worth a shot.

For me, the destruction of travel packages is the biggest force pushing me toward free agency with Hilton and Hyatt.

Last edited by 1120; Jul 17, 19 at 1:16 am Reason: Typo
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Old Jul 17, 19, 3:05 am
  #1935  
 
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Just got off the phone with the UK rewards line and was able to convert my OC6 partial package to an NC5 by paying 30k extra points. It took some discussion to get an NC5 instead of the NC4 she wanted to give me. Definitely the word has spread to most agents that there is no flexibility involved in the conversion anymore. The agent I talked to was not British, possibly a Slavic accent, and she told me initially that agents have a chart and rules have been passed down that they are not allowed to deviate from the chart when it comes to conversions and my OC6/P870 was shown in the chart as only converting to NC4/QP83 and she was quite firm that was all I was allowed. I pressed her explaining that my OC6 was in the middle of the new package categories and if she converted to a QP83 it would not be a straight conversion, I would get a 30k refund, so since I was in the middle of the NC4 and NC5 packages I thought it should be allowed to convert to the NC5/QP91 knowing that it would cost an extra 30k points which I had in my account. I also said that I had heard of other people doing this conversion and that I had heard it was allowed (I was not certain it was allowed now but I tried to sound confident that I was right). She said she would check and put me on hold. She came back a couple of minutes later to say she had confirmed that my case was a known exception and I was allowed to convert to the QP91 and then she put me on hold to do the conversion. It took quite a while to get done but she did it. Clearly the agents can order any package they want but they been warned not to deviate from the chart so most will not.

If you have an old cert that maps in between two NC categories it seems like there is an allowed exception to the conversion table to allow you to up-convert to the next higher category with a 30k cost rather than take the Marriott conversion chart's down-conversion and a 30k refund. I think the only OC packages that fall in the middle are the OC6 and the OC8. Other than that you may have a hard time converting up categories now what with the agents seeming to have been read the riot act on following the conversion chart.
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